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Billing: No response to refund request through official support #29182
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Hi Anomaly team,
I'm unable to get a refund response through the official support channel despite multiple attempts.
I subscribed to OpenCode Go but immediately received an "Invalid API key" error and was unable to use the service.
I am requesting a full refund to the original payment method.
I removed transaction, receipt, invoice, payment-card, and personal-contact details from this public issue for privacy.
Please contact me through the existing support correspondence or GitHub.
Thank you.
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github-actions commentedon May 25, 2026
This issue might be a duplicate of existing issues. Please check:
If your issue is distinct from the above, please clarify what makes it different. Otherwise, consider adding your comment to one of those existing issues.
abishekmuthian commentedon May 28, 2026
Did you get any response, there's seems to be zero support for a paid subscription service.
Pachinko0 commentedon Jun 7, 2026
Adding up to this, i recommend everyone to file cases against them and attach to your bank so they can proceed with the chargeback.
I have also filed in authorities since their support is non existent, yet they have no issue charging instantly and, sometimes, for duplicate.
If we all file cases they will eventually take the server seriously.
fwang commentedon Jun 7, 2026
@vitorcalvi I followed up over email.
Btw, our support email is
[email protected]. Where did you see the[email protected]email?We will get that fixed.
abishekmuthian commentedon Jun 7, 2026
@fwang I didn't get even a single reply for my double payment issue to [email protected] or neither the issue raised here - #29248 over past several weeks .
fwang commentedon Jun 8, 2026
resolved over email
cmgCr commentedon Jun 8, 2026
@fwang I have been subscribed to the OpenCode Go plan since March 23, 2026, with automatic billing on the 23rd of each month. However, in my billing history, I only see the receipt for March 23, 2026. Receipts for later months are missing.
Could you please provide the payment receipts for all months since my subscription began?
Also, I sent an email to
[email protected]for help last week, but I have not received any reply yet.fwang commentedon Jun 8, 2026
@cmgCr followed up over email and fixed
fwang commentedon Jun 10, 2026
we switched to a new support system. if you did not hear back from our support team, send an email to [email protected]. The turn around time will be much faster.
anhakvip777 commentedon Jul 24, 2026
@fwang Hello, I’m experiencing a similar issue with an OpenCode Go refund request.
I sent two emails to support. The first email was sent on July 19, 2026, at 11:06 PM, and I sent the second email three days later on July 22. However, I still have not received a response.
The request concerns an accidental USD 10 subscription payment. I have not used the service after the payment and would appreciate it if you could help check the status of my refund request.
I can provide the Payment ID and any additional details privately by email if needed. Thank you for your help.
AlkSur commentedon Jul 30, 2026
How to refund a request
[-]Billing: No response to refund request after 12 days — Receipt #2312-5937"[/-][+]Billing: No response to refund request through official support[/+]