Dear Rocket.chat team,
we've been upgrading our Rocket.Chat client this past weekend (10th - 11th April) and unfortunately uncountered critical issue in the mobile client. I'm using Samsung Galaxy S20+ and the Rocket.chat client 4.16.0.

I've been unable to successfully start the client as it seems to freeze on the Rocket.Chat logo. The client only start if I clear cache and data first but this "fix" helps only for a single use, once I close the client and try to start it again, the issue reappears.

I've also discussed this with my colleagues and they encountered exactly the same issue on various versions or even different OS (ie. Android 11 or even iOS with the latest update), so this is not an isolated issue bound to a single device. Seeing the latest feedback on Google Play, I'd say that this is not even an issue with our company settings as many other users seem to be experiencing this issue.

Thank you in advance for investigating this.

Kind regards

Filip Langer
Linux support L2
NETHOST s.r.o.