ベトナム航空から「個人登録情報が不正アクセスされた」との連絡メールが来た

こんなメールが送信されてきた。

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Dear Valued Customer,

Vietnam Airlines would like to inform you of a recent data breach involving a third-party customer service platform operated by a global technology partner. According to the service provider, Vietnam Airlines is among several global companies using its services that have been affected by this incident. A portion of customer data managed on this platform was accessed without authorization.

Upon being alerted, we took appropriate actions to coordinate with relevant authorities, cybersecurity experts, and the third-party partner to investigate the breach, assess potential impact and contain further unauthorized access to its system.

Some personal information may have been exposed, including full name, email address, phone number, date of birth, and Lotusmiles membership number. At this time, data such as payment information, passwords, travel itineraries, Lotusmiles balances, and passport details remain secure.  Additionally, Vietnam Airlines’ internal IT systems were not affected.

To help protect your personal data, we recommend changing the passwords of your Lotusmiles and associated email accounts, staying alert to potential phishing attempts, suspicious emails or phone calls impersonating Vietnam Airlines, and avoid sharing information, one-time passcodes (OTPs), or login credentials with unverified sources.

Vietnam Airlines sincerely regrets any concern this incident may have caused. We are committed to keeping potentially affected customers informed with relevant updates as the investigation continues.

For any questions or assistance, customers are kindly requested to contact Vietnam Airlines Data Protection Office at [email protected], or via 24/7hotlines: 1900 1100 (for calls within Vietnam), 1900 1800 (for Lotusmiles members calls within Vietnam), and +84 24 3832 0320 (for calls outside Vietnam).

Your sincerely,

Vietnam Airlines

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data breach って　不正アクセスなのか、漏洩なのか　詳細は不明だが、PWを変更することをお勧めします　との案内に従って　直ぐに　PW 変更した。

不正アクセスで漏洩した情報には　including full name, email address, phone number, date of birth, and Lotusmiles membership number. とあり　支払い手段(カード番号)は漏洩していない　と書いてある。

でも　個人情報としてのメールアドレスとフルネームも漏洩しているので　今後は変なメールが送信される可能性が増加する。

公式Webでの支払いでも　私は　できるだけPayPal経由で支払うようにしている。

https://share.google/ttoPTKdR0Wx1UQeVt

以上(10/14記)