Handbook Changelog
The last 100 Merge Requests to the Handbook
2026-01-23
- !18016 - Remove departed team members from Counterparts table
- !18028 - Fix markdown metacharacter '>' and typo in customer-health-scoring
- !18050 - Update file talent-assessment.md
- !18048 - docs: Add escalation engagement tracking section to CSM handbook
- !17996 - Clarify Data Team incident resolution and closure criteria to align with outcome ownership
- !18045 - Adds missing R&D PMO link from position description
2026-01-22
- !18015 - Use partial to render manager names
- !18039 - Link corrections on Parentaly info.md
- !18042 - CODEOWNERS Removal - kiacobucci -
- !18023 - Adding Parentaly details for G&D
- !18019 - Amend the General Guidelines Section in Expense Handbook.md
- !17979 - Update roles of the dev instance
- !18020 - Update AP Manual Payments Criteria .md
- !18024 - Update gdk setup command and details
- !17984 - chore: Adding User Experience SLIs next step epic to design document
- !18013 - Add documentation on work item config type metadata
- !18021 - added links and fixed quarters
- !17981 - Personal data in data platform handling
- !18017 - Fix typos -
2026-01-21
- !17972 - Update the Create stage and Create EMs pages
- !17991 - Add links to Email OTP development docs
- !18014 - Fix typo -
- !18012 - Fix typos -
- !18003 - Typo Fix
- !18010 - adding backup approver
- !17978 - Document Runner Core Bug Triage Decision Matrix
- !17917 - Introduce static reachability architectural doc
- !17994 - Update Tanuki Tech for Q1FY2027
- !18011 - Revamp CustSuppOps handbook
- !18006 - Revamp CustSuppOps handbook - Remove hugolint exception
- !18004 - Revamp CustSuppOps handbook - Cleanup phase
- !17952 - Revamp CustSuppOps handbook - Incident with impact
- !17883 - Revamp CustSuppOps handbook - GitLab
- !17990 - Fix mermaid chart text color for dark mode readability
- !17995 - Update Yubikey OTP guidance
- !17943 - Add urgency tiers and clarify handbook vs docs separation
- !17920 - Remove duplicate content from quarantine process handbook
- !17968 - Introduced CA analyzers metrics design doc
2026-01-20
- !17992 - delete column for security program mgmt
- !17988 - Updates to Content Strategy & Ops handbook page
- !17987 - Update agenda link to point to new doc for SaaS Health Review
- !17932 - Add CODEOWNERS for R&D PMO directory
- !17965 - Glean End User Guide
- !17957 - Clarify enterprise domain user qualification
- !17908 - Add CEOC and CMOC groups
2026-01-19
- !17974 - Revamp CustSuppOps handbook - Team member licenses
- !17973 - Publish Knowledge Articles through a SYNC REPO
- !17971 - add how to for gl-service
- !17970 - Regional NRT Clock Implementation and adjust NRT times
- !17969 - Update content creation process
- !17954 - Fix typo in PDM job requirements and remove OKRs
- !17966 - Revamp CustSuppOps handbook - Index page
- !17963 - Removing AR from HB page
- !17962 - Update file 2fa-removal.md
- !17960 - CODEOWNERS Removal - sarahwaldner - 2026-01-16
- !17961 - CODEOWNERS Removal - vhempel - 2026-01-16
- !17959 - Removing NS readme - offboarding procedure
- !17913 - Update Developer Escalation for CEOC workflow
2026-01-18
- !17955 - add header to Knowledge Graph Design Doc
2026-01-16
- !17953 - Update global search counterparts list
- !17949 - Revamp CustSuppOps handbook - Salesforce cases
- !17947 - Adding 2 BuiltIn Blogs to Content Library
- !17926 - Revamp CustSuppOps handbook - File cleanup
- !17944 - Update the 2fa-removal information in the handbook
- !17945 - Adds GitLab Duo Agent Platform to Claude section in HB
- !17940 - Update docs versioned release schedule
- !17941 - Update file index.md
- !17872 - Add details about how to work without a designer
- !17939 - Add engineering leadership mention
- !17938 - Update file _index.md
- !17925 - Labeling guidance: Start with subset of labels
- !17873 - Updated date in admin notes file.
- !17923 - rename to snowflake-benchmarking
- !17935 - Update file talent-assessment.md
2026-01-15
- !17930 - deleted old references to tooling and program mgmt
- !17929 - deleted security program mgmt
- !17928 - Update stats from quarterly content audit
- !17922 - Update to Linux Tools and Tips
- !17921 - Update file jessica-ross.md
- !17874 - Update file ux-forum-schedule.md
- !17915 - Document GitLab-Slack integration for Translation MRs
- !17924 - Update file cloud-licensing.md
- !17918 - LevelUp Handbook Page Updates
- !17907 - Update file talent-assessment.md
2026-01-14
- !17909 - Update localization Handbook page with clarification about pipeline on forks
- !17896 - Updated the planning issues link in the CI Platform handbook page to the new `ci-platform-group` project
- !17904 - CODEOWNERS Removal - ofalk -
- !17900 - Add tools section heading
- !17886 - Update Talent Assessment Resources to include the Assess My Team Workday Job Aid
- !17903 - Fix Typos/Contact Email in Policy
- !17901 - Adding DAP NFR to HB
- !17871 - Add Defect Escape Rate metric documentation
- !17888 - Clarify the need for engineering refinement
- !17892 - Adds a section on Snowplow standardization to the Labkit strategy docs
- !17876 - fix formatting issue
- !17878 - CODEOWNERS Removal - mdunninger - 2026-01-12
2026-01-13
