Description:

Downloading user data (created because of GDPR) is not working. No errors show up on the log. No email is received.

Steps to reproduce:

1. Go to "A Minha Conta"
2. Click "Transferir os meus dados"

Expected behavior:

I would expect to get an email in the next few days of clicking the button.

Actual behavior:

nothing happens, no email, no data, no errors.

Server Setup Information:

• Version of Rocket.Chat Server: 0.74.3
• Operating System: Ubuntu
• Deployment Method: snap
• Number of Running Instances: 1
• DB Replicaset Oplog: Enabled
• NodeJS Version: 8.11.3 - x64
• MongoDB Version:

Additional context

Relevant logs:

�[34mI20190416-17:30:00.723(0) rocketchat:logger server.js:199 SyncedCron ➔ info Starting "Generate download files for user data".
�[34mI20190416-17:30:00.893(0) rocketchat:logger server.js:199 SyncedCron ➔ info Not running "Generate download files for user data" again.
�[34mI20190416-17:30:00.934(0) rocketchat:logger server.js:199 SyncedCron ➔ info Finished "Generate download files for user data".
�[34mI20190416-17:30:00.950(0) rocketchat:logger server.js:199 SyncedCron ➔ info Not running "Generate download files for user data" again.