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Sharing: Can't finish or cancel reconnecting a broken publicize connection #6959

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rachelmcr opened this issue Apr 2, 2017 · 4 comments
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Sharing: Can't finish or cancel reconnecting a broken publicize connection #6959

rachelmcr opened this issue Apr 2, 2017 · 4 comments
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@elibud
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[Pri] High Sharing [Type] Bug

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@rachelmcr
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Expected behavior

I expect to be able to reconnect a broken publicize connection (either from My Sites > Sharing or in the editor's post options), as described in #6912.

Actual behavior

I get stuck using either method to reconnect the broken publicize connection, as reported here:

When I tapped the error symbol to fix the connection, I was prompted to log in and authorize each account. After entering login details, the next screen got stuck—both times—and the X at the top left was unresponsive. I had to close and re-open the app to return to the posts and I lost content (I hadn’t saved the posts I was working on) in both cases.

Screenshots: https://cloudup.com/cvBIZk8BpFU (white screens are the stuck screens)

h/t @designsimply for the report & screenshots!

cc @koke

Tested on iPhone 6, iOS 10.3, WPiOS 7.3.0.20170327
@koke
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koke commented Apr 3, 2017

When I was working on #6912 I recall having trouble with reconnect in general: from the editor, from Sharing, and even from calypso. The next day it was working again, so I assumed there was something broken in the backend that got fixed.

@rachelmcr
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We have another report of the app freezing up while reconnecting a broken publicize connection. Once again, a draft was lost because the app was unresponsive and had to be restarted.

Internal ref: p4k3M4-2jq-p2

@hoverduck hoverduck mentioned this issue May 24, 2017
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@elibud
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elibud commented Jun 6, 2017

We have an internal report:

WordPress freezes when I try to connect to Facebook.
I clicked on settings, sharing, re-connect to Facebook. I did 2-step verification. The page starts to load, but never finish.

cc: @astralbodies

@elibud elibud self-assigned this Jun 6, 2017
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elibud commented Jun 6, 2017

I can't finish the reconnection process on Calypso either, I've reported this to the API team, lets see what we hear back.

@elibud elibud mentioned this issue Jun 7, 2017
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@elibud elibud closed this as completed Jun 15, 2017
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[Pri] High Sharing [Type] Bug
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@koke @elibud @rachelmcr