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[Account/Workspace Issue] "Workspace access restricted" for sole Owner account #57245
Closed as not planned
Description
Description
Description:
Hi team, I cannot access my Default workspace. My account is listed as the sole Owner (1 member) in the Console Account settings, but opening the workspace leads to "Workspace access restricted".
Account Details:
Username: ray
Account Email:[email removed for privacy]
Note: I have already sent an email regarding this issue from this email address to [email protected] 3 days ago, but have not received a reply yet.
Troubleshooting tried:
Relogged into the account.
Cleared cookies and disabled proxies.
Checked email (including spam folder), no system notification received.
Could you please help check my account/workspace status on the backend? Thanks!
Plugins
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OpenCode version
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Steps to reproduce
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Screenshot
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Operating System
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Terminal
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Activity
opencode-agent commentedon Oct 20, 2026
Hi @rayventi, sorry you're locked out of your own workspace. That's frustrating, especially when you're its only Owner.
We don't handle billing and account support in GitHub issues because only the team can look into account and workspace status. Please keep using [email protected]. You've already emailed, so the team will get to it, especially now that we've seen it here. Replying to your original email is better than starting a new thread.
Please keep account details, email addresses and any payment information out of this public issue from now on, and send them only by email. You may also want to edit the issue to remove the email address you included.
A related report that may help:
The bot will close this issue in 1 day, because the fix needs to happen through support, not in the issue tracker.
opencode-agent commentedon Oct 21, 2026
Hi @rayventi, we're closing this issue because account and workspace support happens by email, not on GitHub. If you still can't get into your workspace, please reply to your existing email thread with [email protected] so the team has everything in one place. Please don't post account details here. Thanks for your patience, and sorry for the trouble.