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P2Medium — degraded but workaround existsMedium — degraded but workaround existstype/bugSomething isn't workingSomething isn't working
Description
What's Going Wrong?
Hi I try to install hermes desktop in a windows 11, without admin right the installation didn't finish, attached is the full log file, please help to suggest any workaround to install it successfully.
Steps Taken
i downloaded hermes desktop and try to install it in windows 11 without admin right.
no command run.
Installation Method
PowerShell installer (Windows)
Operating System
Windows 11
Python Version
No response
Hermes Version
No response
Debug Report
Full Error Output
2026-06-03T07:48:04.128158Z INFO bootstrap.log: npm ERR! path C:\Users\uib62536\AppData\Local\hermes\hermes-agent\node_modules\electron stage=desktop
2026-06-03T07:48:04.129792Z INFO bootstrap.log: npm ERR! command failed stage=desktop
2026-06-03T07:48:04.130029Z INFO bootstrap.log: npm ERR! command C:\WINDOWS\system32\cmd.exe /d /s /c node install.js stage=desktop
2026-06-03T07:48:04.130309Z INFO bootstrap.log: npm ERR! RequestError: unable to get local issuer certificate stage=desktop
2026-06-03T07:48:04.130539Z INFO bootstrap.log: npm ERR! at ClientRequest.<anonymous> (C:\Users\uib62536\AppData\Local\hermes\hermes-agent\node_modules\got\dist\source\core\index.js:970:111) stage=desktop
2026-06-03T07:48:04.131000Z INFO bootstrap.log: npm ERR! at Object.onceWrapper (node:events:628:26) stage=desktop
2026-06-03T07:48:04.131308Z INFO bootstrap.log: npm ERR! at ClientRequest.emit (node:events:525:35) stage=desktop
2026-06-03T07:48:04.131368Z INFO bootstrap.log: npm ERR! at origin.emit (C:\Users\uib62536\AppData\Local\hermes\hermes-agent\node_modules\@szmarczak\http-timer\dist\source\index.js:43:20) stage=desktop
2026-06-03T07:48:04.131676Z INFO bootstrap.log: npm ERR! at TLSSocket.socketErrorListener (node:_http_client:502:9) stage=desktop
2026-06-03T07:48:04.132050Z INFO bootstrap.log: npm ERR! at TLSSocket.emit (node:events:513:28) stage=desktop
2026-06-03T07:48:04.132285Z INFO bootstrap.log: npm ERR! at emitErrorNT (node:internal/streams/destroy:151:8) stage=desktop
2026-06-03T07:48:04.132583Z INFO bootstrap.log: npm ERR! at emitErrorCloseNT (node:internal/streams/destroy:116:3) stage=desktop
2026-06-03T07:48:04.132778Z INFO bootstrap.log: npm ERR! at process.processTicksAndRejections (node:internal/process/task_queues:82:21) stage=desktop
2026-06-03T07:48:04.133042Z INFO bootstrap.log: npm ERR! at TLSSocket.onConnectSecure (node:_tls_wrap:1540:34) stage=desktop
2026-06-03T07:48:04.133193Z INFO bootstrap.log: npm ERR! at TLSSocket.emit (node:events:513:28) stage=desktop
2026-06-03T07:48:04.133493Z INFO bootstrap.log: npm ERR! at TLSSocket._finishInit (node:_tls_wrap:959:8) stage=desktop
2026-06-03T07:48:04.133542Z INFO bootstrap.log: npm ERR! at ssl.onhandshakedone (node:_tls_wrap:743:12) stage=desktop
2026-06-03T07:48:04.133799Z INFO bootstrap.log: System.Management.Automation.RemoteException stage=desktop
2026-06-03T07:48:04.133985Z INFO bootstrap.log: npm ERR! A complete log of this run can be found in: stage=desktop
2026-06-03T07:48:04.134291Z INFO bootstrap.log: npm ERR! C:\Users\uib62536\AppData\Local\npm-cache\_logs\2026-06-03T07_46_44_986Z-debug-0.log stage=desktop
2026-06-03T07:48:04.437704Z INFO bootstrap.log: {"skipped":false,"ok":false,"reason":"desktop workspace npm install failed (exit 1) -- see lines above for cause","duration_ms":81170,"stage":"desktop"} stage=desktop
2026-06-03T07:48:04.480680Z INFO hermes_bootstrap_lib::bootstrap: stage transition stage=desktop state=Failed duration_ms=Some(82054) error=Some("desktop workspace npm install failed (exit 1) -- see lines above for cause")
2026-06-03T07:48:04.480809Z ERROR hermes_bootstrap_lib::bootstrap: bootstrap FAILED stage=Some("desktop") error=desktop workspace npm install failed (exit 1) -- see lines above for causeWhat I've Already Tried
No response
Metadata
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Assignees
Labels
P2Medium — degraded but workaround existsMedium — degraded but workaround existstype/bugSomething isn't workingSomething isn't working
Activity
teknium1 commentedon Jun 6, 2026
It will likely not function if you installed it with admin privileges just fyi
teknium1 commentedon Jun 6, 2026
Are you on a corporate machine?
fix(install): detect TLS cert-trust failures during npm install on Wi…
fix(install): detect TLS cert-trust failures during npm install on Wi…
fix(install): detect TLS cert-trust failures during npm install on Wi…
fix(install): detect TLS cert-trust failures during npm install on Wi…
fix(install): detect TLS cert-trust failures during npm install on Wi…
fix(install): detect TLS cert-trust failures during npm install on Wi…
fix(install): detect TLS cert-trust failures during npm install on Wi…
fix(install): detect TLS cert-trust failures during npm install on Wi…
fix(install): detect TLS cert-trust failures during npm install on Wi…
fix(install): detect TLS cert-trust failures during npm install on Wi…
fix(install): detect TLS cert-trust failures during npm install on Wi…
fix(install): detect TLS cert-trust failures during npm install on Wi…