T-Insight

Demo Video

Overview

A comprehensive customer intelligence platform for T-Mobile that aggregates customer feedback from multiple sources, analyzes sentiment, and generates AI-powered actionable insights to improve customer experience.

Features

Dashboard

• Customer Happiness Index (CHI) - Real-time sentiment scoring across product areas
• Emerging Issues Tracking - Identify and prioritize critical customer issues
• Product Area Analytics - Deep dive into Network, Mobile App, Billing, and Home Internet metrics
• Top Performers - Track best-performing product areas
• Early Warning System - Proactive alerts for rising issues
• Real-time Activity Feed - Live customer signal monitoring
• Sentiment Timeline - Historical sentiment trends
• Geographic Heatmap - Visualize customer feedback by location

AI-Powered Insights

• Actionable Insights Generation - AI-generated recommendations for emerging issues using Google Gemini
• Product Area Recommendations - Context-aware action items for each product area
• PRD Generation - Automated Product Requirements Document creation
• User Stories Generation - AI-generated user stories from customer signals

Data Sources

• Reddit - r/tmobile and r/tmobileisp posts
• Google News - T-Mobile related news articles
• DownDetector - Network outage reports
• IsTheServiceDown - Service status monitoring
• Outage.Report - Outage tracking
• Customer Feedback - BestCompany.com reviews
• T-Mobile Community - Community discussions

Opportunity Management

• RICE Scoring - Prioritize opportunities by Reach, Impact, Confidence, and Effort
• Evidence Tracking - Link customer signals to opportunities
• PRD Management - Generate and manage product requirements
• User Story Mapping - Create and track user stories

Tech Stack

Core Framework

• Next.js 16.0.1
• React 19.2.0
• TypeScript 5

Database & Authentication

• Supabase - PostgreSQL database and authentication

Generative AI

• Google Gemini AI - AI-powered insights generation
  • Model: gemini-2.0-flash
  • Used for: Insights generation, PRD creation, user stories, product area recommendations

Web Scraping

• Cheerio - HTML parsing and DOM manipulation
  • Used for: IsTheServiceDown, Customer Feedback scraping
• fast-xml-parser - XML/RSS parsing
  • Used for: Google News RSS feeds
• Native Fetch API - HTTP requests for all scrapers

Data Processing

• wink-sentiment - Sentiment analysis
• keyword-extractor - Keyword extraction from text

UI Components

• Radix UI - Accessible component primitives
  • Dialog, Dropdown Menu, Select, Label, Separator, Collapsible
• Tailwind CSS 4 - Utility-first CSS framework
• Lucide React - Icon library
• Recharts - Chart library for data visualization
• Sonner - Toast notifications

Maps & Visualization

• Leaflet - Interactive maps
• React Leaflet - React bindings for Leaflet
• leaflet.heat - Heatmap layer for Leaflet

Utilities

• date-fns - Date manipulation
• zod - Schema validation
• clsx - Conditional class names
• tailwind-merge - Merge Tailwind classes
• class-variance-authority - Component variants

APIs & External Services

Google Gemini AI

• Purpose: Generate actionable insights, PRDs, user stories, and recommendations
• Model: gemini-2.0-flash

Supabase

• Purpose: Database, authentication, and real-time subscriptions
• Services Used:
  • PostgreSQL database
  • Authentication (email/password)

Data Sources (Scraped)

• Reddit - JSON API endpoints for r/tmobile and r/tmobileisp
• Google News - RSS feeds
• DownDetector - Static data files
• IsTheServiceDown - HTML scraping
• Outage.Report - HTML scraping
• BestCompany.com - HTML scraping