Refund Policy – GPLPAL

Please note: We put our customers first and will do everything we can to help you work out any issue. Our customers are never on their own and we pride ourselves in a 5-star support service. We’ll do our best to solve any problems with our products, services or your WordPress needs in general.

We do encourage all customers to contact GPLPAL support via Live chat, tech ticket or at [email protected]
, for any assistance, clarification, feedback, issues, challenges, or help.

We will work things out and make sure you’re 100% satisfied and happy with our service.

Refunds:Before a refund is granted, you’d have to allow us to try and help. Contact our support via chat, tech ticket or at [email protected]
and please allow 24-72 hours for our Support Team to get back to you. We do our best to answer a lot faster to your requests.

The nature of digital media (software) that can be downloaded instantly makes it non-returnable. There is no “trial” or “grace period” after purchasing any product which means all sales are final. Once you have purchased the software or a service, there is no way to “return” it. As such, refunds can not be provided.

If you have not downloaded the product, or if the product you downloaded from the website is entirely unusable or cannot run, we can issue a refund after our support team has been unable to resolve the issue.

Refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.

In addition to the above, no refunds are provided for:

GPLPAL VIP Membership Subscriptions, as it is a complete set of products at a very convenient price, which you can cancel at any time. We discourage you from purchasing the VIP Membership for testing purposes.

Renewals are strictly non-refundable.

Offers and discounts are valid for future orders only and can’t be used to ask for refunds or partial refunds of existing purchases.

To summarise and clarify:

No returns/refunds will be offered for digital products except cases in which the product you’ve purchased is:

Completely non-functional

and the issue cannot be resolved after being investigated by our technical support team.

You didn’t download the product

We do consider refunds on a case-by-case basis.

 

Based on EU law, you may withdraw the purchase and receive a refund for any digital content (or service) purchased on the site during 14 days, only if you did not download the content and did not install it on the site and only if we did not start working on the requested development project (including but not limited to: Technical Support, SEO Services, Web development, Plugin development..). Once a digital product has been downloaded and/or a purchased service has commenced, customers immediately lose their right of withdrawal.

 

We also reserve the right to refuse a refund in the following situations:

you have changed your mind about an item/subscription.

you bought an item by mistake and the product(s) was sent/already downloaded by you.

The product was bought by your employee or associate through your PayPal account which he/she had legal access to.

You can not install the downloaded product (we’ll help you do that).

The product is incompatible with your WordPress, plugins or web server settings.

The product does not function as you wanted it to.

The product displays a message about the need to enter a license key or activation (but has full functionality).

You broke your website when installing the product.

You did not receive technical support on GPLPAL within 72 hours after contacting us.

You refused to provide our support staff access to your website to investigate the product you are having an issue with.

 

Please also note that:
You may cancel your subscription at any time, however, there are no refunds for cancellation.

 

Regardless of the above, we put our customers first and will work to help you with any issue, with our products, services or your WordPress needs in general. We do encourage all customers to contact GPLPAL support via Live chat, tech ticket or at [email protected]
, for any assistance, clarification, feedback, issues, challenges, or help. We will work things out and make sure you’re 100% satisfied and happy with our service.