If you are experiencing technical issues with the MEGA mobile app on your Android device, please try the tips below. Usually, uninstalling and then reinstalling the app will resolve your issue, but there are other steps you can try instead.
更新到最新版本
确保您使用的是最新版本的MEGA应用程序。打开Play商店并检查是否有任何计划安装的更新。
清除应用程序缓存
如果您在应用程序更新时遇到问题，您可能需要尝试以下操作：
- 打开您设备的设置。
- 点按应用程序或应用程序和通知。
- 点按管理应用程序或查看全部。
- 点按MEGA。
- 点按存储或存储和缓存。
- 点按清除缓存。
- 点按清除存储或清除数据。
不用担心，这不会影响您存储在MEGA中的数据。
Google Play should rebuild what it needs when you run it again. Once it does, you will be able to update to the latest version of the app normally.
其它基本故障排除技巧
- 终止正在运行的应用程序并重新启动它。
- 重启您的设备并重新启动应用程序。
- Uninstall and reinstall the app (see below).
Caution
Before you proceed, please make sure you have access to your password, otherwise you may lose access to your data if you cannot log in again.
Uninstall and reinstall the app
You don’t need to worry about your data; reinstalling will only remove the app and its settings; your files are safe.
- 在您的主屏幕上，长按MEGA图标。
- Tap Uninstall.
- 在Play 商店中搜索MEGA。
- 点按安装。