Error when using Download My Data or Export My Data #10777
Description
Description:
When attempting to export or download a user's data, the system errors out. No additional configuration has been done to User Data Download section, other than it is enabled.
Server Setup Information:
- Version of Rocket.Chat Server:
- Operating System: Ubuntu 18.04 LTS
- Deployment Method(snap/docker/tar/etc): docker
rocketchat/rocket.chat:latest - Number of Running Instances: 1
Rocket.Chat
| Version | 0.64.1 |
|---|---|
| Database Migration | 115 |
| Database Migration Date | Mon May 07 2018 10:41:14 GMT-0500 (Central Daylight Time) |
| Installed at | Mon Jan 29 2018 16:02:11 GMT-0600 (Central Standard Time) |
| Uptime | 8 days, 2 hours, 28 seconds |
| Deployment ID | JAELT9iyADPbKEGbG |
| PID | 1 |
| Running Instances | 1 |
| OpLog | Enabled |
Commit
| Hash | 54738c0 |
|---|---|
| Date | Thu May 3 13:37:12 2018 -0300 |
| Branch | HEAD |
| Tag | 0.64.1 |
| Author | Rodrigo Nascimento |
| Subject | Merge pull request #10660 from RocketChat/release-0.64.1 |
Steps to Reproduce:
- Go to User -> My Account -> My Data -> Download/Export My Data
Expected behavior:
The data should be made available for download.
Actual behavior:
System errors out with "Internal Server Error" message:
Relevant logs:
Exception while invoking method 'requestDataDownload' Error: ENOENT: no such file or directory, mkdir '/tmp/userData/*********'
at Object.fs.mkdirSync (fs.js:885:18)
at MethodInvocation.requestDataDownload (/app/bundle/programs/server/app/app.js:10356:10)
at MethodInvocation.methodMap.(anonymous function) (packages/rocketchat_monitoring.js:2731:30)
at MethodInvocation.methodsMap.(anonymous function) (/app/bundle/programs/server/packages/rocketchat_lib.js:2186:28)
at maybeAuditArgumentChecks (/app/bundle/programs/server/packages/ddp-server.js:1877:12)
at DDP._CurrentMethodInvocation.withValue (/app/bundle/programs/server/packages/ddp-server.js:902:126)
at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1186:12)
at DDPServer._CurrentWriteFence.withValue (/app/bundle/programs/server/packages/ddp-server.js:902:98)
at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1186:12)
at Promise (/app/bundle/programs/server/packages/ddp-server.js:902:46)
at new Promise (<anonymous>:null:null)
at Session.method (/app/bundle/programs/server/packages/ddp-server.js:875:23)
at /app/bundle/programs/server/packages/ddp-server.js:754:85