Problem statement

OpenSRE currently lacks a first-class ServiceNow integration. That prevents the agent from using incident tickets, change records, and service metadata that many enterprise teams depend on during incident response.

Proposed solution

Add a first-class ServiceNow integration that supports:

• onboarding, authentication, and connectivity verification
• reading incident records, related services, and recent change data
• linking ServiceNow evidence into investigation reports
• optionally posting findings or summaries back to the relevant incident when safe and appropriate

Acceptance criteria

• the integration is usable from the investigation workflow end to end
• setup and usage are documented clearly
• the implementation is backed by end-to-end tests in tests/e2e or equivalent
• the PR includes a screen video showing setup plus a successful investigation flow using ServiceNow
• vibecoding without testing will not be allowed; PRs without working end-to-end coverage and screen-video proof should be rejected