Repository navigation
Paid OpenCode Go Workspace Access Denied – Multiple Support Requests Unanswered #58314
Description
Description
Hello OpenCode Support Team,
I am a paying OpenCode Go subscriber, and my workspace has been inaccessible for several days.
Issue details:
Workspace: Default
Web Console: "Workspace access restricted"
OpenCode CLI: "Workspace access denied"
Direct API request: HTTP 403 – "Workspace access denied"
I have independently verified that the API issue persists even when using my existing API key with the required authentication and session headers.
I have already contacted your support team multiple times through email and Discord, but have received no response or assistance.
This situation is extremely frustrating, as I am paying for a service that I cannot use, with no explanation or support.
I urgently request that your team:
Acknowledge this request and provide a support ticket number.
Investigate and restore my workspace access as soon as possible.
Explain why my workspace access was restricted.
Confirm the current status of my OpenCode Go subscription.
Provide appropriate compensation, subscription extension, or a refund for the period during which the service has been unavailable.
If this email has reached the wrong department, please forward it to the appropriate team.
I would appreciate a substantive response within two business days.
I have screenshots, API error logs, and payment records available if needed.
I hope OpenCode will take this issue seriously and provide a resolution.
Thank you.
Plugins
No response
OpenCode version
No response
Steps to reproduce
No response
Screenshot
No response
Operating System
No response
Terminal
No response
Activity
opencode-agent commentedon Oct 23, 2026
Hi @Depblu, sorry you've been locked out of your workspace even though you're paying for OpenCode Go. That's frustrating, especially with no reply yet.
This error comes from a restriction on the account itself, not from a bug in the app. Billing and account support isn't handled in GitHub issues, so please email [email protected] with the details: your workspace, when the restriction started, the error messages, and your screenshots and payment records. If you've already emailed, the team will get to it, especially now that we've seen it here.
Please keep payment details, email addresses and other account information out of this public issue and put them in the email instead.
Other users have reported the same "Workspace access restricted" message, for reference:
The bot will close this issue in 1 day, since the support team will follow up by email.
rayventi commentedon Oct 23, 2026
i meet the same issue too:(
opencode-agent commentedon Oct 24, 2026
Hi @Depblu, I'm closing this issue because workspace access and billing problems are handled by email, not on GitHub. If anything is still unresolved, please email [email protected]. The team will follow up there, and they have seen this report. Please keep account and payment details out of public issues. Sorry again for the trouble.