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[production] App freezes on some device especially Samsung devices  #60576

@sjsakib

Description

@sjsakib

I recently published a flutter app to Google Play. Many users are complaining that their device freeze after they open the app and they had to restart their device.

I have Firebase Crashlytics configured but I don't see any crash report that might be causing the problem.

The problem seems to be happening mostly in Samsung devices. What could be could be the problem?

I am using the stable channel.

Logs
[✓] Flutter (Channel stable, v1.17.4, on Linux, locale en_US.UTF-8)
    • Flutter version 1.17.4 at /home/sakib/SDKs/flutter
    • Framework revision 1ad9baa8b9 (12 days ago), 2020-06-17 14:41:16 -0700
    • Engine revision ee76268252
    • Dart version 2.8.4

 
[✓] Android toolchain - develop for Android devices (Android SDK version 29.0.2)
    • Android SDK at /home/sakib/Android/Sdk
    • Platform android-30, build-tools 29.0.2
    • ANDROID_HOME = /home/sakib/Android/Sdk
    • Java binary at: /opt/android-studio/jre/bin/java
    • Java version OpenJDK Runtime Environment (build 1.8.0_212-release-1586-b4-5784211)
    • All Android licenses accepted.

[✓] Android Studio (version 3.6)
    • Android Studio at /opt/android-studio
    • Flutter plugin version 40.2.2
    • Dart plugin version 191.8593
    • Java version OpenJDK Runtime Environment (build 1.8.0_212-release-1586-b4-5784211)

[!] IntelliJ IDEA Community Edition (version 2019.3)
    • IntelliJ at /home/sakib/codes/kotlin/idea-IC-193.5662.53
    ✗ Flutter plugin not installed; this adds Flutter specific functionality.
    ✗ Dart plugin not installed; this adds Dart specific functionality.
    • For information about installing plugins, see
      https://flutter.dev/intellij-setup/#installing-the-plugins

[✓] VS Code (version 1.46.1)
    • VS Code at /usr/share/code
    • Flutter extension version 3.12.0

[!] Connected device
    ! No devices available

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    P2Important issues not at the top of the work lista: productionIssues experienced in live production appsc: performanceRelates to speed or footprint issues (see "perf:" labels)e: device-specificOnly manifests on certain devicesengineflutter/engine related. See also e: labels.platform-androidAndroid applications specificallyteam-androidOwned by Android platform teamtriaged-androidTriaged by Android platform teamwaiting for customer responseThe Flutter team cannot make further progress on this issue until the original reporter responds

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