Description:

When a livechat agent edits the visitor name and saves it. It only gets updated on the top of the page. Visitor name on the sidebar remains same even after multiple tries.

Steps to reproduce:

1. Open a new livechat conversation on the sidebar.
2. Forward the conversation to another livechat agent.
3. Open forwarded conversation as that livechat agent.
4. Click on Visitor Info icon -> Edit
5. Change the Name field and click Save

Expected behavior:

Name of the visitor should be changed on the sidebar and the top of the conversation.

Actual behavior:

The name is changed in everywhere except on the sidebar. But when you forward it to yet another agent, it's getting changed. Though that agent too, can't change it herself.

Server Setup Information:

• Version of Rocket.Chat Server: 0.74.3
• Operating System: RHEL 7.5 (same on Debian 9)
• Deployment Method: tar from https://releases.rocket.chat/latest/download
• Number of Running Instances: 1
• DB Replicaset Oplog: NA
• NodeJS Version: v8.11.3
• MongoDB Version: v3.6.10

Additional context

Tried on Chrome v72 (on both regular and incognito mode) and Firefox v65

Relevant logs:

No log on the browser console
Following logs caught on the server:

Mar 18 05:28:28 ip-172-31-31-212 rocketchat: server.js:199 Meteor ➔ method livechat:saveInfo -> userId: baBrREK5eZfrj47wb , arguments:  [ { _id: 'iyk5yvhxy8Cy4W56H',
Mar 18 05:28:28 ip-172-31-31-212 rocketchat: name: 'The Guest',
Mar 18 05:28:28 ip-172-31-31-212 rocketchat: email: '[email protected]',
Mar 18 05:28:28 ip-172-31-31-212 rocketchat: phone: '' },
Mar 18 05:28:28 ip-172-31-31-212 rocketchat: { _id: 'sSRryNmTPgfLM59SF', topic: '', tags: '' } ]