Description
Tickzo is a comprehensive support ticket system that helps you manage customer inquiries efficiently. Perfect for businesses, online stores, and service providers who want to provide excellent customer support directly from their WordPress site.
Key Features
- Unlimited Tickets – Create and manage unlimited support tickets
- Unlimited Categories – Organize tickets with custom categories
- Priority Levels – Set ticket priorities (Low, Normal, High)
- Status Management – Track tickets with Open, Pending, and Closed statuses
- Email Notifications – Automatic email alerts for new tickets and replies
- User-Friendly Frontend – Beautiful ticket submission forms for your customers
- Admin Dashboard – Comprehensive admin interface with statistics
- Multilingual Ready – Full translation support (i18n)
- Shortcodes – Easy integration with
[tickzo_form]and[tickzo_tickets] - Responsive Design – Works perfectly on mobile, tablet, and desktop
How It Works
- Install and activate the plugin
- Add the
[tickzo_form]shortcode to any page for ticket submission - Add the
[tickzo_tickets]shortcode to display user tickets - Manage all tickets from the WordPress admin dashboard
- Respond to customer inquiries with ease
Perfect For
- Small businesses
- E-commerce stores (WooCommerce, etc.)
- Service providers
- Educational institutions
- Membership sites
- Any website that needs customer support
Pro Version Available
Upgrade to Tickzo Pro for advanced features:
- Agent Management – Multiple support agents with role-based access
- Advanced Reporting – Detailed analytics and performance reports
- Custom Status & Priorities – Create your own workflow
- Email Template Editor – Customize notification emails
- SLA Management – Set and track service level agreements
- Ticket Automation – Auto-assignment and workflows
- Priority Support – Get help when you need it
Documentation & Support
Privacy Policy
Tickzo stores ticket data in your WordPress database. The plugin does not:
* Send data to external services
* Track users without consent
* Store unnecessary personal information
* Share data with third parties
All data remains on your server and under your control.
Credits
Developed by Thorsten Glander
Support
For support questions, please use the Press Suite Support.
For Pro version support, please visit Press Suite Support.
Installation
Automatic Installation
- Log in to your WordPress admin panel
- Navigate to Plugins > Add New
- Search for “Tickzo”
- Click “Install Now” and then “Activate”
Manual Installation
- Download the plugin zip file
- Log in to your WordPress admin panel
- Navigate to Plugins > Add New > Upload Plugin
- Choose the downloaded zip file and click “Install Now”
- Click “Activate Plugin”
After Installation
- Go to Tickzo in your WordPress admin menu
- Configure your settings (email notifications, etc.)
- Create categories for organizing tickets
- Add
[tickzo_form]to a page for customer ticket submission - Add
[tickzo_tickets]to a page for customers to view their tickets
FAQ
-
Is there a limit on the number of tickets I can create?
-
No, Tickzo allows unlimited tickets in both the free and Pro versions.
-
Can customers view their ticket history?
-
Yes, use the
[tickzo_tickets]shortcode to display a customer portal where users can view all their tickets. -
Do I need a separate account to use Tickzo?
-
No, Tickzo works entirely within your WordPress installation. No external accounts or services required.
-
Can I customize the email notifications?
-
Basic email notifications are included in the free version. The Pro version offers a full email template editor for complete customization.
-
Does it work with WooCommerce?
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Yes, Tickzo works with any WordPress site, including WooCommerce stores.
-
Is it GDPR compliant?
-
Yes, Tickzo stores all data in your WordPress database. No data is sent to external services.
-
Can I translate the plugin?
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Absolutely! Tickzo is fully translation-ready and works with WPML, Polylang, and other translation plugins.
-
What’s the difference between Free and Pro?
-
The free version includes all core features (unlimited tickets, categories, email notifications). The Pro version adds advanced features like multi-agent support, detailed reporting, automation, and priority support.
Reviews
There are no reviews for this plugin.
Contributors & Developers
“Tickzo – Support Ticket System” is open source software. The following people have contributed to this plugin.
Contributors
Translate “Tickzo – Support Ticket System” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
1.4.1 – 2026-01-08
- Improved Admin UX: Dropdowns no longer turn disabled during updates
- Fixed remaining caching issues with frontend assets
- Minor UI improvements
1.4.0 – 2026-01-07
- Fixed critical issue where replying to tickets would fail silently or crash
- Fixed frontend “Error adding reply” by implementing missing AJAX handler
- Fixed “Ticket not found” errors by robustly handling missing data
- Fixed PHP Notices related to Text Domain loading in Pro version
- Improved compatibility with Tickzo Pro
- Enhanced diagnostic tools for easier troubleshooting
- Improved stability and error handling
1.3.8 – 2026-01-06
- Fixed category edit page permission error (“Sorry, you are not allowed to access this page”)
- Fixed broken JavaScript-based edit links in category management
- Changed page slug from ‘Tickzo-edit-category’ to ‘tickzo-edit-category’ for consistency
- Added “Reset to Default Categories” function to clean up duplicate or corrupted categories
- Improved category management with proper direct links
- Enhanced translation support for category edit links
- Bug fixes and stability improvements
1.3.7 – 2026-01-06
- Added staff attachment upload feature – staff can now attach files to ticket replies
- Fixed critical bug where empty file uploads were incorrectly validated as invalid file type
- Fixed page reload issue after submitting staff replies
- Improved error handling and user feedback for file uploads
- Removed blocking notification animations that prevented page updates
- Enhanced file validation to properly handle empty file inputs
- Optimized AJAX response handling for better reliability
- Bug fixes and stability improvements
1.3.1 – 2025-02-05
- Added persistent ticket numbers and display them throughout the admin, frontend, and email templates.
- Captured guest email addresses for tickets, routed customer notifications accordingly, and exposed guest contact info in the admin views.
- Hardened file uploads by moving attachments into a protected directory with a secure, permission-checked download endpoint.
- Fixed the reply textarea placeholder typo that caused fatal errors when viewing a ticket.
1.3.0 – 2025-01-23
- Complete rebranding from “WP Supportly” to “Tickzo”
- Enhanced WordPress.org compliance (100% coding standards)
- Fixed all WordPress Coding Standards violations
- Improved security with proper nonce verification
- Enhanced SQL query safety with prepared statements
- Removed development debug code (error_log calls)
- Fixed output escaping for maximum security
- Proper variable prefixing for global scope
- Consistent text domain (lowercase ‘tickzo’)
- Lowercase database table names for consistency
- Better input sanitization with wp_unslash()
- Updated class names and constants for consistency
- Improved code documentation
- Automatic table migration from old naming conventions
- Performance optimizations
- Bug fixes and stability improvements
1.2.0
- Added customer portal with ticket filtering
- Improved admin interface design
- Enhanced email notification system
- Added ticket priority levels
- Better mobile responsiveness
- Performance improvements
1.1.0
- Added category management
- Improved ticket status workflow
- Enhanced email templates
- Added shortcode support
- Bug fixes
1.0.0
- Initial release
- Basic ticket management
- Email notifications
- Admin dashboard