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[Setup]: Hermes Desktop failed on Windows 11 without admin right #38016

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Description

@mjay83

What's Going Wrong?

Hi I try to install hermes desktop in a windows 11, without admin right the installation didn't finish, attached is the full log file, please help to suggest any workaround to install it successfully.

bootstrap-installer.log

Steps Taken

i downloaded hermes desktop and try to install it in windows 11 without admin right.
no command run.

Installation Method

PowerShell installer (Windows)

Operating System

Windows 11

Python Version

No response

Hermes Version

No response

Debug Report

Full Error Output

2026-06-03T07:48:04.128158Z  INFO bootstrap.log: npm ERR! path C:\Users\uib62536\AppData\Local\hermes\hermes-agent\node_modules\electron stage=desktop
2026-06-03T07:48:04.129792Z  INFO bootstrap.log: npm ERR! command failed stage=desktop
2026-06-03T07:48:04.130029Z  INFO bootstrap.log: npm ERR! command C:\WINDOWS\system32\cmd.exe /d /s /c node install.js stage=desktop
2026-06-03T07:48:04.130309Z  INFO bootstrap.log: npm ERR! RequestError: unable to get local issuer certificate stage=desktop
2026-06-03T07:48:04.130539Z  INFO bootstrap.log: npm ERR!     at ClientRequest.<anonymous> (C:\Users\uib62536\AppData\Local\hermes\hermes-agent\node_modules\got\dist\source\core\index.js:970:111) stage=desktop
2026-06-03T07:48:04.131000Z  INFO bootstrap.log: npm ERR!     at Object.onceWrapper (node:events:628:26) stage=desktop
2026-06-03T07:48:04.131308Z  INFO bootstrap.log: npm ERR!     at ClientRequest.emit (node:events:525:35) stage=desktop
2026-06-03T07:48:04.131368Z  INFO bootstrap.log: npm ERR!     at origin.emit (C:\Users\uib62536\AppData\Local\hermes\hermes-agent\node_modules\@szmarczak\http-timer\dist\source\index.js:43:20) stage=desktop
2026-06-03T07:48:04.131676Z  INFO bootstrap.log: npm ERR!     at TLSSocket.socketErrorListener (node:_http_client:502:9) stage=desktop
2026-06-03T07:48:04.132050Z  INFO bootstrap.log: npm ERR!     at TLSSocket.emit (node:events:513:28) stage=desktop
2026-06-03T07:48:04.132285Z  INFO bootstrap.log: npm ERR!     at emitErrorNT (node:internal/streams/destroy:151:8) stage=desktop
2026-06-03T07:48:04.132583Z  INFO bootstrap.log: npm ERR!     at emitErrorCloseNT (node:internal/streams/destroy:116:3) stage=desktop
2026-06-03T07:48:04.132778Z  INFO bootstrap.log: npm ERR!     at process.processTicksAndRejections (node:internal/process/task_queues:82:21) stage=desktop
2026-06-03T07:48:04.133042Z  INFO bootstrap.log: npm ERR!     at TLSSocket.onConnectSecure (node:_tls_wrap:1540:34) stage=desktop
2026-06-03T07:48:04.133193Z  INFO bootstrap.log: npm ERR!     at TLSSocket.emit (node:events:513:28) stage=desktop
2026-06-03T07:48:04.133493Z  INFO bootstrap.log: npm ERR!     at TLSSocket._finishInit (node:_tls_wrap:959:8) stage=desktop
2026-06-03T07:48:04.133542Z  INFO bootstrap.log: npm ERR!     at ssl.onhandshakedone (node:_tls_wrap:743:12) stage=desktop
2026-06-03T07:48:04.133799Z  INFO bootstrap.log: System.Management.Automation.RemoteException stage=desktop
2026-06-03T07:48:04.133985Z  INFO bootstrap.log: npm ERR! A complete log of this run can be found in: stage=desktop
2026-06-03T07:48:04.134291Z  INFO bootstrap.log: npm ERR!     C:\Users\uib62536\AppData\Local\npm-cache\_logs\2026-06-03T07_46_44_986Z-debug-0.log stage=desktop
2026-06-03T07:48:04.437704Z  INFO bootstrap.log: {"skipped":false,"ok":false,"reason":"desktop workspace npm install failed (exit 1) -- see lines above for cause","duration_ms":81170,"stage":"desktop"} stage=desktop
2026-06-03T07:48:04.480680Z  INFO hermes_bootstrap_lib::bootstrap: stage transition stage=desktop state=Failed duration_ms=Some(82054) error=Some("desktop workspace npm install failed (exit 1) -- see lines above for cause")
2026-06-03T07:48:04.480809Z ERROR hermes_bootstrap_lib::bootstrap: bootstrap FAILED stage=Some("desktop") error=desktop workspace npm install failed (exit 1) -- see lines above for cause

What I've Already Tried

No response

Activity

  1. added
    type/bugSomething isn't working
    P2Medium — degraded but workaround exists
    on Jun 3, 2026
  2. teknium1 commented on Jun 6, 2026

    @teknium1
    Collaborator

    It will likely not function if you installed it with admin privileges just fyi

  3. teknium1 commented on Jun 6, 2026

    @teknium1
    Collaborator

    Are you on a corporate machine?

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