Description:

When admin closes chat, they are prompted to enter a close reason. This shows in chat history, but is not part of webhook CRM call

Steps to reproduce:

1. configure CRM webhooks
2. chat via Omnichannel
3. from admin side click on Close
4. enter message for closing chat
5. check webhook content

Expected behavior:

Webhook JSON body contains the reason why admin closed the chat, just as the chat history page

Actual behavior:

The value of reason for closing is missing

Server Setup Information:

• Version of Rocket.Chat Server: 3.1.1
• Operating System: Ubuntu 18.04
• Deployment Method: repo
• Number of Running Instances: 1
• DB Replicaset Oplog: Enabled
• NodeJS Version: 12.14.0
• MongoDB Version: 4.0.18

Client Setup Information

• Desktop App or Browser Version: Both
• Operating System: Any