Skip to content

Error when bot uses REST API endpoint livechat/inquiries.take.  #17405

@monarkh-karina

Description

@monarkh-karina

Server version: 3.1.1

After the latest update we're getting an error when our bot user attempts to use REST API endpoint livechat/inquiries.take - error message "error":"error-agent-offline".

Tried using the REST API to manually set the bot user's status to 'online' and tried using the REST API to first login and then set the user status - unless we log into the app's GUI as the bot user, we always get this error returned from the livechat/inquiries.take endpoint.

Metadata

Metadata

Assignees

Labels

No labels
No labels

Type

No type

Projects

No projects

Milestone

No milestone

Relationships

None yet

Development

No branches or pull requests

Issue actions