[NEW][Omnichannel] Livechat widget support for rich messages via UiKit#18643
[NEW][Omnichannel] Livechat widget support for rich messages via UiKit#18643
Conversation
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How can i use UIKit or activate it ? |
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Anyne knows how to enable this feature? Please!!!! |
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Hi @ggazzo Nice to see what you've been working on be released. If I understand correctly? Rich messages via UiKit is available in the support bot channel for the support person to receive rich messages with actions (like buttons?) and we can create them via API? If that is correct, is there or will there be a way for using the UIKit to post message via API in a specified channel and also directly to a person. Like we use RC to post all our external system notifications. Cheers |
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hey @cam-cross @Elintondm @AhmedNageh08 , sorry for the late response...the UiKit, was designed to work with rocketchat apps, because with action needs an appID and actionID to work. I can see two ways to develop what you want @cam-cross. first way: developing a rocketchat.app , create an endpoint, and send messages by this custom endpoint/api instead of the original endpoint.. second way: developing a rocketchat.app that intercepts the message creation and inserts their rich message |
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Markups would insert some security issues, anybody could reproduce the payload and don't know what could happen, since you will develop an app anyway, I would create a new endpoint (protected) |
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Btw did you mean markdown? Sorry maybe I got it wrong 😬 |
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ha ha @ggazzo again I suffer from not being an engineer and using the incorrect terms... yes Rodrigo's suggestion was to use Markdowns |
Proposed changes
This pull request updates the livechat widget, making it possible to render rich messages via UiKit
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