Refund Policy

Last updated: January 11, 2026

Last Updated: October 1, 2025

At Sheetable, we strive to provide a high-quality plugin that seamlessly displays your Google Sheets data on your WordPress site. However, we understand that sometimes technical issues or compatibility challenges can arise.

Please read our refund policy carefully.

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all plugin purchases (licenses and subscriptions).

If you are not satisfied with Sheetable, you may request a refund within fourteen (14) calendar days of your original purchase date.

2. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

  • Timeframe: The refund request is submitted within 14 days of the purchase date.
  • Technical Issue: The plugin is not functioning as described on our website or documentation due to a technical defect, bug, or compatibility issue with your current WordPress setup.
  • Support Cooperation: You have made a reasonable effort to resolve the issue by contacting our support team at [email protected].

Note: We require that you contact our support team before requesting a refund. This gives us a chance to help you fix the issue. Most technical problems can be resolved quickly.

3. Non-Refundable Situations

We generally do not offer refunds in the following situations:

  • Change of Mind: If you simply decided you no longer need the plugin after the 14-day period.
  • Lack of Use: If you purchased the plugin but never installed it or activated it (except in cases where installation failed due to a bug on our end).
  • License Downgrades: Requests for refunds simply to move from a higher-tier license to a lower-tier one.
  • Server Misconfiguration: If the plugin fails to work because your hosting server or WordPress installation is outdated or misconfigured (e.g., outdated PHP version, lack of API access), and you refused or were unable to update your environment.
  • Policy Violations: If your account or website violates our Terms and Conditions.

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Send an email to [email protected].
  2. Include your Order Number (found in your purchase receipt).
  3. Include the email address used for the purchase.
  4. Briefly describe the reason for the refund request.

Once your request is received and verified, our team will process your refund within 5-10 business days.

5. Refund Processing

Approved refunds will be credited back to the original payment method used for the purchase.

Please note that depending on your payment processor (e.g., PayPal, Stripe, credit card bank), it may take an additional 3-5 business days for the refund to appear in your account.

6. Post-Refund Access

If your refund is approved:

  • Your license key will be deactivated immediately.
  • You will no longer have access to plugin updates, premium support, or downloadable files.
  • You are not required to remove the plugin from your website, but it will continue to function only for the version you have installed (without future updates or support).

7. Contact Us

If you have any questions about our refund policy, please contact us: