Description:

In the past, livechat agents got desktop notifications when a customer sent a message in an ongoing livechat (and the agent has not focussed the browser). These notifications are not present anymore.

Server Setup Information:

• Version of Rocket.Chat Server: 0.62

Steps to Reproduce:

1. Start plain Rocket.Chat server and enable livechat.
2. Start livechat widget in another browser and send message
3. Livechat agent will be notified by a sound. Accept new livechat if you use guest pool routing.
4. Switch to the customer (other browser) and send a second message
5. You do not get any desktop notifications

When sending a direct message to the agent, the user will get notified.

Expected behavior:

Live chat agent should get a notification when the customer has sent a new message.

Actual behavior:

No notifications at all