feat(late-hold-triage): add one-call late-guest hold skill - #482

Summary

• New late-hold-triage skill and dry-run app: one CALL-E call to a guest who is already late.
• Compares their spoken ETA to the remaining hold window and returns KEEP_HOLD, RELEASE_NOW, or NEEDS_HUMAN.
• Distinct from appointment-call-confirm (next-day batch) and from standby / priority-call-waterfall (waitlist cascade). This skill never dials the waitlist.

Type

• New skill
• New runnable app
• New workflow plugin
• New provider adapter
• New scheduler recipe
• README awesome-list entry
• Safety or documentation update
• Validation or tooling update

Checklist

• Repository-facing content is written in English.
• Branch name, commit messages, and PR title follow docs/git-naming-conventions.md.
• No secrets, tokens, private phone numbers, call recordings, or private transcripts are included.
• Real-world side effects are clearly described.
• Phone numbers are masked in documentation and test fixtures unless they are clearly fictional.
• Recurring workflows include cancellation behavior.
• Runnable code has a dry-run, fake-server, or no-call path by default.
• python3 scripts/validate_repository.py passes.

Test plan

• python3 skills/late-hold-triage/scripts/test_triage_late_hold.py
• python3 skills/late-hold-triage/scripts/triage_late_hold.py --in skills/late-hold-triage/assets/sample_holds.csv --now 2026-09-12T19:12:00-04:00
• Confirm sample decisions are KEEP_HOLD / RELEASE_NOW / NEEDS_HUMAN

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