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Possibility for livechat managers to change livechat agents status  #375

@mar-v

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@mar-v

If an agent forgets to turn the Omnichannel on, or needs to have it toggled off for some reason but he can not do it by himself it would be nice to give the possibility to change his status to a livechat manager role, or create the respective permission. Probably right from the Agents screen in the Omnichannel section.

Screenshot 2020-08-10 at 21 24 03

The options should check the user presence status so a manager could not set the agents status to ON if the agent (his user) is in offline or busy mode.

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