Summary

I have teams that work together, I think it would enhance the teams if you could create Team channels where you can add members to them.
Also in those team channels it would be good for agents to be able to tag agents they are talking to.

Having all agents in the team knowing what is happening prevends messages being changed down the line.

Problem to solve

Having all agents in the team knowing what is happening prevends messages being changed down the line.

Proposed solution

I do not know, but the Idea is team channels.

Alternatives considered

No response

Impact

Many messages will not be in the agents own channel but in the teams channel

Evidence/examples

No response

Additional information

No response