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feat: add Configurable Analysis, Bulk Upload, Bulk Analyze, Delete Issue Apis (#3736)
- [ ] Regenerate this pull request now. PiperOrigin-RevId: 495057883 Source-Link: https://togithub.com/googleapis/googleapis/commit/59a66eb3180ea8474c0a22da3fe964dbe7428c77 Source-Link: https://togithub.com/googleapis/googleapis-gen/commit/9e7f289c6c6e4fd5f63b6dcfee0d272ab1dca1de Copy-Tag: eyJwIjoicGFja2FnZXMvZ29vZ2xlLWNsb3VkLWNvbnRhY3RjZW50ZXJpbnNpZ2h0cy8uT3dsQm90LnlhbWwiLCJoIjoiOWU3ZjI4OWM2YzZlNGZkNWY2M2I2ZGNmZWUwZDI3MmFiMWRjYTFkZSJ9
1 parent fb1e9d6 commit c7a240f

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‎packages/google-cloud-contactcenterinsights/README.md‎

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@@ -87,6 +87,7 @@ Samples are in the [`samples/`](https://github.com/googleapis/google-cloud-node/
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| Sample | Source Code | Try it |
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| --------------------------- | --------------------------------- | ------ |
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| Contact_center_insights.bulk_analyze_conversations | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.bulk_analyze_conversations.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.bulk_analyze_conversations.js,samples/README.md) |
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| Contact_center_insights.calculate_issue_model_stats | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.calculate_issue_model_stats.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.calculate_issue_model_stats.js,samples/README.md) |
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| Contact_center_insights.calculate_stats | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.calculate_stats.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.calculate_stats.js,samples/README.md) |
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| Contact_center_insights.create_analysis | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.create_analysis.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.create_analysis.js,samples/README.md) |
@@ -96,6 +97,7 @@ Samples are in the [`samples/`](https://github.com/googleapis/google-cloud-node/
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| Contact_center_insights.create_view | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.create_view.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.create_view.js,samples/README.md) |
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| Contact_center_insights.delete_analysis | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.delete_analysis.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.delete_analysis.js,samples/README.md) |
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| Contact_center_insights.delete_conversation | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.delete_conversation.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.delete_conversation.js,samples/README.md) |
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| Contact_center_insights.delete_issue | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.delete_issue.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.delete_issue.js,samples/README.md) |
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| Contact_center_insights.delete_issue_model | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.delete_issue_model.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.delete_issue_model.js,samples/README.md) |
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| Contact_center_insights.delete_phrase_matcher | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.delete_phrase_matcher.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.delete_phrase_matcher.js,samples/README.md) |
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| Contact_center_insights.delete_view | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.delete_view.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.delete_view.js,samples/README.md) |
@@ -108,6 +110,7 @@ Samples are in the [`samples/`](https://github.com/googleapis/google-cloud-node/
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| Contact_center_insights.get_phrase_matcher | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.get_phrase_matcher.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.get_phrase_matcher.js,samples/README.md) |
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| Contact_center_insights.get_settings | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.get_settings.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.get_settings.js,samples/README.md) |
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| Contact_center_insights.get_view | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.get_view.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.get_view.js,samples/README.md) |
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| Contact_center_insights.ingest_conversations | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.ingest_conversations.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.ingest_conversations.js,samples/README.md) |
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| Contact_center_insights.list_analyses | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.list_analyses.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.list_analyses.js,samples/README.md) |
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| Contact_center_insights.list_conversations | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.list_conversations.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.list_conversations.js,samples/README.md) |
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| Contact_center_insights.list_issue_models | [source code](https://github.com/googleapis/google-cloud-node/blob/main/packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.list_issue_models.js) | [![Open in Cloud Shell][shell_img]](https://console.cloud.google.com/cloudshell/open?git_repo=https://github.com/googleapis/google-cloud-node&page=editor&open_in_editor=packages/google-cloud-contactcenterinsights/samples/generated/v1/contact_center_insights.list_issue_models.js,samples/README.md) |

‎packages/google-cloud-contactcenterinsights/protos/google/cloud/contactcenterinsights/v1/contact_center_insights.proto‎

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@@ -121,6 +121,33 @@ service ContactCenterInsights {
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option (google.api.method_signature) = "name";
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}
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// Analyzes multiple conversations in a single request.
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rpc BulkAnalyzeConversations(BulkAnalyzeConversationsRequest) returns (google.longrunning.Operation) {
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option (google.api.http) = {
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post: "/v1/{parent=projects/*/locations/*}/conversations:bulkAnalyze"
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body: "*"
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};
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option (google.api.method_signature) = "parent,filter,analysis_percentage";
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option (google.longrunning.operation_info) = {
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response_type: "BulkAnalyzeConversationsResponse"
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metadata_type: "BulkAnalyzeConversationsMetadata"
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};
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}
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// Imports conversations and processes them according to the user's
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// configuration.
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rpc IngestConversations(IngestConversationsRequest) returns (google.longrunning.Operation) {
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option (google.api.http) = {
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post: "/v1/{parent=projects/*/locations/*}/conversations:ingest"
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body: "*"
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};
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option (google.api.method_signature) = "parent";
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option (google.longrunning.operation_info) = {
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response_type: "IngestConversationsResponse"
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metadata_type: "IngestConversationsMetadata"
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};
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}
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// Export insights data to a destination defined in the request body.
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rpc ExportInsightsData(ExportInsightsDataRequest) returns (google.longrunning.Operation) {
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option (google.api.http) = {
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option (google.api.method_signature) = "issue,update_mask";
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}
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// Deletes an issue.
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rpc DeleteIssue(DeleteIssueRequest) returns (google.protobuf.Empty) {
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option (google.api.http) = {
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delete: "/v1/{name=projects/*/locations/*/issueModels/*/issues/*}"
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};
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option (google.api.method_signature) = "name";
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}
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// Gets an issue model's statistics.
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rpc CalculateIssueModelStats(CalculateIssueModelStatsRequest) returns (CalculateIssueModelStatsResponse) {
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option (google.api.http) = {
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type: "contactcenterinsights.googleapis.com/Conversation"
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}
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];
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// Output only. The annotator selector used for the analysis (if any).
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AnnotatorSelector annotator_selector = 4 [(google.api.field_behavior) = OUTPUT_ONLY];
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}
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// Request to create a conversation.
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bool force = 2;
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}
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// The request to ingest conversations.
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message IngestConversationsRequest {
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// Configuration for Cloud Storage bucket sources.
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message GcsSource {
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// Required. The Cloud Storage bucket containing source objects.
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string bucket_uri = 1 [(google.api.field_behavior) = REQUIRED];
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}
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// Configuration for processing transcript objects.
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message TranscriptObjectConfig {
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// Required. The medium transcript objects represent.
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Conversation.Medium medium = 1 [(google.api.field_behavior) = REQUIRED];
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}
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// Configuration that applies to all conversations.
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message ConversationConfig {
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// An opaque, user-specified string representing the human agent who handled
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// the conversations.
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string agent_id = 1;
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}
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// Configuration for an external data store containing objects that will
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// be converted to conversations.
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oneof source {
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// A cloud storage bucket source.
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GcsSource gcs_source = 2;
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}
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// Configuration for converting individual `source` objects to conversations.
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oneof object_config {
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// Configuration for when `source` contains conversation transcripts.
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TranscriptObjectConfig transcript_object_config = 3;
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}
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// Required. The parent resource for new conversations.
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string parent = 1 [
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(google.api.field_behavior) = REQUIRED,
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(google.api.resource_reference) = {
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type: "locations.googleapis.com/Location"
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}
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];
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// Configuration that applies to all conversations.
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ConversationConfig conversation_config = 4;
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}
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// The metadata for an IngestConversations operation.
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message IngestConversationsMetadata {
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// Output only. The time the operation was created.
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google.protobuf.Timestamp create_time = 1 [(google.api.field_behavior) = OUTPUT_ONLY];
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// Output only. The time the operation finished running.
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google.protobuf.Timestamp end_time = 2 [(google.api.field_behavior) = OUTPUT_ONLY];
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// Output only. The original request for ingest.
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IngestConversationsRequest request = 3 [(google.api.field_behavior) = OUTPUT_ONLY];
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// Output only. Partial errors during ingest operation that might cause the operation
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// output to be incomplete.
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repeated google.rpc.Status partial_errors = 4 [(google.api.field_behavior) = OUTPUT_ONLY];
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}
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// The response to an IngestConversations operation.
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message IngestConversationsResponse {
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}
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// The request to create an analysis.
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message CreateAnalysisRequest {
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// Required. The parent resource of the analysis.
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];
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}
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// The request to analyze conversations in bulk.
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message BulkAnalyzeConversationsRequest {
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// Required. The parent resource to create analyses in.
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string parent = 1 [
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(google.api.field_behavior) = REQUIRED,
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(google.api.resource_reference) = {
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type: "locations.googleapis.com/Location"
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}
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];
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// Required. Filter used to select the subset of conversations to analyze.
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string filter = 2 [(google.api.field_behavior) = REQUIRED];
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// Required. Percentage of selected conversation to analyze, between
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// [0, 100].
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float analysis_percentage = 3 [(google.api.field_behavior) = REQUIRED];
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// To select the annotators to run and the phrase matchers to use
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// (if any). If not specified, all annotators will be run.
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AnnotatorSelector annotator_selector = 8;
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}
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// The metadata for a bulk analyze conversations operation.
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message BulkAnalyzeConversationsMetadata {
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// The time the operation was created.
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google.protobuf.Timestamp create_time = 1;
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// The time the operation finished running.
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google.protobuf.Timestamp end_time = 2;
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// The original request for bulk analyze.
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BulkAnalyzeConversationsRequest request = 3;
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// The number of requested analyses that have completed successfully so far.
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int32 completed_analyses_count = 4;
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// The number of requested analyses that have failed so far.
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int32 failed_analyses_count = 5;
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// Total number of analyses requested. Computed by the number of conversations
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// returned by `filter` multiplied by `analysis_percentage` in the request.
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int32 total_requested_analyses_count = 6;
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}
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// The response for a bulk analyze conversations operation.
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message BulkAnalyzeConversationsResponse {
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// Count of successful analyses.
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int32 successful_analysis_count = 1;
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// Count of failed analyses.
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int32 failed_analysis_count = 2;
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}
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// The request to export insights.
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message ExportInsightsDataRequest {
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// A BigQuery Table Reference.
@@ -891,6 +1049,17 @@ message UpdateIssueRequest {
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google.protobuf.FieldMask update_mask = 2;
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}
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// The request to delete an issue.
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message DeleteIssueRequest {
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// Required. The name of the issue to delete.
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string name = 1 [
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(google.api.field_behavior) = REQUIRED,
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(google.api.resource_reference) = {
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type: "contactcenterinsights.googleapis.com/Issue"
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}
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];
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}
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// Request to get statistics of an issue model.
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message CalculateIssueModelStatsRequest {
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// Required. The resource name of the issue model to query against.

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