Département : génie civil, énergétique, environnemental &
mécanique
Filière : génie
mécanique
TOTAL QUALITY MANAGEMENT
MANAGEMENT DE QUALITE
TOTALE
OULFAKIR Abdellah – AKIL Mouad
Année academique : 2024/2025
PLAN
De la
présentation
LES MOYENS DE LES AVANTAGES ET
PRINCIPES CONCLUSION
LA QUALITÉ DÉFIS DU TQM
TOTALE
LES OUTILS ET
DEFINITIONS LES COUTS DE EXEMPLES
MÉTHODES DU
LA QUALITE
TQM
TOTALE
Année academique : 2024/2025
Qualité totale ??
DEFINITIONS
Les moyens de la qualité totale
Le TQM, Total Quality Management, est l'ensemble des
moyens mis en œuvre par une entreprise pour tendre
vers la qualité totale. Parmi ces moyens, on retrouve :
la réduction du gaspillage,
l'excellente gestion des stocks
l'optimisation du temps de
travail et des conditions de
travail
l'amélioration constante des
produits ou des services
commercialisés.
La nouvelle conception de la qualité
Zéro défaut (fabrication sans faille)
Zéro stocks (la détention de stocks coûte cher)
Zéro panne (fiabilité des processus de fabrication)
Zéro papier (réduction des opérations administratives)
Zéro délai (ne pas faire attendre)
Principes de la qualité totale
Orientation 02 Leadershi
client 01 p
03 04
Implication du Approche
personnel processus
05
06
Management par approche
système
amélioration
Relation continue
mutuellement 07 Approche
bénéfique avec les
fournisseurs
08 concrète pour
la prise de
décision
ES COUTS DE LA QUALITE TOTALE
Le coût de prévention des
défaillances
Formation du personnel
Amélioration de l'information
Maintenance du matériel
Administration du service
qualité
Les avantages
Amélioration de la
01 qualité des produits et 02 Satisfaction accrue
des clients
services
03 Réduction des coûts 04 Augmentation de la
productivité
05 Avantage concurrentiel
Merci pour
votre
attention
OBJECTIFS
Avertir les populations
concernées
Informer sur les mesures de protection Informer les victimes et leurs familles
à prendre.
Empêcher l'aggravation de la crise Informer le public par les médias sur
l'évolution de la situation objective de
crédibilité de cohérence.
la préservation de la crédibilité de la société
ou l’institution qui l’utilise. Pour tirer un
meilleur parti de cette façon de communiquer Assurer la sécurité des employés et des
clients, mais aussi de protéger la réputation
de l'entreprise et de ses marques.
Un outil pour éviter la transformation
d’un accident en une crise
Etapes pour réussir une
communication de crise
1. Avant la
crise 1
2. Pendant la crise
3. Apres la crise
2
3
La reconnaissance Le projet latéral
•Reconnaître complètement la situation •Contre-attaquer et dire à qui profite
et sa responsabilité. les faits, soit le plus souvent au
•Assumer les réparations des concurrent.
dommages subis. • Minimaliser sa communication, ou
•Contingenter la crise sur un objet, un communiquer plus fortement sur un
lieu et un temps. autre registre.
Souligner le fait que le pire a été
évité et que la situation aurait pu
être largement plus grave si
Le refus l'entreprise n'avait agit de telle ou
• Garder le silence dès le début de telle manière
la crise (stratégie choisie par les
autorités russes lors de l'accident
de la centrale nucléaire de
Tchernobyl.)
Cesser de parler à partir d'un
moment précis et donc ne plus
alimenter la crise
Quelques
exemples
Crise de
Merendina
Stratégies
o L’entreprise a
Événement procédé à un rappel
global de 2,5
En 2016 Samsung millions de
lance son nouveau smartphones moins
produit le « Galaxy de 10 jours après la
note 7 » promettait première explosion
un joli succès de batterie
commercial à signalée.
Samsung mais o Garder le silence
quelques jours après o Faire des enquêtes
la sortie du
téléphone, des
images de Galaxy
Note 7 fondus et
carbonisés
débarquent sur les
réseaux sociaux du Résultat
monde entier.
o Arrêt de la crise
o Amélioration de l’image
Merci pour
votre
attention
Webographi
►
e
[Link]
portal/quels-sont-les-objectifs-de-la-
[Link]
► [Link]
►
communication-de-crise
[Link]
Bibliographi
►
gestion/communication-de-crise/
[Link]
►
e
[Link], COMMUNICATION DE CRISE : UN
OUTIL DE GESTION AU SERVICE DE L’IMAGE
DE MARQUE DE L’ENTREPRISE , 2018.
archives/2010/11/15/[Link] ► Thierry Libaert, Nicolas Baygert, Bernard
► [Link] Motulsky, Nicolas Vanderbiest & Mathias
gerer-une-communication-de-crise-en- Vicherat, Communication de crise, 2018.
10-etapes
► [Link]
de-crise-les-5-etapes-indispensables
► [Link]
la-communication-de-crise/
AWESOM
E
WORDS
RECOMMENDATIONS
DESCRIPTIO DEPARTMEN
DURATION
N T
Despite being red,
TIP 1 Mars is a cold 1 week Accounting
place
Venus has a very
TIP 2 beautiful name
1 month Administrator
Mercury is the
TIP 3 smallest planet
3 months Management
Saturn is the big
TIP 3 planet with rings
3 weeks Management
THIS IS A GRAPH
MARS
20 Despite being red,
Mars is actually a cold
% place
NEPTUN
26 E
Neptune is the
farthest planet from
% the Sun
SATURN
Follow the link in the graph to modify its data and 54 Saturn is composed
then paste the new one here. of hydrogen and
For more info, click here % helium
TIMELINE
SATURN NEPTUNE
Saturn is composed Neptune is the
201 of hydrogen and 202 farthest planet from
8 helium 0 the Sun
VENUS 201 MARS 202
Venus is the second 9 Despite being red, 1
planet from the Sun Mars is actually cold
MAP
MERCURY
It’s the closest
planet to the Sun
VENUS
Venus is the
second planet
from the Sun
SATURN
Saturn is the big
planet with rings
50
MILLION
Big numbers catch your audience’s
attention
333,000
The Sun’s mass compared to Earth’s
386,000
km
Distance between Earth and the Moon
PRACTICAL EXERCISE
Do you know what helps you make your
point crystal clear?
Lists like this one:
● They’re simple
● You can organize your ideas clearly
● You’ll never forget to buy milk!
And the most important thing: the
audience won’t miss the point of your
presentation
OUR TEAM
JENNA DOE TIMMY JIMMY
You can talk a bit You can talk a bit
about this person here about this person here
ALTERNATIVE RESOURCES
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JANUARY FEBRUARY MARCH APRIL MAY JUNE
PHASE 1
Task 1
Task 2
PHASE 2
Task 1
Task 2
JANUARY FEBRUARY MARCH APRIL
PHASE
1
Task 1
Task 2
01
What is
leadership
in the
workplace?
03
Qualities For
Effective
workplace
leadership?
02
The Importance
of
leadership
in the
04
How to Improve
Leadership
Skills
in the
Understand Your Improve
01 Strengths and 02 Communication Skills
Weaknesses
You might be a natural leader, Communication is a two-way
possessing many of the street, so you must practice
necessary qualities as part of active listening with your team.
your character.
Set Realistic Goals Be Inclusive
03 Set both long-term and short- 04 Being an effective leader
term goals to keep things doesn’t mean doing everything
focused and consistent. yourself.
CONCLUSION
Leadership in the workplace is a complex
combination of hard and soft skills with a
strong focus on communication and
interpersonal relationships.
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Vectors
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Text 1 Text 2 Text 3
“Mercury is closest “Despite being red,
planet to the Sun Mars is actually a
and the smallest” very cold place”
Add the title here 2016 2017 2018 2019 2020
“Venus is the
“Neptune is the “Saturn is a gas
second planet from
farthest-known giant and has
the Sun and is
planet from the Sun” several rings”
terribly hot”
Text 4 Text 5 Text 6
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and the smallest”
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the smallest”
“Mercury is closest
planet to the Sun
and the smallest”
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