## Summary Zendesk adapter is implemented and unit-tested. It is not production-proof until someone hits a real sandbox. ## Context - PM tasklist Stage 19 - `src/voxforge/infrastructure/providers/support/zendesk.py` - `tests/unit/test_zendesk_ticketing_provider.py` - `scripts/prove-real-voice.sh` is the voice analogue; ticketing needs its own checklist ## Scope - [ ] Create/lookup/duplicate-tag behavior against a Zendesk trial/sandbox - [ ] Record sanitized evidence (ticket id, no tokens) in `docs/product/` or known-limitations - [ ] Document required env vars and a manual runbook - [ ] Do **not** commit subdomain credentials ## Notes Maintainer must provide sandbox credentials via GitHub environment secrets if this becomes CI. Default is a documented manual proof.
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