16 A 61 47 4 5A 0D 68 33 44

16 3A4 461 347 742 25A 40D 689 9338 844 B46
3A 6 34 74 5 40 6 3 4 B B
3A 461 134 774 25AA40 D68 8933 3844 4B4 46B1 111
7 2 D 6
A4 4613 347 742 5A4 40D 689 9338 844B B46 6B11 116 3A4
61 47 742 5A 0D 68 33 44 46 B1 16 3A 61
46 34 74 5A 40 6 93 84 B4 B 11 3A 46 34
1 8 3 4 1
61 347 7742 25A 40DD68 933 844 B46 6B1 1116 63A 461 347 7742
34 74 5A 40 68 93 84 B4 B 11 3A 46 34 74 5A
34 774 25A 40 D68 93 384 4B4 6B 111 63A 46 134 774 25A 40
7 D 3 4 1 1 7 D
47 742 25A 40D 689 933 844 B46 6B1 116 63A4 461 347 742 25A 40D 689
74 5A 40 68 33 84 B4 B 11 3A 61 34 74 5A 40 68 33
74 25A 40 D68 933 84 4B4 6B 111 63A 461 34 774 25A 40 D68 933 84
2 D 4 1 6 7 2 D 4

75418
42 5A4 40D 689 9338 844 B46 6B1 116 3A4 4613 347 742 5A4 40D 689 9338 844 B46
5A 0D 68 33 44 B4 B1 11 3A 61 47 74 5A 0D 68 33 44 B4 B1
25 40 6 93 84 B 6B 1 63 46 34 7 25 40 6 93 84 B 6B 1

a) RTGS
A4 D 89 38 4B 46 11 16 A4 13 77 42 A4 D 89 38 4B 46 11 16

distributors.

management
0D 689 33 44 46 B1 16 3A 61 47 42 5A 0D 689 33 44 46 B1 16 3A
68 33 844 B4 B1 116 3A 461 347 742 5A 40D 68 33 844 B4 B1 116 3A 461
93 84 B4 6B 11 3A 46 34 74 5A 40 6 93 84 B 6B 11 3A 46 34
38 4B 6B 11 63 4 13 77 25 4 D6 89 38 4B 46 11 63 4 13 77
44 46 1 16 A 61 47 42 A 0D 89 33 44 46 B1 16 A 61 47 42
B4 B 11 3A 46 34 74 5A 40 68 33 84 B4 B 11 3A 46 34 74 5A

a) B2B b) C2C
6B 111 63A 46 134 774 25 40 D6 93 84 4B 6B 111 63 46 134 774 25 40
11 63 4 13 77 25 A4 D6 893 38 4B 46B 11 63 A4 13 77 25 A4 D6
16 A4 61 47 42 A 0D 89 38 44 46 1 16 A4 61 47 42 A 0D 89
3A 61 34 74 5A 40 68 33 44 B4 B1 11 3A 61 34 74 5A 40 68 33

on the user’s credit limit.

46 34 774 25A 40 D6 93 84 B4 6B 11 63A 46 34 774 25A 40 D6 93 84
13 77 25 4 D6 89 38 4B 6B 11 63 4 13 77 25 4 D6 89 38 4B
47 42 A 0D 89 33 44 46 1 16 A4 61 47 42 A 0D 89 33 44 46
74 5A 40 68 33 84 B4 B 11 3A 61 34 74 5A 40 68 33 84 B4 B

6. Podcasts lacks interactivity.

25 40 D6 93 84 4B 6B 11 63 46 34 77 25 40 D6 93 84 4B 6B 11
A4 D 89 38 4B 46 11 16 A4 13 77 42 A4 D 89 38 4B 46 11 16

c) A2B

interacting with the human teller.

0D 689 33 44 46 B1 16 3A 61 47 42 5A 0D 689 33 44 46 B1 16 3A
68 33 844 B4 B1 116 3A 461 347 742 5A 40D 68 33 844 B4 B1 116 3A 461

b) IMPS c ) ATM.
a) Failure b) Success c) Training.
93 84 B4 6B 11 3A 46 34 74 5A 40 6 93 84 B 6B 11 3A 46 34
38 4B 6B 11 63 4 13 77 25 4 D6 89 38 4B 46 11 63 4 13 77
44 46 1 16 A 61 47 42 A 0D 89 33 44 46 B1 16 A 61 47 42

a) customers b) students c) children.

interactive contact with ____________.
B4 B 11 3A 46 34 74 5A 40 68 33 84 B4 B 11 3A 46 34 74 5A
2. There is no grace period for debit card.

6B 111 63A 46 134 774 25 40 D6 93 84 4B 6B 111 63 46 134 774 25 40

NB: (1) All Questions are Compulsory.

11 63 4 13 77 25 A4 D6 893 38 4B 46B 11 63 A4 13 77 25 A4 D6

a) E -payment b) Cyber crimes c) Fraud.

16 A4 61 47 42 A 0D 89 38 44 46 1 16 A4 61 47 42 A 0D 89
3A 61 34 74 5A 40 68 33 44 B4 B1 11 3A 61 34 74 5A 40 68 33
46 34 774 25A 40 D6 93 84 B4 6B 11 63A 46 34 774 25A 40 D6 93 84

a) E Commerce b) Motivating c) cooperation.

1. Digital cash is suitable for small transactions.

13 77 25 4 D6 89 38 4B 6B 11 63 4 13 77 25 4 D6 89 38 4B
47 42 A 0D 89 33 44 46 1 16 A4 61 47 42 A 0D 89 33 44 46

5) E-commerce in education has led to ________.

and that the company success depends effectively.

74 5A 40 68 33 84 B4 B 11 3A 61 34 74 5A 40 68 33 84 B4 B
(2 ½ Hours)

(2) Figures to the right indicates full marks

25 40 D6 93 84 4B 6B 11 63 46 34 77 25 40 D6 93 84 4B 6B 11
A4 D 89 38 4B 46 11 16 A4 13 77 42 A4 D 89 38 4B 46 11 16
4. Search Engine Marketing is a short term approach.

0D 689 33 44 46 B1 16 3A 61 47 42 5A 0D 689 33 44 46 B1 16 3A

Page 1 of 2
68 33 844 B4 B1 116 3A 461 347 742 5A 40D 68 33 844 B4 B1 116 3A 461

a) Brick and mortar b) brick and click c) Pure online.

93 84 B4 6B 11 3A 46 34 74 5A 40 6 93 84 B 6B 11 3A 46 34
3. [Link] was launched after the birth of [Link]

38 4B 6B 11 63 4 13 77 25 4 D6 89 38 4B 46 11 63 4 13 77
44 46 1 16 A 61 47 42 A 0D 89 33 44 46 B1 16 A 61 47 42
B4 B 11 3A 46 34 74 5A 40 68 33 84 B4 B 11 3A 46 34 74 5A

a) Personalized banking b) modification c) Globalization.

5. E-commerce includes business to business transaction only

6B 111 63A 46 134 774 25 40 D6 93 84 4B 6B 111 63 46 134 774 25 40

7) ________ also is known as click and mortar business model.

11 63 4 13 77 25 A4 D6 893 38 4B 46B 11 63 A4 13 77 25 A4 D6
16 A4 61 47 42 A 0D 89 38 44 46 1 16 A4 61 47 42 A 0D 89

163A4613477425A40D68933844B46B11
3A 61 34 74 5A 40 68 33 44 B4 B1 11 3A 61 34 74 5A 40 68 33
Q1) B) Select the most appropriate alternative answer. (Any 7)

46 34 774 25A 40 D6 93 84 B4 6B 11 63A 46 34 774 25A 40 D6 93 84

10. E communication is the communication using electronic media.

13 77 25 4 D6 89 38 4B 6B 11 63 4 13 77 25 4 D6 89 38 4B
47 42 A 0D 89 33 44 46 1 16 A4 61 47 42 A 0D 89 33 44 46
74 5A 40 68 33 84 B4 B 11 3A 61 34 74 5A 40 68 33 84 B4 B
25 40 D6 93 84 4B 6B 11 63 46 34 77 25 40 D6 93 84 4B 6B 11
8. Campaign Marketing requires very less money for effective execution.

A4 D 89 38 4B 46 11 16 A4 13 77 42 A4 D 89 38 4B 46 11 16
0D 689 33 44 46 B1 16 3A 61 47 42 5A 0D 689 33 44 46 B1 16 3A
1. ___________ is trading in products or services using computer networks
7. Trojan horse is the unauthorized use of services and harassment by email.

68 33 844 B4 B1 116 3A 461 347 742 5A 40D 68 33 844 B4 B1 116 3A 461

93 84 B4 6B 11 3A 46 34 74 5A 40 6 93 84 B 6B 11 3A 46 34
38 4B 6B 11 63 4 13 77 25 4 D6 89 38 4B 46 11 63 4 13 77
Marks : 75

44 46 1 16 A 61 47 42 A 0D 89 33 44 46 B1 16 A 61 47 42
B4 B 11 3A 46 34 74 5A 40 68 33 84 B4 B 11 3A 46 34 74 5A
Q1) A) State whether the following statements are TRUE or FALSE (any 8 ).

6B 111 63A 46 134 774 25 40 D6 93 84 4B 6B 111 63 46 134 774 25 40

a) personal management b) customer relationship management c) Web design.

a) Supply Chain Management b) customer relationship management c) personal
11 63 4 13 77 25 A4 D6 893 38 4B 46B 11 63 A4 13 77 25 A4 D6
16 A4 61 47 42 A 0D 89 38 44 46 1 16 A4 61 47 42 A 0D 8
3) In India the __________ of e-commerce is due to cash on delivery payment option.

the ultimate provision of product and service packages required by the end customers.
3A 61 34 74 5A 40 68 33 44 B4 B1 11 3A 61 34 74 5A 40 68
46 34 774 25A 40 D6 93 84 B4 6B 11 63A 46 34 774 25A 40 D6 9
Paper / Subject Code: 46007 / Marketing: E-Commerce & Digital Marketing

(07)

13 77 25 4 D6 89 38 4B 6B 11 63 4 13 77 25 4 D6 89
47 42 A 0D 89 33 44 46 1 16 A4 61 47 42 A 0D 89 33
4) E-commerce enhances the promotion of products and services to direct information and
(08)

74 5A 40 68 33 84 B4 B 11 3A 61 34 74 5A 40 68 33
2 The _____ market enable the suppliers to directly interact with buyers that by eliminating

9)________________ is an approach that recognizes that customers are the core of business
6) _________ refers to the management of a network of interconnected business involved in
25 40 D6 93 84 4B 6B 11 63 46 34 77 25 40 D6 93 8

10)___________ is a financial Exchange that takes place on line between buyers and sellers.
8) _________ allows card holding customers to perform routine banking transactions without
A4 D 89 38 4B 46 11 16 A4 13 77 42 A4 D 89 38
9. A credit card is a credit system in retail transactions which has a pre set spending limit based

0D 689 33 44 46 B1 16 3A 61 47 42 5A 0D 689 33 44
68 33 844 B4 B1 116 3A 461 347 742 5A 40D 68 33 844
93 84 B4 6B 11 3A 46 34 74 5A 40 6 93 84 B
38 4B 6B 11 63 4 13 77 25 4 D6 89 38 4B
44 46 1 16 A 61 47 42 A 0D 89 33 44 4
B4 B 11 3A 46 34 74 5A 40 68 33 84 B4
6B 111 63A 46 134 774 25 40 D6 93 84 4B 6
11 63 4 13 77 25 A4 D6 893 38 4B 46B
16 A4 61 47 42 A 0D 89 38 44 46
3A 61 34 74 5A 40 68 33 44 B4 B1
46 34 774 25A 40 D6 93 84 B4 6B 1
13 77 25 4 D6 89 38 4B 6B 11
3
 16 A 61 47 4 5A 0D 68 33 44
16 3A4 461 347 742 25A 40D 689 9338 844 B46
3A 6 34 74 5 40 6 3 4 B B
3A 461 134 774 25AA40 D68 8933 3844 4B4 46B1 111
7 2 D 6
A4 4613 347 742 5A4 40D 689 9338 844B B46 6B11 116 3A4
61 47 742 5A 0D 68 33 44 46 B1 16 3A 61
46 34 74 5A 40 6 93 84 B4 B 11 3A 46 34
1 8 3 4 1
61 347 7742 25A 40DD68 933 844 B46 6B1 1116 63A 461 347 7742
34 74 5A 40 68 93 84 B4 B 11 3A 46 34 74 5A
34 774 25A 40 D68 93 384 4B4 6B 111 63A 46 134 774 25A 40
7 D 3 4 1 1 7 D
47 742 25A 40D 689 933 844 B46 6B1 116 63A4 461 347 742 25A 40D 689
74 5A 40 68 33 84 B4 B 11 3A 61 34 74 5A 40 68 33
74 25A 40 D68 933 84 4B4 6B 111 63A 461 34 774 25A 40 D68 933 84
2 D 4 1 6 7 2 D 4

75418
42 5A4 40D 689 9338 844 B46 6B1 116 3A4 4613 347 742 5A4 40D 689 9338 844 B46
5A 0D 68 33 44 B4 B1 11 3A 61 47 74 5A 0D 68 33 44 B4 B1
25 40 6 93 84 B 6B 1 63 46 34 7 25 40 6 93 84 B 6B 1
A4 D 89 38 4B 46 11 16 A4 13 77 42 A4 D 89 38 4B 46 11 16
0D 689 33 44 46 B1 16 3A 61 47 42 5A 0D 689 33 44 46 B1 16 3A
68 33 844 B4 B1 116 3A 461 347 742 5A 40D 68 33 844 B4 B1 116 3A 461
93 84 B4 6B 11 3A 46 34 74 5A 40 6 93 84 B 6B 11 3A 46 34
38 4B 6B 11 63 4 13 77 25 4 D6 89 38 4B 46 11 63 4 13 77
44 46 1 16 A 61 47 42 A 0D 89 33 44 46 B1 16 A 61 47 42
B4 B 11 3A 46 34 74 5A 40 68 33 84 B4 B 11 3A 46 34 74 5A

2 Smart Card
6B 111 63A 46 134 774 25 40 D6 93 84 4B 6B 111 63 46 134 774 25 40
11 63 4 13 77 25 A4 D6 893 38 4B 46B 11 63 A4 13 77 25 A4 D6
16 A4 61 47 42 A 0D 89 38 44 46 1 16 A4 61 47 42 A 0D 89
3A 61 34 74 5A 40 68 33 44 B4 B1 11 3A 61 34 74 5A 40 68 33
46 34 774 25A 40 D6 93 84 B4 6B 11 63A 46 34 774 25A 40 D6 93 84
13 77 25 4 D6 89 38 4B 6B 11 63 4 13 77 25 4 D6 89 38 4B

5 E Mail Marketing.
47 42 A 0D 89 33 44 46 1 16 A4 61 47 42 A 0D 89 33 44 46
74 5A 40 68 33 84 B4 B 11 3A 61 34 74 5A 40 68 33 84 B4 B
25 40 D6 93 84 4B 6B 11 63 46 34 77 25 40 D6 93 84 4B 6B 11
A4 D 89 38 4B 46 11 16 A4 13 77 42 A4 D 89 38 4B 46 11 16

Q5 Write Short Notes (Any 3).

0D 689 33 44 46 B1 16 3A 61 47 42 5A 0D 689 33 44 46 B1 16 3A

3 Myths of E Commerce .
68 33 844 B4 B1 116 3A 461 347 742 5A 40D 68 33 844 B4 B1 116 3A 461
93 84 B4 6B 11 3A 46 34 74 5A 40 6 93 84 B 6B 11 3A 46 34
38 4B 6B 11 63 4 13 77 25 4 D6 89 38 4B 46 11 63 4 13 77
44 46 1 16 A 61 47 42 A 0D 89 33 44 46 B1 16 A 61 47 42

4 Benefits of B2B E Commerce.

B4 B 11 3A 46 34 74 5A 40 68 33 84 B4 B 11 3A 46 34 74 5A

OR
OR
6B 111 63A 46 134 774 25 40 D6 93 84 4B 6B 111 63 46 134 774 25 40
OR
OR

1 Limitations of content marketing.

11 63 4 13 77 25 A4 D6 893 38 4B 46B 11 63 A4 13 77 25 A4 D6

c) Write a detailed note on IT Act 2000.

16 A4 61 47 42 A 0D 89 38 44 46 1 16 A4 61 47 42 A 0D 89
3A 61 34 74 5A 40 68 33 44 B4 B1 11 3A 61 34 74 5A 40 68 33

d) Discuss the need for e-commerce laws.

46 34 774 25A 40 D6 93 84 B4 6B 11 63A 46 34 774 25A 40 D6 93 84
13 77 25 4 D6 89 38 4B 6B 11 63 4 13 77 25 4 D6 89 38 4B
Q3 a) Discuss the steps in launching e-business.

47 42 A 0D 89 33 44 46 1 16 A4 61 47 42 A 0D 89 33 44 46
74 5A 40 68 33 84 B4 B 11 3A 61 34 74 5A 40 68 33 84 B4 B
25 40 D6 93 84 4B 6B 11 63 46 34 77 25 40 D6 93 84 4B 6B 11
A4 D 89 38 4B 46 11 16 A4 13 77 42 A4 D 89 38 4B 46 11 16
0D 689 33 44 46 B1 16 3A 61 47 42 5A 0D 689 33 44 46 B1 16 3A

Page 2 of 2
68 33 844 B4 B1 116 3A 461 347 742 5A 40D 68 33 844 B4 B1 116 3A 461
93 84 B4 6B 11 3A 46 34 74 5A 40 6 93 84 B 6B 11 3A 46 34
38 4B 6B 11 63 4 13 77 25 4 D6 89 38 4B 46 11 63 4 13 77
b) Explain how social cultural factors affect e business.

44 46 1 16 A 61 47 42 A 0D 89 33 44 46 B1 16 A 61 47 42
B4 B 11 3A 46 34 74 5A 40 68 33 84 B4 B 11 3A 46 34 74 5A
c) Discuss the trends in e-commerce in government sector.

6B 111 63A 46 134 774 25 40 D6 93 84 4B 6B 111 63 46 134 774 25 40

-----------------------------
Q2 a) What do you mean by E-commerce? Explain its features.

11 63 4 13 77 25 A4 D6 893 38 4B 46B 11 63 A4 13 77 25 A4 D6
16 A4 61 47 42 A 0D 89 38 44 46 1 16 A4 61 47 42 A 0D 89

163A4613477425A40D68933844B46B11
3A 61 34 74 5A 40 68 33 44 B4 B1 11 3A 61 34 74 5A 40 68 33
d) Distinguish between traditional commerce and e-commerce.

46 34 774 25A 40 D6 93 84 B4 6B 11 63A 46 34 774 25A 40 D6 93 84

13 77 25 4 D6 89 38 4B 6B 11 63 4 13 77 25 4 D6 89 38 4B Q5 a) What do you mean by digital marketing? Discuss its evolution.
47 42 A 0D 89 33 44 46 1 16 A4 61 47 42 A 0D 89 33 44 46
Q4 a) Explain the issues relating to privacy and security in E business.

74 5A 40 68 33 84 B4 B 11 3A 61 34 74 5A 40 68 33 84 B4 B
b) What do you mean by payment gateway? Explain its advantages.

25 40 D6 93 84 4B 6B 11 63 46 34 77 25 40 D6 93 84 4B 6B 11
A4 D 89 38 4B 46 11 16 A4 13 77 42 A4 D 89 38 4B 46 11 16
b) Explain the concept of online advertisement along with its benefits.
0D 689 33 44 46 B1 16 3A 61 47 42 5A 0D 689 33 44 46 B1 16 3A
c) Explain the significance of a e business in today’s competitive world

68 33 844 B4 B1 116 3A 461 347 742 5A 40D 68 33 844 B4 B1 116 3A 461

93 84 B4 6B 11 3A 46 34 74 5A 40 6 93 84 B 6B 11 3A 46 34
b) Explain the advantages and limitations of enterprise resource planning.

38 4B 6B 11 63 4 13 77 25 4 D6 89 38 4B 46 11 63 4 13 77
d) Justify the superiority of bricks and click model over pure online model

44 46 1 16 A 61 47 42 A 0D 89 33 44 46 B1 16 A 61 47 42
B4 B 11 3A 46 34 74 5A 40 68 33 84 B4 B 11 3A 46 34 74 5A
6B 111 63A 46 134 774 25 40 D6 93 84 4B 6B 111 63 46 134 774 25 40
11 63 4 13 77 25 A4 D6 893 38 4B 46B 11 63 A4 13 77 25 A4 D6
16 A4 61 47 42 A 0D 89 38 44 46 1 16 A4 61 47 42 A 0D 8
3A 61 34 74 5A 40 68 33 44 B4 B1 11 3A 61 34 74 5A 40 68
(15)
(08)
(08)

(07)
(08)
(07)
(08)
(07)
(07)
(07)
(08)
(07)
(08)
(07)
(08)

46 34 774 25A 40 D6 93 84 B4 6B 11 63A 46 34 774 25A 40 D6 9

Paper / Subject Code: 46007 / Marketing: E-Commerce & Digital Marketing

13 77 25 4 D6 89 38 4B 6B 11 63 4 13 77 25 4 D6 89
47 42 A 0D 89 33 44 46 1 16 A4 61 47 42 A 0D 89 33
74 5A 40 68 33 84 B4 B 11 3A 61 34 74 5A 40 68 33
25 40 D6 93 84 4B 6B 11 63 46 34 77 25 40 D6 93 8
A4 D 89 38 4B 46 11 16 A4 13 77 42 A4 D 89 38
0D 689 33 44 46 B1 16 3A 61 47 42 5A 0D 689 33 44
68 33 844 B4 B1 116 3A 461 347 742 5A 40D 68 33 844
93 84 B4 6B 11 3A 46 34 74 5A 40 6 93 84 B
38 4B 6B 11 63 4 13 77 25 4 D6 89 38 4B
44 46 1 16 A 61 47 42 A 0D 89 33 44 4
B4 B 11 3A 46 34 74 5A 40 68 33 84 B4
6B 111 63A 46 134 774 25 40 D6 93 84 4B 6
11 63 4 13 77 25 A4 D6 893 38 4B 46B
16 A4 61 47 42 A 0D 89 38 44 46
3A 61 34 74 5A 40 68 33 44 B4 B1
46 34 774 25A 40 D6 93 84 B4 6B 1
13 77 25 4 D6 89 38 4B 6B 11
3
 6F 4C F1 A 88 0D 1D 0 6 A
1 C 1
FC C4C F1C CA5 5889 90D 1D9 901 36C A1 131
4 F A 8 0 1 0 3 1 2
C4 CF 1CA 58 890 D1 D90 136 6CAA11 312 1B1
CF 1C 58 89 D1 D9 13 CA 11 312 1B 6F
4C 1C A5 8 0D D 01 6C 1 31 1B 16 C4
F A 8 90 1D 90 36 A 13 21 1 FC C
F1 1CA 588 890DD1D 901 136 CA 113 121 B16 6FC 4CF F1C
C 5 C 1 1 B 4
1C A5 889 90D1 1D9 9013 36C A11 131 21B 16F FC4 CF1 1CAA58
A 88 0 D D 0 1 6 C A 1 3 21 16 C CF C 5 89
CA 58 90 1D 90 36 A 13 12 B1 FC 4C 1C A5 88 0D
8 D 1 1 6 F 9

9
8
7
6
5
4
3
2
1
A5 5889 90D 1D 901 36C CA1 1131 121B B16 FC4 4CF 1CAA58 8890 0D1 1D90

10

Q.3.
88 0D 1D 901 36C A1 131 21 16 FC CF 1C 58 89 D1 D9 13

Q.2
58 90 1 90 36 A 13 2 B1 FC 4C 1 A5 8 0D D 01 6C
8 D 1 C 9

75486
88 90DD1D 901 136C CA1 1131 121 B16 6FC 4CF F1C A58 889 0D1 1D9 9013 36C A11
90 1D 90 36 A 13 21 B1 FC 4C 1C A5 89 0D D 01 6C A1 31

KRA
90 D1D 90 136 CA 113 121 B1 6FC 4C F1C A5 889 0D 1D 901 36C A1 131 21B
D1 9 13 CA 11 12 B 6F 4 F1 A 88 0D 1D 90 36 A 13 21 1
D9 013 6C 11 31 1B 16F C4 CF CA 58 90 1D 90 136 CA 113 12 B1 6FC
01 6C A1 31 21B 16 C4 CF 1CA 58 890 D1 90 13 CA 11 12 1B1 6F 4C
Time: 2 ½ Hrs

36 A 13 21 1 FC C 1C 5 89 D D9 13 6C 1 31 1B 6F C4 F
CA 11 12 B1 6F 4C F1 A 88 0D 1D 01 6C A1 13 21 16 C CF 1C

Sales report
11 312 1B1 6F C4C F1 CA 588 90D 1D 901 36 A1 13 121 B16 FC 4CF 1C A5

Intermediaries
31 1B 6F C4 F CA 58 90 1 90 36 CA 13 12 B1 FC 4C 1 A5 88
21 16 C CF 1C 5 89 D1 D9 13 C 11 12 1B 6F 4 F1 CA 88 90
B1 FC 4C 1 A5 88 0D D 01 6C A1 31 1B 16 C CF C 58 90 D1

Misrepresentation
Conflict resolution
6F 4C F1 CA 88 90D 1D 90 36 A 13 21 16 FC 4C 1C A5 89 D D9
C4 F CA 58 90 1 90 136 CA 11 12 B1 FC 4C F1 A 88 0D 1D 01

Intensive distribution

Client centred selling

CF 1C 58 89 D1 D9 13 CA 11 312 1B 6F 4C F1 CA 588 90D 1D 90 36

OR
OR
Threat of new entrants
1C A5 89 0D1 D9 013 6C 11 31 1B 16F C4 F1 CA 58 90 1D 90 136 CA

In adequate presentation
A5 889 0D D 01 6C A1 31 21B 16 C4 CF CA 58 890 D1 90 13 CA 11
88 0D 1D 901 36C A1 131 21 16 FC CF 1C 58 89 D1 D9 13 6C 11 312

Efficiency to Effectiveness
90 1D 90 36 A 13 21 B1 FC 4C 1C A5 89 0D D 01 6C A1 31 1B
D1 9 13 CA 11 12 B 6F 4 F1 A 88 0D 1D 90 36 A 13 21 1

c) Elaborate the process of selling.

J
F
Q.1 b) Match the column (Any 07)

E
D9 013 6C 11 31 1B 16F C4 CF CA 58 90 1D 90 136 CA 113 12 B1 6FC

C
B

H
G
D
A
01 6C A1 31 21B 16 C4 CF 1CA 58 890 D1 90 13 CA 11 12 1B1 6F 4C
36 A 13 21 1 FC C 1C 5 89 D D9 13 6C 1 31 1B 6F C4 F
CA 11 12 B1 6F 4C F1 A 88 0D 1D 01 6C A1 13 21 16 C CF 1C
NB (1) All questions are compulsory.

11 312 1B1 6F C4C F1 CA 588 90D 1D 901 36 A1 13 121 B16 FC 4CF 1C A5

a) Explain the qualities of sales manager

31 1B 6F C4 F CA 58 90 1 90 36 CA 13 12 B1 FC 4C 1 A5 88
21 16 C CF 1C 5 89 D1 D9 13 C 11 12 1B 6F 4 F1 CA 88 90

Maggie
B1 FC 4C 1 A5 88 0D D 01 6C A1 31 1B 16 C CF C 58 90 D1

a) What are the methods of sales forecasting?

6F 4C F1 CA 88 90D 1D 90 36 A 13 21 16 FC 4C 1C A5 89 D D9

10) CRM provides competitive advantage.

d) Discuss different types of selling strategies.

C4 F CA 58 90 1 90 136 CA 11 12 B1 FC 4C F1 A 88 0D 1D 01 8) Better selling is the key to better business
CF 1C 58 89 D1 D9 13 CA 11 312 1B 6F 4C F1 CA 588 90D 1D 90 36

Competitors
(2) Figures to the right indicate full marks.

Recent trend
1C A5 89 0D1 D9 013 6C 11 31 1B 16F C4 F1 CA 58 90 1D 90 136 CA

b) Explain any 3 structures of sales organisation.

A5 889 0D D 01 6C A1 31 21B 16 C4 CF CA 58 890 D1 90 13 CA 11

Break the bulk

4) Channel of distribution starts with consumer.

88 0D 1D 901 36C A1 131 21 16 FC CF 1C 58 89 D1 D9 13 6C 11 312

Problem Solving
Kenneth Thomas
90 1D 90 36 A 13 21 B1 FC 4C 1C A5 89 0D D 01 6C A1 31 1B

Page 1 of 2
6) Jury of executive opinion has scientific validity.

Unethical practice
D1 9 13 CA 11 12 B 6F 4 F1 A 88 0D 1D 90 36 A 13 21 1

c) Explain the importance of distribution management.

D9 013 6C 11 31 1B 16F C4 CF CA 58 90 1D 90 136 CA 113 12 B1 6FC
01 6C A1 31 21B 16 C4 CF 1CA 58 890 D1 90 13 CA 11 12 1B1 6F 4C

Hurdle to salesperson

d) Discuss the various development in sales management.

b) What are the different types of sales closing techniques?

36 A 13 21 1 FC C 1C 5 89 D D9 13 6C 1 31 1B 6F C4 F
CA 11 12 B1 6F 4C F1 A 88 0D 1D 01 6C A1 13 21 16 C CF 1C
2) Channel policy must be updated with market dynamics.

11 312 1B1 6F C4C F1 CA 588 90D 1D 901 36 A1 13 121 B16 FC 4CF 1C A5

31 1B 6F C4 F CA 58 90 1 90 36 CA 13 12 B1 FC 4C 1 A5 88

Key performance indicator

21 16 C CF 1C 5 89 D1 D9 13 C 11 12 1B 6F 4 F1 CA 88 90

21B16FC4CF1CA58890D1D90136CA1131
B1 FC 4C 1 A5 88 0D D 01 6C A1 31 1B 16 C CF C 58 90 D1
5) Profitability levels in an organisation are market dependent.

9) Distribution in virtual world facilitates face to face meeting.

1) Distribution management is next to production management.

6F 4C F1 CA 88 90D 1D 90 36 A 13 21 16 FC 4C 1C A5 89 D D9
7) Intra-personal conflict is often called individual level conflict

C4 F CA 58 90 1 90 136 CA 11 12 B1 FC 4C F1 A 88 0D 1D 01
CF 1C 58 89 D1 D9 13 CA 11 312 1B 6F 4C F1 CA 588 90D 1D 90 36
1C A5 89 0D1 D9 013 6C 11 31 1B 16F C4 F1 CA 58 90 1D 90 136 CA
Q.1 a) State whether the following statements are true or false. (Any 08)

A5 889 0D D 01 6C A1 31 21B 16 C4 CF CA 58 890 D1 90 13 CA 11

88 0D 1D 901 36C A1 131 21 16 FC CF 1C 58 89 D1 D9 13 6C 11 312
90 1D 90 36 A 13 21 B1 FC 4C 1C A5 89 0D D 01 6C A1 31 1B
3) Articles of mass consumption are sold through exclusive distribution.

D1 9 13 CA 11 12 B 6F 4 F1 A 88 0D 1D 90 36 A 13 21 1
D9 013 6C 11 31 1B 16F C4 CF CA 58 90 1D 90 136 CA 113 12 B1 6FC
01 6C A1 31 21B 16 C4 CF 1CA 58 890 D1 90 13 CA 11 12 1B1 6F 4C
36 A 13 21 1 FC C 1C 5 89 D D9 13 6C 1 31 1B 6F C4 F
CA 11 12 B1 6F 4C F1 A 88 0D 1D 01 6C A1 13 21 16 C CF 1C
11 312 1B1 6F C4C F1 CA 588 90D 1D 901 36 A1 13 121 B16 FC 4CF 1C A5
31 1B 6F C4 F CA 58 90 1 90 36 CA 13 12 B1 FC 4C 1 A5 88
21 16 C CF 1C 5 89 D1 D9 13 C 11 12 1B 6F 4 F1 CA 88
B1 FC 4C 1 A5 88 0D D 01 6C A1 31 1B 16 C CF C 58 9
Paper / Subject Code: 46010 / Marketing: Sales & Distribution Management

6F 4C F1 CA 88 90D 1D 90 36 A 13 21 16 FC 4C 1C A5 89
C4 F CA 58 90 1 90 136 CA 11 12 B1 FC 4C F1 A 88 0
CF 1C 58 89 D1 D9 13 CA 11 312 1B 6F 4C F1 CA 588 90D
1C A5 89 0D1 D9 013 6C 11 31 1B 16F C4 F1 CA 58 90 1

(7)
(8)
(7)
(8)
(7)
(8)
(7)
(8)
(7)
(8)
Marks: 75

Indirect method of supervision and control on sales force

A5 889 0D D 01 6C A1 31 21B 16 C4 CF CA 58 890 D1
88 0D 1D 901 36C A1 131 21 16 FC CF 1C 58 89 D1 D
90 1D 90 36 A 13 21 B1 FC 4C 1C A5 89 0D D
D1 9 13 CA 11 12 B 6F 4 F1 A 88 0D 1D 9
D9 013 6C 11 31 1B 16F C4 CF CA 58 90 1D 90
01 6C A1 31 21B 16 C4 CF 1CA 58 890 D1 90
36 A 13 21 1 FC C 1C 5 89 D D9 13
CA 11 12 B1 6F 4C F1 A 88 0D 1D 01
11 312 1B1 6F C4C F1 CA 588 90D 1D 901 36
31 1B 6F C4 F CA 58 90 1 90 36
21 16 C CF 1C 5 89 D1 D9 13 C
B1 FC 4C 1 A5 88 0D D 01 6C
6 F C 8 90 1 9 3 A
 6F 4C F1 A 88 0D 1D 0 6 A
1 C 1
FC C4C F1C CA5 5889 90D 1D9 901 36C A1 131
4 F A 8 0 1 0 3 1 2
C4 CF 1CA 58 890 D1 D90 136 6CAA11 312 1B1
CF 1C 58 89 D1 D9 13 CA 11 312 1B 6F
4C 1C A5 8 0D D 01 6C 1 31 1B 16 C4
F A 8 90 1D 90 36 A 13 21 1 FC C
F1 1CA 588 890DD1D 901 136 CA 113 121 B16 6FC 4CF F1C
C 5 C 1 1 B 4
1C A5 889 90D1 1D9 9013 36C A11 131 21B 16F FC4 CF1 1CAA58
A 88 0 D D 0 1 6 C A 1 3 21 16 C CF C 5 89
CA 58 90 1D 90 36 A 13 12 B1 FC 4C 1C A5 88 0D
8 D 1 1 6 F 9
A5 5889 90D 1D 901 36C CA1 1131 121B B16 FC4 4CF 1CAA58 8890 0D1 1D90

Q.5
Q.4
88 0D 1D 901 36C A1 131 21 16 FC CF 1C 58 89 D1 D9 13
58 90 1 90 36 A 13 2 B1 FC 4C 1 A5 8 0D D 01 6C
8 D 1 C 9

75486
88 90DD1D 901 136C CA1 1131 121 B16 6FC 4CF F1C A58 889 0D1 1D9 9013 36C A11
90 1D 90 36 A 13 21 B1 FC 4C 1C A5 89 0D D 01 6C A1 31
90 D1D 90 136 CA 113 121 B1 6FC 4C F1C A5 889 0D 1D 901 36C A1 131 21B

5. KRA
D1 9 13 CA 11 12 B 6F 4 F1 A 88 0D 1D 90 36 A 13 21 1
D9 013 6C 11 31 1B 16F C4 CF CA 58 90 1D 90 136 CA 113 12 B1 6FC
01 6C A1 31 21B 16 C4 CF 1CA 58 890 D1 90 13 CA 11 12 1B1 6F 4C
36 A 13 21 1 FC C 1C 5 89 D D9 13 6C 1 31 1B 6F C4 F
CA 11 12 B1 6F 4C F1 A 88 0D 1D 01 6C A1 13 21 16 C CF 1C

3. Sales Quota
2. Selling skills
11 312 1B1 6F C4C F1 CA 588 90D 1D 901 36 A1 13 121 B16 FC 4CF 1C A5
31 1B 6F C4 F CA 58 90 1 90 36 CA 13 12 B1 FC 4C 1 A5 88

1. Ethics in sales.
21 16 C CF 1C 5 89 D1 D9 13 C 11 12 1B 6F 4 F1 CA 88 90

OR
B1 FC 4C 1 A5 88 0D D 01 6C A1 31 1B 16 C CF C 58 90 D1
OR

6F 4C F1 CA 88 90D 1D 90 36 A 13 21 16 FC 4C 1C A5 89 D D9

Q.5 Short notes (any 03)

C4 F CA 58 90 1 90 136 CA 11 12 B1 FC 4C F1 A 88 0D 1D 01
CF 1C 58 89 D1 D9 13 CA 11 312 1B 6F 4C F1 CA 588 90D 1D 90 36
1C A5 89 0D1 D9 013 6C 11 31 1B 16F C4 F1 CA 58 90 1D 90 136 CA
ways to resolve conflicts.

A5 889 0D D 01 6C A1 31 21B 16 C4 CF CA 58 890 D1 90 13 CA 11

4. Sales management audit.

88 0D 1D 901 36C A1 131 21 16 FC CF 1C 58 89 D1 D9 13 6C 11 312
90 1D 90 36 A 13 21 B1 FC 4C 1C A5 89 0D D 01 6C A1 31 1B
D1 9 13 CA 11 12 B 6F 4 F1 A 88 0D 1D 90 36 A 13 21 1
D9 013 6C 11 31 1B 16F C4 CF CA 58 90 1D 90 136 CA 113 12 B1 6FC
01 6C A1 31 21B 16 C4 CF 1CA 58 890 D1 90 13 CA 11 12 1B1 6F 4C
36 A 13 21 1 FC C 1C 5 89 D D9 13 6C 1 31 1B 6F C4 F
CA 11 12 B1 6F 4C F1 A 88 0D 1D 01 6C A1 13 21 16 C CF 1C
11 312 1B1 6F C4C F1 CA 588 90D 1D 901 36 A1 13 121 B16 FC 4CF 1C A5
31 1B 6F C4 F CA 58 90 1 90 36 CA 13 12 B1 FC 4C 1 A5 88
a) Explain the methods of sales evaluation.

21 16 C CF 1C 5 89 D1 D9 13 C 11 12 1B 6F 4 F1 CA 88 90
B1 FC 4C 1 A5 88 0D D 01 6C A1 31 1B 16 C CF C 58 90 D1
6F 4C F1 CA 88 90D 1D 90 36 A 13 21 16 FC 4C 1C A5 89 D D9
C4 F CA 58 90 1 90 136 CA 11 12 B1 FC 4C F1 A 88 0D 1D 01
CF 1C 58 89 D1 D9 13 CA 11 312 1B 6F 4C F1 CA 588 90D 1D 90 36
1C A5 89 0D1 D9 013 6C 11 31 1B 16F C4 F1 CA 58 90 1D 90 136 CA
A5 889 0D D 01 6C A1 31 21B 16 C4 CF CA 58 890 D1 90 13 CA 11
88 0D 1D 901 36C A1 131 21 16 FC CF 1C 58 89 D1 D9 13 6C 11 312
90 1D 90 36 A 13 21 B1 FC 4C 1C A5 89 0D D 01 6C A1 31 1B

Page 2 of 2
D1 9 13 CA 11 12 B 6F 4 F1 A 88 0D 1D 90 36 A 13 21 1
D9 013 6C 11 31 1B 16F C4 CF CA 58 90 1D 90 136 CA 113 12 B1 6FC
01 6C A1 31 21B 16 C4 CF 1CA 58 890 D1 90 13 CA 11 12 1B1 6F 4C
36 A 13 21 1 FC C 1C 5 89 D D9 13 6C 1 31 1B 6F C4 F
_____________________
b) Explain new trends in sales and distribution management.

CA 11 12 B1 6F 4C F1 A 88 0D 1D 01 6C A1 13 21 16 C CF 1C
11 312 1B1 6F C4C F1 CA 588 90D 1D 901 36 A1 13 121 B16 FC 4CF 1C A5
a) Who are channel partners? Discuss functions of wholesalers.

31 1B 6F C4 F CA 58 90 1 90 36 CA 13 12 B1 FC 4C 1 A5 88
21 16 C CF 1C 5 89 D1 D9 13 C 11 12 1B 6F 4 F1 CA 88 90

21B16FC4CF1CA58890D1D90136CA1131
B1 FC 4C 1 A5 88 0D D 01 6C A1 31 1B 16 C CF C 58 90 D1
6F 4C F1 CA 88 90D 1D 90 36 A 13 21 16 FC 4C 1C A5 89 D D9
b) What are the factors affecting the choice of distribution channel?

C4 F CA 58 90 1 90 136 CA 11 12 B1 FC 4C F1 A 88 0D 1D 01
CF 1C 58 89 D1 D9 13 CA 11 312 1B 6F 4C F1 CA 588 90D 1D 90 36
1C A5 89 0D1 D9 013 6C 11 31 1B 16F C4 F1 CA 58 90 1D 90 136 CA
A5 889 0D D 01 6C A1 31 21B 16 C4 CF CA 58 890 D1 90 13 CA 11
88 0D 1D 901 36C A1 131 21 16 FC CF 1C 58 89 D1 D9 13 6C 11 312
90 1D 90 36 A 13 21 B1 FC 4C 1C A5 89 0D D 01 6C A1 31 1B
D1 9 13 CA 11 12 B 6F 4 F1 A 88 0D 1D 90 36 A 13 21 1
D9 013 6C 11 31 1B 16F C4 CF CA 58 90 1D 90 136 CA 113 12 B1 6FC
01 6C A1 31 21B 16 C4 CF 1CA 58 890 D1 90 13 CA 11 12 1B1 6F 4C
36 A 13 21 1 FC C 1C 5 89 D D9 13 6C 1 31 1B 6F C4 F
CA 11 12 B1 6F 4C F1 A 88 0D 1D 01 6C A1 13 21 16 C CF 1C
11 312 1B1 6F C4C F1 CA 588 90D 1D 901 36 A1 13 121 B16 FC 4CF 1C A5
31 1B 6F C4 F CA 58 90 1 90 36 CA 13 12 B1 FC 4C 1 A5 88
21 16 C CF 1C 5 89 D1 D9 13 C 11 12 1B 6F 4 F1 CA 88
c) What are the types of channel conflict? Explain with suitable examples. Discuss the

B1 FC 4C 1 A5 88 0D D 01 6C A1 31 1B 16 C CF C 58 9
Paper / Subject Code: 46010 / Marketing: Sales & Distribution Management

6F 4C F1 CA 88 90D 1D 90 36 A 13 21 16 FC 4C 1C A5 89
C4 F CA 58 90 1 90 136 CA 11 12 B1 FC 4C F1 A 88 0
CF 1C 58 89 D1 D9 13 CA 11 312 1B 6F 4C F1 CA 588 90D
1C A5 89 0D1 D9 013 6C 11 31 1B 16F C4 F1 CA 58 90 1
(7)
(8)
(7)
(8)

(15)
(15)

A5 889 0D D 01 6C A1 31 21B 16 C4 CF CA 58 890 D1

88 0D 1D 901 36C A1 131 21 16 FC CF 1C 58 89 D1 D
90 1D 90 36 A 13 21 B1 FC 4C 1C A5 89 0D D
D1 9 13 CA 11 12 B 6F 4 F1 A 88 0D 1D 9
D9 013 6C 11 31 1B 16F C4 CF CA 58 90 1D 90
01 6C A1 31 21B 16 C4 CF 1CA 58 890 D1 90
36 A 13 21 1 FC C 1C 5 89 D D9 13
CA 11 12 B1 6F 4C F1 A 88 0D 1D 01
11 312 1B1 6F C4C F1 CA 588 90D 1D 901 36
31 1B 6F C4 F CA 58 90 1 90 36
21 16 C CF 1C 5 89 D1 D9 13 C
B1 FC 4C 1 A5 88 0D D 01 6C
6 F C 8 90 1 9 3 A
 98 D 26 D1 4F 12 BD D FC B3
98 3D3 326 D11 14F8 812 BD FD2 2FC B3F F4E
3 D B F
83 D32 26D 114 4F81 12B DF D2F FCB B3F 4EE E3B
D3 6D 11 F8 2B DF D2 C 3F 4E 3B C0
D3 26D 11 4F8 12B DF D2 FC B3F 4E E3B C0 983
2 4 1 F B E 9 D
32 6D1 114 F81 2BDDFDD2F CB 3F4 4EE 3BC C09 83D 326
6D 14 F8 2B F 2 CB 3F EE 3B 09 83 32 D
26 11 F 12 D D FC 3 4E 3 C0 8 D3 6D 11
D 4 81 B F 2F B F4 E B 9 3D 2 1 4
D1 114F F81 2BDDFDD2F CB3 3F4 EE3 3BC C098 83D 326 6D1 14F F812
1 2 C E 0 3 D 1 8 B

J
F
E
C
B

H
G
D
A
11 4F8 812B BDF FD2 2FC B3F F4E E3B BC0 983 3D3 26D 114 4F8 12B DF
4F 12 D D FC B3 4E E3 C 98 D3 26 11 F8 12 D D2

7.
6.
5.
4.
3.
2.
1.
14 81 B FD 2F B F4 E BC 09 3D 2 D1 4F 1 BD FD F
F D 3 3 8 6 2 C

75705
4F 812 2BD FD 2FC CB3 F4E EE3 BC 098 3D3 326 D11 14F8 812 BD FD2 2FC B3F
81 BD FD 2F B F4 E3 BC 098 3D 26 D1 4F 12 BD FD FC B3 4E
81 2BD FD 2F CB 3F4 EE3 BC 098 3D 326 D1 14F 812 BD FD 2FC B3 F4E E3
2B F 2F CB 3F EE B 09 3D 32 D 14 81 B FD 2F B F4 E BC
DF D2 C 3F 4E 3B C0 83 3 6D 114 F8 2B DF 2 CB 3F EE 3B 09

Branding
Blue print
D2 FC B3F 4E E3B C0 983 D3 26D 11 F8 12B DF D2 FCB 3F 4EE 3B C0 83
FC B3 4E E3 C0 98 D3 26D 11 4F8 12B DF D2 FC 3F 4E 3B C0 983 D3

Self Service
Time: 2½ Hrs.

SERVQUAL

marketing.
B3 F4E E3 BC 98 3D 26 11 4F 12 D D FC B3 4E E3 C0 98 D3 26D

Service Scape

Benchmarking
F4 E3 BC 09 3D 326 D1 4F 812 BD FD 2FC B3 F4E E3 BC 98 3D 26 11
EE B 09 83D 32 D 14 81 B FD 2F B F4 E BC 09 3D 32 D1 4F
3B C0 83 32 6D 114 F81 2B DF 2F CB 3F EE 3B 09 83D 32 6D 14 81
C0 983 D3 6D 11 F8 2B DF D2 CB 3F 4EE 3B C0 83 32 6D 114 F8 2B
98 D3 26 11 4F8 12 D D2 FC 3F 4E 3B C0 983 D3 6D 11 F8 12B DF
3D 26 D1 4F 12 BD FD FC B3 4 E3 C 98 D 26 1 4F 12 D D

People Based Services

32 D1 14 81 BD FD 2F B F4 EE BC 09 3D 326 D1 14F 812 BD FD 2FC Group A
6D 14 F8 2B F 2 CB 3F EE 3B 09 83 32 D 14 81 B FD 2F B

Services cannot be stored

Service marketing triangle

11 F8 12B DF D2 FC 3F 4E 3B C0 83 D3 6D 114 F8 2B DF 2F CB 3F
4F 12 D D FC B3 4E E3 C 98 D3 26 11 F8 12 D D2 C 3F 4E

Services can be patented.

the international strategy.

81 BD FD 2F B F4 E3 BC 098 3D 26 D1 4F 12 BD FD FC B3 4E E3
2B F 2F CB 3F EE B 09 3D 32 D 14 81 B FD 2F B F4 E BC

Services are Homogeneous.

DF D2 C 3F 4E 3B C0 83 3 6D 114 F8 2B DF 2 CB 3F EE 3B 09
D2 FC B3F 4E E3B C0 983 D3 26D 11 F8 12B DF D2 FCB 3F 4EE 3B C0 83
FC B3 4E E3 C0 98 D3 26D 11 4F8 12B DF D2 FC 3F 4E 3B C0 983 D3
N.B. 1. All questions are compulsory

Produced & consumed at same place

B3 F4E E3 BC 98 3D 26 11 4F 12 D D FC B3 4E E3 C0 98 D3 26D
Q.1. (A) Match the column (any Eight)

F4 E3 BC 09 3D 326 D1 4F 812 BD FD 2FC B3 F4E E3 BC 98 3D 26 11

Teaching is a high contact service.

EE B 09 83D 32 D 14 81 B FD 2F B F4 E BC 09 3D 32 D1 4F

OR
9
8
7
6
5
4
3
2
1

3B C0 83 32 6D 114 F81 2B DF 2F CB 3F EE 3B 09 83D 32 6D 14 81

[Link] to the right indicate marks.

10
C0 983 D3 6D 11 F8 2B DF D2 CB 3F 4EE 3B C0 83 32 6D 114 F8 2B
98 D3 26 11 4F8 12 D D2 FC 3F 4E 3B C0 983 D3 6D 11 F8 12B DF
3D 26 D1 4F 12 BD FD FC B3 4 E3 C 98 D 26 1 4F 12 D D
32 D1 14 81 BD FD 2F B F4 EE BC 09 3D 326 D1 14F 812 BD FD 2FC
6D 14 F8 2B F 2 CB 3F EE 3B 09 83 32 D 14 81 B FD 2F B
11 F8 12B DF D2 FC 3F 4E 3B C0 83 D3 6D 114 F8 2B DF 2F CB 3F

level
4F 12 D D FC B3 4E E3 C 98 D3 26 11 F8 12 D D2 C 3F 4E

Page 1 of 2
81 BD FD 2F B F4 E3 BC 098 3D 26 D1 4F 12 BD FD FC B3 4E E3
2B F 2F CB 3F EE B 09 3D 32 D 14 81 B FD 2F B F4 E BC
DF D2 C 3F 4E 3B C0 83 3 6D 114 F8 2B DF 2 CB 3F EE 3B 09
D2 FC B3F 4E E3B C0 983 D3 26D 11 F8 12B DF D2 FCB 3F 4EE 3B C0 83
FC B3 4E E3 C0 98 D3 26D 11 4F8 12B DF D2 FC 3F 4E 3B C0 983 D3
Perishability

Inseparability
B3 F4E E3 BC 98 3D 26 11 4F 12 D D FC B3 4E E3 C0 98 D3 26D
F4 E3 BC 09 3D 326 D1 4F 812 BD FD 2FC B3 F4E E3 BC 98 3D 26 11
Labour intensive

EE B 09 83D 32 D 14 81 B FD 2F B F4 E BC 09 3D 32 D1 4F
Setting standards

EE3BC0983D326D114F812BDFD2FCB3F4
3B C0 83 32 6D 114 F81 2B DF 2F CB 3F EE 3B 09 83D 32 6D 14 81
C0 983 D3 6D 11 F8 2B DF D2 CB 3F 4EE 3B C0 83 32 6D 114 F8 2B

10. Process, price and people are the extended P‘s of marketing.
98 D3 26 11 4F8 12 D D2 FC 3F 4E 3B C0 983 D3 6D 11 F8 12B DF
3D 26 D1 4F 12 BD FD FC B3 4 E3 C 98 D 26 1 4F 12 D D
32 D1 14 81 BD FD 2F B F4 EE BC 09 3D 326 D1 14F 812 BD FD 2FC

SERVQUAL is developed by Parasuraman, Zeithaml and Berry.

(B) Distinguish between: Goods marketing and Services Marketing

6D 14 F8 2B F 2 CB 3F EE 3B 09 83 32 D 14 81 B FD 2F B
Service Marketing strategy

Customers do not participate in the production process of services.

11 F8 12B DF D2 FC 3F 4E 3B C0 83 D3 6D 114 F8 2B DF 2F CB 3F
4F 12 D D FC B3 4E E3 C 98 D3 26 11 F8 12 D D2 C 3F 4E
81 BD FD 2F B F4 E3 BC 098 3D 26 D1 4F 12 BD FD FC B3 4E E3
Group B

2B F 2F CB 3F EE B 09 3D 32 D 14 81 B FD 2F B F4 E BC
Q.1. (B) State where the following statements are true or false (any seven)
Physical environment of service

Q.2. (A) Explain the distinctive characteristics of services and its implications.
DF D2 C 3F 4E 3B C0 83 3 6D 114 F8 2B DF 2 CB 3F EE 3B 09
Paper / Subject Code: 46004 / Marketing:Services Marketing

Customer involvement in process

D2 FC B3F 4E E3B C0 983 D3 26D 11 F8 12B DF D2 FCB 3F 4EE 3B C0 83

Creates individuality in the product
The graphical depiction of a service

FC B3 4E E3 C0 98 D3 26D 11 4F8 12B DF D2 FC 3F 4E 3B C0 983 D3

B3 F4E E3 BC 98 3D 26 11 4F 12 D D FC B3 4E E3 C0 98 D3 26D
F4 E3 BC 09 3D 326 D1 4F 812 BD FD 2FC B3 F4E E3 BC 98 3D 26 1
EE B 09 83D 32 D 14 81 B FD 2F B F4 E BC 09 3D 32 D1

The role of Public Relations is to build and maintain image of service marketer.
3B C0 83 32 6D 114 F81 2B DF 2F CB 3F EE 3B 09 83D 32 6D 1
C0 983 D3 6D 11 F8 2B DF D2 CB 3F 4EE 3B C0 83 32 6D 114
98 D3 26 11 4F8 12 D D2 FC 3F 4E 3B C0 983 D3 6D 11

9. Price plays vital role in the marketing mix because it gives perception of the quality.
3D 26 D1 4F 12 BD FD FC B3 4 E3 C 98 D 26 1 4F
An instrument to measure customer satisfaction

32 D1 14 81 BD FD 2F B F4 EE BC 09 3D 326 D1 14F 8
Marks: 75

6D 14 F8 2B F 2 CB 3F EE 3B 09 83 32 D 14 81
11 F8 12B DF D2 FC 3F 4E 3B C0 83 D3 6D 114 F8
4F 12 D D FC B3 4E E3 C 98 D3 26 11 F8 12
81 BD FD 2F B F4 E3 BC 098 3D 26 D1 4F 12
2B F 2F CB 3F EE B 09 3D 32 D 14 81 B

Misleading claims backed by poor service performance is one of the ethical issues in service
DF D2 C 3F 4E 3B C0 83 3 6D 114 F8 2B

(07)
(08)
(07)
(08)

D2 FC B3F 4E E3B C0 983 D3 26D 11 F8 12B D

8. The transnational strategy is a combination of the global strategy, the multinational strategy and
FC B3 4E E3 C0 98 D3 26D 11 4F8 12B DF
B3 F4E E3 BC 98 3D 26 11 4F 12 D
F4 E3 BC 09 3D 326 D1 4F 812 BD FD
EE B 09 83D 32 D 14 81 B FD 2
3B C0 83 3 6D 11 F8 2B DF 2
 98 D 26 D1 4F 12 BD D FC B3
98 3D3 326 D11 14F8 812 BD FD2 2FC B3F F4E
3 D B F
83 D32 26D 114 4F81 12B DF D2F FCB B3F 4EE E3B
D3 6D 11 F8 2B DF D2 C 3F 4E 3B C0
D3 26D 11 4F8 12B DF D2 FC B3F 4E E3B C0 983
2 4 1 F B E 9 D
32 6D1 114 F81 2BDDFDD2F CB 3F4 4EE 3BC C09 83D 326
6D 14 F8 2B F 2 CB 3F EE 3B 09 83 32 D
26 11 F 12 D D FC 3 4E 3 C0 8 D3 6D 11
D 4 81 B F 2F B F4 E B 9 3D 2 1 4
D1 114F F81 2BDDFDD2F CB3 3F4 EE3 3BC C098 83D 326 6D1 14F F812
1 2 C E 0 3 D 1 8 B
11 4F8 812B BDF FD2 2FC B3F F4E E3B BC0 983 3D3 26D 114 4F8 12B DF
4F 12 D D FC B3 4E E3 C 98 D3 26 11 F8 12 D D2

e)
c)
a)
14 81 B FD 2F B F4 E BC 09 3D 2 D1 4F 1 BD FD F

d)
b)
F D 3 3 8 6 2 C

75705
4F 812 2BD FD 2FC CB3 F4E EE3 BC 098 3D3 326 D11 14F8 812 BD FD2 2FC B3F
81 BD FD 2F B F4 E3 BC 098 3D 26 D1 4F 12 BD FD FC B3 4E
81 2BD FD 2F CB 3F4 EE3 BC 098 3D 326 D1 14F 812 BD FD 2FC B3 F4E E3
2B F 2F CB 3F EE B 09 3D 32 D 14 81 B FD 2F B F4 E BC
DF D2 C 3F 4E 3B C0 83 3 6D 114 F8 2B DF 2 CB 3F EE 3B 09
D2 FC B3F 4E E3B C0 983 D3 26D 11 F8 12B DF D2 FCB 3F 4EE 3B C0 83
FC B3 4E E3 C0 98 D3 26D 11 4F8 12B DF D2 FC 3F 4E 3B C0 983 D3
B3 F4E E3 BC 98 3D 26 11 4F 12 D D FC B3 4E E3 C0 98 D3 26D
F4 E3 BC 09 3D 326 D1 4F 812 BD FD 2FC B3 F4E E3 BC 98 3D 26 11
EE B 09 83D 32 D 14 81 B FD 2F B F4 E BC 09 3D 32 D1 4F
3B C0 83 32 6D 114 F81 2B DF 2F CB 3F EE 3B 09 83D 32 6D 14 81
C0 983 D3 6D 11 F8 2B DF D2 CB 3F 4EE 3B C0 83 32 6D 114 F8 2B

Moment of Truth
98 D3 26 11 4F8 12 D D2 FC 3F 4E 3B C0 983 D3 6D 11 F8 12B DF
3D 26 D1 4F 12 BD FD FC B3 4 E3 C 98 D 26 1 4F 12 D D
32 D1 14 81 BD FD 2F B F4 EE BC 09 3D 326 D1 14F 812 BD FD 2FC
6D 14 F8 2B F 2 CB 3F EE 3B 09 83 32 D 14 81 B FD 2F B
11 F8 12B DF D2 FC 3F 4E 3B C0 83 D3 6D 114 F8 2B DF 2F CB 3F
4F 12 D D FC B3 4E E3 C 98 D3 26 11 F8 12 D D2 C 3F 4E
81 BD FD 2F B F4 E3 BC 098 3D 26 D1 4F 12 BD FD FC B3 4E E3
2B F 2F CB 3F EE B 09 3D 32 D 14 81 B FD 2F B F4 E BC
DF D2 C 3F 4E 3B C0 83 3 6D 114 F8 2B DF 2 CB 3F EE 3B 09

Options for Service delivery

D2 FC B3F 4E E3B C0 983 D3 26D 11 F8 12B DF D2 FCB 3F 4EE 3B C0 83
FC B3 4E E3 C0 98 D3 26D 11 4F8 12B DF D2 FC 3F 4E 3B C0 983 D3
B3 F4E E3 BC 98 3D 26 11 4F 12 D D FC B3 4E E3 C0 98 D3 26D
F4 E3 BC 09 3D 326 D1 4F 812 BD FD 2FC B3 F4E E3 BC 98 3D 26 11

OR
EE B 09 83D 32 D 14 81 B FD 2F B F4 E BC 09 3D 32 D1 4F

Variations in customer involvement

OR
OR

3B C0 83 32 6D 114 F81 2B DF 2F CB 3F EE 3B 09 83D 32 6D 14 81

Franchising in distributing services.

C0 983 D3 6D 11 F8 2B DF D2 CB 3F 4EE 3B C0 83 32 6D 114 F8 2B

Challenges faced by Service Marketer.

98 D3 26 11 4F8 12 D D2 FC 3F 4E 3B C0 983 D3 6D 11 F8 12B DF
3D 26 D1 4F 12 BD FD FC B3 4 E3 C 98 D 26 1 4F 12 D D

Importance of people in service delivery.

32 D1 14 81 BD FD 2F B F4 EE BC 09 3D 326 D1 14F 812 BD FD 2FC
6D 14 F8 2B F 2 CB 3F EE 3B 09 83 32 D 14 81 B FD 2F B
Q.3. (A) Explain the Gap Model of service quality.

11 F8 12B DF D2 FC 3F 4E 3B C0 83 D3 6D 114 F8 2B DF 2F CB 3F
4F 12 D D FC B3 4E E3 C 98 D3 26 11 F8 12 D D2 C 3F 4E

[Link] a short note on any Three of the following

Page 2 of 2
81 BD FD 2F B F4 E3 BC 098 3D 26 D1 4F 12 BD FD FC B3 4E E3
2B F 2F CB 3F EE B 09 3D 32 D 14 81 B FD 2F B F4 E BC
DF D2 C 3F 4E 3B C0 83 3 6D 114 F8 2B DF 2 CB 3F EE 3B 09
D2 FC B3F 4E E3B C0 983 D3 26D 11 F8 12B DF D2 FCB 3F 4EE 3B C0 83
FC B3 4E E3 C0 98 D3 26D 11 4F8 12B DF D2 FC 3F 4E 3B C0 983 D3
B3 F4E E3 BC 98 3D 26 11 4F 12 D D FC B3 4E E3 C0 98 D3 26D
F4 E3 BC 09 3D 326 D1 4F 812 BD FD 2FC B3 F4E E3 BC 98 3D 26 11
EE B 09 83D 32 D 14 81 B FD 2F B F4 E BC 09 3D 32 D1 4F

EE3BC0983D326D114F812BDFD2FCB3F4
3B C0 83 32 6D 114 F81 2B DF 2F CB 3F EE 3B 09 83D 32 6D 14 81

***********************
C0 983 D3 6D 11 F8 2B DF D2 CB 3F 4EE 3B C0 83 32 6D 114 F8 2B
98 D3 26 11 4F8 12 D D2 FC 3F 4E 3B C0 983 D3 6D 11 F8 12B DF
3D 26 D1 4F 12 BD FD FC B3 4 E3 C 98 D 26 1 4F 12 D D
32 D1 14 81 BD FD 2F B F4 EE BC 09 3D 326 D1 14F 812 BD FD 2FC
(B)Explain the strategies for managing capacity to match demand.

(C) What are the recent trends in marketing of services in Banking?

6D 14 F8 2B F 2 CB 3F EE 3B 09 83 32 D 14 81 B FD 2F B
(D) What is service mapping? Explain the four lines of service map

11 F8 12B DF D2 FC 3F 4E 3B C0 83 D3 6D 114 F8 2B DF 2F CB 3F
(D)What is Service Quality? What are the five dimensions of quality?

4F 12 D D FC B3 4E E3 C 98 D3 26 11 F8 12 D D2 C 3F 4E
81 BD FD 2F B F4 E3 BC 098 3D 26 D1 4F 12 BD FD FC B3 4E E3
2B F 2F CB 3F EE B 09 3D 32 D 14 81 B FD 2F B F4 E BC
(B) Explain the concept of zone of tolerance with an appropriate example
Q.4. (A) what are the international and global strategies in services marketing?

DF D2 C 3F 4E 3B C0 83 3 6D 114 F8 2B DF 2 CB 3F EE 3B 09
Paper / Subject Code: 46004 / Marketing:Services Marketing

D2 FC B3F 4E E3B C0 983 D3 26D 11 F8 12B DF D2 FCB 3F 4EE 3B C0 83

FC B3 4E E3 C0 98 D3 26D 11 4F8 12B DF D2 FC 3F 4E 3B C0 983 D3
B3 F4E E3 BC 98 3D 26 11 4F 12 D D FC B3 4E E3 C0 98 D3 26D
F4 E3 BC 09 3D 326 D1 4F 812 BD FD 2FC B3 F4E E3 BC 98 3D 26 1
EE B 09 83D 32 D 14 81 B FD 2F B F4 E BC 09 3D 32 D1
(D) What are the unethical practices in service marketing with suitable examples?

3B C0 83 32 6D 114 F81 2B DF 2F CB 3F EE 3B 09 83D 32 6D 1

(C) What are the different ways of distributing services? Explain the role played by

C0 983 D3 6D 11 F8 2B DF D2 CB 3F 4EE 3B C0 83 32 6D 114

98 D3 26 11 4F8 12 D D2 FC 3F 4E 3B C0 983 D3 6D 11
3D 26 D1 4F 12 BD FD FC B3 4 E3 C 98 D 26 1 4F
32 D1 14 81 BD FD 2F B F4 EE BC 09 3D 326 D1 14F 8
6D 14 F8 2B F 2 CB 3F EE 3B 09 83 32 D 14 81
Q.5. (A) Explain the different elements and factors favouring adoption of transnational strategy

11 F8 12B DF D2 FC 3F 4E 3B C0 83 D3 6D 114 F8
4F 12 D D FC B3 4E E3 C 98 D3 26 11 F8 12
81 BD FD 2F B F4 E3 BC 098 3D 26 D1 4F 12
2B F 2F CB 3F EE B 09 3D 32 D 14 81 B
(C)Explain the concept of service productivity and evaluate ways to improve productivity (08)
(07)

DF D2 C 3F 4E 3B C0 83 3 6D 114 F8 2B
(15)
(07)
(08)
(08)
(07)
(08)

(07)
(08)
(07)

(15)

D2 FC B3F 4E E3B C0 983 D3 26D 11 F8 12B D

FC B3 4E E3 C0 98 D3 26D 11 4F8 12B DF
B3 F4E E3 BC 98 3D 26 11 4F 12 D
F4 E3 BC 09 3D 326 D1 4F 812 BD FD
EE B 09 83D 32 D 14 81 B FD 2
3B C0 83 3 6D 11 F8 2B DF 2
 8 61 D D 5 8 66 DA 52 E
8D D61 7D 7D6 653 3483 366 DA 529 9E9 9615
6 7D 7D 5 48 66 DA 52 E 61 0
61 17D 7D 653 3483 366 DA 52 9E9 961 50A A25
7 6 D 9 5
17 7D7 D6 534 4836 66D A5 529 E96 615 0A2 257 758D
D7 D6 53 83 6D A 29 E9 15 0A 57 58 6
D7 D6 53 483 66D A 529 E9 615 0A 257 58 D6 17D
5 4 6 5 E 6 0 2 D 1
7D D65 348 836 6DA A52 29E 961 150 A2 575 58D 617 7D7 7D6
6 3 3 6 D 9 9 5 A 5 7 8 6
D6 53 483 66 A 529 E9 615 0A 25 58 D6 17D D7D D65 5348
4 6 D 5 E 6 2 7 D 1 3
65 5348 836 6D A52 29E 961 150 0A2 575 58D 617 7D7 7D6 653 483 366D
A
34 36 6D 5 9E 96 50 A2 57 8D 61 D D 53 48 66 A

74908
34 836 6D A5 29E 96 150 A2 57 58D 61 7D 7D 653 48 366 DA 52
5 6 3 9
48 8366 6DA A52 29E 961 150A A25 575 8D 617 7D7 7D6 534 483 66D DA5 529 E96
36 D 5 9E 96 50 2 75 8D 61 D7 D6 53 83 66 A 29 E9 15
36 6D A5 29E 96 150 A2 575 8D 61 7D7 D6 53 483 66 DA 529 E9 615 0A
6D A5 29 96 15 A2 57 8D 61 7D D 53 48 66 DA 52 E9 61 0A 25
A5 29 E96 15 0A 57 58D 61 7D 7D 653 48 366 DA 52 9E 61 50A 25 75
29 E96 15 0A 257 58 61 7D 7D 65 48 366 DA 52 9E 961 50 25 75 8D
E9 15 0A 25 58 D6 7D 7D 65 34 36 D 5 9E 96 50 A2 75 8D 61
61 0A 25 75 D6 17 7 6 34 836 6D A5 29E 96 15 A2 57 8D 61 7D
50 2 75 8D 17 D7 D6 53 83 6D A 29 9 15 0A 57 58 6 7D 7D
A2 57 8D 61 D D 53 48 66 A 52 E9 61 0A 25 58 D6 17 7D 65

9 E-zines
reputation)
57 58D 61 7D 7D 653 48 366 DA 52 9E9 61 50A 25 75 D6 17 D7 65 34
58 6 7D 7D 65 48 36 D 52 9E 61 50 2 75 8D 17 D7 D6 34 83
D6 17 7 65 34 36 6D A5 9E 96 50 A2 57 8D 61 D D 53 83 66
17 D7 D6 34 836 6D A5 29 96 15 A2 57 58D 61 7D 7D 653 48 66 DA

internal, public)

8 External blog
D7 D6 53 83 6D A 29 E9 15 0A 57 58 6 7D 7D 65 48 36 DA 52
D6 53 483 66 A 529 E9 615 0A 25 58 D6 17D 7D 65 348 36 6D 52 9E

5 Classic mistake
53 483 66 DA 529 E9 615 0A 25 758 D6 17D 7D 65 34 36 6D A5 9E 96

1 Situational theory
48 66 DA 52 E 61 0A 25 75 D 17 7 6 34 83 6D A5 29 96 15

global, multinational)

3 spoken defamation

6 Traditional method
2 Written defamation
36 D 5 9E 96 50 2 75 8D 61 D7 D6 53 83 66 A 29 E9 15 0A
6D A5 29 96 15 A2 57 8D 61 7D D 53 48 66 DA 52 E9 61 0A 25

7 Interact over internet

A5 29 E96 15 0A 57 58D 61 7D 7D 653 48 366 DA 52 9E 61 50A 25 75
Note – Attempt all questions

29 E96 15 0A 257 58 61 7D 7D 65 48 366 DA 52 9E 961 50 25 75 8D

E9 15 0A 25 58 D6 7D 7D 65 34 36 D 5 9E 96 50 A2 75 8D 61

(Satellites, LAN, Bluetooth )

61 0A 25 75 D6 17 7 6 34 836 6D A5 29E 96 15 A2 57 8D 61 7D

10 Financial communication

B) Explain Copyright Act in brief

50 2 75 8D 17 D7 D6 53 83 6D A 29 9 15 0A 57 58 6 7D 7D

Q.I B) Match The Following (Any 7)

4 Powerful segment of society

A2 57 8D 61 D D 53 48 66 A 52 E9 61 0A 25 58 D6 17 7D 65
57 58D 61 7D 7D 653 48 366 DA 52 9E9 61 50A 25 75 D6 17 D7 65 34
58 6 7D 7D 65 48 36 D 52 9E 61 50 2 75 8D 17 D7 D6 34 83
press materials, third party experts)
D6 17 7 65 34 36 6D A5 9E 96 50 A2 57 8D 61 D D 53 83 66
17 D7 D6 34 836 6D A5 29 96 15 A2 57 58D 61 7D 7D 653 48 66 DA

employee relations, investor relations)

D7 D6 53 83 6D A 29 E9 15 0A 57 58 6 7D 7D 65 48 36 DA 52
Q.I A) Choose the correct alternative (Any 8)

D6 53 483 66 A 529 E9 615 0A 25 58 D6 17D 7D 65 348 36 6D 52 9E

OR
53 483 66 DA 529 E9 615 0A 25 758 D6 17D 7D 65 34 36 6D A5 9E 96

Page 1 of 2
( 2½ Hours )

48 66 DA 52 E 61 0A 25 75 D 17 7 6 34 83 6D A5 29 96 15
36 D 5 9E 96 50 2 75 8D 61 D7 D6 53 83 66 A 29 E9 15 0A
Figures to the right indicate full marks

6D A5 29 96 15 A2 57 8D 61 7D D 53 48 66 DA 52 E9 61 0A 25

D) Discuss relevance of corporate communication

D libel

[Link] A) Explain corporate identity. Mention its features

A5 29 E96 15 0A 57 58D 61 7D 7D 653 48 366 DA 52 9E 61 50A 25 75
…………..(RTI, Defamation, John Doe Orders)

29 E96 15 0A 257 58 61 7D 7D 65 48 366 DA 52 9E 961 50 25 75 8D

A culture
B slander
E9 15 0A 25 58 D6 7D 7D 65 34 36 D 5 9E 96 50 A2 75 8D 61
communication (consumer, financial, government)

61 0A 25 75 D6 17 7 6 34 836 6D A5 29E 96 15 A2 57 8D 61 7D
50 2 75 8D 17 D7 D6 53 83 6D A 29 9 15 0A 57 58 6 7D 7D

I stockholders
A2 57 8D 61 D D 53 48 66 A 52 E9 61 0A 25 58 D6 17 7D 65

A25758D617D7D65348366DA529E96150
G Stakeholders
57 58D 61 7D 7D 653 48 366 DA 52 9E9 61 50A 25 75 D6 17 D7 65 34

C) Enumerate on role of ethics in corporate communication

58 6 7D 7D 65 48 36 D 52 9E 61 50 2 75 8D 17 D7 D6 34 83
D6 17 7 65 34 36 6D A5 9E 96 50 A2 57 8D 61 D D 53 83 66

C talking in jargon

J online magazines
17 D7 D6 34 836 6D A5 29 96 15 A2 57 58D 61 7D 7D 653 48 66 DA

H press conferences
E Web Conferencing
D7 D6 53 83 6D A 29 E9 15 0A 57 58 6 7D 7D 65 48 36 DA 52

F publically available
D6 53 483 66 A 529 E9 615 0A 25 58 D6 17D 7D 65 348 36 6D 52 9E
53 483 66 DA 529 E9 615 0A 25 758 D6 17D 7D 65 34 36 6D A5 9E 96
48 66 DA 52 E 61 0A 25 75 D 17 7 6 34 83 6D A5 29 96 15
36 D 5 9E 96 50 2 75 8D 61 D7 D6 53 83 66 A 29 E9 15 0A
1. The word……….is short form for “web blog” (blog, skype, email )

behavior (social exchange theory, systems theory, diffusion theory )

6D A5 29 96 15 A2 57 8D 61 7D D 53 48 66 DA 52 E9 61 0A 25
A5 29 E96 15 0A 57 58D 61 7D 7D 653 48 366 DA 52 9E 61 50A 25 75
29 E96 15 0A 257 58 61 7D 7D 65 48 366 DA 52 9E 961 50 25 75 8D
E9 15 0A 25 58 D6 7D 7D 65 34 36 D 5 9E 96 50 A2 75 8D 61
61 0A 25 75 D6 17 7 6 34 836 6D A5 29E 96 15 A2 57 8D 61 7D
50 2 75 8D 17 D7 D6 53 83 6D A 29 9 15 0A 57 58 6 7D 7D
A2 57 8D 61 D D 53 48 66 A 52 E9 61 0A 25 58 D6 17 7D
57 58D 61 7D 7D 653 48 366 DA 52 9E9 61 50A 25 75 D6 17 D7 65
3. Majority of corporate crisis arises due to ………………….problems (external,

4. …………………….is the first step for effective media relations (research,

Paper / Subject Code: 46002 / Corporate Communication & Public Relations

2. Communicating with ……………….public is known as financial

7. ………….theory uses the economic metaphor of cost and benefit to predict

5. The identity of defendants are unknown at the time of filing of petitions as per

6. …………………refers to collective judgement of a corporation (image, brand,

10. Public relations have emerged as a ………communication network ( national,

9. ………allows to connect a variety of different electronic devices wirelessly
8. ……………….is the most important part of public relations (press relations,

58 6 7D 7D 65 48 36 D 52 9E 61 50 2 75 8D 17 D7 D6
D6 17 7 65 34 36 6D A5 9E 96 50 A2 57 8D 61 D D 53
17 D7 D6 34 836 6D A5 29 96 15 A2 57 58D 61 7D 7D 653
D7 D6 53 83 6D A 29 E9 15 0A 57 58 6 7D 7D 65 48

(07)
(08)
(07)
(08)
(07)
(08)

D6 53 483 66 A 529 E9 615 0A 25 58 D6 17D 7D 65 348

53 483 66 DA 529 E9 615 0A 25 758 D6 17D 7D 65 34 36
48 66 DA 52 E 61 0A 25 75 D 17 7 6 34 83
36 D 5 9E 96 50 2 75 8D 61 D7 D6 53 83 66
6D A5 29 96 15 A2 57 8D 61 7D D 53 48 66
[Total Marks: 75]

A5 29 E96 15 0A 57 58D 61 7D 7D 653 48 366 D

29 E96 15 0A 257 58 61 7D 7D 65 48 366 DA
E9 15 0A 25 58 D6 7D 7D 65 34 36 D
61 0A 25 75 D6 17 7 6 34 836 6D A5
50 2 75 8D 17 D7 D6 53 83 6D A 2
A2 57 8D 61 D D 53 48 66 A 52
57 58D 61 7D 7D 653 48 366 DA 52 9
58 6 7D 7D 65 4 36 D 5 9E
 8 61 D D 5 8 66 DA 52 E
8D D61 7D 7D6 653 3483 366 DA 529 9E9 9615
6 7D 7D 5 48 66 DA 52 E 61 0
61 17D 7D 653 3483 366 DA 52 9E9 961 50A A25
7 6 D 9 5
17 7D7 D6 534 4836 66D A5 529 E96 615 0A2 257 758D
D7 D6 53 83 6D A 29 E9 15 0A 57 58 6
D7 D6 53 483 66D A 529 E9 615 0A 257 58 D6 17D
5 4 6 5 E 6 0 2 D 1
7D D65 348 836 6DA A52 29E 961 150 A2 575 58D 617 7D7 7D6
6 3 3 6 D 9 9 5 A 5 7 8 6
D6 53 483 66 A 529 E9 615 0A 25 58 D6 17D D7D D65 5348
4 6 D 5 E 6 2 7 D 1 3
65 5348 836 6D A52 29E 961 150 0A2 575 58D 617 7D7 7D6 653 483 366D
A
34 36 6D 5 9E 96 50 A2 57 8D 61 D D 53 48 66 A

74908
34 836 6D A5 29E 96 150 A2 57 58D 61 7D 7D 653 48 366 DA 52
5 6 3 9
48 8366 6DA A52 29E 961 150A A25 575 8D 617 7D7 7D6 534 483 66D DA5 529 E96
36 D 5 9E 96 50 2 75 8D 61 D7 D6 53 83 66 A 29 E9 15
36 6D A5 29E 96 150 A2 575 8D 61 7D7 D6 53 483 66 DA 529 E9 615 0A
6D A5 29 96 15 A2 57 8D 61 7D D 53 48 66 DA 52 E9 61 0A 25
A5 29 E96 15 0A 57 58D 61 7D 7D 653 48 366 DA 52 9E 61 50A 25 75

iv.
v.
i.
29 E96 15 0A 257 58 61 7D 7D 65 48 366 DA 52 9E 961 50 25 75 8D
E9 15 0A 25 58 D6 7D 7D 65 34 36 D 5 9E 96 50 A2 75 8D 61
61 0A 25 75 D6 17 7 6 34 836 6D A5 29E 96 15 A2 57 8D 61 7D
50 2 75 8D 17 D7 D6 53 83 6D A 29 9 15 0A 57 58 6 7D 7D
A2 57 8D 61 D D 53 48 66 A 52 E9 61 0A 25 58 D6 17 7D 65

RTI
57 58D 61 7D 7D 653 48 366 DA 52 9E9 61 50A 25 75 D6 17 D7 65 34
58 6 7D 7D 65 48 36 D 52 9E 61 50 2 75 8D 17 D7 D6 34 83
D6 17 7 65 34 36 6D A5 9E 96 50 A2 57 8D 61 D D 53 83 66

communication
17 D7 D6 34 836 6D A5 29 96 15 A2 57 58D 61 7D 7D 653 48 66 DA
D7 D6 53 83 6D A 29 E9 15 0A 57 58 6 7D 7D 65 48 36 DA 52
D6 53 483 66 A 529 E9 615 0A 25 58 D6 17D 7D 65 348 36 6D 52 9E
53 483 66 DA 529 E9 615 0A 25 758 D6 17D 7D 65 34 36 6D A5 9E 96

ii. Press Release

48 66 DA 52 E 61 0A 25 75 D 17 7 6 34 83 6D A5 29 96 15
36 D 5 9E 96 50 2 75 8D 61 D7 D6 53 83 66 A 29 E9 15 0A
6D A5 29 96 15 A2 57 8D 61 7D D 53 48 66 DA 52 E9 61 0A 25

iii. E-Media relations

A5 29 E96 15 0A 57 58D 61 7D 7D 653 48 366 DA 52 9E 61 50A 25 75

Crisis management
C) Write Short Notes (Any 3)
29 E96 15 0A 257 58 61 7D 7D 65 48 366 DA 52 9E 961 50 25 75 8D
E9 15 0A 25 58 D6 7D 7D 65 34 36 D 5 9E 96 50 A2 75 8D 61
61 0A 25 75 D6 17 7 6 34 836 6D A5 29E 96 15 A2 57 8D 61 7D
50 2 75 8D 17 D7 D6 53 83 6D A 29 9 15 0A 57 58 6 7D 7D
A2 57 8D 61 D D 53 48 66 A 52 E9 61 0A 25 58 D6 17 7D 65
D) Discuss the growth of PR in India

57 58D 61 7D 7D 653 48 366 DA 52 9E9 61 50A 25 75 D6 17 D7 65 34

Really Simple Syndication

58 6 7D 7D 65 48 36 D 52 9E 61 50 2 75 8D 17 D7 D6 34 83
D6 17 7 65 34 36 6D A5 9E 96 50 A2 57 8D 61 D D 53 83 66
17 D7 D6 34 836 6D A5 29 96 15 A2 57 58D 61 7D 7D 653 48 66 DA
D7 D6 53 83 6D A 29 E9 15 0A 57 58 6 7D 7D 65 48 36 DA 52
D6 53 483 66 A 529 E9 615 0A 25 58 D6 17D 7D 65 348 36 6D 52 9E
OR
OR
OR

B) Explain different types of corporate blogs

53 483 66 DA 529 E9 615 0A 25 758 D6 17D 7D 65 34 36 6D A5 9E 96
D) Discuss principles of good media relations

Page 2 of 2
48 66 DA 52 E 61 0A 25 75 D 17 7 6 34 83 6D A5 29 96 15
B) Define public relation. Discuss its essentials

36 D 5 9E 96 50 2 75 8D 61 D7 D6 53 83 66 A 29 E9 15 0A
C) Elaborate on the guidelines for handling crisis

6D A5 29 96 15 A2 57 8D 61 7D D 53 48 66 DA 52 E9 61 0A 25
A5 29 E96 15 0A 57 58D 61 7D 7D 653 48 366 DA 52 9E 61 50A 25 75
29 E96 15 0A 257 58 61 7D 7D 65 48 366 DA 52 9E 961 50 25 75 8D
[Link]) What is financial advertising? State its advantages

E9 15 0A 25 58 D6 7D 7D 65 34 36 D 5 9E 96 50 A2 75 8D 61
B) What are the sources of employee communication?

61 0A 25 75 D6 17 7 6 34 836 6D A5 29E 96 15 A2 57 8D 61 7D
50 2 75 8D 17 D7 D6 53 83 6D A 29 9 15 0A 57 58 6 7D 7D

______________________
A2 57 8D 61 D D 53 48 66 A 52 E9 61 0A 25 58 D6 17 7D 65

A25758D617D7D65348366DA529E96150
57 58D 61 7D 7D 653 48 366 DA 52 9E9 61 50A 25 75 D6 17 D7 65 34
58 6 7D 7D 65 48 36 D 52 9E 61 50 2 75 8D 17 D7 D6 34 83
D6 17 7 65 34 36 6D A5 9E 96 50 A2 57 8D 61 D D 53 83 66
[Link]) Explain systems theory used in public relation with diagram

17 D7 D6 34 836 6D A5 29 96 15 A2 57 58D 61 7D 7D 653 48 66 DA

D7 D6 53 83 6D A 29 E9 15 0A 57 58 6 7D 7D 65 48 36 DA 52
D6 53 483 66 A 529 E9 615 0A 25 58 D6 17D 7D 65 348 36 6D 52 9E
53 483 66 DA 529 E9 615 0A 25 758 D6 17D 7D 65 34 36 6D A5 9E 96
48 66 DA 52 E 61 0A 25 75 D 17 7 6 34 83 6D A5 29 96 15
36 D 5 9E 96 50 2 75 8D 61 D7 D6 53 83 66 A 29 E9 15 0A
6D A5 29 96 15 A2 57 8D 61 7D D 53 48 66 DA 52 E9 61 0A 25
A5 29 E96 15 0A 57 58D 61 7D 7D 653 48 366 DA 52 9E 61 50A 25 75
Q.V A) Enumerate on the functions of communication technology in corporate

29 E96 15 0A 257 58 61 7D 7D 65 48 366 DA 52 9E 961 50 25 75 8D

E9 15 0A 25 58 D6 7D 7D 65 34 36 D 5 9E 96 50 A2 75 8D 61
61 0A 25 75 D6 17 7 6 34 836 6D A5 29E 96 15 A2 57 8D 61 7D
50 2 75 8D 17 D7 D6 53 83 6D A 29 9 15 0A 57 58 6 7D 7D
A2 57 8D 61 D D 53 48 66 A 52 E9 61 0A 25 58 D6 17 7D
C) Discuss the influence of social and cultural trends on business of the company

57 58D 61 7D 7D 653 48 366 DA 52 9E9 61 50A 25 75 D6 17 D7 65

Paper / Subject Code: 46002 / Corporate Communication & Public Relations

58 6 7D 7D 65 48 36 D 52 9E 61 50 2 75 8D 17 D7 D6
D6 17 7 65 34 36 6D A5 9E 96 50 A2 57 8D 61 D D 53
17 D7 D6 34 836 6D A5 29 96 15 A2 57 58D 61 7D 7D 653
D7 D6 53 83 6D A 29 E9 15 0A 57 58 6 7D 7D 65 48
(15)
(07)
(08)
(07)
(08)
(07)
(08)
(07)
(08)
(07)
(08)

D6 53 483 66 A 529 E9 615 0A 25 58 D6 17D 7D 65 348

53 483 66 DA 529 E9 615 0A 25 758 D6 17D 7D 65 34 36
48 66 DA 52 E 61 0A 25 75 D 17 7 6 34 83
36 D 5 9E 96 50 2 75 8D 61 D7 D6 53 83 66
6D A5 29 96 15 A2 57 8D 61 7D D 53 48 66
A5 29 E96 15 0A 57 58D 61 7D 7D 653 48 366 D
29 E96 15 0A 257 58 61 7D 7D 65 48 366 DA
E9 15 0A 25 58 D6 7D 7D 65 34 36 D
61 0A 25 75 D6 17 7 6 34 836 6D A5
50 2 75 8D 17 D7 D6 53 83 6D A 2
A2 57 8D 61 D D 53 48 66 A 52
57 58D 61 7D 7D 653 48 366 DA 52 9
58 6 7D 7D 65 4 36 D 5 9E
32 3CC CA7 72A A16 656 134 B5F FA7 76A 4F5
3 A 1 B 4
23 CC A72 2AA 165 561 34B 5FAA76 6A4 F56 6AF
CC A7 A 16 61 34 5F 7 A4 F5 AF 53
CC A7 2A A16 561 34 B5F A7 6A4 F5 6AF 53 323
2 A B 6 6 3 C
CAA72 AA 165 5613 34B 5FAA76 A4F F56AAF5 5332 23C CA
7 AA 16 61 4B 5F 76 A4 56 F 33 3C CA 72
A7 2A 16 56 34 5F A7 A F5 A 53 23 C 72 AA
2 A 1 B 6 4 6 F 3 C A
72 AA 165 5613 34B 5FAA76 A4F F56AAF5 5332 23C CA 72AAA1 1656
AA 16 61 4B 5F 76 A4 56 F 33 3C CA 72 A 65 13

N.B.
2A 1 56 34 5 A7 A F5 A 53 23 C 7 AA 16 61 4B
A 65 13 B FA 6 4F 6A F5 32 C A 2A 1 56 34 5

77058
Q.1 (B)
Q.1 (A)
A1 1656 613 4B5 5FA 76AA4F 56A F5 332 3CC CA7 72A A16 656 134 B5F FA7
4 F 7 5 1 B 6

2.
6 F 3 3 2 A

9.
8.
7.
6.
5.
4.
3.
1.

10.
16 561 134B B5F A76 6A4 4F56 6AF 533 323C CCAA72 AA 165 5613 34B 5FAA76 A4F
56 34 5F A7 A F5 A 53 23 C 7 AA 16 61 4B 5F 76 A4 56
65 13 B5 A 6A 4F 6A F5 32 C A 2A 1 56 34 5 A7 A F5 A
61 4B F 76 4 56 F 33 3C CA 72 A 65 13 B FA 6A 4F 6A F5
34 5F A7 A F5 A 53 23 C 72 AA 16 61 4B 5F 76 4 56 F 33
B5 A 6A 4F 6A F5 32 CC A7 A 16 56 34 5F A7 A F5 A 53 23
FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A 6A 4F5 6A F53 32 CC
76 4F 56 F5 33 3C CA 72A A1 656 13 B5 FA 76A 4F 6A F5 32 3CC A7
A4 56 AF 33 23 CA 72 A 65 13 4B FA 76 4F 56 F5 33 3C A 2A
F5 AF 53 23 CC 72 AA 16 61 4B 5F 76 A4 56 AF 33 23C CA 72 A
6A 53 32 CC A7 A 16 56 34 5F A7 A F5 AF 53 23 C 72 AA 16
F5 32 3C A 2A A1 56 134 B5 A7 6A 4F5 6A 53 323 CC A7 AA 16 561

(a) Exempt
33 3C CA 72A A1 65 13 B5 FA 6A 4F 6A F5 32 C A7 2A 1 56 34
23 C 72 A 65 61 4B FA 76 4 56 F 33 3C CA 2A A 65 13 B5

(a) Rs 75,000
CC A7 A 16 61 34 5F 7 A4 F5 AF 53 23 C 72 A 16 61 4B FA

(a) Citizenship
1) Q. 1 is compulsory.

(a) fully taxable

A7 2A A16 56 34 B5F A7 6A F5 6A 53 323 CC A72 AA 16 561 34B 5F 76

(a) an individual
2A A1 56 134 B5 A7 6A 4F5 6A F53 323 CC A7 AA 16 561 34B 5F A7 A4
A1 656 13 B5 FA 6A 4F 6A F5 32 CC A7 2A 16 56 34 5F A7 6A F5
65 13 4B5 FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A7 6A 4F5 6A

(b) Residential Status

61 4B F 76 4 56 F 33 3C CA 72 A 65 13 B FA 6A 4F 6A F5
34 5F A7 A F5 A 53 23 C 72 AA 16 61 4B 5F 76 4 56 F 33

(a) An Indian Company

B5 A 6A 4F 6A F5 32 CC A7 A 16 56 34 5F A7 A F5 A 53 23
FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A 6A 4F5 6A F53 32 CC

(a) Income from Business

(a) Long term capital gain

76 4F 56 F5 33 3C CA 72A A1 656 13 B5 FA 76A 4F 6A F5 32 3CC A7
A4 56 AF 33 23 CA 72 A 65 13 4B FA 76 4F 56 F5 33 3C A 2A
F5 AF 53 23 CC 72 AA 16 61 4B 5F 76 A4 56 AF 33 23C CA 72 A
6A 53 32 CC A7 A 16 56 34 5F A7 A F5 AF 53 23 C 72 AA 16

(c) Income from Other Sources

F5 32 3C A 2A A1 56 134 B5 A7 6A 4F5 6A 53 323 CC A7 AA 16 561
5) Use of simple calculator is allowed.

(b) Income from House Property

33 3C CA 72A A1 65 13 B5 FA 6A 4F 6A F5 32 C A7 2A 1 56 34

(b) Taxable
23 C 72 A 65 61 4B FA 76 4 56 F 33 3C CA 2A A 65 13 B5

4. Capital gain arises on transfer of any asset.

(a) Every person is also an assessee

CC A7 A 16 61 34 5F 7 A4 F5 AF 53 23 C 72 A 16 61 4B FA

(a) Allowed as business expenditure

under section 80U of ____________

3) Figures to the right indicate full marks.

A7 2A A16 56 34 B5F A7 6A F5 6A 53 323 CC A72 AA 16 561 34B 5F 76

(b) fully exempt

Page 1 of 5
(c) An individual is always an assessee

2A A1 56 134 B5 A7 6A 4F5 6A F53 323 CC A7 AA 16 561 34B 5F A7 A4

(b) Not allowed as business expenditure

A1 656 13 B5 FA 6A 4F 6A F5 32 CC A7 2A 16 56 34 5F A7 6A F5
(b) Every person need not be an assessee

1. An association of persons consists of any person.

4) Workings should form part of your answer.

65 13 4B5 FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A7 6A 4F5 6A

(c) Partly allowed as business expenditure

(c) Both Citizenship and Residential Status
61 4B F 76 4 56 F 33 3C CA 72 A 65 13 B FA 6A 4F 6A F5
Every assessee is a person and __________

34 5F A7 A F5 A 53 23 C 72 AA 16 61 4B 5F 76 4 56 F 33

(b) Rs 1,25,000
B5 A 6A 4F 6A F5 32 CC A7 A 16 56 34 5F A7 A F5 A 53 23
2) Q.2 to Q.5 are compulsory with internal choice.

FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A 6A 4F5 6A F53 32 CC

(b) a body of individuals

76 4F 56 F5 33 3C CA 72A A1 656 13 B5 FA 76A 4F 6A F5 32 3CC A7

[Time: 2 ½ Hours]

A4 56 AF 33 23 CA 72 A 65 13 4B FA 76 4F 56 F5 33 3C A 2A
F5 AF 53 23 CC 72 AA 16 61 4B 5F 76 A4 56 AF 33 23C CA 72 A
6A 53 32 CC A7 A 16 56 34 5F A7 A F5 AF 53 23 C 72 AA 16
F5 32 3C A 2A A1 56 134 B5 A7 6A 4F5 6A 53 323 CC A7 AA 16 561

6AF53323CCA72AA1656134B5FA76A4F5
(b) A Co-operative Bank
33 3C CA 72A A1 65 13 B5 FA 6A 4F 6A F5 32 C A7 2A 1 56 34
23 C 72 A 65 61 4B FA 76 4 56 F 33 3C CA 2A A 65 13 B5

Gift received from brother Rs 1,00,000 is ____________

CC A7 A 16 61 34 5F 7 A4 F5 AF 53 23 C 72 A 16 61 4B FA
A7 2A A16 56 34 B5F A7 6A F5 6A 53 323 CC A72 AA 16 561 34B 5F 76

Donation to Chief Minister’s Relief Fund is ____________

2A A1 56 134 B5 A7 6A 4F5 6A F53 323 CC A7 AA 16 561 34B 5F A7 A4

State whether given statements are True or False: (Any 7)

Chartered Accountant, rent received by him is ____________
A1 656 13 B5 FA 6A 4F 6A F5 32 CC A7 2A 16 56 34 5F A7 6A F5

Cost inflation index is applicable when there is ____________

(c) Partly Exempt
Paper / Subject Code: 46018 / Finance:Direct Taxes

65 13 4B5 FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A7 6A 4F5 6A

61 4B F 76 4 56 F 33 3C CA 72 A 65 13 B FA 6A 4F 6A F5

Dividend received is exempt if it is received from ____________

Choose correct alternative and rewrite the statement: (Any 8)

34 5F A7 A F5 A 53 23 C 72 AA 16 61 4B 5F 76 4 56 F 33

(c) Nil

3. Gratuity received by Government employee on retirement is fully taxable.

B5 A 6A 4F 6A F5 32 CC A7 A 16 56 34 5F A7 A F5 A 53 23
FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A 6A 4F5 6A F53 32 CC
Total income of a person is determined on the basis of ____________

76 4F 56 F5 33 3C CA 72A A1 656 13 B5 FA 76A 4F 6A F5 32 3CC A7

A4 56 AF 33 23 CA 72 A 65 13 4B FA 76 4F 56 F5 33 3C A 2A

(c) Exempt up to Rs 50,000

F5 AF 53 23 CC 72 AA 16 61 4B 5F 76 A4 56 AF 33 23C CA 72
The Legal status of Ms. Hima Das, Indian sprint runner is ____________

6A 53 32 CC A7 A 16 56 34 5F A7 A F5 AF 53 23 C 72 AA
(c) a sportsman

F5 32 3C A 2A A1 56 134 B5 A7 6A 4F5 6A 53 323 CC A7 AA

33 3C CA 72A A1 65 13 B5 FA 6A 4F 6A F5 32 C A7 2A 1
Uncommuted Pension received by a Government employee is ____________

(c) Any Company

23 C 72 A 65 61 4B FA 76 4 56 F 33 3C CA 2A A 6

(b) Business income (c) Short term capital gain

CC A7 A 16 61 34 5F 7 A4 F5 AF 53 23 C 72 A 16
[Marks: 75]

A7 2A A16 56 34 B5F A7 6A F5 6A 53 323 CC A72 AA 16 5

2A A1 56 134 B5 A7 6A 4F5 6A F53 323 CC A7 AA 16 561
A1 656 13 B5 FA 6A 4F 6A F5 32 CC A7 2A 16 56

2. Family pension received by a widow of a deceased employee is income from other sources.
65 13 4B5 FA 76A 4F 56A F5 332 3C A 2A A1 56 13

(7)
(8)

61 4B F 76 4 56 F 33 3C CA 72 A 65 13

Mr. Anil is a person with a physically disability of 50%. He is entitled to a deduction

Mr. Kaustubh, a Chartered Accountant lets out his ownership office to another

34 5F A7 A F5 A 53 23 C 72 AA 16 61 4
B5 A 6A 4F 6A F5 32 CC A7 A 16 56 34
FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B
76 4F 56 F5 33 3C CA 72A A1 656 13 B5
A4 56 AF 33 23 CA 72 A 65 13 4B F
F5 AF 53 23 CC 72 AA 16 61 4B 5F
6A 53 32 CC A7 A 16 56 34 5F A
F5 32 3C A 2A A1 56 134 B5 A7
33 3 CA 72 A 65 13 B FA
32 3CC CA7 72A A16 656 134 B5F FA7 76A 4F5
3 A 1 B 4
23 CC A72 2AA 165 561 34B 5FAA76 6A4 F56 6AF
CC A7 A 16 61 34 5F 7 A4 F5 AF 53
CC A7 2A A16 561 34 B5F A7 6A4 F5 6AF 53 323
2 A B 6 6 3 C
CAA72 AA 165 5613 34B 5FAA76 A4F F56AAF5 5332 23C CA
7 AA 16 61 4B 5F 76 A4 56 F 33 3C CA 72
A7 2A 16 56 34 5F A7 A F5 A 53 23 C 72 AA
2 A 1 B 6 4 6 F 3 C A
72 AA 165 5613 34B 5FAA76 A4F F56AAF5 5332 23C CA 72AAA1 1656
AA 16 61 4B 5F 76 A4 56 F 33 3C CA 72 A 65 13
2A 1 56 34 5 A7 A F5 A 53 23 C 7 AA 16 61 4B
A 65 13 B FA 6 4F 6A F5 32 C A 2A 1 56 34 5

77058
A1 1656 613 4B5 5FA 76AA4F 56A F5 332 3CC CA7 72A A16 656 134 B5F FA7
6 4 F 7 5 2 A 1 B 6

c)
a)
F 3 3

b)
Rs. 2,000
16 561 134B B5F A76 6A4 4F56 6AF 533 323C CCAA72 AA 165 5613 34B 5FAA76 A4F
56 34 5F A7 A F5 A 53 23 C 7 AA 16 61 4B 5F 76 A4 56

Particulars
65 13 B5 A 6A 4F 6A F5 32 C A 2A 1 56 34 5 A7 A F5 A

Basic Salary

Leave Salary
61 4B F 76 4 56 F 33 3C CA 72 A 65 13 B FA 6A 4F 6A F5
34 5F A7 A F5 A 53 23 C 72 AA 16 61 4B 5F 76 4 56 F 33
B5 A 6A 4F 6A F5 32 CC A7 A 16 56 34 5F A7 A F5 A 53 23
FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A 6A 4F5 6A F53 32 CC
76 4F 56 F5 33 3C CA 72A A1 656 13 B5 FA 76A 4F 6A F5 32 3CC A7

Other Information:
Dearness allowance
A4 56 AF 33 23 CA 72 A 65 13 4B FA 76 4F 56 F5 33 3C A 2A

Particulars
F5 AF 53 23 CC 72 AA 16 61 4B 5F 76 A4 56 AF 33 23C CA 72 A
6A 53 32 CC A7 A 16 56 34 5F A7 A F5 AF 53 23 C 72 AA 16
F5 32 3C A 2A A1 56 134 B5 A7 6A 4F5 6A 53 323 CC A7 AA 16 561
33 3C CA 72A A1 65 13 B5 FA 6A 4F 6A F5 32 C A7 2A 1 56 34
23 C 72 A 65 61 4B FA 76 4 56 F 33 3C CA 2A A 65 13 B5

Non-Resident
CC A7 A 16 61 34 5F 7 A4 F5 AF 53 23 C 72 A 16 61 4B FA
A7 2A A16 56 34 B5F A7 6A F5 6A 53 323 CC A72 AA 16 561 34B 5F 76
2A A1 56 134 B5 A7 6A 4F5 6A F53 323 CC A7 AA 16 561 34B 5F A7 A4
A1 656 13 B5 FA 6A 4F 6A F5 32 CC A7 2A 16 56 34 5F A7 6A F5
65 13 4B5 FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A7 6A 4F5 6A
61 4B F 76 4 56 F 33 3C CA 72 A 65 13 B FA 6A 4F 6A F5

Arrears of salary (Not taxed earlier)

Perquisite value of Rent-Free House
34 5F A7 A F5 A 53 23 C 72 AA 16 61 4B 5F 76 4 56 F 33

Profession Tax Deducted from salary

B5 A 6A 4F 6A F5 32 CC A7 A 16 56 34 5F A7 A F5 A 53 23
FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A 6A 4F5 6A F53 32 CC
76 4F 56 F5 33 3C CA 72A A1 656 13 B5 FA 76A 4F 6A F5 32 3CC A7
A4 56 AF 33 23 CA 72 A 65 13 4B FA 76 4F 56 F5 33 3C A 2A
F5 AF 53 23 CC 72 AA 16 61 4B 5F 76 A4 56 AF 33 23C CA 72 A

Conveyance for visiting the institute Rs. 600

6A 53 32 CC A7 A 16 56 34 5F A7 A F5 AF 53 23 C 72 AA 16

Resident and Ordinary Resident

F5 32 3C A 2A A1 56 134 B5 A7 6A 4F5 6A 53 323 CC A7 AA 16 561

for a policy of Rs. 6,00,000 issued on 1-4-2011.

information for the year ended 31st March,2019.

33 3C CA 72A A1 65 13 B5 FA 6A 4F 6A F5 32 C A7 2A 1 56 34
23 C 72 A 65 61 4B FA 76 4 56 F 33 3C CA 2A A 65 13 B5
CC A7 A 16 61 34 5F 7 A4 F5 AF 53 23 C 72 A 16 61 4B FA

Resident but not Ordinarily Resident

2. Income from agriculture in Bangladesh

A7 2A A16 56 34 B5F A7 6A F5 6A 53 323 CC A72 AA 16 561 34B 5F 76

OR

Page 2 of 5
2A A1 56 134 B5 A7 6A 4F5 6A F53 323 CC A7 AA 16 561 34B 5F A7 A4

Examination Remuneration received from his college

A1 656 13 B5 FA 6A 4F 6A F5 32 CC A7 2A 16 56 34 5F A7 6A F5
65 13 4B5 FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A7 6A 4F5 6A

4. Interest income earned and received in India

61 4B F 76 4 56 F 33 3C CA 72 A 65 13 B FA 6A 4F 6A F5
dependent on him. He can claim deduction u/s 80C.

34 5F A7 A F5 A 53 23 C 72 AA 16 61 4B 5F 76 4 56 F 33
B5 A 6A 4F 6A F5 32 CC A7 A 16 56 34 5F A7 A F5 A 53 23
FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A 6A 4F5 6A F53 32 CC

Compute his taxable Income for the Assessment Year 2019-20.

76 4F 56 F5 33 3C CA 72A A1 656 13 B5 FA 76A 4F 6A F5 32 3CC A7 Examination Remuneration received from Mumbai University
6. Past untaxed profits brought into India is always taxable.

A4 56 AF 33 23 CA 72 A 65 13 4B FA 76 4F 56 F5 33 3C A 2A

3. Dividend from German Company, received in India

F5 AF 53 23 CC 72 AA 16 61 4B 5F 76 A4 56 AF 33 23C CA 72 A

5. Income from business in Japan, controlled from India

6A 53 32 CC A7 A 16 56 34 5F A7 A F5 AF 53 23 C 72 AA 16
F5 32 3C A 2A A1 56 134 B5 A7 6A 4F5 6A 53 323 CC A7 AA 16 561

6AF53323CCA72AA1656134B5FA76A4F5
33 3C CA 72A A1 65 13 B5 FA 6A 4F 6A F5 32 C A7 2A 1 56 34
23 C 72 A 65 61 4B FA 76 4 56 F 33 3C CA 2A A 65 13 B5

1. Payments received in U.K., for services rendered in Korea

CC A7 A 16 61 34 5F 7 A4 F5 AF 53 23 C 72 A 16 61 4B FA
A7 2A A16 56 34 B5F A7 6A F5 6A 53 323 CC A72 AA 16 561 34B 5F 76

c) He received Best Teacher Award of Rs 21,000 from State Government.

from IIT, Roorkee. For which he paid interest of Rs 60,000 during the year.
2A A1 56 134 B5 A7 6A 4F5 6A F53 323 CC A7 AA 16 561 34B 5F A7 A4
A1 656 13 B5 FA 6A 4F 6A F5 32 CC A7 2A 16 56 34 5F A7 6A F5
Paper / Subject Code: 46018 / Finance:Direct Taxes

7. Provision for Doubtful Debts can be deducted from profits of business.

65 13 4B5 FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A7 6A 4F5 6A

61 4B F 76 4 56 F 33 3C CA 72 A 65 13 B FA 6A 4F 6A F5
34 5F A7 A F5 A 53 23 C 72 AA 16 61 4B 5F 76 4 56 F 33
B5 A 6A 4F 6A F5 32 CC A7 A 16 56 34 5F A7 A F5 A 53 23
FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A 6A 4F5 6A F53 32 CC
8. Mediclaim premium paid by cash Rs 15,000 is allowed as deduction u/s 80D.

76 4F 56 F5 33 3C CA 72A A1 656 13 B5 FA 76A 4F 6A F5 32 3CC A7

A4 56 AF 33 23 CA 72 A 65 13 4B FA 76 4F 56 F5 33 3C A 2A
F5 AF 53 23 CC 72 AA 16 61 4B 5F 76 A4 56 AF 33 23C CA 72

March, 2019. Compute her Gross Total Income for the assessment year 2019-20.
6A 53 32 CC A7 A 16 56 34 5F A7 A F5 AF 53 23 C 72 AA
Rs.

d) He received cash gift from father-in-law Rs. 51,000 on his anniversary on 15-03-2019.
F5 32 3C A 2A A1 56 134 B5 A7 6A 4F5 6A 53 323 CC A7 AA
33 3C CA 72A A1 65 13 B5 FA 6A 4F 6A F5 32 C A7 2A 1
10. Mr. Amitabh paid Life Insurance Premium of Rs. 50,000 on behalf of his wife who is

23 C 72 A 65 61 4B FA 76 4 56 F 33 3C CA 2A A 6
CC A7 A 16 61 34 5F 7 A4 F5 AF 53 23 C 72 A 16

Rs
A7 2A A16 56 34 B5F A7 6A F5 6A 53 323 CC A72 AA 16 5
a) He received Royalty from writing books Rs. 26,000. Expenses on typing, stationery etc. were
9. Municipal tax paid by owner is allowed as deduction from deemed to be let out property.
5. Advance salary received by an employee from the employer is not a part of Gross Salary.

2A A1 56 134 B5 A7 6A 4F5 6A F53 323 CC A7 AA 16 561

Q.2 Mrs. Riya Ghosh has earned the following incomes during the financial year ended on 31st

2,50,000
1,70,000
60,000
1,50,000
3,00,000
A1 656 13 B5 FA 6A 4F 6A F5 32 CC A7 2A 16 56

(15)
65 13 4B5 FA 76A 4F 56A F5 332 3C A 2A A1 56 13
(15)

8,500
15,000
1,60,000
20,000
50,000 per month.

Rs. 200 per month

24,000 per annum
60,000 per month

61 4B F 76 4 56 F 33 3C CA 72 A 65 13
b) He received Honorarium from Sandip Management Institute as a visiting lecturer Rs. 5,000.

f) He had a taken a loan from Bank of India for higher education of his daughter pursuing Engineering
e) He purchased National Savings certificates VIII worth Rs 50,000 & paid LIC premium of Rs 60,000
Q.2 Mr. Ganesh Kubal is employed with The New College, Thane. He gives you following

34 5F A7 A F5 A 53 23 C 72 AA 16 61 4
B5 A 6A 4F 6A F5 32 CC A7 A 16 56 34
FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B
76 4F 56 F5 33 3C CA 72A A1 656 13 B5
A4 56 AF 33 23 CA 72 A 65 13 4B F
F5 AF 53 23 CC 72 AA 16 61 4B 5F
6A 53 32 CC A7 A 16 56 34 5F A
F5 32 3C A 2A A1 56 134 B5 A7
33 3 CA 72 A 65 13 B FA
32 3CC CA7 72A A16 656 134 B5F FA7 76A 4F5
3 A 1 B 4
23 CC A72 2AA 165 561 34B 5FAA76 6A4 F56 6AF
CC A7 A 16 61 34 5F 7 A4 F5 AF 53
CC A7 2A A16 561 34 B5F A7 6A4 F5 6AF 53 323
2 A B 6 6 3 C
CAA72 AA 165 5613 34B 5FAA76 A4F F56AAF5 5332 23C CA
7 AA 16 61 4B 5F 76 A4 56 F 33 3C CA 72
A7 2A 16 56 34 5F A7 A F5 A 53 23 C 72 AA
2 A 1 B 6 4 6 F 3 C A

3.
2.
1.

4.
72 AA 165 5613 34B 5FAA76 A4F F56AAF5 5332 23C CA 72AAA1 1656
AA 16 61 4B 5F 76 A4 56 F 33 3C CA 72 A 65 13
2A 1 56 34 5 A7 A F5 A 53 23 C 7 AA 16 61 4B
A 65 13 B FA 6 4F 6A F5 32 C A 2A 1 56 34 5

77058
A1 1656 613 4B5 5FA 76AA4F 56A F5 332 3CC CA7 72A A16 656 134 B5F FA7
6 4 F 7 5 F 3 3 2 A 1 B 6

e)
c)
a)

d)
d)
b)
Repairs
months)
16 561 134B B5F A76 6A4 4F56 6AF 533 323C CCAA72 AA 165 5613 34B 5FAA76 A4F

Fair Rent
56 34 5F A7 A F5 A 53 23 C 7 AA 16 61 4B 5F 76 A4 56
65 13 B5 A 6A 4F 6A F5 32 C A 2A 1 56 34 5 A7 A F5 A
61 4B F 76 4 56 F 33 3C CA 72 A 65 13 B FA 6A 4F 6A F5
34 5F A7 A F5 A 53 23 C 72 AA 16 61 4B 5F 76 4 56 F 33
B5 A 6A 4F 6A F5 32 CC A7 A 16 56 34 5F A7 A F5 A 53 23

Other Expenses:
FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A 6A 4F5 6A F53 32 CC
76 4F 56 F5 33 3C CA 72A A1 656 13 B5 FA 76A 4F 6A F5 32 3CC A7
A4 56 AF 33 23 CA 72 A 65 13 4B FA 76 4F 56 F5 33 3C A 2A

Principal repaid
F5 AF 53 23 CC 72 AA 16 61 4B 5F 76 A4 56 AF 33 23C CA 72 A
6A 53 32 CC A7 A 16 56 34 5F A7 A F5 AF 53 23 C 72 AA 16

Nature of occupancy

Land Revenue payable

F5 32 3C A 2A A1 56 134 B5 A7 6A 4F5 6A 53 323 CC A7 AA 16 561

Rent collection charges

2016-17
2014-15
2009-10
1997-98
33 3C CA 72A A1 65 13 B5 FA 6A 4F 6A F5 32 C A7 2A 1 56 34

Date on which loan taken

23 C 72 A 65 61 4B FA 76 4 56 F 33 3C CA 2A A 65 13 B5
CC A7 A 16 61 34 5F 7 A4 F5 AF 53 23 C 72 A 16 61 4B FA
A7 2A A16 56 34 B5F A7 6A F5 6A 53 323 CC A72 AA 16 561 34B 5F 76

Details of Borrowed Capital:

Fire Insurance Premium paid
2A A1 56 134 B5 A7 6A 4F5 6A F53 323 CC A7 AA 16 561 34B 5F A7 A4
A1 656 13 B5 FA 6A 4F 6A F5 32 CC A7 2A 16 56 34 5F A7 6A F5

Interest Paid during the year

65 13 4B5 FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A7 6A 4F5 6A
Municipal Valuation (per month)
61 4B F 76 4 56 F 33 3C CA 72 A 65 13 B FA 6A 4F 6A F5
34 5F A7 A F5 A 53 23 C 72 AA 16 61 4B 5F 76 4 56 F 33

Municipal taxes paid on 26-07-2018

B5 A 6A 4F 6A F5 32 CC A7 A 16 56 34 5F A7 A F5 A 53 23

Winning from lottery Rs. 70,000

FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A 6A 4F5 6A F53 32 CC

Financial year
76 4F 56 F5 33 3C CA 72A A1 656 13 B5 FA 76A 4F 6A F5 32 3CC A7
A4 56 AF 33 23 CA 72 A 65 13 4B FA 76 4F 56 F5 33 3C A 2A
F5 AF 53 23 CC 72 AA 16 61 4B 5F 76 A4 56 AF 33 23C CA 72 A
6A 53 32 CC A7 A 16 56 34 5F A7 A F5 AF 53 23 C 72 AA 16
F5 32 3C A 2A A1 56 134 B5 A7 6A 4F5 6A 53 323 CC A7 AA 16 561
33 3C CA 72A A1 65 13 B5 FA 6A 4F 6A F5 32 C A7 2A 1 56 34
Particulars
following information for previous year 2018-19.

23 C 72 A 65 61 4B FA 76 4 56 F 33 3C CA 2A A 65 13 B5
CC A7 A 16 61 34 5F 7 A4 F5 AF 53 23 C 72 A 16 61 4B FA

Cost of improvement are as follows:

A7 2A A16 56 34 B5F A7 6A F5 6A 53 323 CC A72 AA 16 561 34B 5F 76

OR

Page 3 of 5
2A A1 56 134 B5 A7 6A 4F5 6A F53 323 CC A7 AA 16 561 34B 5F A7 A4
A1 656 13 B5 FA 6A 4F 6A F5 32 CC A7 2A 16 56 34 5F A7 6A F5
65 13 4B5 FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A7 6A 4F5 6A

Dividend from Reliance Industries Ltd Rs 25,000.

61 4B F 76 4 56 F 33 3C CA 72 A 65 13 B FA 6A 4F 6A F5
34 5F A7 A F5 A 53 23 C 72 AA 16 61 4B 5F 76 4 56 F 33
Rent Received (per month) (House no 2. was vacant for 3
7. Rent from house in Kolkata, received in Korea.

B5 A 6A 4F 6A F5 32 CC A7 A 16 56 34 5F A7 A F5 A 53 23
FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A 6A 4F5 6A F53 32 CC

Expenses on transfer amounted to Rs 1,00,000.

6. Royalty Income received from Indian Companies

76 4F 56 F5 33 3C CA 72A A1 656 13 B5 FA 76A 4F 6A F5 32 3CC A7

A4 56 AF 33 23 CA 72 A 65 13 4B FA 76 4F 56 F5 33 3C A 2A

Interest on fixed deposits with Bank of Baroda Rs. 50,000.

F5 AF 53 23 CC 72 AA 16 61 4B 5F 76 A4 56 AF 33 23C CA 72 A
6A 53 32 CC A7 A 16 56 34 5F A7 A F5 AF 53 23 C 72 AA 16

Fair market value as on 1-4-2001 was Rs. 12, 50,000

F5 32 3C A 2A A1 56 134 B5 A7 6A 4F5 6A 53 323 CC A7 AA 16 561

Additional information pertaining to property was as follows.

5,50,000
4,00,000
1,50,000
80,000
Rs.

6AF53323CCA72AA1656134B5FA76A4F5
Mrs. Anjali Kapoor also received the following other income:
33 3C CA 72A A1 65 13 B5 FA 6A 4F 6A F5 32 C A7 2A 1 56 34
23 C 72 A 65 61 4B FA 76 4 56 F 33 3C CA 2A A 65 13 B5
CC A7 A 16 61 34 5F 7 A4 F5 AF 53 23 C 72 A 16 61 4B FA

He sold residential property on 15-2-19 for Rs 2,00,00,000

A7 2A A16 56 34 B5F A7 6A F5 6A 53 323 CC A72 AA 16 561 34B 5F 76
2A A1 56 134 B5 A7 6A 4F5 6A F53 323 CC A7 AA 16 561 34B 5F A7 A4

Compute her Net taxable Income for the Assessment Year 2019-20.
A1 656 13 B5 FA 6A 4F 6A F5 32 CC A7 2A 16 56 34 5F A7 6A F5
Paper / Subject Code: 46018 / Finance:Direct Taxes

65 13 4B5 FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A7 6A 4F5 6A

He also purchased NHAI bonds of Rs 10,00,000 on 27-03-2019.

61 4B F 76 4 56 F 33 3C CA 72 A 65 13 B FA 6A 4F 6A F5
House I

34 5F A7 A F5 A 53 23 C 72 AA 16 61 4B 5F 76 4 56 F 33
B5 A 6A 4F 6A F5 32 CC A7 A 16 56 34 5F A7 A F5 A 53 23
Self-occupied

He acquired new residential house for Rs. 65,00,000 on 20-03-2019.

FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A 6A 4F5 6A F53 32 CC
8. Amount brought to India, out of past untaxed profits earned in London

Nil

30,000
80,000
5,000
10,000
12,000
12,000
17,500
2,00,000

76 4F 56 F5 33 3C CA 72A A1 656 13 B5 FA 76A 4F 6A F5 32 3CC A7

Mrs. Anjali paid Medical Insurance Premium of Rs. 15,000 for self by cheque.
A4 56 AF 33 23 CA 72 A 65 13 4B FA 76 4F 56 F5 33 3C A 2A
F5 AF 53 23 CC 72 AA 16 61 4B 5F 76 A4 56 AF 33 23C CA 72
6A 53 32 CC A7 A 16 56 34 5F A7 A F5 AF 53 23 C 72 AA
F5 32 3C A 2A A1 56 134 B5 A7 6A 4F5 6A 53 323 CC A7 AA
33 3C CA 72A A1 65 13 B5 FA 6A 4F 6A F5 32 C A7 2A 1
23 C 72 A 65 61 4B FA 76 4 56 F 33 3C CA 2A A 6
Q.3 Mrs. Anjali Kapoor is a physically disabled person (60% disability). She gives you the

CC A7 A 16 61 34 5F 7 A4 F5 AF 53 23 C 72 A 16
A7 2A A16 56 34 B5F A7 6A F5 6A 53 323 CC A72 AA 16 5

Q.3 Mr. Ramesh Mehta acquired a residential property for Rs. 2, 50,000 on 1st October 1994.
2A A1 56 134 B5 A7 6A 4F5 6A F53 323 CC A7 AA 16 561
Let Out
1,50,000
3,00,000
1,80,000

House II

A1 656 13 B5 FA 6A 4F 6A F5 32 CC A7 2A 16 56
15-10-2011 11-12-2010

65 13 4B5 FA 76A 4F 56A F5 332 3C A 2A A1 56 13

40,000
90,000
7,000
12,000
13,000
15,000
15,000
35,000
26,000
3,00,000

(15)
(15)

61 4B F 76 4 56 F 33 3C CA 72 A 65 13
34 5F A7 A F5 A 53 23 C 72 AA 16 61 4
B5 A 6A 4F 6A F5 32 CC A7 A 16 56 34
FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B
76 4F 56 F5 33 3C CA 72A A1 656 13 B5
A4 56 AF 33 23 CA 72 A 65 13 4B F
F5 AF 53 23 CC 72 AA 16 61 4B 5F
6A 53 32 CC A7 A 16 56 34 5F A
F5 32 3C A 2A A1 56 134 B5 A7
33 3 CA 72 A 65 13 B FA
32 3CC CA7 72A A16 656 134 B5F FA7 76A 4F5
3 A 1 B 4
23 CC A72 2AA 165 561 34B 5FAA76 6A4 F56 6AF
CC A7 A 16 61 34 5F 7 A4 F5 AF 53
CC A7 2A A16 561 34 B5F A7 6A4 F5 6AF 53 323
2 A B 6 6 3 C
CAA72 AA 165 5613 34B 5FAA76 A4F F56AAF5 5332 23C CA
7 AA 16 61 4B 5F 76 A4 56 F 33 3C CA 72
A7 2A 16 56 34 5F A7 A F5 A 53 23 C 72 AA
2 A 1 B 6 4 6 F 3 C A
72 AA 165 5613 34B 5FAA76 A4F F56AAF5 5332 23C CA 72AAA1 1656

Q.4
AA 16 61 4B 5F 76 A4 56 F 33 3C CA 72 A 65 13
2A 1 56 34 5 A7 A F5 A 53 23 C 7 AA 16 61 4B
A 65 13 B FA 6 4F 6A F5 32 C A 2A 1 56 34 5

77058
A1 1656 613 4B5 5FA 76AA4F 56A F5 332 3CC CA7 72A A16 656 134 B5F FA7
4

2019-20.
6 F 7 5 F 3 3 2 A 1 B 6
16 561 134B B5F A76 6A4 4F56 6AF 533 323C CCAA72 AA 165 5613 34B 5FAA76 A4F
56 34 5F A7 A F5 A 53 23 C 7 AA 16 61 4B 5F 76 A4 56

Particulars
65 13 B5 A 6A 4F 6A F5 32 C A 2A 1 56 34 5 A7 A F5 A
61 4B F 76 4 56 F 33 3C CA 72 A 65 13 B FA 6A 4F 6A F5
34 5F A7 A F5 A 53 23 C 72 AA 16 61 4B 5F 76 4 56 F 33

Family Pension
B5 A 6A 4F 6A F5 32 CC A7 A 16 56 34 5F A7 A F5 A 53 23

To Rent
FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A 6A 4F5 6A F53 32 CC
76 4F 56 F5 33 3C CA 72A A1 656 13 B5 FA 76A 4F 6A F5 32 3CC A7

March, 2019.
A4 56 AF 33 23 CA 72 A 65 13 4B FA 76 4F 56 F5 33 3C A 2A

Particulars

To GST paid

To Drawings
F5 AF 53 23 CC 72 AA 16 61 4B 5F 76 A4 56 AF 33 23C CA 72 A

To Net Profit
2018– 19
2016 – 17
2014 – 15
2009 – 10
2001 – 02

6A 53 32 CC A7 A 16 56 34 5F A7 A F5 AF 53 23 C 72 AA 16

To Income Tax

Dividend from Tata Co.

F5 32 3C A 2A A1 56 134 B5 A7 6A 4F5 6A 53 323 CC A7 AA 16 561

Interest accrued on NSC

To Depreciation
To Staff Salaries

Interest on Bank deposits

33 3C CA 72A A1 65 13 B5 FA 6A 4F 6A F5 32 C A7 2A 1 56 34

To Advertisement
23 C 72 A 65 61 4B FA 76 4 56 F 33 3C CA 2A A 65 13 B5
CC A7 A 16 61 34 5F 7 A4 F5 AF 53 23 C 72 A 16 61 4B FA
Financial Year

A7 2A A16 56 34 B5F A7 6A F5 6A 53 323 CC A72 AA 16 561 34B 5F 76

Additional Information:
2A A1 56 134 B5 A7 6A 4F5 6A F53 323 CC A7 AA 16 561 34B 5F A7 A4

To Travelling expenses
A1 656 13 B5 FA 6A 4F 6A F5 32 CC A7 2A 16 56 34 5F A7 6A F5

To Printing & Stationery

Interest on Public Provident Fund

Interest on Government securities
65 13 4B5 FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A7 6A 4F5 6A

To Staff welfare expenses

61 4B F 76 4 56 F 33 3C CA 72 A 65 13 B FA 6A 4F 6A F5

Income from Agriculture in Konkan

34 5F A7 A F5 A 53 23 C 72 AA 16 61 4B 5F 76 4 56 F 33

handicapped brother (90% disability).

B5 A 6A 4F 6A F5 32 CC A7 A 16 56 34 5F A7 A F5 A 53 23
FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A 6A 4F5 6A F53 32 CC

To Embezzlement by Employee
76 4F 56 F5 33 3C CA 72A A1 656 13 B5 FA 76A 4F 6A F5 32 3CC A7
To Salary to Anil Dharmadhikari
A4 56 AF 33 23 CA 72 A 65 13 4B FA 76 4F 56 F5 33 3C A 2A
F5 AF 53 23 CC 72 AA 16 61 4B 5F 76 A4 56 AF 33 23C CA 72 A
6A 53 32 CC A7 A 16 56 34 5F A7 A F5 AF 53 23 C 72 AA 16
F5 32 3C A 2A A1 56 134 B5 A7 6A 4F5 6A 53 323 CC A7 AA 16 561
280
264
240
148
100

33 3C CA 72A A1 65 13 B5 FA 6A 4F 6A F5 32 C A7 2A 1 56 34
23 C 72 A 65 61 4B FA 76 4 56 F 33 3C CA 2A A 65 13 B5
CC A7 A 16 61 34 5F 7 A4 F5 AF 53 23 C 72 A 16 61 4B FA
A7 2A A16 56 34 B5F A7 6A F5 6A 53 323 CC A72 AA 16 561 34B 5F 76

OR
Relevant Cost Inflation Indices are as follows:

Page 4 of 5
2A A1 56 134 B5 A7 6A 4F5 6A F53 323 CC A7 AA 16 561 34B 5F A7 A4
A1 656 13 B5 FA 6A 4F 6A F5 32 CC A7 2A 16 56 34 5F A7 6A F5

15,30,000
5,98,000
1,58,000
90,000
30,000
60,000

42,000
56,000
14,000
64,000
48,000
Cost Inflation Index

65 13 4B5 FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A7 6A 4F5 6A

61 4B F 76 4 56 F 33 3C CA 72 A 65 13 B FA 6A 4F 6A F5
34 5F A7 A F5 A 53 23 C 72 AA 16 61 4B 5F 76 4 56 F 33
B5 A 6A 4F 6A F5 32 CC A7 A 16 56 34 5F A7 A F5 A 53 23
FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A 6A 4F5 6A F53 32 CC
76 4F 56 F5 33 3C CA 72A A1 656 13 B5 FA 76A 4F 6A F5 32 3CC A7

1) Depreciation allowable as per Income Tax Rules Rs 70,000.

Compute the capital gains for Assessment year 2019-20.

A4 56 AF 33 23 CA 72 A 65 13 4B FA 76 4F 56 F5 33 3C A 2A
F5 AF 53 23 CC 72 AA 16 61 4B 5F 76 A4 56 AF 33 23C CA 72 A
6A 53 32 CC A7 A 16 56 34 5F A7 A F5 AF 53 23 C 72 AA 16
F5 32 3C A 2A A1 56 134 B5 A7 6A 4F5 6A 53 323 CC A7 AA 16 561

6AF53323CCA72AA1656134B5FA76A4F5
33 3C CA 72A A1 65 13 B5 FA 6A 4F 6A F5 32 C A7 2A 1 56 34
Rs. Particulars

23 C 72 A 65 61 4B FA 76 4 56 F 33 3C CA 2A A 65 13 B5

Compute her taxable income under the head Income from other sources.
CC A7 A 16 61 34 5F 7 A4 F5 AF 53 23 C 72 A 16 61 4B FA
2,50,000 By Gross Profit

A7 2A A16 56 34 B5F A7 6A F5 6A 53 323 CC A72 AA 16 561 34B 5F 76

2A A1 56 134 B5 A7 6A 4F5 6A F53 323 CC A7 AA 16 561 34B 5F A7 A4
A1 656 13 B5 FA 6A 4F 6A F5 32 CC A7 2A 16 56 34 5F A7 6A F5
Paper / Subject Code: 46018 / Finance:Direct Taxes

65 13 4B5 FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A7 6A 4F5 6A

61 4B F 76 4 56 F 33 3C CA 72 A 65 13 B FA 6A 4F 6A F5
34 5F A7 A F5 A 53 23 C 72 AA 16 61 4B 5F 76 4 56 F 33
B5 A 6A 4F 6A F5 32 CC A7 A 16 56 34 5F A7 A F5 A 53 23
FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A 6A 4F5 6A F53 32 CC
76 4F 56 F5 33 3C CA 72A A1 656 13 B5 FA 76A 4F 6A F5 32 3CC A7
A4 56 AF 33 23 CA 72 A 65 13 4B FA 76 4F 56 F5 33 3C A 2A
F5 AF 53 23 CC 72 AA 16 61 4B 5F 76 A4 56 AF 33 23C CA 72
50,000 By Dividend from Indian Co.

6A 53 32 CC A7 A 16 56 34 5F A7 A F5 AF 53 23 C 72 AA
70,000 By Winning from Horse racing

F5 32 3C A 2A A1 56 134 B5 A7 6A 4F5 6A 53 323 CC A7 AA

33 3C CA 72A A1 65 13 B5 FA 6A 4F 6A F5 32 C A7 2A 1
23 C 72 A 65 61 4B FA 76 4 56 F 33 3C CA 2A A 6
Following is Profit & Loss Account of Mr. Anil Dharmadhikari for the year ended 31st

CC A7 A 16 61 34 5F 7 A4 F5 AF 53 23 C 72 A 16
A7 2A A16 56 34 B5F A7 6A F5 6A 53 323 CC A72 AA 16 5

Q.4 (a) : Mrs. Rani Rane, submit the following particulars of her income for the assessment year
2A A1 56 134 B5 A7 6A 4F5 6A F53 323 CC A7 AA 16 561

political party. You are required to compute her Taxable income for the assessment year 2019-20.
A1 656 13 B5 FA 6A 4F 6A F5 32 CC A7 2A 16 56
65 13 4B5 FA 76A 4F 56A F5 332 3C A 2A A1 56 13

42,000
22,000
9,700
7,500
6,600
7,000
5,000
Rs.
(8)
4) Advertisement expenses include Rs. 20,000 spent on advertisement in a magazine published by a
(15)

61 4B F 76 4 56 F 33 3C CA 72 A 65 13
2) Staff welfare expenses include Rs 40,000 incurred for medical treatment of his physically

3) Half of the Rent is for her residential flat and 1/3rd of the Travelling expenses is personal in nature.
15,30,000
20,000
81,000
14,29,000
Rs.

34 5F A7 A F5 A 53 23 C 72 AA 16 61 4
B5 A 6A 4F 6A F5 32 CC A7 A 16 56 34
FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B
76 4F 56 F5 33 3C CA 72A A1 656 13 B5
A4 56 AF 33 23 CA 72 A 65 13 4B F
F5 AF 53 23 CC 72 AA 16 61 4B 5F
6A 53 32 CC A7 A 16 56 34 5F A
F5 32 3C A 2A A1 56 134 B5 A7
33 3 CA 72 A 65 13 B FA
32 3CC CA7 72A A16 656 134 B5F FA7 76A 4F5
3 A 1 B 4
23 CC A72 2AA 165 561 34B 5FAA76 6A4 F56 6AF
CC A7 A 16 61 34 5F 7 A4 F5 AF 53
CC A7 2A A16 561 34 B5F A7 6A4 F5 6AF 53 323
2 A B 6 6 3 C
CAA72 AA 165 5613 34B 5FAA76 A4F F56AAF5 5332 23C CA
7 AA 16 61 4B 5F 76 A4 56 F 33 3C CA 72
A7 2A 16 56 34 5F A7 A F5 A 53 23 C 72 AA
2 A 1 B 6 4 6 F 3 C A
72 AA 165 5613 34B 5FAA76 A4F F56AAF5 5332 23C CA 72AAA1 1656
AA 16 61 4B 5F 76 A4 56 F 33 3C CA 72 A 65 13
2A 1 56 34 5 A7 A F5 A 53 23 C 7 AA 16 61 4B
A 65 13 B FA 6 4F 6A F5 32 C A 2A 1 56 34 5

77058
A1 1656 613 4B5 5FA 76AA4F 56A F5 332 3CC CA7 72A A16 656 134 B5F FA7
6 4 F 7 5 F 3 3 2 A 1 B 6

5)
4)
3)
2)
1)
16 561 134B B5F A76 6A4 4F56 6AF 533 323C CCAA72 AA 165 5613 34B 5FAA76 A4F years.
56 34 5F A7 A F5 A 53 23 C 7 AA 16 61 4B 5F 76 A4 56
65 13 B5 A 6A 4F 6A F5 32 C A 2A 1 56 34 5 A7 A F5 A
61 4B F 76 4 56 F 33 3C CA 72 A 65 13 B FA 6A 4F 6A F5
34 5F A7 A F5 A 53 23 C 72 AA 16 61 4B 5F 76 4 56 F 33
B5 A 6A 4F 6A F5 32 CC A7 A 16 56 34 5F A7 A F5 A 53 23
FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A 6A 4F5 6A F53 32 CC
76 4F 56 F5 33 3C CA 72A A1 656 13 B5 FA 76A 4F 6A F5 32 3CC A7
A4 56 AF 33 23 CA 72 A 65 13 4B FA 76 4F 56 F5 33 3C A 2A
F5 AF 53 23 CC 72 AA 16 61 4B 5F 76 A4 56 AF 33 23C CA 72 A
6A 53 32 CC A7 A 16 56 34 5F A7 A F5 AF 53 23 C 72 AA 16

assessment year 2019-20.

F5 32 3C A 2A A1 56 134 B5 A7 6A 4F5 6A 53 323 CC A7 AA 16 561
33 3C CA 72A A1 65 13 B5 FA 6A 4F 6A F5 32 C A7 2A 1 56 34
23 C 72 A 65 61 4B FA 76 4 56 F 33 3C CA 2A A 65 13 B5
CC A7 A 16 61 34 5F 7 A4 F5 AF 53 23 C 72 A 16 61 4B FA

2013-14
2014-15
2015-16
2016-17
2017-18
2018-19

A7 2A A16 56 34 B5F A7 6A F5 6A 53 323 CC A72 AA 16 561 34B 5F 76

2A A1 56 134 B5 A7 6A 4F5 6A F53 323 CC A7 AA 16 561 34B 5F A7 A4
A1 656 13 B5 FA 6A 4F 6A F5 32 CC A7 2A 16 56 34 5F A7 6A F5

Deduction U/s 80U.

65 13 4B5 FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A7 6A 4F5 6A
61 4B F 76 4 56 F 33 3C CA 72 A 65 13 B FA 6A 4F 6A F5
Previous Year

Q.5 (a) Explain Deduction u/s 80D.

34 5F A7 A F5 A 53 23 C 72 AA 16 61 4B 5F 76 4 56 F 33
B5 A 6A 4F 6A F5 32 CC A7 A 16 56 34 5F A7 A F5 A 53 23

Long term Capital Gain.

FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A 6A 4F5 6A F53 32 CC

Q.5 Write short notes on (any three):

76 4F 56 F5 33 3C CA 72A A1 656 13 B5 FA 76A 4F 6A F5 32 3CC A7
A4 56 AF 33 23 CA 72 A 65 13 4B FA 76 4F 56 F5 33 3C A 2A
F5 AF 53 23 CC 72 AA 16 61 4B 5F 76 A4 56 AF 33 23C CA 72 A

Any Five items exempt u/s 10.

6A 53 32 CC A7 A 16 56 34 5F A7 A F5 AF 53 23 C 72 AA 16
F5 32 3C A 2A A1 56 134 B5 A7 6A 4F5 6A 53 323 CC A7 AA 16 561
33 3C CA 72A A1 65 13 B5 FA 6A 4F 6A F5 32 C A7 2A 1 56 34
23 C 72 A 65 61 4B FA 76 4 56 F 33 3C CA 2A A 65 13 B5
CC A7 A 16 61 34 5F 7 A4 F5 AF 53 23 C 72 A 16 61 4B FA

Deduction from Income from Salary.

A7 2A A16 56 34 B5F A7 6A F5 6A 53 323 CC A72 AA 16 561 34B 5F 76

Page 5 of 5
2A A1 56 134 B5 A7 6A 4F5 6A F53 323 CC A7 AA 16 561 34B 5F A7 A4
OR
A1 656 13 B5 FA 6A 4F 6A F5 32 CC A7 2A 16 56 34 5F A7 6A F5
Days

65 13 4B5 FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A7 6A 4F5 6A

100
195
125
20
190
183

61 4B F 76 4 56 F 33 3C CA 72 A 65 13 B FA 6A 4F 6A F5
34 5F A7 A F5 A 53 23 C 72 AA 16 61 4B 5F 76 4 56 F 33

Income from Deemed to be Let Out Property.

B5 A 6A 4F 6A F5 32 CC A7 A 16 56 34 5F A7 A F5 A 53 23
FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A 6A 4F5 6A F53 32 CC
76 4F 56 F5 33 3C CA 72A A1 656 13 B5 FA 76A 4F 6A F5 32 3CC A7
A4 56 AF 33 23 CA 72 A 65 13 4B FA 76 4F 56 F5 33 3C A 2A

***************
F5 AF 53 23 CC 72 AA 16 61 4B 5F 76 A4 56 AF 33 23C CA 72 A
6A 53 32 CC A7 A 16 56 34 5F A7 A F5 AF 53 23 C 72 AA 16
F5 32 3C A 2A A1 56 134 B5 A7 6A 4F5 6A 53 323 CC A7 AA 16 561

6AF53323CCA72AA1656134B5FA76A4F5
33 3C CA 72A A1 65 13 B5 FA 6A 4F 6A F5 32 C A7 2A 1 56 34
23 C 72 A 65 61 4B FA 76 4 56 F 33 3C CA 2A A 65 13 B5
CC A7 A 16 61 34 5F 7 A4 F5 AF 53 23 C 72 A 16 61 4B FA
A7 2A A16 56 34 B5F A7 6A F5 6A 53 323 CC A72 AA 16 561 34B 5F 76
2A A1 56 134 B5 A7 6A 4F5 6A F53 323 CC A7 AA 16 561 34B 5F A7 A4
A1 656 13 B5 FA 6A 4F 6A F5 32 CC A7 2A 16 56 34 5F A7 6A F5
Paper / Subject Code: 46018 / Finance:Direct Taxes

65 13 4B5 FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A7 6A 4F5 6A

61 4B F 76 4 56 F 33 3C CA 72 A 65 13 B FA 6A 4F 6A F5
34 5F A7 A F5 A 53 23 C 72 AA 16 61 4B 5F 76 4 56 F 33
B5 A 6A 4F 6A F5 32 CC A7 A 16 56 34 5F A7 A F5 A 53 23
FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B5 A 6A 4F5 6A F53 32 CC
76 4F 56 F5 33 3C CA 72A A1 656 13 B5 FA 76A 4F 6A F5 32 3CC A7
A4 56 AF 33 23 CA 72 A 65 13 4B FA 76 4F 56 F5 33 3C A 2A
F5 AF 53 23 CC 72 AA 16 61 4B 5F 76 A4 56 AF 33 23C CA 72
6A 53 32 CC A7 A 16 56 34 5F A7 A F5 AF 53 23 C 72 AA
F5 32 3C A 2A A1 56 134 B5 A7 6A 4F5 6A 53 323 CC A7 AA
33 3C CA 72A A1 65 13 B5 FA 6A 4F 6A F5 32 C A7 2A 1
Prior to 1-4-2013 he did not visit India. Find out the residential status of Dr. Leonard for the

23 C 72 A 65 61 4B FA 76 4 56 F 33 3C CA 2A A 6
CC A7 A 16 61 34 5F 7 A4 F5 AF 53 23 C 72 A 16
A7 2A A16 56 34 B5F A7 6A F5 6A 53 323 CC A72 AA 16 5
Q.4 (b) : Dr. Leonard, a USA citizen provides you the details of his visit to India during the last 6

2A A1 56 134 B5 A7 6A 4F5 6A F53 323 CC A7 AA 16 561

A1 656 13 B5 FA 6A 4F 6A F5 32 CC A7 2A 16 56
(b) Discuss any Seven items specifically taxable under the head – Income from other sources.

65 13 4B5 FA 76A 4F 56A F5 332 3C A 2A A1 56 13

(7)

(8)

(7)

(15)

61 4B F 76 4 56 F 33 3C CA 72 A 65 13
34 5F A7 A F5 A 53 23 C 72 AA 16 61 4
B5 A 6A 4F 6A F5 32 CC A7 A 16 56 34
FA 76A 4F 56A F5 332 3C A 2A A1 56 134 B
76 4F 56 F5 33 3C CA 72A A1 656 13 B5
A4 56 AF 33 23 CA 72 A 65 13 4B F
F5 AF 53 23 CC 72 AA 16 61 4B 5F
6A 53 32 CC A7 A 16 56 34 5F A
F5 32 3C A 2A A1 56 134 B5 A7
33 3 CA 72 A 65 13 B FA
 E E6 2D C4 0F F7 D 7 E 6F
E6 6E6 2D C42 20F F76 6DB B7D DE2 26F CD
E 2D C4 0 F7 D 7 E 6 CD 1F
E6 62D C4 20F FF7 6D B7D DE2 26F FCD 1F 9F7
C 2 6 B C 9
62 2DC 420 0FF F76 DB 7D E26 6FC D1 1F9F F7C C36
D D 7 E F E
2D C4 420F FF7 76D B7 DE 26F FCD D1F 9F 7C3 36E 6E
2
C 0 F D 6 B D 2
E 6 C 1 F C 9 7 6 6 E 62
C4 420 FF7 76D B7 7DE 26F FCD D1F F9F 7C3 36E E6E 62D DC4
F B D 2 7 6 6
42 20FF F76 6DB 7D E2 6FC CD1 1F9 9F7C C36 6E6 E62 2DC C42 20FF
0 D 7 E 6 D F F E E
20 FF 76D B7 DE 26 FCD 1F 9F 7C 36E 6E 62D DC 420 0FF 76D
F 76 B D 2 FC 9 7 36 6 6 C 42 F 76 B

72957
FF F76 DB 7D E26 6FC D1 1F9F F7C C36 E6E E62 2DC 42 0FF F76 DB 7D
7 D 7 E D F E D 4 0 D 7 E
F7 6D B7 DE 26F FCD 1F 9F7 7C3 36E 6E6 62D C4 20F FF7 76D B7 DE 26F
6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20 F 6D B7 DE 26 C
6D B7 DE 26 FCD 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1F
B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1 9F

(d) Cost
DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF 76D B DE 26 FC D1 F9F 7C
26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 76D B7 7DE 26 FC D1 F9F 7C 36E
FC D1 F9 7C 36 6 62 DC 42 FF 76 B D 2 FC D1 F9 7C 36 6

(b) Prudence
D1 F9 F7C 36 E6 E62 DC 42 0FF 76 DB 7D E2 6FC D1 F9 F7C 36 E6 E62
(a) Realisation
(b) Materiality

(c) Dual aspect

F9 F7 36 E6 E6 DC 42 0F 76 DB 7D E2 6FC D F9 F7 36 E6 E6 DC

(a) Consistency
(c) Dual Aspect
F7 C3 E6 E6 2D 4 0F F7 DB 7D E2 6F D 1F F7 C3 E6 E6 2D 4
C3 6E E6 2D C4 20F F7 6D 7 E 6F CD 1F 9F C3 6E E 2D C4 20
6E 6E 2D C4 20 F7 6D B7 DE 26F CD 1F 9F 7C 6E 6E 62D C4 20 FF7
6E 62D C 20 FF 6D B7 DE 26 C 1 9F 7C 36E 6E 62 C 20 FF 6D

(b) Sole underwriting

(d) None of the above

(d) None of the above
62 C 420 FF 76 B D 26 FC D1 F9F 7C 36 6E 62 DC 42 FF 76 B

(a) Partial underwriting

DC 42 F 76 DB 7D E2 FC D1 F9 7 36 E6 6 DC 42 0F 76 DB 7D
42 0FF F76 DB 7D E2 6FC D1 F9 F7C C36 E6 E62 2DC 42 0FF F76 DB 7D E2

(d) All accounting policies

0F 7 DB 7D E2 6F D F9 F7 3 E6 E6 D 4 0F 7 DB 7D E2 6F
F7 6D 7 E 6F CD 1F F7 C3 6E E6 2D C4 20F F7 6D 7 E 6F CD (d) Valuation of investment

(b) All accounting principles

6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20 F 6D B7 DE 26 C 1F
B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1 9F
DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF 76D B DE 26 FC D1 F9F 7C

(c) Complete or full underwriting

26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 76D B7 7DE 26 FC D1 F9F 7C 36E
FC D1 F9 7C 36 6 62 DC 42 FF 76 B D 2 FC D1 F9 7C 36 6
Q1A. Multiple Choice Questions (any 8)

D1 F9 F7C 36 E6 E62 DC 42 0FF 76 DB 7D E2 6FC D1 F9 F7C 36 E6 E62

(c) All significant accounting policies

F9 F7 36 E6 E6 DC 42 0F 76 DB 7D E2 6FC D F9 F7 36 E6 E6 DC
F7 C3 E6 E6 2D 4 0F F7 DB 7D E2 6F D 1F F7 C3 E6 E6 2D 4

(a) Fundamental accounting assumptions

C3 6E E6 2D C4 20F F7 6D 7 E 6F CD 1F 9F C3 6E E 2D C4 20

(a) The issue price of shares underwritten

6E 6E 2D C4 20 F7 6D B7 DE 26F CD 1F 9F 7C 6E 6E 62D C4 20 FF7
6E 62D C 20 FF 6D B7 DE 26 C 1 9F 7C 36E 6E 62 C 20 FF 6D
62 C 420 FF 76 B D 26 FC D1 F9F 7C 36 6E 62 DC 42 FF 76 B

(b) The face value of share actually purchased

DC 42 F 76 DB 7D E2 FC D1 F9 7 36 E6 6 DC 42 0F 76 DB 7D
1) Following is an example of an accounting policy

42 0FF F76 DB 7D E2 6FC D1 F9 F7C C36 E6 E62 2DC 42 0FF F76 DB 7D E2

Page 1 of 6
3) Accounting to AS I, disclosure should be made of

(c) The face value of shares not purchased by him

0F 7 DB 7D E2 6F D F9 F7 3 E6 E6 D 4 0F 7 DB 7D E2 6F
F7 6D 7 E 6F CD 1F F7 C3 6E E6 2D C4 20F F7 6D 7 E 6F CD
(2½ Hours)

4) The underwriter is entitled to claim remuneration on

6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20 F 6D B7 DE 26 C 1F
B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1 9F
Note – All questions are compulsory with internal choice.

DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF 76D B DE 26 FC D1 F9F 7C

26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 76D B7 7DE 26 FC D1 F9F 7C 36E
FC D1 F9 7C 36 6 62 DC 42 FF 76 B D 2 FC D1 F9 7C 36 6
D1 F9 F7C 36 E6 E62 DC 42 0FF 76 DB 7D E2 6FC D1 F9 F7C 36 E6 E62
F9 F7 36 E6 E6 DC 42 0F 76 DB 7D E2 6FC D F9 F7 36 E6 E6 DC

D1F9F7C36E6E62DC420FF76DB7DE26FC
F7 C3 E6 E6 2D 4 0F F7 DB 7D E2 6F D 1F F7 C3 E6 E6 2D 4
C3 6E E6 2D C4 20F F7 6D 7 E 6F CD 1F 9F C3 6E E 2D C4 20
6E 6E 2D C4 20 F7 6D B7 DE 26F CD 1F 9F 7C 6E 6E 62D C4 20 FF7
6E 62D C 20 FF 6D B7 DE 26 C 1 9F 7C 36E 6E 62 C 20 FF 6D
62 C 420 FF 76 B D 26 FC D1 F9F 7C 36 6E 62 DC 42 FF 76 B
DC 42 F 76 DB 7D E2 FC D1 F9 7 36 E6 6 DC 42 0F 76 DB 7D
42 0FF F76 DB 7D E2 6FC D1 F9 F7C C36 E6 E62 2DC 42 0FF F76 DB 7D E2
0F 7 DB 7D E2 6F D F9 F7 3 E6 E6 D 4 0F 7 DB 7D E2 6F
F7 6D 7 E 6F CD 1F F7 C3 6E E6 2D C4 20F F7 6D 7 E 6F CD
Paper / Subject Code: 46012 / Finance:Financial Accounting

6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20 F 6D B7 DE 26 C 1F
B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1 9F

5) If the whole of the issue of shares or debentures is underwritten it is known as

DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF 76D B DE 26 FC D1 F9F 7C
26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 76D B7 7DE 26 FC D1 F9F 7C 36E
FC D1 F9 7C 36 6 62 DC 42 FF 76 B D 2 FC D1 F9 7C 36 6
D1 F9 F7C 36 E6 E62 DC 42 0FF 76 DB 7D E2 6FC D1 F9 F7C 36 E6
F9 F7 36 E6 E6 DC 42 0F 76 DB 7D E2 6FC D F9 F7 36 E6 E
F7 C3 E6 E6 2D 4 0F F7 DB 7D E2 6F D 1F F7 C3 E6 E6
C3 6E E6 2D C4 20F F7 6D 7 E 6F CD 1F 9F C3 6E E 2
[Total Marks: 75]

6E 6E 2D C4 20 F7 6D B7 DE 26F CD 1F 9F 7C 6E 6E 62D
6E 62D C 20 FF 6D B7 DE 26 C 1 9F 7C 36E 6E 62
(08)

2) The following factor should be considered while selecting and applying accounting policies

62 C 420 FF 76 B D 26 FC D1 F9F 7C 36 6E 62 DC
DC 42 F 76 DB 7D E2 FC D1 F9 7 36 E6 6 DC
42 0FF F76 DB 7D E2 6FC D1 F9 F7C C36 E6 E62 2DC 42
0F 7 DB 7D E2 6F D F9 F7 3 E6 E6 D 4
F7 6D 7 E 6F CD 1F F7 C3 6E E6 2D C4 20
6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20
B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF
DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF
26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 7
FC D1 F9 7C 36 6 62 DC 42 FF 76
D1 F9 F7C 36 E6 E62 DC 42 0FF 76
F F 3 E E D 4 0 7 D
 E E6 2D C4 0F F7 D 7 E 6F
E6 6E6 2D C42 20F F76 6DB B7D DE2 26F CD
E 2D C4 0 F7 D 7 E 6 CD 1F
E6 62D C4 20F FF7 6D B7D DE2 26F FCD 1F 9F7
C 2 6 B C 9
62 2DC 420 0FF F76 DB 7D E26 6FC D1 1F9F F7C C36
D D 7 E F E
2D C4 420F FF7 76D B7 DE 26F FCD D1F 9F 7C3 36E 6E
2
C 0 F D 6 B D 2
E 6 C 1 F C 9 7 6 6 E 62
C4 420 FF7 76D B7 7DE 26F FCD D1F F9F 7C3 36E E6E 62D DC4
F B D 2 7 6 6
42 20FF F76 6DB 7D E2 6FC CD1 1F9 9F7C C36 6E6 E62 2DC C42 20FF
0 D 7 E 6 D F F E E
20 FF 76D B7 DE 26 FCD 1F 9F 7C 36E 6E 62D DC 420 0FF 76D
F 76 B D 2 FC 9 7 36 6 6 C 42 F 76 B

72957
FF F76 DB 7D E26 6FC D1 1F9F F7C C36 E6E E62 2DC 42 0FF F76 DB 7D
7 D 7 E D F E D 4 0 D 7 E
F7 6D B7 DE 26F FCD 1F 9F7 7C3 36E 6E6 62D C4 20F FF7 76D B7 DE 26F
6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20 F 6D B7 DE 26 C
6D B7 DE 26 FCD 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1F
B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1 9F
DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF 76D B DE 26 FC D1 F9F 7C
26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 76D B7 7DE 26 FC D1 F9F 7C 36E
FC D1 F9 7C 36 6 62 DC 42 FF 76 B D 2 FC D1 F9 7C 36 6

(a) Debentures
D1 F9 F7C 36 E6 E62 DC 42 0FF 76 DB 7D E2 6FC D1 F9 F7C 36 E6 E62
F9 F7 36 E6 E6 DC 42 0F 76 DB 7D E2 6FC D F9 F7 36 E6 E6 DC

(b) Equity shares

F7 C3 E6 E6 2D 4 0F F7 DB 7D E2 6F D 1F F7 C3 E6 E6 2D 4
C3 6E E6 2D C4 20F F7 6D 7 E 6F CD 1F 9F C3 6E E 2D C4 20
6E 6E 2D C4 20 F7 6D B7 DE 26F CD 1F 9F 7C 6E 6E 62D C4 20 FF7

(c) Preference shares

6E 62D C 20 FF 6D B7 DE 26 C 1 9F 7C 36E 6E 62 C 20 FF 6D
(c) Firm underwriting
(d) None of the above

62 C 420 FF 76 B D 26 FC D1 F9F 7C 36 6E 62 DC 42 FF 76 B
(a) Partial underwriting

(c) Difference is ignored

DC 42 F 76 DB 7D E2 FC D1 F9 7 36 E6 6 DC 42 0F 76 DB 7D

(d) Government securities

9) Interest on bonds accrues

42 0FF F76 DB 7D E2 6FC D1 F9 F7C C36 E6 E62 2DC 42 0FF F76 DB 7D E2
(b) Complete underwriting

0F 7 DB 7D E2 6F D F9 F7 3 E6 E6 D 4 0F 7 DB 7D E2 6F
F7 6D 7 E 6F CD 1F F7 C3 6E E6 2D C4 20F F7 6D 7 E 6F CD

(c) Book value of the security

6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20 F 6D B7 DE 26 C 1F

(a) Market value of the security

B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1 9F

(b) Nominal value of the security

DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF 76D B DE 26 FC D1 F9F 7C

(b) On due dates fixed in advance

26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 76D B7 7DE 26 FC D1 F9F 7C 36E

8) Interest is always calculated on the

(b) Difference is debited to P&L a/c

FC D1 F9 7C 36 6 62 DC 42 FF 76 B D 2 FC D1 F9 7C 36 6

(a) Difference is credited to P&L a/c

D1 F9 F7C 36 E6 E62 DC 42 0FF 76 DB 7D E2 6FC D1 F9 F7C 36 E6 E62

(a) On the last day of the financial year

F9 F7 36 E6 E6 DC 42 0F 76 DB 7D E2 6FC D F9 F7 36 E6 E6 DC

(c) On the date fixed by board resolution

F7 C3 E6 E6 2D 4 0F F7 DB 7D E2 6F D 1F F7 C3 E6 E6 2D 4

(d) Weighted average cost of the security

C3 6E E6 2D C4 20F F7 6D 7 E 6F CD 1F 9F C3 6E E 2D C4 20
6E 6E 2D C4 20 F7 6D B7 DE 26F CD 1F 9F 7C 6E 6E 62D C4 20 FF7
6E 62D C 20 FF 6D B7 DE 26 C 1 9F 7C 36E 6E 62 C 20 FF 6D

(d) Difference is debited to capital reserve a/c

62 C 420 FF 76 B D 26 FC D1 F9F 7C 36 6E 62 DC 42 FF 76 B
DC 42 F 76 DB 7D E2 FC D1 F9 7 36 E6 6 DC 42 0F 76 DB 7D
42 0FF F76 DB 7D E2 6FC D1 F9 F7C C36 E6 E62 2DC 42 0FF F76 DB 7D E2

Page 2 of 6
7) Following is not a fixed income bearing securities

0F 7 DB 7D E2 6F D F9 F7 3 E6 E6 D 4 0F 7 DB 7D E2 6F
F7 6D 7 E 6F CD 1F F7 C3 6E E6 2D C4 20F F7 6D 7 E 6F CD
6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20 F 6D B7 DE 26 C 1F
B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1 9F
DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF 76D B DE 26 FC D1 F9F 7C
26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 76D B7 7DE 26 FC D1 F9F 7C 36E
FC D1 F9 7C 36 6 62 DC 42 FF 76 B D 2 FC D1 F9 7C 36 6
D1 F9 F7C 36 E6 E62 DC 42 0FF 76 DB 7D E2 6FC D1 F9 F7C 36 E6 E62
F9 F7 36 E6 E6 DC 42 0F 76 DB 7D E2 6FC D F9 F7 36 E6 E6 DC

D1F9F7C36E6E62DC420FF76DB7DE26FC
F7 C3 E6 E6 2D 4 0F F7 DB 7D E2 6F D 1F F7 C3 E6 E6 2D 4
C3 6E E6 2D C4 20F F7 6D 7 E 6F CD 1F 9F C3 6E E 2D C4 20
6E 6E 2D C4 20 F7 6D B7 DE 26F CD 1F 9F 7C 6E 6E 62D C4 20 FF7
6E 62D C 20 FF 6D B7 DE 26 C 1 9F 7C 36E 6E 62 C 20 FF 6D

10) If market value of investment held as current asset is less than cost
62 C 420 FF 76 B D 26 FC D1 F9F 7C 36 6E 62 DC 42 FF 76 B
DC 42 F 76 DB 7D E2 FC D1 F9 7 36 E6 6 DC 42 0F 76 DB 7D

(d) As declared by the company in the beginning of every financial year

42 0FF F76 DB 7D E2 6FC D1 F9 F7C C36 E6 E62 2DC 42 0FF F76 DB 7D E2
0F 7 DB 7D E2 6F D F9 F7 3 E6 E6 D 4 0F 7 DB 7D E2 6F
6) If a part of the issue of shares or debentures is underwritten, it is termed as

F7 6D 7 E 6F CD 1F F7 C3 6E E6 2D C4 20F F7 6D 7 E 6F CD
Paper / Subject Code: 46012 / Finance:Financial Accounting

6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20 F 6D B7 DE 26 C 1F
B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1 9F
DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF 76D B DE 26 FC D1 F9F 7C
26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 76D B7 7DE 26 FC D1 F9F 7C 36E
FC D1 F9 7C 36 6 62 DC 42 FF 76 B D 2 FC D1 F9 7C 36 6
D1 F9 F7C 36 E6 E62 DC 42 0FF 76 DB 7D E2 6FC D1 F9 F7C 36 E6
F9 F7 36 E6 E6 DC 42 0F 76 DB 7D E2 6FC D F9 F7 36 E6 E
F7 C3 E6 E6 2D 4 0F F7 DB 7D E2 6F D 1F F7 C3 E6 E6
C3 6E E6 2D C4 20F F7 6D 7 E 6F CD 1F 9F C3 6E E 2
6E 6E 2D C4 20 F7 6D B7 DE 26F CD 1F 9F 7C 6E 6E 62D
6E 62D C 20 FF 6D B7 DE 26 C 1 9F 7C 36E 6E 62
62 C 420 FF 76 B D 26 FC D1 F9F 7C 36 6E 62 DC
DC 42 F 76 DB 7D E2 FC D1 F9 7 36 E6 6 DC
42 0FF F76 DB 7D E2 6FC D1 F9 F7C C36 E6 E62 2DC 42
0F 7 DB 7D E2 6F D F9 F7 3 E6 E6 D 4
F7 6D 7 E 6F CD 1F F7 C3 6E E6 2D C4 20
6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20
B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF
DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF
26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 7
FC D1 F9 7C 36 6 62 DC 42 FF 76
D1 F9 F7C 36 E6 E62 DC 42 0FF 76
F F 3 E E D 4 0 7 D
 E E6 2D C4 0F F7 D 7 E 6F
E6 6E6 2D C42 20F F76 6DB B7D DE2 26F CD
E 2D C4 0 F7 D 7 E 6 CD 1F
E6 62D C4 20F FF7 6D B7D DE2 26F FCD 1F 9F7
C 2 6 B C 9
62 2DC 420 0FF F76 DB 7D E26 6FC D1 1F9F F7C C36
D D 7 E F E
2D C4 420F FF7 76D B7 DE 26F FCD D1F 9F 7C3 36E 6E
2
C 0 F D 6 B D 2
E 6 C 1 F C 9 7 6 6 E 62
C4 420 FF7 76D B7 7DE 26F FCD D1F F9F 7C3 36E E6E 62D DC4
F B D 2 7 6 6
42 20FF F76 6DB 7D E2 6FC CD1 1F9 9F7C C36 6E6 E62 2DC C42 20FF
0 D 7 E 6 D F F E E
20 FF 76D B7 DE 26 FCD 1F 9F 7C 36E 6E 62D DC 420 0FF 76D
F 76 B D 2 FC 9 7 36 6 6 C 42 F 76 B

2014.
years.

Date

72957
FF F76 DB 7D E26 6FC D1 1F9F F7C C36 E6E E62 2DC 42 0FF F76 DB 7D
7 D 7 E D F E D 4 0 D 7 E

follows.
F7 6D B7 DE 26F FCD 1F 9F7 7C3 36E 6E6 62D C4 20F FF7 76D B7 DE 26F
6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20 F 6D B7 DE 26 C

Date
6D B7 DE 26 FCD 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1F

12-04-2013
B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1 9F
DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF 76D B DE 26 FC D1 F9F 7C

10-01-2016
20-04-2015
15-03-2015
15-11-2014

Rs. 61 per US $.
26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 76D B7 7DE 26 FC D1 F9F 7C 36E
FC D1 F9 7C 36 6 62 DC 42 FF 76 B D 2 FC D1 F9 7C 36 6
D1 F9 F7C 36 E6 E62 DC 42 0FF 76 DB 7D E2 6FC D1 F9 F7C 36 E6 E62

5) Acceptance
Column A (Items)

2) Investments

F9 F7 36 E6 E6 DC 42 0F 76 DB 7D E2 6FC D F9 F7 36 E6 E6 DC
F7 C3 E6 E6 2D 4 0F F7 DB 7D E2 6F D 1F F7 C3 E6 E6 2D 4
1) Bank Balance

C3 6E E6 2D C4 20F F7 6D 7 E 6F CD 1F 9F C3 6E E 2D C4 20
3) Accrued Salary

10) Capital Reserve

9) General Reserve
6E 6E 2D C4 20 F7 6D B7 DE 26F CD 1F 9F 7C 6E 6E 62D C4 20 FF7

50,00,000.
6E 62D C 20 FF 6D B7 DE 26 C 1 9F 7C 36E 6E 62 C 20 FF 6D

2015 and 31st March, 2016.

4) Authorised Capital

7) Proposed Dividend
62 C 420 FF 76 B D 26 FC D1 F9F 7C 36 6E 62 DC 42 FF 76 B

Transactions
DC 42 F 76 DB 7D E2 FC D1 F9 7 36 E6 6 DC 42 0F 76 DB 7D

6) Unclaimed Dividend
42 0FF F76 DB 7D E2 6FC D1 F9 F7C C36 E6 E62 2DC 42 0FF F76 DB 7D E2
0F 7 DB 7D E2 6F D F9 F7 3 E6 E6 D 4 0F 7 DB 7D E2 6F
Q1B. Match the following (any7)

F7 6D 7 E 6F CD 1F F7 C3 6E E6 2D C4 20F F7 6D 7 E 6F CD
6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20 F 6D B7 DE 26 C 1F

8) Security Premium Reserve

B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1 9F
DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF 76D B DE 26 FC D1 F9F 7C
26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 76D B7 7DE 26 FC D1 F9F 7C 36E
FC D1 F9 7C 36 6 62 DC 42 FF 76 B D 2 FC D1 F9 7C 36 6

1,00,000
50,000
50,000
1,00,000
D1 F9 F7C 36 E6 E62 DC 42 0FF 76 DB 7D E2 6FC D1 F9 F7C 36 E6 E62
F9 F7 36 E6 E6 DC 42 0F 76 DB 7D E2 6FC D F9 F7 36 E6 E6 DC
F7 C3 E6 E6 2D 4 0F F7 DB 7D E2 6F D 1F F7 C3 E6 E6 2D 4
C3 6E E6 2D C4 20F F7 6D 7 E 6F CD 1F 9F C3 6E E 2D C4 20
6E 6E 2D C4 20 F7 6D B7 DE 26F CD 1F 9F 7C 6E 6E 62D C4 20 FF7

OR
6E 62D C 20 FF 6D B7 DE 26 C 1 9F 7C 36E 6E 62 C 20 FF 6D
62 C 420 FF 76 B D 26 FC D1 F9F 7C 36 6E 62 DC 42 FF 76 B
DC 42 F 76 DB 7D E2 FC D1 F9 7 36 E6 6 DC 42 0F 76 DB 7D
42 0FF F76 DB 7D E2 6FC D1 F9 F7C C36 E6 E62 2DC 42 0FF F76 DB 7D E2

Page 3 of 6
0F 7 DB 7D E2 6F D F9 F7 3 E6 E6 D 4 0F 7 DB 7D E2 6F
F7 6D 7 E 6F CD 1F F7 C3 6E E6 2D C4 20F F7 6D 7 E 6F CD

Amount of installment US $
6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20 F 6D B7 DE 26 C 1F
B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1 9F
DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF 76D B DE 26 FC D1 F9F 7C
26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 76D B7 7DE 26 FC D1 F9F 7C 36E
FC D1 F9 7C 36 6 62 DC 42 FF 76 B D 2 FC D1 F9 7C 36 6

30-06-2013 Naina sold 1,25,000 bonus shares for Rs. 20 each

Surplus)

D1 F9 F7C 36 E6 E62 DC 42 0FF 76 DB 7D E2 6FC D1 F9 F7C 36 E6 E62

F9 F7 36 E6 E6 DC 42 0F 76 DB 7D E2 6FC D F9 F7 36 E6 E6 DC

D1F9F7C36E6E62DC420FF76DB7DE26FC
Liabilities)
Liabilities)

F7 C3 E6 E6 2D 4 0F F7 DB 7D E2 6F D 1F F7 C3 E6 E6 2D 4
Investment)

Equivalents)

C3 6E E6 2D C4 20F F7 6D 7 E 6F CD 1F 9F C3 6E E 2D C4 20
e) Share Capital

6E 6E 2D C4 20 F7 6D B7 DE 26F CD 1F 9F 7C 6E 6E 62D C4 20 FF7

6E 62D C 20 FF 6D B7 DE 26 C 1 9F 7C 36E 6E 62 C 20 FF 6D
Column B (Headings)

62 C 420 FF 76 B D 26 FC D1 F9F 7C 36 6E 62 DC 42 FF 76 B
f) Notes to Accounts

DC 42 F 76 DB 7D E2 FC D1 F9 7 36 E6 6 DC 42 0F 76 DB 7D

61
66
64

63
42 0FF F76 DB 7D E2 6FC D1 F9 F7C C36 E6 E62 2DC 42 0FF F76 DB 7D E2
0F 7 DB 7D E2 6F D F9 F7 3 E6 E6 D 4 0F 7 DB 7D E2 6F
F7 6D 7 E 6F CD 1F F7 C3 6E E6 2D C4 20F F7 6D 7 E 6F CD
Paper / Subject Code: 46012 / Finance:Financial Accounting

6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20 F 6D B7 DE 26 C 1F
B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1 9F
h) Shareholders Funds (R&S)
f) Shareholders Funds (R&S)

DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF 76D B DE 26 FC D1 F9F 7C

Purchased 1,00,000 Equity Shares of Rs. 10 each in ABC Ltd. For Rs.
26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 76D B7 7DE 26 FC D1 F9F 7C 36E
g) Current Assets (Cash & Cash

FC D1 F9 7C 36 6 62 DC 42 FF 76 B D 2 FC D1 F9 7C 36 6

15-05-2013 ABC Ltd. Made a Bonus issue of 3 Equity Shares for every 2 shares held
D1 F9 F7C 36 E6 E62 DC 42 0FF 76 DB 7D E2 6FC D1 F9 F7C 36 E6
b) Shareholders Funds (Reserve &

F9 F7 36 E6 E6 DC 42 0F 76 DB 7D E2 6FC D F9 F7 36 E6 E
d) Current Liabilities (Other Current
a) Current Liabilities (Other Current

Exchange Rate Per US $

F7 C3 E6 E6 2D 4 0F F7 DB 7D E2 6F D 1F F7 C3 E6 E6
c) None Current Assets (Non Current

i) Current Liabilities (Trade Payable)

C3 6E E6 2D C4 20F F7 6D 7 E 6F CD 1F 9F C3 6E E 2
Q.2 A) Krishna Ltd. Imported goods form Skylark Ltd. Of USA worth US $ 3,00,000 on 31st

(07)
(07)

6E 6E 2D C4 20 F7 6D B7 DE 26F CD 1F 9F 7C 6E 6E 62D
(15)

6E 62D C 20 FF 6D B7 DE 26 C 1 9F 7C 36E 6E 62
62 C 420 FF 76 B D 26 FC D1 F9F 7C 36 6E 62 DC

Prepare Equity Shares in ABC Ltd. Account in the books of Miss Naina for the year ended 31-03-
Also prepare Foreign Exchange Fluctuation Account in the books of Krishna Ltd. For the relevant
October 2014 when the exchange rate was Rs 65 per US $. The amount was paid in instalments as

DC 42 F 76 DB 7D E2 FC D1 F9 7 36 E6 6 DC

Q,2 B) The following transaction of Miss Naina took place during the year ended 31st March, 2014.
Krishna Ltd. Closes its books on 31st March every year. On 31st March ,2015 the exchange rate was

42 0FF F76 DB 7D E2 6FC D1 F9 F7C C36 E6 E62 2DC 42

You are required to pass Journal Entries in the books of Krishna Ltd. For the years ended 31st March,
0F 7 DB 7D E2 6F D F9 F7 3 E6 E6 D 4
F7 6D 7 E 6F CD 1F F7 C3 6E E6 2D C4 20
6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20
B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF
DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF
26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 7
FC D1 F9 7C 36 6 62 DC 42 FF 76
D1 F9 F7C 36 E6 E62 DC 42 0FF 76
F F 3 E E D 4 0 7 D
 E E6 2D C4 0F F7 D 7 E 6F
E6 6E6 2D C42 20F F76 6DB B7D DE2 26F CD
E 2D C4 0 F7 D 7 E 6 CD 1F
E6 62D C4 20F FF7 6D B7D DE2 26F FCD 1F 9F7
C 2 6 B C 9
62 2DC 420 0FF F76 DB 7D E26 6FC D1 1F9F F7C C36
D D 7 E F E
2D C4 420F FF7 76D B7 DE 26F FCD D1F 9F 7C3 36E 6E
2
C 0 F D 6 B D 2
E 6 C 1 F C 9 7 6 6 E 62
C4 420 FF7 76D B7 7DE 26F FCD D1F F9F 7C3 36E E6E 62D DC4
F B D 2 7 6 6
42 20FF F76 6DB 7D E2 6FC CD1 1F9 9F7C C36 6E6 E62 2DC C42 20FF
0 D 7 E 6 D F F E E
20 FF 76D B7 DE 26 FCD 1F 9F 7C 36E 6E 62D DC 420 0FF 76D
F 76 B D 2 FC 9 7 36 6 6 C 42 F 76 B

72957
FF F76 DB 7D E26 6FC D1 1F9F F7C C36 E6E E62 2DC 42 0FF F76 DB 7D
7 D 7 E D F E D 4 0 D 7 E

liability.

Date
F7 6D B7 DE 26F FCD 1F 9F7 7C3 36E 6E6 62D C4 20F FF7 76D B7 DE 26F
6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20 F 6D B7 DE 26 C
6D B7 DE 26 FCD 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1F

Investment

1-3-2015
1-4-2015
B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1 9F

Loose Tools

15-7-2015
15-5-2015
Cash at Bank
DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF 76D B DE 26 FC D1 F9F 7C

15-12-2015
(Unwritten off)
26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 76D B7 7DE 26 FC D1 F9F 7C 36E

Stores & Spares

FC D1 F9 7C 36 6 62 DC 42 FF 76 B D 2 FC D1 F9 7C 36 6

Office Equipment
D1 F9 F7C 36 E6 E62 DC 42 0FF 76 DB 7D E2 6FC D1 F9 F7C 36 E6 E62

Debtors for Goods

Plant & Machinery
Computer Software

Interest Accrued on
F9 F7 36 E6 E6 DC 42 0F 76 DB 7D E2 6FC D F9 F7 36 E6 E6 DC

Particulars
F7 C3 E6 E6 2D 4 0F F7 DB 7D E2 6F D 1F F7 C3 E6 E6 2D 4

Share Issue Expenses

C3 6E E6 2D C4 20F F7 6D 7 E 6F CD 1F 9F C3 6E E 2D C4 20
6E 6E 2D C4 20 F7 6D B7 DE 26F CD 1F 9F 7C 6E 6E 62D C4 20 FF7
6E 62D C 20 FF 6D B7 DE 26 C 1 9F 7C 36E 6E 62 C 20 FF 6D
62 C 420 FF 76 B D 26 FC D1 F9F 7C 36 6E 62 DC 42 FF 76 B
DC 42 F 76 DB 7D E2 FC D1 F9 7 36 E6 6 DC 42 0F 76 DB 7D

9% Debenture in APCO Ltd.

42 0FF F76 DB 7D E2 6FC D1 F9 F7C C36 E6 E62 2DC 42 0FF F76 DB 7D E2
0F 7 DB 7D E2 6F D F9 F7 3 E6 E6 D 4 0F 7 DB 7D E2 6F
F7 6D 7 E 6F CD 1F F7 C3 6E E6 2D C4 20F F7 6D 7 E 6F CD

1,000
1,500
2,500
1,000
1,500
6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20 F 6D B7 DE 26 C 1F
B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1 9F
DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF 76D B DE 26 FC D1 F9F 7C
26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 76D B7 7DE 26 FC D1 F9F 7C 36E

No od shares
FC D1 F9 7C 36 6 62 DC 42 FF 76 B D 2 FC D1 F9 7C 36 6
Rs.

D1 F9 F7C 36 E6 E62 DC 42 0FF 76 DB 7D E2 6FC D1 F9 F7C 36 E6 E62

F9 F7 36 E6 E6 DC 42 0F 76 DB 7D E2 6FC D F9 F7 36 E6 E6 DC
F7 C3 E6 E6 2D 4 0F F7 DB 7D E2 6F D 1F F7 C3 E6 E6 2D 4

underwriters in the ratio of their gross liability.

C3 6E E6 2D C4 20F F7 6D 7 E 6F CD 1F 9F C3 6E E 2D C4 20

23,000
30,000
1,90,000
83,250
18,00,000
1,63,000
2,45,000
4,80,600

6E 6E 2D C4 20 F7 6D B7 DE 26F CD 1F 9F 7C 6E 6E 62D C4 20 FF7

OR
6E 62D C 20 FF 6D B7 DE 26 C 1 9F 7C 36E 6E 62 C 20 FF 6D
62 C 420 FF 76 B D 26 FC D1 F9F 7C 36 6E 62 DC 42 FF 76 B
DC 42 F 76 DB 7D E2 FC D1 F9 7 36 E6 6 DC 42 0F 76 DB 7D
42 0FF F76 DB 7D E2 6FC D1 F9 F7C C36 E6 E62 2DC 42 0FF F76 DB 7D E2

Page 4 of 6
0F 7 DB 7D E2 6F D F9 F7 3 E6 E6 D 4 0F 7 DB 7D E2 6F
F7 6D 7 E 6F CD 1F F7 C3 6E E6 2D C4 20F F7 6D 7 E 6F CD
6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20 F 6D B7 DE 26 C 1F
B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1 9F
DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF 76D B DE 26 FC D1 F9F 7C
Cash Credit

26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 76D B7 7DE 26 FC D1 F9F 7C 36E

FC D1 F9 7C 36 6 62 DC 42 FF 76 B D 2 FC D1 F9 7C 36 6
Mortgage Loan

D1 F9 F7C 36 E6 E62 DC 42 0FF 76 DB 7D E2 6FC D1 F9 F7C 36 E6 E62

Details
General Reserve

F9 F7 36 E6 E6 DC 42 0F 76 DB 7D E2 6FC D F9 F7 36 E6 E6 DC

D1F9F7C36E6E62DC420FF76DB7DE26FC
F7 C3 E6 E6 2D 4 0F F7 DB 7D E2 6F D 1F F7 C3 E6 E6 2D 4
1,00,200 Staff Welfare Fund
Creditors for Goods

C3 6E E6 2D C4 20F F7 6D 7 E 6F CD 1F 9F C3 6E E 2D C4 20
Equity Share Capital
Particulars

6E 6E 2D C4 20 F7 6D B7 DE 26F CD 1F 9F 7C 6E 6E 62D C4 20 FF7

51,000 Provision for Taxation
Creditors for Expenses

6E 62D C 20 FF 6D B7 DE 26 C 1 9F 7C 36E 6E 62 C 20 FF 6D

Bonus shares received

Sale @ Rs 24 per share

Sale @ Rs 22 per share
62 C 420 FF 76 B D 26 FC D1 F9F 7C 36 6E 62 DC 42 FF 76 B
DC 42 F 76 DB 7D E2 FC D1 F9 7 36 E6 6 DC 42 0F 76 DB 7D

Rs 34,500 Cost (Opening)

42 0FF F76 DB 7D E2 6FC D1 F9 F7C C36 E6 E62 2DC 42 0FF F76 DB 7D E2

Purchase@ Rs 22 per share

8% Preference Share Capital

0F 7 DB 7D E2 6F D F9 F7 3 E6 E6 D 4 0F 7 DB 7D E2 6F
F7 6D 7 E 6F CD 1F F7 C3 6E E6 2D C4 20F F7 6D 7 E 6F CD
Paper / Subject Code: 46012 / Finance:Financial Accounting

6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20 F 6D B7 DE 26 C 1F
B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1 9F
DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF 76D B DE 26 FC D1 F9F 7C
26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 76D B7 7DE 26 FC D1 F9F 7C 36E
FC D1 F9 7C 36 6 62 DC 42 FF 76 B D 2 FC D1 F9 7C 36 6
D1 F9 F7C 36 E6 E62 DC 42 0FF 76 DB 7D E2 6FC D1 F9 F7C 36 E6
prepare the balance sheet as on 31st March 2017 as per schedule III of the companies Act.

F9 F7 36 E6 E6 DC 42 0F 76 DB 7D E2 6FC D F9 F7 36 E6 E
F7 C3 E6 E6 2D 4 0F F7 DB 7D E2 6F D 1F F7 C3 E6 E6
Rs.

C3 6E E6 2D C4 20F F7 6D 7 E 6F CD 1F 9F C3 6E E 2 liability of individual underwriters. Unmarked applications are to be distributed amongst the
A -16,000; B -5,700; and C -8,300. Calculate the net liability of each one of the underwriters.

(15)
(08)
6E 6E 2D C4 20 F7 6D B7 DE 26F CD 1F 9F 7C 6E 6E 62D
Unmarked applications are to be distributed amongst the underwriters in the ratio of their gross

6E 62D C 20 FF 6D B7 DE 26 C 1 9F 7C 36E 6E 62
relief of liability. The following applications were received: 13,750 shares bearing the seal of A;
per cent; and E – 20 per cent. Applications bearing the seal of an underwriter are to be applied in

of D; and 8,500 shares bearing the seal of E; 30,000 shares had no seal of underwriters. Find the

62 C 420 FF 76 B D 26 FC D1 F9F 7C 36 6E 62 DC
26,550
85,000
15,00,000
5,50,000
3,10,000
75,000
36,000
1,68,500
4,15,000

DC 42 F 76 DB 7D E2 FC D1 F9 7 36 E6 6 DC
underwritten by five underwriters as follows: A – 25 per cent; B-15 per vent; C -10 per cent; D -30
Q.3 B) M Limited brought out a public issue of 1 lac equity shares Rs.10 each. The entire issue was
(08)

Q3.C) Mr. Ashok entered into following transactions of Equity Shares of Rs 10 each of Anmol Ltd.
10,250 shares bearing the seal of B; 9,250 shares bearing the seal of C; 8,250 shares bearing the seal

42 0FF F76 DB 7D E2 6FC D1 F9 F7C C36 E6 E62 2DC 42

(07)
3 : 2 respectively. Unmarked applications totalled 2,000 whereas marked applications are as follows:
Q2.C) Chaitanya Limited issues 40,000 shares. Issue is underwritten by A, B and C in the ratio of 5 :

Q.3 A) From the following ledger balances of Regal Ltd has on 31st March 2017, You are required to

0F 7 DB 7D E2 6F D F9 F7 3 E6 E6 D 4
F7 6D 7 E 6F CD 1F F7 C3 6E E6 2D C4 20
6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20
B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF
DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF
26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 7
FC D1 F9 7C 36 6 62 DC 42 FF 76
D1 F9 F7C 36 E6 E62 DC 42 0FF 76
F F 3 E E D 4 0 7 D
 E E6 2D C4 0F F7 D 7 E 6F
E6 6E6 2D C42 20F F76 6DB B7D DE2 26F CD
E 2D C4 0 F7 D 7 E 6 CD 1F
E6 62D C4 20F FF7 6D B7D DE2 26F FCD 1F 9F7
C 2 6 B C 9
62 2DC 420 0FF F76 DB 7D E26 6FC D1 1F9F F7C C36
D D 7 E F E
2D C4 420F FF7 76D B7 DE 26F FCD D1F 9F 7C3 36E 6E
2
C 0 F D 6 B D 2
E 6 C 1 F C 9 7 6 6 E 62
C4 420 FF7 76D B7 7DE 26F FCD D1F F9F 7C3 36E E6E 62D DC4
F B D 2 7 6 6
42 20FF F76 6DB 7D E2 6FC CD1 1F9 9F7C C36 6E6 E62 2DC C42 20FF
0 D 7 E 6 D F F E E
20 FF 76D B7 DE 26 FCD 1F 9F 7C 36E 6E 62D DC 420 0FF 76D
F 76 B D 2 FC 9 7 36 6 6 C 42 F 76 B

72957
Total
FF F76 DB 7D E26 6FC D1 1F9F F7C C36 E6E E62 2DC 42 0FF F76 DB 7D
7 D 7 E D F E D 4 0 D 7 E
F7 6D B7 DE 26F FCD 1F 9F7 7C3 36E 6E6 62D C4 20F FF7 76D B7 DE 26F
6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20 F 6D B7 DE 26 C

Rs 75,000.
6D B7 DE 26 FCD 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1F

Investments
share.
B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1 9F

Cash in hand
Advance Tax

Bank balance
DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF 76D B DE 26 FC D1 F9F 7C

Closing Stock

Staff Advance
26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 76D B7 7DE 26 FC D1 F9F 7C 36E

Sundry Debtors
FC D1 F9 7C 36 6 62 DC 42 FF 76 B D 2 FC D1 F9 7C 36 6

Prepaid Expenses
D1 F9 F7C 36 E6 E62 DC 42 0FF 76 DB 7D E2 6FC D1 F9 F7C 36 E6 E62
March 2015.

F9 F7 36 E6 E6 DC 42 0F 76 DB 7D E2 6FC D F9 F7 36 E6 E6 DC

Share issue expenses

Advance to suppliers
F7 C3 E6 E6 2D 4 0F F7 DB 7D E2 6F D 1F F7 C3 E6 E6 2D 4

considered to be good.
Debit Balances
C3 6E E6 2D C4 20F F7 6D 7 E 6F CD 1F 9F C3 6E E 2D C4 20

Additional Information
6E 6E 2D C4 20 F7 6D B7 DE 26F CD 1F 9F 7C 6E 6E 62D C4 20 FF7
Additional Information:

Fixed Assets (Net Block)

6E 62D C 20 FF 6D B7 DE 26 C 1 9F 7C 36E 6E 62 C 20 FF 6D

accrued and due Rs 25,000

62 C 420 FF 76 B D 26 FC D1 F9F 7C 36 6E 62 DC 42 FF 76 B
DC 42 F 76 DB 7D E2 FC D1 F9 7 36 E6 6 DC 42 0F 76 DB 7D
42 0FF F76 DB 7D E2 6FC D1 F9 F7C C36 E6 E62 2DC 42 0FF F76 DB 7D E2
0F 7 DB 7D E2 6F D F9 F7 3 E6 E6 D 4 0F 7 DB 7D E2 6F
F7 6D 7 E 6F CD 1F F7 C3 6E E6 2D C4 20F F7 6D 7 E 6F CD
6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20 F 6D B7 DE 26 C 1F
B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1 9F
Rs.
DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF 76D B DE 26 FC D1 F9F 7C
26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 76D B7 7DE 26 FC D1 F9F 7C 36E
FC D1 F9 7C 36 6 62 DC 42 FF 76 B D 2 FC D1 F9 7C 36 6
D1 F9 F7C 36 E6 E62 DC 42 0FF 76 DB 7D E2 6FC D1 F9 F7C 36 E6 E62
F9 F7 36 E6 E6 DC 42 0F 76 DB 7D E2 6FC D F9 F7 36 E6 E6 DC
F7 C3 E6 E6 2D 4 0F F7 DB 7D E2 6F D 1F F7 C3 E6 E6 2D 4
C3 6E E6 2D C4 20F F7 6D 7 E 6F CD 1F 9F C3 6E E 2D C4 20
6E 6E 2D C4 20 F7 6D B7 DE 26F CD 1F 9F 7C 6E 6E 62D C4 20 FF7

18,72,500 Total
6E 62D C 20 FF 6D B7 DE 26 C 1 9F 7C 36E 6E 62 C 20 FF 6D
62 C 420 FF 76 B D 26 FC D1 F9F 7C 36 6E 62 DC 42 FF 76 B
DC 42 F 76 DB 7D E2 FC D1 F9 7 36 E6 6 DC 42 0F 76 DB 7D
42 0FF F76 DB 7D E2 6FC D1 F9 F7C C36 E6 E62 2DC 42 0FF F76 DB 7D E2
fully paid)

Page 5 of 6
0F 7 DB 7D E2 6F D F9 F7 3 E6 E6 D 4 0F 7 DB 7D E2 6F

1,10,000 Bill Payable

F7 6D 7 E 6F CD 1F F7 C3 6E E6 2D C4 20F F7 6D 7 E 6F CD
6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20 F 6D B7 DE 26 C 1F

60,000 8% debentures
B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1 9F
1,00,000 General reserves

12,500 Sundry Creditors

DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF 76D B DE 26 FC D1 F9F 7C
26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 76D B7 7DE 26 FC D1 F9F 7C 36E
100 each fully paid)

1,22,500 Securities Premium

FC D1 F9 7C 36 6 62 DC 42 FF 76 B D 2 FC D1 F9 7C 36 6

Provision for taxation

D1 F9 F7C 36 E6 E62 DC 42 0FF 76 DB 7D E2 6FC D1 F9 F7C 36 E6 E62

(b) Entire Authorised shares capital has been issued & subscribed.
3,75,000 Profit & loss statement

F9 F7 36 E6 E6 DC 42 0F 76 DB 7D E2 6FC D F9 F7 36 E6 E6 DC

D1F9F7C36E6E62DC420FF76DB7DE26FC
F7 C3 E6 E6 2D 4 0F F7 DB 7D E2 6F D 1F F7 C3 E6 E6 2D 4
27,500 Loan from Subsidiary Co.
C3 6E E6 2D C4 20F F7 6D 7 E 6F CD 1F 9F C3 6E E 2D C4 20
Credit Balances

45,000 Loan from directors Mr.D.

share for every five shares held on payment of Rs. 20 per share.

6E 6E 2D C4 20 F7 6D B7 DE 26F CD 1F 9F 7C 6E 6E 62D C4 20 FF7

6E 62D C 20 FF 6D B7 DE 26 C 1 9F 7C 36E 6E 62 C 20 FF 6D
Q.4 A) Following is the trial balance of XYZ Ltd. As on 31st March 2017.

62 C 420 FF 76 B D 26 FC D1 F9F 7C 36 6E 62 DC 42 FF 76 B
the year ended 31st March 2016.(Round off figures to the nearest rupee)

DC 42 F 76 DB 7D E2 FC D1 F9 7 36 E6 6 DC 42 0F 76 DB 7D
7,50,000 Equity share capital (Rs.10 each

2,50,000 9% Preference share capital (Rs.

(d) Loan from Director and subsidiary Co. are unsecured, and for short term.
42 0FF F76 DB 7D E2 6FC D1 F9 F7C C36 E6 E62 2DC 42 0FF F76 DB 7D E2
20,000 Debentures Redemption Reserves

0F 7 DB 7D E2 6F D F9 F7 3 E6 E6 D 4 0F 7 DB 7D E2 6F
F7 6D 7 E 6F CD 1F F7 C3 6E E6 2D C4 20F F7 6D 7 E 6F CD
Paper / Subject Code: 46012 / Finance:Financial Accounting

6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20 F 6D B7 DE 26 C 1F

(e) Creditors include creditors for goods Rs 40,000 while for expenses Rs 18,500.
B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1 9F
DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF 76D B DE 26 FC D1 F9F 7C
26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 76D B7 7DE 26 FC D1 F9F 7C 36E
FC D1 F9 7C 36 6 62 DC 42 FF 76 B D 2 FC D1 F9 7C 36 6
D1 F9 F7C 36 E6 E62 DC 42 0FF 76 DB 7D E2 6FC D1 F9 F7C 36 E6
Rs.

F9 F7 36 E6 E6 DC 42 0F 76 DB 7D E2 6FC D F9 F7 36 E6 E

(a) Transfer to debenture redemption reserves Rs 50,000 and General Reserves Rs. 25,000.
F7 C3 E6 E6 2D 4 0F F7 DB 7D E2 6F D 1F F7 C3 E6 E6
18,72,500
62,500
21,500
58,500
70,000
10,000
5,25,000
75,000
2,00,000
30,000
2,80,000
1,00,000
4,40,000

C3 6E E6 2D C4 20F F7 6D 7 E 6F CD 1F 9F C3 6E E 2
(15)

(g) Of the debtors, debts due for more than 6 months is Rs 22,500. All debts are unsecured and
6E 6E 2D C4 20 F7 6D B7 DE 26F CD 1F 9F 7C 6E 6E 62D
1) On 1st September 2015, dividend @ Rs. 3 per share was received for the year ended 31st

6E 62D C 20 FF 6D B7 DE 26 C 1 9F 7C 36E 6E 62
3) Mr. Ashok subscribed for 50% of the share and sold remaining on his rights @ Rs. 3 per

(c) 8% debentures are secured against all fixed assets. The figure in trial balance includes interest
62 C 420 FF 76 B D 26 FC D1 F9F 7C 36 6E 62 DC

(f) Stock comprises of Raw-Materials Rs 2,50,000, work in process Rs 50,000 and Finished goods
DC 42 F 76 DB 7D E2 FC D1 F9 7 36 E6 6 DC
2) On 10th November, 2015 the company made a right issue of Equity Shares in the ratio of one

42 0FF F76 DB 7D E2 6FC D1 F9 F7C C36 E6 E62 2DC 42

You are required to prepare investment in Equity Shares Accounts in the books of Mr. Ashok for

0F 7 DB 7D E2 6F D F9 F7 3 E6 E6 D 4
F7 6D 7 E 6F CD 1F F7 C3 6E E6 2D C4 20
6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20
B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF
DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF
26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 7
FC D1 F9 7C 36 6 62 DC 42 FF 76
D1 F9 F7C 36 E6 E62 DC 42 0FF 76
F F 3 E E D 4 0 7 D
 E E6 2D C4 0F F7 D 7 E 6F
E6 6E6 2D C42 20F F76 6DB B7D DE2 26F CD
E 2D C4 0 F7 D 7 E 6 CD 1F
E6 62D C4 20F FF7 6D B7D DE2 26F FCD 1F 9F7
C 2 6 B C 9
62 2DC 420 0FF F76 DB 7D E26 6FC D1 1F9F F7C C36
D D 7 E F E
2D C4 420F FF7 76D B7 DE 26F FCD D1F 9F 7C3 36E 6E
2
C 0 F D 6 B D 2
E 6 C 1 F C 9 7 6 6 E 62
C4 420 FF7 76D B7 7DE 26F FCD D1F F9F 7C3 36E E6E 62D DC4
F B D 2 7 6 6
42 20FF F76 6DB 7D E2 6FC CD1 1F9 9F7C C36 6E6 E62 2DC C42 20FF
0 D 7 E 6 D F F E E
20 FF 76D B7 DE 26 FCD 1F 9F 7C 36E 6E 62D DC 420 0FF 76D
F 76 B D 2 FC 9 7 36 6 6 C 42 F 76 B

72957
FF F76 DB 7D E26 6FC D1 1F9F F7C C36 E6E E62 2DC 42 0FF F76 DB 7D
7 D 7 E D F E D 4 0 D 7 E
F7 6D B7 DE 26F FCD 1F 9F7 7C3 36E 6E6 62D C4 20F FF7 76D B7 DE 26F
6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20 F 6D B7 DE 26 C
6D B7 DE 26 FCD 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1F
B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1 9F
DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF 76D B DE 26 FC D1 F9F 7C
26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 76D B7 7DE 26 FC D1 F9F 7C 36E
FC D1 F9 7C 36 6 62 DC 42 FF 76 B D 2 FC D1 F9 7C 36 6

their gross liability.

D1 F9 F7C 36 E6 E62 DC 42 0FF 76 DB 7D E2 6FC D1 F9 F7C 36 E6 E62

On 15th March ,2013

F9 F7 36 E6 E6 DC 42 0F 76 DB 7D E2 6FC D F9 F7 36 E6 E6 DC

On 20th January, 2013

F7 C3 E6 E6 2D 4 0F F7 DB 7D E2 6F D 1F F7 C3 E6 E6 2D 4

On 27th February, 2013

C3 6E E6 2D C4 20F F7 6D 7 E 6F CD 1F 9F C3 6E E 2D C4 20
6E 6E 2D C4 20 F7 6D B7 DE 26F CD 1F 9F 7C 6E 6E 62D C4 20 FF7

same was made as follows

6E 62D C 20 FF 6D B7 DE 26 C 1 9F 7C 36E 6E 62 C 20 FF 6D

iii) Exchanges Rates

62 C 420 FF 76 B D 26 FC D1 F9F 7C 36 6E 62 DC 42 FF 76 B
(+) Net Profit for the Year

DC 42 F 76 DB 7D E2 FC D1 F9 7 36 E6 6 DC 42 0F 76 DB 7D
42 0FF F76 DB 7D E2 6FC D1 F9 F7C C36 E6 E62 2DC 42 0FF F76 DB 7D E2

i) Contingent Liabilities
Previous Year’s Balance b/d

0F 7 DB 7D E2 6F D F9 F7 3 E6 E6 D 4 0F 7 DB 7D E2 6F

US $ 50,000 on 15th March 2013

v) Corporate Governance
(i) Ignore Previous years figures.

F7 6D 7 E 6F CD 1F F7 C3 6E E6 2D C4 20F F7 6D 7 E 6F CD

ii) Overriding commission

6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20 F 6D B7 DE 26 C 1F

iv) Accounting Standard 11

B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1 9F

US $ 1,50,000 on 27th February 2013

DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF 76D B DE 26 FC D1 F9F 7C

Rs 46.50
26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 76D B7 7DE 26 FC D1 F9F 7C 36E

Rs 47.00

Rs 48.00

Q.5) c) Write a Short notes (Any Three)

FC D1 F9 7C 36 6 62 DC 42 FF 76 B D 2 FC D1 F9 7C 36 6
D1 F9 F7C 36 E6 E62 DC 42 0FF 76 DB 7D E2 6FC D1 F9 F7C 36 E6 E62

The Exchange Rate for $ 1 was as follows:-

N follows financial year as accounting year.

F9 F7 36 E6 E6 DC 42 0F 76 DB 7D E2 6FC D F9 F7 36 E6 E6 DC
march,2017 as per schedule III requirements.

F7 C3 E6 E6 2D 4 0F F7 DB 7D E2 6F D 1F F7 C3 E6 E6 2D 4
C3 6E E6 2D C4 20F F7 6D 7 E 6F CD 1F 9F C3 6E E 2D C4 20
6E 6E 2D C4 20 F7 6D B7 DE 26F CD 1F 9F 7C 6E 6E 62D C4 20 FF7
1,48,500

2,80,000

OR
OR
1,31,500

6E 62D C 20 FF 6D B7 DE 26 C 1 9F 7C 36E 6E 62 C 20 FF 6D
62 C 420 FF 76 B D 26 FC D1 F9F 7C 36 6E 62 DC 42 FF 76 B
DC 42 F 76 DB 7D E2 FC D1 F9 7 36 E6 6 DC 42 0F 76 DB 7D
42 0FF F76 DB 7D E2 6FC D1 F9 F7C C36 E6 E62 2DC 42 0FF F76 DB 7D E2

Page 6 of 6
0F 7 DB 7D E2 6F D F9 F7 3 E6 E6 D 4 0F 7 DB 7D E2 6F
F7 6D 7 E 6F CD 1F F7 C3 6E E6 2D C4 20F F7 6D 7 E 6F CD

Q.5) a) What do you mean by Ethics? Describe its Scope.

6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20 F 6D B7 DE 26 C 1F

Q.5) b) Describe the fundamental principles of IFAC Code.

B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1 9F
DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF 76D B DE 26 FC D1 F9F 7C
26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 76D B7 7DE 26 FC D1 F9F 7C 36E
FC D1 F9 7C 36 6 62 DC 42 FF 76 B D 2 FC D1 F9 7C 36 6
D1 F9 F7C 36 E6 E62 DC 42 0FF 76 DB 7D E2 6FC D1 F9 F7C 36 E6 E62
F9 F7 36 E6 E6 DC 42 0F 76 DB 7D E2 6FC D F9 F7 36 E6 E6 DC

D1F9F7C36E6E62DC420FF76DB7DE26FC
F7 C3 E6 E6 2D 4 0F F7 DB 7D E2 6F D 1F F7 C3 E6 E6 2D 4

_________________________
C3 6E E6 2D C4 20F F7 6D 7 E 6F CD 1F 9F C3 6E E 2D C4 20
6E 6E 2D C4 20 F7 6D B7 DE 26F CD 1F 9F 7C 6E 6E 62D C4 20 FF7
6E 62D C 20 FF 6D B7 DE 26 C 1 9F 7C 36E 6E 62 C 20 FF 6D
62 C 420 FF 76 B D 26 FC D1 F9F 7C 36 6E 62 DC 42 FF 76 B
(h) Profit and loss statement figures in Trial Balance is arrived at as under :

DC 42 F 76 DB 7D E2 FC D1 F9 7 36 E6 6 DC 42 0F 76 DB 7D
42 0FF F76 DB 7D E2 6FC D1 F9 F7C C36 E6 E62 2DC 42 0FF F76 DB 7D E2
0F 7 DB 7D E2 6F D F9 F7 3 E6 E6 D 4 0F 7 DB 7D E2 6F
F7 6D 7 E 6F CD 1F F7 C3 6E E6 2D C4 20F F7 6D 7 E 6F CD
Paper / Subject Code: 46012 / Finance:Financial Accounting

6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20 F 6D B7 DE 26 C 1F
B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF 76D B7 DE 26 FC D1 9F
DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF 76D B DE 26 FC D1 F9F 7C
26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 76D B7 7DE 26 FC D1 F9F 7C 36E
FC D1 F9 7C 36 6 62 DC 42 FF 76 B D 2 FC D1 F9 7C 36 6
D1 F9 F7C 36 E6 E62 DC 42 0FF 76 DB 7D E2 6FC D1 F9 F7C 36 E6
After considering the above adjustments, prepare balance sheet of the Company as on 31st

F9 F7 36 E6 E6 DC 42 0F 76 DB 7D E2 6FC D F9 F7 36 E6 E
F7 C3 E6 E6 2D 4 0F F7 DB 7D E2 6F D 1F F7 C3 E6 E6
applications received by the company were for 5000 shares. Determine the net liability of the

C3 6E E6 2D C4 20F F7 6D 7 E 6F CD 1F 9F C3 6E E 2

(15)
(08)
(07)
(07)
(08)

6E 6E 2D C4 20 F7 6D B7 DE 26F CD 1F 9F 7C 6E 6E 62D
: A – 20,000 shares; and B -12000 shares. The public applied for 33,000 shares which included
marked applications from the underwriters as follows : A -5,000 shares; B -3,000 shares. Direct

6E 62D C 20 FF 6D B7 DE 26 C 1 9F 7C 36E 6E 62
62 C 420 FF 76 B D 26 FC D1 F9F 7C 36 6E 62 DC
underwriters. Unmarked applications are to be distributed amongst the underwriters in the ratio of

DC 42 F 76 DB 7D E2 FC D1 F9 7 36 E6 6 DC
imported on 20th January, 2013 from Jackie Chan of China for US $ 2,00,000. The payment for the
Q.4 C) Pass necessary Journal Entries in the books of N of Nasik based on AS 11. A machine was
Q.4 B) Excel limited issued 40,000 shares of Rs 10 each. These shares were underwritten as follows

42 0FF F76 DB 7D E2 6FC D1 F9 F7C C36 E6 E62 2DC 42

0F 7 DB 7D E2 6F D F9 F7 3 E6 E6 D 4
F7 6D 7 E 6F CD 1F F7 C3 6E E6 2D C4 20
6D B7 DE 26 CD 1F 9F C 6E 6E 2D C 20
B7 DE 26 FC 1F 9F 7C 36E 6E 62D C 420 FF
DE 26 FC D1 9F 7C 36E 6E 62 C 420 FF
26 FC D1 F9F 7C 36E 6E 62 DC 420 FF 7
FC D1 F9 7C 36 6 62 DC 42 FF 76
D1 F9 F7C 36 E6 E62 DC 42 0FF 76
F F 3 E E D 4 0 7 D
 C0 83 3 6D 1 8 2B DF 2 81
9 2 4 1 D F C
09 83DD32 6D1 114F F81 2BDDFD 2F 81C 87E
83 32 6D 14 81 2B F 2F 81 87 E
98 D3 6 11 F8 2 D D2 8 C8 EE 3B
3 D B F 1
83 D32 26D 114 4F81 12B DF D2F F81 C87 7EE 3BC C09
D3 6D 11 F8 2B DF D2 81 C8 EE 3B 0 83
D3 26D 11 4F8 12B DF D2 F81 C8 7EE 3B C0 983 D32
2 4 1 F 7 C 9 D
32 6D1 114 F81 2BDDFDD2F 81C C87E EE3 3BC 098 83D 326 6D1
6D 14 F8 2B F 2 81 87 E BC 09 3D 32 D1 14
26 11 F 12 D D F8 C8 E 3B 0 83 3 6D 1 F8
D 4 81 B F 2F 1C 7 E C 9 D 26 1 4F 12
D1 114F F81 2BDDFDD2F 81C 87E EE3 3BC 098 83D 326 D11 14F 812 BD
1 2 8 8 B 0 3 3 D 8 B F
11 4F8 812B BDF FD2 2F81 1C8 7EE E3B C09 983DD32 26D 114 4F81 12B DFDD2F
4 7 C 1 D

75906
14 F81 12B DFDD2F F81C C87 EE3 3BC 098 83D 326 6D1 14F F812 2BD FD 2F8 81C

9. PPF
F8 2B DF 2 81 8 EE B 09 3D 32 D 14 81 B FD 2F 1C 87

8. Bond
4F 12 D D F8 C 7E 3B C0 83 3 6D 11 F8 2B DF 2 81 8 EE

Group Á
81 BD FD 2F 1C 87E E3 C 98 D 26 11 4F 12 D D F8 C8 7E 3B

5
4
3
2
1
2B F 2F 81 87 E BC 09 3D 32 D1 4F 81 BD FD 2F 1C 7E E3 C
DF D2 81 C8 EE 3B 09 83 32 6D 14 81 2B FD 2F 81C 87 E3 BC 098

Year
D2 F81 C8 7EE 3B C0 83 D32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D

6. Equity share
F8 C8 7E 3B C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32

inefficient.
1C 7E E3 C 98 D 26 11 4F 12 D D2 F8 C8 7E 3B C0 83 3 6D

10. Public Deposit

87 E3 BC 098 3D 326 D1 4F 812 BD FD F8 1C 7E E3 C0 98 D3 26D 11
EE B 09 3D 32 D 14 81 B FD 2F 1C 87 E3 BC 98 3D 26 1 4F

7. Preference share
5. Jenson’s Measure
3B C0 83 32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D 32 D1 14F 81
Duration : 2.30 Hours

2. Sharpe’s Measures
C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32 6D 14 81 2B
1. Treynor’s Measures

4. Portfolio Evaluation
98 D3 26 11 4F8 12 D D2 F8 C8 7EE 3B C0 83 3 6D 114 F8 2B DF
3D 26 D1 4F 12 BD FD F8 1C 7E 3 C 98 D3 26 11 F8 12 D D2
32 D1 14 81 BD FD 2F 1C 87E E3 BC 098 3D 26 D1 4F 12 BD FD F8

23
19
13
16
19
3. Active revision Strategy
6D 14 F8 2B F 2 81 87 E BC 09 3D 32 D1 14 81 BD FD 2F 1C
11 F8 12B DF D2 F81 C8 EE 3B 09 83D 32 6D 14 F81 2B FD 2F 81C 87
4F 12 D D F8 C 7E 3B C0 83 3 6D 11 F8 2B DF 2 81 8 EE
81 BD FD 2F 1C 87E E3 C 98 D 26 11 4F 12 D D F8 C8 7E 3B
2B F 2F 81 87 E BC 09 3D 32 D1 4F 81 BD FD 2F 1C 7E E3 C

Rudra Ltd (%)

DF D2 81 C8 EE 3B 09 83 32 6D 14 81 2B FD 2F 81C 87 E3 BC 098
(3) Simple calculator allowed.

help of given information.

D2 F81 C8 7EE 3B C0 83 D32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D

j)
i)
f)
e)
c)

g)
h)
d)
b)

F8 C8 7E 3B C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32
1C 7E E3 C 98 D 26 11 4F 12 D D2 F8 C8 7E 3B C0 83 3 6D

1. (B) Give True or False: (Any 7)

87 E3 BC 098 3D 326 D1 4F 812 BD FD F8 1C 7E E3 C0 98 D3 26D 11
EE B 09 3D 32 D 14 81 B FD 2F 1C 87 E3 BC 98 3D 26 1 4F
3B C0 83 32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D 32 D1 14F 81
Beta
Group B

C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32 6D 14 81 2B
1. (A) Match the following columns. (Any 8)

2. (B) Explain in brief the Investment avenues.

CAPM

98 D3 26 11 4F8 12 D D2 F8 C8 7EE 3B C0 83 3 6D 114 F8 2B DF

3D 26 D1 4F 12 BD FD F8 1C 7E 3 C 98 D3 26 11 F8 12 D D2

OR
4) Risk is measured by variability in returns.
32 D1 14 81 BD FD 2F 1C 87E E3 BC 098 3D 26 D1 4F 12 BD FD F8
Debt Fund

6D 14 F8 2B F 2 81 87 E BC 09 3D 32 D1 14 81 BD FD 2F 1C
11 F8 12B DF D2 F81 C8 EE 3B 09 83D 32 6D 14 F81 2B FD 2F 81C 87

24
20
14
17
20
Risky Capital

4F 12 D D F8 C 7E 3B C0 83 3 6D 11 F8 2B DF 2 81 8 EE
81 BD FD 2F 1C 87E E3 C 98 D 26 11 4F 12 D D F8 C8 7E 3B

Page 1 of 4
technical factor

Fixed Dividend

2B F 2F 81 87 E BC 09 3D 32 D1 4F 81 BD FD 2F 1C 7E E3 C
DF D2 81 C8 EE 3B 09 83 32 6D 14 81 2B FD 2F 81C 87 E3 BC 098
Unsecured Deposit

10) Investing in equity share is a tax saving investment.

D2 F81 C8 7EE 3B C0 83 D32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D
Standard Deviation

F8 C8 7E 3B C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32

Market return (%)

1C 7E E3 C 98 D 26 11 4F 12 D D2 F8 C8 7E 3B C0 83 3 6D
Tax Saving Investment

87 E3 BC 098 3D 326 D1 4F 812 BD FD F8 1C 7E E3 C0 98 D3 26D 11

NB: (1) All questions are compulsory having internal option.

EE B 09 3D 32 D 14 81 B FD 2F 1C 87 E3 BC 98 3D 26 1 4F

EE3BC0983D326D114F812BDFD2F81C87
2. (A) Distinguish among Investment, Speculation and Gambling.
3B C0 83 32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D 32 D1 14F 81

2) Price level and inflation affect the economy of the country.

9) The total return on a portfolio includes only risk free return.

C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32 6D 14 81 2B
98 D3 26 11 4F8 12 D D2 F8 C8 7EE 3B C0 83 3 6D 114 F8 2B DF
3D 26 D1 4F 12 BD FD F8 1C 7E 3 C 98 D3 26 11 F8 12 D D2
32 D1 14 81 BD FD 2F 1C 87E E3 BC 098 3D 26 D1 4F 12 BD FD F8
1) Examples of solvency ratio include current ratio and quick ratio.
6D 14 F8 2B F 2 81 87 E BC 09 3D 32 D1 14 81 BD FD 2F 1C
(2) Figures to the right indicate marks allotted to each question.

7) Portfolio revision involves changing the existing mix of securities.

11 F8 12B DF D2 F81 C8 EE 3B 09 83D 32 6D 14 F81 2B FD 2F 81C 87
4F 12 D D F8 C 7E 3B C0 83 3 6D 11 F8 2B DF 2 81 8 EE
81 BD FD 2F 1C 87E E3 C 98 D 26 11 4F 12 D D F8 C8 7E 3B

5) A risky asset is one whose return is certain as a Government Security.

2B F 2F 81 87 E BC 09 3D 32 D1 4F 81 BD FD 2F 1C 7E E3 C
DF D2 81 C8 EE 3B 09 83 32 6D 14 81 2B FD 2F 81C 87 E3 BC 098

2. (C) Calculation of Beta of each of the following two companies with the
6) The higher the risk of a security, the lower would be the return expected.
D2 F81 C8 7EE 3B C0 83 D32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D
F8 C8 7E 3B C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32
3) The efficient market hypothesis (EMH) states that the financial markets are

1C 7E E3 C 98 D 26 11 4F 12 D D2 F8 C8 7E 3B C0 83 3 6D
87 E3 BC 098 3D 326 D1 4F 812 BD FD F8 1C 7E E3 C0 98 D3 26D 1
EE B 09 3D 32 D 14 81 B FD 2F 1C 87 E3 BC 98 3D 26 1
Marks : 75

(08 Marks)
(08 Marks)

8) Portfolio evaluation refers to the evaluation of the performance of the portfolio.

(08 Marks)
(07 Marks)
(07 Marks)

3B C0 83 32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D 32 D1 14
C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32 6D 14
Last step in the process of Portfolio Management

98 D3 26 11 4F8 12 D D2 F8 C8 7EE 3B C0 83 3 6D 114 F

3D 26 D1 4F 12 BD FD F8 1C 7E 3 C 98 D3 26 11 F8
a) Based on an analysis of the fundamental factors and
Paper / Subject Code: 46003 / Finance:Investment Analysis & Portfolio Management

32 D1 14 81 BD FD 2F 1C 87E E3 BC 098 3D 26 D1 4F 1
6D 14 F8 2B F 2 81 87 E BC 09 3D 32 D1 14 81
11 F8 12B DF D2 F81 C8 EE 3B 09 83D 32 6D 14 F81 2
4F 12 D D F8 C 7E 3B C0 83 3 6D 11 F8 2B
81 BD FD 2F 1C 87E E3 C 98 D 26 11 4F 12
2B F 2F 81 87 E BC 09 3D 32 D1 4F 81 BD
DF D2 81 C8 EE 3B 09 83 32 6D 14 81 2B
D2 F81 C8 7EE 3B C0 83 D32 6D 114 F81 2B DF
F8 C8 7E 3B C0 983 D3 6D 11 F8 2B DF
1C 7E E3 C 98 D 26 11 4F 12 D D
87 E3 BC 098 3D 326 D1 4F 812 BD FD
EE B 09 3D 32 D 14 81 B FD 2F
3B C0 83 32 6D 114 F81 2B DF 2F
9 D D
 C0 83 3 6D 1 8 2B DF 2 81
9 2 4 1 D F C
09 83DD32 6D1 114F F81 2BDDFD 2F 81C 87E
83 32 6D 14 81 2B F 2F 81 87 E
98 D3 6 11 F8 2 D D2 8 C8 EE 3B
3 D B F 1
83 D32 26D 114 4F81 12B DF D2F F81 C87 7EE 3BC C09
D3 6D 11 F8 2B DF D2 81 C8 EE 3B 0 83
D3 26D 11 4F8 12B DF D2 F81 C8 7EE 3B C0 983 D32
2 4 1 F 7 C 9 D
32 6D1 114 F81 2BDDFDD2F 81C C87E EE3 3BC 098 83D 326 6D1
6D 14 F8 2B F 2 81 87 E BC 09 3D 32 D1 14
26 11 F 12 D D F8 C8 E 3B 0 83 3 6D 1 F8
D 4 81 B F 2F 1C 7 E C 9 D 26 1 4F 12
D1 114F F81 2BDDFDD2F 81C 87E EE3 3BC 098 83D 326 D11 14F 812 BD
1 2 8 8 B 0 3 3 D 8 B F

3.
11 4F8 812B BDF FD2 2F81 1C8 7EE E3B C09 983DD32 26D 114 4F81 12B DFDD2F
4 7 C 1 D

75906
14 F81 12B DFDD2F F81C C87 EE3 3BC 098 83D 326 6D1 14F F812 2BD FD 2F8 81C
F8 2B DF 2 81 8 EE B 09 3D 32 D 14 81 B FD 2F 1C 87
4F 12 D D F8 C 7E 3B C0 83 3 6D 11 F8 2B DF 2 81 8 EE
81 BD FD 2F 1C 87E E3 C 98 D 26 11 4F 12 D D F8 C8 7E 3B
2B F 2F 81 87 E BC 09 3D 32 D1 4F 81 BD FD 2F 1C 7E E3 C
DF D2 81 C8 EE 3B 09 83 32 6D 14 81 2B FD 2F 81C 87 E3 BC 098
D2 F81 C8 7EE 3B C0 83 D32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D

Modi Ltd.

Mehta Ltd.
F8 C8 7E 3B C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32

Sardar Ltd.
Gandhi Ltd.
1C 7E E3 C 98 D 26 11 4F 12 D D2 F8 C8 7E 3B C0 83 3 6D

0.34
0.33
0.33
ICICI
Kotak

Securities
HDFC
87 E3 BC 098 3D 326 D1 4F 812 BD FD F8 1C 7E E3 C0 98 D3 26D 11

Portfolio

Probability
EE B 09 3D 32 D 14 81 B FD 2F 1C 87 E3 BC 98 3D 26 1 4F
3B C0 83 32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D 32 D1 14F 81

Market Index
C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32 6D 14 81 2B
98 D3 26 11 4F8 12 D D2 F8 C8 7EE 3B C0 83 3 6D 114 F8 2B DF
3D 26 D1 4F 12 BD FD F8 1C 7E 3 C 98 D3 26 11 F8 12 D D2
Probability

32 D1 14 81 BD FD 2F 1C 87E E3 BC 098 3D 26 D1 4F 12 BD FD F8
6D 14 F8 2B F 2 81 87 E BC 09 3D 32 D1 14 81 BD FD 2F 1C
11 F8 12B DF D2 F81 C8 EE 3B 09 83D 32 6D 14 F81 2B FD 2F 81C 87
Particular

4F 12 D D F8 C 7E 3B C0 83 3 6D 11 F8 2B DF 2 81 8 EE
81 BD FD 2F 1C 87E E3 C 98 D 26 11 4F 12 D D F8 C8 7E 3B

evaluation and rank them .

2B F 2F 81 87 E BC 09 3D 32 D1 4F 81 BD FD 2F 1C 7E E3 C
Return of stock V Ltd. (%)

DF D2 81 C8 EE 3B 09 83 32 6D 14 81 2B FD 2F 81C 87 E3 BC 098
Return on stock M Ltd. (%)

D2 F81 C8 7EE 3B C0 83 D32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D

F8 C8 7E 3B C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32

15
12
10
18
1C 7E E3 C 98 D 26 11 4F 12 D D2 F8 C8 7E 3B C0 83 3 6D

18
30
87 E3 BC 098 3D 326 D1 4F 812 BD FD F8 1C 7E E3 C0 98 D3 26D 11
EE B 09 3D 32 D 14 81 B FD 2F 1C 87 E3 BC 98 3D 26 1 4F

14
12
16
15
3B C0 83 32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D 32 D1 14F 81

Sam Ltd.
C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32 6D 14 81 2B
98 D3 26 11 4F8 12 D D2 F8 C8 7EE 3B C0 83 3 6D 114 F8 2B DF
3D 26 D1 4F 12 BD FD F8 1C 7E 3 C 98 D3 26 11 F8 12 D D2
70
35

OR

Security Return (%)

0.30

32 D1 14 81 BD FD 2F 1C 87E E3 BC 098 3D 26 D1 4F 12 BD FD F8
Boom

6D 14 F8 2B F 2 81 87 E BC 09 3D 32 D1 14 81 BD FD 2F 1C
11 F8 12B DF D2 F81 C8 EE 3B 09 83D 32 6D 14 F81 2B FD 2F 81C 87
4F 12 D D F8 C 7E 3B C0 83 3 6D 11 F8 2B DF 2 81 8 EE
81 BD FD 2F 1C 87E E3 C 98 D 26 11 4F 12 D D F8 C8 7E 3B

Page 2 of 4
2B F 2F 81 87 E BC 09 3D 32 D1 4F 81 BD FD 2F 1C 7E E3 C
DF D2 81 C8 EE 3B 09 83 32 6D 14 81 2B FD 2F 81C 87 E3 BC 098 Return on portfolio (%)

Returns (%)
D2 F81 C8 7EE 3B C0 83 D32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D
F8 C8 7E 3B C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32
1C 7E E3 C 98 D 26 11 4F 12 D D2 F8 C8 7E 3B C0 83 3 6D

3. (B) Calculate Expected return and Standard Deviation.

55
55
2. (D) The rate of return of stock M Ltd. and V Ltd. As under :

87 E3 BC 098 3D 326 D1 4F 812 BD FD F8 1C 7E E3 C0 98 D3 26D 11

0.45

EE B 09 3D 32 D 14 81 B FD 2F 1C 87 E3 BC 98 3D 26 1 4F
1
Normal

EE3BC0983D326D114F812BDFD2F81C87
3B C0 83 32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D 32 D1 14F 81

1.2
1.5
0.8

9
Beta

18
12
C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32 6D 14 81 2B

1.5
1.2
0.8
1.6
Beta
98 D3 26 11 4F8 12 D D2 F8 C8 7EE 3B C0 83 3 6D 114 F8 2B DF
3D 26 D1 4F 12 BD FD F8 1C 7E 3 C 98 D3 26 11 F8 12 D D2

Cam Ltd.
32 D1 14 81 BD FD 2F 1C 87E E3 BC 098 3D 26 D1 4F 12 BD FD F8
6D 14 F8 2B F 2 81 87 E BC 09 3D 32 D1 14 81 BD FD 2F 1C
11 F8 12B DF D2 F81 C8 EE 3B 09 83D 32 6D 14 F81 2B FD 2F 81C 87
4F 12 D D F8 C 7E 3B C0 83 3 6D 11 F8 2B DF 2 81 8 EE
Calculate the expected return and standard deviation of both the stock.

81 BD FD 2F 1C 87E E3 C 98 D 26 11 4F 12 D D F8 C8 7E 3B

(07 Marks)

(C) The Security return and Beta factors of 4 securities are as follows:
35
70

2B F 2F 81 87 E BC 09 3D 32 D1 4F 81 BD FD 2F 1C 7E E3 C
0.25

DF D2 81 C8 EE 3B 09 83 32 6D 14 81 2B FD 2F 81C 87 E3 BC 098
D2 F81 C8 7EE 3B C0 83 D32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D
Recession

F8 C8 7E 3B C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32
7%
7%
7%
7%

1C 7E E3 C 98 D 26 11 4F 12 D D2 F8 C8 7E 3B C0 83 3 6D
87 E3 BC 098 3D 326 D1 4F 812 BD FD F8 1C 7E E3 C0 98 D3 26D 1
EE B 09 3D 32 D 14 81 B FD 2F 1C 87 E3 BC 98 3D 26 1
(08 Marks)
(07 Marks)

3B C0 83 32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D 32 D1 14
3. (A) Compare the following portfolios according to Jensen’s measure of portfolio

C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32 6D 14
Risk free return

98 D3 26 11 4F8 12 D D2 F8 C8 7EE 3B C0 83 3 6D 114 F

3D 26 D1 4F 12 BD FD F8 1C 7E 3 C 98 D3 26 11 F8
Paper / Subject Code: 46003 / Finance:Investment Analysis & Portfolio Management

32 D1 14 81 BD FD 2F 1C 87E E3 BC 098 3D 26 D1 4F 1
6D 14 F8 2B F 2 81 87 E BC 09 3D 32 D1 14 81
11 F8 12B DF D2 F81 C8 EE 3B 09 83D 32 6D 14 F81 2
4F 12 D D F8 C 7E 3B C0 83 3 6D 11 F8 2B
81 BD FD 2F 1C 87E E3 C 98 D 26 11 4F 12
2B F 2F 81 87 E BC 09 3D 32 D1 4F 81 BD
DF D2 81 C8 EE 3B 09 83 32 6D 14 81 2B
D2 F81 C8 7EE 3B C0 83 D32 6D 114 F81 2B DF
F8 C8 7E 3B C0 983 D3 6D 11 F8 2B DF
1C 7E E3 C 98 D 26 11 4F 12 D D
87 E3 BC 098 3D 326 D1 4F 812 BD FD
EE B 09 3D 32 D 14 81 B FD 2F
3B C0 83 32 6D 114 F81 2B DF 2F
9 D D
 C0 83 3 6D 1 8 2B DF 2 81
9 2 4 1 D F C
09 83DD32 6D1 114F F81 2BDDFD 2F 81C 87E
83 32 6D 14 81 2B F 2F 81 87 E
98 D3 6 11 F8 2 D D2 8 C8 EE 3B
3 D B F 1
83 D32 26D 114 4F81 12B DF D2F F81 C87 7EE 3BC C09
D3 6D 11 F8 2B DF D2 81 C8 EE 3B 0 83
D3 26D 11 4F8 12B DF D2 F81 C8 7EE 3B C0 983 D32
2 4 1 F 7 C 9 D
32 6D1 114 F81 2BDDFDD2F 81C C87E EE3 3BC 098 83D 326 6D1
6D 14 F8 2B F 2 81 87 E BC 09 3D 32 D1 14
26 11 F 12 D D F8 C8 E 3B 0 83 3 6D 1 F8
D 4 81 B F 2F 1C 7 E C 9 D 26 1 4F 12
D1 114F F81 2BDDFDD2F 81C 87E EE3 3BC 098 83D 326 D11 14F 812 BD
1 2 8 8 B 0 3 3 D 8 B F
11 4F8 812B BDF FD2 2F81 1C8 7EE E3B C09 983DD32 26D 114 4F81 12B DFDD2F
4 7 C 1 D

75906
14 F81 12B DFDD2F F81C C87 EE3 3BC 098 83D 326 6D1 14F F812 2BD FD 2F8 81C
F8 2B DF 2 81 8 EE B 09 3D 32 D 14 81 B FD 2F 1C 87
4F 12 D D F8 C 7E 3B C0 83 3 6D 11 F8 2B DF 2 81 8 EE
81 BD FD 2F 1C 87E E3 C 98 D 26 11 4F 12 D D F8 C8 7E 3B
2B F 2F 81 87 E BC 09 3D 32 D1 4F 81 BD FD 2F 1C 7E E3 C
DF D2 81 C8 EE 3B 09 83 32 6D 14 81 2B FD 2F 81C 87 E3 BC 098

Padma
D2 F81 C8 7EE 3B C0 83 D32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D

Jharana

10% Debentures
F8 C8 7E 3B C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32

maximum return?
1C 7E E3 C 98 D 26 11 4F 12 D D2 F8 C8 7E 3B C0 83 3 6D

Proposed Dividend
Meenakshi

Reserve and surplus

87 E3 BC 098 3D 326 D1 4F 812 BD FD F8 1C 7E E3 C0 98 D3 26D 11
EE B 09 3D 32 D 14 81 B FD 2F 1C 87 E3 BC 98 3D 26 1 4F
Portfolio

(v) Debt Equity Ratio

Provision for taxation
Market Index

Market price per share

security under CAPM.

3B C0 83 32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D 32 D1 14F 81

Risk Free return is 8 %.

C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32 6D 14 81 2B
98 D3 26 11 4F8 12 D D2 F8 C8 7EE 3B C0 83 3 6D 114 F8 2B DF
3D 26 D1 4F 12 BD FD F8 1C 7E 3 C 98 D3 26 11 F8 12 D D2
32 D1 14 81 BD FD 2F 1C 87E E3 BC 098 3D 26 D1 4F 12 BD FD F8
6D 14 F8 2B F 2 81 87 E BC 09 3D 32 D1 14 81 BD FD 2F 1C
11 F8 12B DF D2 F81 C8 EE 3B 09 83D 32 6D 14 F81 2B FD 2F 81C 87
4F 12 D D F8 C 7E 3B C0 83 3 6D 11 F8 2B DF 2 81 8 EE
81 BD FD 2F 1C 87E E3 C 98 D 26 11 4F 12 D D F8 C8 7E 3B

Earnings before interest and taxes

2B F 2F 81 87 E BC 09 3D 32 D1 4F 81 BD FD 2F 1C 7E E3 C

2,00,000 Equity shares of ` 10 each

DF D2 81 C8 EE 3B 09 83 32 6D 14 81 2B FD 2F 81C 87 E3 BC 098
D2 F81 C8 7EE 3B C0 83 D32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D
F8 C8 7E 3B C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32

(ii) What are the various types of risks?

1C 7E E3 C 98 D 26 11 4F 12 D D2 F8 C8 7E 3B C0 83 3 6D
14
16
12
18

87 E3 BC 098 3D 326 D1 4F 812 BD FD F8 1C 7E E3 C0 98 D3 26D 11

EE B 09 3D 32 D 14 81 B FD 2F 1C 87 E3 BC 98 3D 26 1 4F
3B C0 83 32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D 32 D1 14F 81
C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32 6D 14 81 2B
98 D3 26 11 4F8 12 D D2 F8 C8 7EE 3B C0 83 3 6D 114 F8 2B DF
3D 26 D1 4F 12 BD FD F8 1C 7E 3 C 98 D3 26 11 F8 12 D D2

OR
32 D1 14 81 BD FD 2F 1C 87E E3 BC 098 3D 26 D1 4F 12 BD FD F8
Average Return (%)

6D 14 F8 2B F 2 81 87 E BC 09 3D 32 D1 14 81 BD FD 2F 1C

4. (B) What are Charts? Explain the types of charts.

11 F8 12B DF D2 F81 C8 EE 3B 09 83D 32 6D 14 F81 2B FD 2F 81C 87
3. (D) The details of three portfolios are given below.

4F 12 D D F8 C 7E 3B C0 83 3 6D 11 F8 2B DF 2 81 8 EE
81 BD FD 2F 1C 87E E3 C 98 D 26 11 4F 12 D D F8 C8 7E 3B

Page 3 of 4
2B F 2F 81 87 E BC 09 3D 32 D1 4F 81 BD FD 2F 1C 7E E3 C
DF D2 81 C8 EE 3B 09 83 32 6D 14 81 2B FD 2F 81C 87 E3 BC 098
D2 F81 C8 7EE 3B C0 83 D32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D
1.0
1.1
0.9
1.4
Beta

F8 C8 7E 3B C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32
1C 7E E3 C 98 D 26 11 4F 12 D D2 F8 C8 7E 3B C0 83 3 6D
87 E3 BC 098 3D 326 D1 4F 812 BD FD F8 1C 7E E3 C0 98 D3 26D 11
EE B 09 3D 32 D 14 81 B FD 2F 1C 87 E3 BC 98 3D 26 1 4F

EE3BC0983D326D114F812BDFD2F81C87
3B C0 83 32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D 32 D1 14F 81
C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32 6D 14 81 2B
98 D3 26 11 4F8 12 D D2 F8 C8 7EE 3B C0 83 3 6D 114 F8 2B DF
3D 26 D1 4F 12 BD FD F8 1C 7E 3 C 98 D3 26 11 F8 12 D D2
32 D1 14 81 BD FD 2F 1C 87E E3 BC 098 3D 26 D1 4F 12 BD FD F8
6D 14 F8 2B F 2 81 87 E BC 09 3D 32 D1 14 81 BD FD 2F 1C

20%
30%
0.25
0.40
0.35
0.30

11 F8 12B DF D2 F81 C8 EE 3B 09 83D 32 6D 14 F81 2B FD 2F 81C 87

4F 12 D D F8 C 7E 3B C0 83 3 6D 11 F8 2B DF 2 81 8 EE

investible funds of Rs. 50 lakhs. He wants to know from you the following:
4. (A) Distinguish between Fundamental Analysis and Technical Analysis.
Standard

32
Deviation

81 BD FD 2F 1C 87E E3 C 98 D 26 11 4F 12 D D F8 C8 7E 3B

30,00,000
Compare these portfolio on performance using Sharpe and Treynor measures.

2B F 2F 81 87 E BC 09 3D 32 D1 4F 81 BD FD 2F 1C 7E E3 C

` 10,00,000
` 20,00,000
` 16,00,000
DF D2 81 C8 EE 3B 09 83 32 6D 14 81 2B FD 2F 81C 87 E3 BC 098

Calculate: (i) EPS (ii) P/E Ratio (iii) Dividend payout ratio (iv) Dividend Yield
D2 F81 C8 7EE 3B C0 83 D32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D
F8 C8 7E 3B C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32
1C 7E E3 C 98 D 26 11 4F 12 D D2 F8 C8 7E 3B C0 83 3 6D
87 E3 BC 098 3D 326 D1 4F 812 BD FD F8 1C 7E E3 C0 98 D3 26D 1
EE B 09 3D 32 D 14 81 B FD 2F 1C 87 E3 BC 98 3D 26 1
(07 Marks)
(08 Marks)

(15 Marks)
(08 Marks)

5. As Portfolio Management Consultant, you are approached by Mr. Puri, aged 27 with
(07 Marks)

(15 Marks)
3B C0 83 32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D 32 D1 14
4. Hero Ltd. has presented its financial information for the year ended 31st March 2019.

C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32 6D 14
If the risk free rate is 7 %. Calculate Average Market return and Expected returns for each

98 D3 26 11 4F8 12 D D2 F8 C8 7EE 3B C0 83 3 6D 114 F

(i) What are the investment avenues available to him which will give a suitable return with
3D 26 D1 4F 12 BD FD F8 1C 7E 3 C 98 D3 26 11 F8
Paper / Subject Code: 46003 / Finance:Investment Analysis & Portfolio Management

32 D1 14 81 BD FD 2F 1C 87E E3 BC 098 3D 26 D1 4F 1
6D 14 F8 2B F 2 81 87 E BC 09 3D 32 D1 14 81
11 F8 12B DF D2 F81 C8 EE 3B 09 83D 32 6D 14 F81 2
4F 12 D D F8 C 7E 3B C0 83 3 6D 11 F8 2B
81 BD FD 2F 1C 87E E3 C 98 D 26 11 4F 12
2B F 2F 81 87 E BC 09 3D 32 D1 4F 81 BD
DF D2 81 C8 EE 3B 09 83 32 6D 14 81 2B
D2 F81 C8 7EE 3B C0 83 D32 6D 114 F81 2B DF
F8 C8 7E 3B C0 983 D3 6D 11 F8 2B DF
1C 7E E3 C 98 D 26 11 4F 12 D D
87 E3 BC 098 3D 326 D1 4F 812 BD FD
EE B 09 3D 32 D 14 81 B FD 2F
3B C0 83 32 6D 114 F81 2B DF 2F
9 D D
 C0 83 3 6D 1 8 2B DF 2 81
9 2 4 1 D F C
09 83DD32 6D1 114F F81 2BDDFD 2F 81C 87E
83 32 6D 14 81 2B F 2F 81 87 E
98 D3 6 11 F8 2 D D2 8 C8 EE 3B
3 D B F 1
83 D32 26D 114 4F81 12B DF D2F F81 C87 7EE 3BC C09
D3 6D 11 F8 2B DF D2 81 C8 EE 3B 0 83
D3 26D 11 4F8 12B DF D2 F81 C8 7EE 3B C0 983 D32
2 4 1 F 7 C 9 D
32 6D1 114 F81 2BDDFDD2F 81C C87E EE3 3BC 098 83D 326 6D1
6D 14 F8 2B F 2 81 87 E BC 09 3D 32 D1 14
26 11 F 12 D D F8 C8 E 3B 0 83 3 6D 1 F8
D 4 81 B F 2F 1C 7 E C 9 D 26 1 4F 12
D1 114F F81 2BDDFDD2F 81C 87E EE3 3BC 098 83D 326 D11 14F 812 BD
1 2 8 8 B 0 3 3 D 8 B F
11 4F8 812B BDF FD2 2F81 1C8 7EE E3B C09 983DD32 26D 114 4F81 12B DFDD2F
4 7 C 1 D

75906
14 F81 12B DFDD2F F81C C87 EE3 3BC 098 83D 326 6D1 14F F812 2BD FD 2F8 81C
F8 2B DF 2 81 8 EE B 09 3D 32 D 14 81 B FD 2F 1C 87
4F 12 D D F8 C 7E 3B C0 83 3 6D 11 F8 2B DF 2 81 8 EE
81 BD FD 2F 1C 87E E3 C 98 D 26 11 4F 12 D D F8 C8 7E 3B
2B F 2F 81 87 E BC 09 3D 32 D1 4F 81 BD FD 2F 1C 7E E3 C

5)
4)
3)
2)
DF D2 81 C8 EE 3B 09 83 32 6D 14 81 2B FD 2F 81C 87 E3 BC 098 1)
D2 F81 C8 7EE 3B C0 83 D32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D
F8 C8 7E 3B C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32
1C 7E E3 C 98 D 26 11 4F 12 D D2 F8 C8 7E 3B C0 83 3 6D
87 E3 BC 098 3D 326 D1 4F 812 BD FD F8 1C 7E E3 C0 98 D3 26D 11
Bonds
EE B 09 3D 32 D 14 81 B FD 2F 1C 87 E3 BC 98 3D 26 1 4F
3B C0 83 32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D 32 D1 14F 81
C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32 6D 14 81 2B
98 D3 26 11 4F8 12 D D2 F8 C8 7EE 3B C0 83 3 6D 114 F8 2B DF
3D 26 D1 4F 12 BD FD F8 1C 7E 3 C 98 D3 26 11 F8 12 D D2 Mutual Fund
32 D1 14 81 BD FD 2F 1C 87E E3 BC 098 3D 26 D1 4F 12 BD FD F8
6D 14 F8 2B F 2 81 87 E BC 09 3D 32 D1 14 81 BD FD 2F 1C
11 F8 12B DF D2 F81 C8 EE 3B 09 83D 32 6D 14 F81 2B FD 2F 81C 87
4F 12 D D F8 C 7E 3B C0 83 3 6D 11 F8 2B DF 2 81 8 EE
81 BD FD 2F 1C 87E E3 C 98 D 26 11 4F 12 D D F8 C8 7E 3B
2B F 2F 81 87 E BC 09 3D 32 D1 4F 81 BD FD 2F 1C 7E E3 C
DF D2 81 C8 EE 3B 09 83 32 6D 14 81 2B FD 2F 81C 87 E3 BC 098
Debt Fund Investment
Random Walk Theory
Public Provident Fund
5. Give short notes on: (Any Three)

D2 F81 C8 7EE 3B C0 83 D32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D

F8 C8 7E 3B C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32
1C 7E E3 C 98 D 26 11 4F 12 D D2 F8 C8 7E 3B C0 83 3 6D
87 E3 BC 098 3D 326 D1 4F 812 BD FD F8 1C 7E E3 C0 98 D3 26D 11
EE B 09 3D 32 D 14 81 B FD 2F 1C 87 E3 BC 98 3D 26 1 4F
3B C0 83 32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D 32 D1 14F 81
C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32 6D 14 81 2B
98 D3 26 11 4F8 12 D D2 F8 C8 7EE 3B C0 83 3 6D 114 F8 2B DF
3D 26 D1 4F 12 BD FD F8 1C 7E 3 C 98 D3 26 11 F8 12 D D2
OR

32 D1 14 81 BD FD 2F 1C 87E E3 BC 098 3D 26 D1 4F 12 BD FD F8
6D 14 F8 2B F 2 81 87 E BC 09 3D 32 D1 14 81 BD FD 2F 1C
11 F8 12B DF D2 F81 C8 EE 3B 09 83D 32 6D 14 F81 2B FD 2F 81C 87
4F 12 D D F8 C 7E 3B C0 83 3 6D 11 F8 2B DF 2 81 8 EE
81 BD FD 2F 1C 87E E3 C 98 D 26 11 4F 12 D D F8 C8 7E 3B

Page 4 of 4
2B F 2F 81 87 E BC 09 3D 32 D1 4F 81 BD FD 2F 1C 7E E3 C
DF D2 81 C8 EE 3B 09 83 32 6D 14 81 2B FD 2F 81C 87 E3 BC 098
D2 F81 C8 7EE 3B C0 83 D32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D
F8 C8 7E 3B C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32
1C 7E E3 C 98 D 26 11 4F 12 D D2 F8 C8 7E 3B C0 83 3 6D
87 E3 BC 098 3D 326 D1 4F 812 BD FD F8 1C 7E E3 C0 98 D3 26D 11
EE B 09 3D 32 D 14 81 B FD 2F 1C 87 E3 BC 98 3D 26 1 4F

EE3BC0983D326D114F812BDFD2F81C87
3B C0 83 32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D 32 D1 14F 81
C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32 6D 14 81 2B
98 D3 26 11 4F8 12 D D2 F8 C8 7EE 3B C0 83 3 6D 114 F8 2B DF
3D 26 D1 4F 12 BD FD F8 1C 7E 3 C 98 D3 26 11 F8 12 D D2
32 D1 14 81 BD FD 2F 1C 87E E3 BC 098 3D 26 D1 4F 12 BD FD F8
6D 14 F8 2B F 2 81 87 E BC 09 3D 32 D1 14 81 BD FD 2F 1C
11 F8 12B DF D2 F81 C8 EE 3B 09 83D 32 6D 14 F81 2B FD 2F 81C 87
4F 12 D D F8 C 7E 3B C0 83 3 6D 11 F8 2B DF 2 81 8 EE
81 BD FD 2F 1C 87E E3 C 98 D 26 11 4F 12 D D F8 C8 7E 3B
2B F 2F 81 87 E BC 09 3D 32 D1 4F 81 BD FD 2F 1C 7E E3 C
DF D2 81 C8 EE 3B 09 83 32 6D 14 81 2B FD 2F 81C 87 E3 BC 098
D2 F81 C8 7EE 3B C0 83 D32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D
F8 C8 7E 3B C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32
1C 7E E3 C 98 D 26 11 4F 12 D D2 F8 C8 7E 3B C0 83 3 6D
87 E3 BC 098 3D 326 D1 4F 812 BD FD F8 1C 7E E3 C0 98 D3 26D 1
EE B 09 3D 32 D 14 81 B FD 2F 1C 87 E3 BC 98 3D 26 1
(15 Marks)

3B C0 83 32 6D 114 F81 2B DF 2F 81 87 EE BC 09 3D 32 D1 14
C0 983 D3 6D 11 F8 2B DF D2 81 C8 EE 3B 09 83D 32 6D 14
98 D3 26 11 4F8 12 D D2 F8 C8 7EE 3B C0 83 3 6D 114 F
3D 26 D1 4F 12 BD FD F8 1C 7E 3 C 98 D3 26 11 F8
Paper / Subject Code: 46003 / Finance:Investment Analysis & Portfolio Management

32 D1 14 81 BD FD 2F 1C 87E E3 BC 098 3D 26 D1 4F 1
6D 14 F8 2B F 2 81 87 E BC 09 3D 32 D1 14 81
11 F8 12B DF D2 F81 C8 EE 3B 09 83D 32 6D 14 F81 2
4F 12 D D F8 C 7E 3B C0 83 3 6D 11 F8 2B
81 BD FD 2F 1C 87E E3 C 98 D 26 11 4F 12
2B F 2F 81 87 E BC 09 3D 32 D1 4F 81 BD
DF D2 81 C8 EE 3B 09 83 32 6D 14 81 2B
D2 F81 C8 7EE 3B C0 83 D32 6D 114 F81 2B DF
F8 C8 7E 3B C0 983 D3 6D 11 F8 2B DF
1C 7E E3 C 98 D 26 11 4F 12 D D
87 E3 BC 098 3D 326 D1 4F 812 BD FD
EE B 09 3D 32 D 14 81 B FD 2F
3B C0 83 32 6D 114 F81 2B DF 2F
9 D D
 D 11 1F 1B C DB 43 FF BD 8F
DB B11 1F7 71B 9C4 4DB 43E EFF BD 8F6 6411
1 1 9 D 4 B 8 4 B
B1 111F F71 B9C C4D B4 3EF FFB D8F F64 11B AA
11 71 B9 4D B4 3EF FB D8 64 11B AA CB
11 F7 B C4 B 3E F D F6 11 A C D
1 9 B 8
11 F71 1B9 C4DDB4 43EF FFB D8 F64 411B BAAACB BDB B11
F7 B9 C4 B 3E F D F6 11 A C D 11 1F
F7 1B9 C4 DB 43E FF BD 8F6 411 BA AC BD B11 1F 71B
1 D 4 B 8 4 B B 7
71 B9C C4D B4 3EF FFB D8F F64 11B BAAACB DB 111 1F7 1B9 9C4
B9 4 B 3E FB D8 6 11 A C D 11 F7 1B C4 DB

4
3
2
1
1B C DB 43 FF D F 41 BA AC BD B1 1F 1 9C D 4
9C 4D 4 EF B 8 64 1B A B B 11 7 B9 4 B 3E

i
i.

v.

x.
ii.

vi.
iv.

ix.
9C 4D B43 3EF FBDD8F F641 11B AA CB DB 111 F71 1B9 C4DDB4 43EF FFB
C

iii.

76575
B F A C D 1 F

vii.
viii.
C4 4DB 43E EFF BD 8F6 6411 1BA AC BD B1 11F 71B B9C 4D B43 3EF FBDD8F
D 4 B 8 4 A B B 1 7 4 B E F 6
4D B4 3EF FFB D8F F64 11B BAA CB DB 111 1F7 1B9 9C4 DB 43E FFB BD8 8F6 411
3 D 1 1 D
B4 EF FB 8 64 1B AA CB DB 11 F7 B9 C4 B 3E F D F6 11 BA4 F 4
3E FB D8 F6 11 A C D 11 1F7 1B C4 DB 43 FF BD 8F6 41 BA AC
FF D F6 411 BA AC BD B1 1F 1B 9C D 43 EF BD 8F 41 1B A B

vi Swaps
Time: 2.30 Hrs

State of Nature
BD 8F 41 B A BD B1 11 71 9C 4D B4 EF FB 8 64 1B AA CB DB

iii Options

ix Beta < 1
contracts
v Forwards
Exposure
ii Arbitrage
8F 641 1B AA CBD B1 11 F71 B9C 4D B4 3EF FB D8 F64 11B AA CB DB 111
64 1B AA CB B 11 F7 B9 4 B 3E FB D8 F6 11 A C D 11 F7
11 A C D 11 F7 1B C4 DB 43 FF D F6 41 BA AC BD B1 1F 1B

iv Standardized
BA AC BD B1 1F 1B 9C D 43 EF BD 8F 41 1B A B B 11 71 9

x Default Risk
AC BD B1 11F 71B 9C 4D B43 EF FB 8F 641 1B AA CB DB 111 F71 B9 C4D
BD B1 11F 71 9C 4D B43 EF FB D8F 641 1B AA CB DB 111 F71 B9 C4D B4
B1 11F 71 B9C 4D B4 EF FB D8F 64 1B AA CB DB 111 F71 B9 C4D B4 3E
11 71 B9 4D B4 3EF FB D8 64 11B AA CB DB 11 F7 B9 C4 B 3E FF

viii Risk return trade-off

F7 B9 C4 B 3E F D F6 11 A C D 11 1F 1B C DB 43 FF BD

0.10
0.50
0.30
0.10
1B C DB 43 FF BD 8F 41 BA AC BD B1 1F 71 9C 4D 4 EF B 8F
9C 4D 43 EF BD 8F 641 1B A B B 11 71 B9 4D B4 3EF FB D8 64

Column A
4D B4 EF FB 8F 64 1B AA CB DB 111 F7 B9 C4 B 3E FB D8 F6 11

vii Modern Portfolio Theory

B4 3EF FB D8 64 11B AA CB DB 11 F7 1B9 C4 DB 43E FF D F6 411 BA

D) Write note on Risk Register

exchange
Q.1B) Match the following (Any 7)
3E FB D8 F6 11 A C D 11 1F7 1B C4 DB 43 FF BD 8F6 41 BA AC
NOTE: 1.Q1 is compulsory

Probability
FF D F6 411 BA AC BD B1 1F 1B 9C D 43 EF BD 8F 41 1B A B
BD 8F 41 B A BD B1 11 71 9C 4D B4 EF FB 8 64 1B AA CB DB
Beta measures volatility or risk

8F 641 1B AA CBD B1 11 F71 B9C 4D B4 3EF FB D8 F64 11B AA CB DB 111

64 1B AA CB B 11 F7 B9 4 B 3E FB D8 F6 11 A C D 11 F7
11 A C D 11 F7 1B C4 DB 43 FF D F6 41 BA AC BD B1 1F 1B
BA AC BD B1 1F 1B 9C D 43 EF BD 8F 41 1B A B B 11 71 9
AC BD B1 11F 71B 9C 4D B43 EF FB 8F 641 1B AA CB DB 111 F71 B9 C4D

traded
Transaction Exposure and Translation
BD B1 11F 71 9C 4D B43 EF FB D8F 641 1B AA CB DB 111 F71 B9 C4D B4

j
i
f
e
c
a

k
h
g
d
b
B1 11F 71 B9C 4D B4 EF FB D8F 64 1B AA CB DB 111 F71 B9 C4D B4 3E

B) Explain Arbitrage theory and Techniques

4. State your assumptions clearly

11 71 B9 4D B4 3EF FB D8 64 11B AA CB DB 11 F7 B9 C4 B 3E FF

OR
F7 B9 C4 B 3E F D F6 11 A C D 11 1F 1B C DB 43 FF BD
2. Q2 to Q5 having internal options

5%
1B C DB 43 FF BD 8F 41 BA AC BD B1 1F 71 9C 4D 4 EF B 8F

Page 1 of 2
20%
15%
10%
9C 4D 43 EF BD 8F 641 1B A B B 11 71 B9 4D B4 3EF FB D8 64
4D B4 EF FB 8F 64 1B AA CB DB 111 F7 B9 C4 B 3E FB D8 F6 11
outperformed the Market portfolio and vice versa

Risk
B4 3EF FB D8 64 11B AA CB DB 11 F7 1B9 C4 DB 43E FF D F6 411 BA
3E FB D8 F6 11 A C D 11 1F7 1B C4 DB 43 FF BD 8F6 41 BA AC
3. Figures to the right indicate full marks.

Futures
FF D F6 411 BA AC BD B1 1F 1B 9C D 43 EF BD 8F 41 1B A B

Return ‘ A’
BD 8F 41 B A BD B1 11 71 9C 4D B4 EF FB 8 64 1B AA CB DB
8F 641 1B AA CBD B1 11 F71 B9C 4D B4 3EF FB D8 F64 11B AA CB DB 111

Credit Risk
64 1B AA CB B 11 F7 B9 4 B 3E FB D8 F6 11 A C D 11 F7
Call and Put
11 A C D 11 F7 1B C4 DB 43 FF D F6 41 BA AC BD B1 1F 1B
The third line of Defense includes Operational Management

6411BAACBDB111F71B9C4DB43EFFBD8F
Currency Risk
BA AC BD B1 1F 1B 9C D 43 EF BD 8F 41 1B A B B 11 71 9
relationship between that asset ad many common risk factors

AC BD B1 11F 71B 9C 4D B43 EF FB 8F 641 1B AA CB DB 111 F71 B9 C4D

Q.2) A) Define the term Risk? Explain the Risk Management Process
BD B1 11F 71 9C 4D B43 EF FB D8F 641 1B AA CB DB 111 F71 B9 C4D B4

Less Risky project

Risk Return theory
B1 11F 71 B9C 4D B4 EF FB D8F 64 1B AA CB DB 111 F71 B9 C4D B4 3E
11 71 B9 4D B4 3EF FB D8 64 11B AA CB DB 11 F7 B9 C4 B 3E FF
Q1.A State whether the following statements are true or false (any 8)

F7 B9 C4 B 3E F D F6 11 A C D 11 1F 1B C DB 43 FF BD
1B C DB 43 FF BD 8F 41 BA AC BD B1 1F 71 9C 4D 4 EF B 8F
9C 4D 43 EF BD 8F 641 1B A B B 11 71 B9 4D B4 3EF FB D8 64

No standardized contract
Paper / Subject Code: 46015 / Finance:Risk Management

8%
0%
Higher risk higher returns
4D B4 EF FB 8F 64 1B AA CB DB 111 F7 B9 C4 B 3E FB D8 F6 11

26%
18%
B4 3EF FB D8 64 11B AA CB DB 11 F7 1B9 C4 DB 43E FF D F6 411 BA
Column B

3E FB D8 F6 11 A C D 11 1F7 1B C4 DB 43 FF BD 8F6 41 BA AC
FF D F6 411 BA AC BD B1 1F 1B 9C D 43 EF BD 8F 41 1B A B
BD 8F 41 B A BD B1 11 71 9C 4D B4 EF FB 8 64 1B AA CB DB
Enterprise Risk Management has one dimensional assessment (potential impact)

Return ‘ B’
8F 641 1B AA CBD B1 11 F71 B9C 4D B4 3EF FB D8 F64 11B AA CB DB

C) Calculate the expected returns and Standard deviation of Stock A and Stock B
64 1B AA CB B 11 F7 B9 4 B 3E FB D8 F6 11 A C D 11
Transaction exposure in Exchange rate risk impacts the future cash flows of a firm.

11 A C D 11 F7 1B C4 DB 43 FF D F6 41 BA AC BD B1
BA AC BD B1 1F 1B 9C D 43 EF BD 8F 41 1B A B B 11

The following is the information of stock A and Stock B under the possible states of nature
AC BD B1 11F 71B 9C 4D B43 EF FB 8F 641 1B AA CB DB 111
Risk Measurement is the collective responsibility of different people in the organization

BD B1 11F 71 9C 4D B43 EF FB D8F 641 1B AA CB DB 111 F7

An end user of the project’s outcome is one of the internal stakeholder to the organization

B1 11F 71 B9C 4D B4 EF FB D8F 64 1B AA CB DB 111 F71

(07)
(08)

(08)
(07)
11 71 B9 4D B4 3EF FB D8 64 11B AA CB DB 11 F7 Profit from price difference in two markets
Exchange of cash flows between two parties

F7 B9 C4 B 3E F D F6 11 A C D 11 1F 1B
Exercise price is a price at which the option buyer is eligible to buy or sell the underlying asset

1B C DB 43 FF BD 8F 41 BA AC BD B1 1F 71
At the money Option leads to negative cash flows to the holder if it were exercised immediately

9C 4D 43 EF BD 8F 641 1B A B B 11 71 B9
(07)

4D B4 EF FB 8F 64 1B AA CB DB 111 F7 B9
Marks : 75

(08)

B4 3EF FB D8 64 11B AA CB DB 11 F7 1B9 C4

If Jensen’s Alpha is positive , it reflects that the Mutual fund has exceeded the expectations and

APT is an asset pricing model based on the idea that an asset’s return cannot be predicted using the

3E FB D8 F6 11 A C D 11 1F7 1B C4
FF D F6 411 BA AC BD B1 1F 1B 9C
BD 8F 41 B A BD B1 11 71 9C 4D
8F 641 1B AA CBD B1 11 F71 B9C 4D B
64 1 A CB B 1 F7 B 4 B
 D 11 1F 1B C DB 43 FF BD 8F
DB B11 1F7 71B 9C4 4DB 43E EFF BD 8F6 6411
1 1 9 D 4 B 8 4 B
B1 111F F71 B9C C4D B4 3EF FFB D8F F64 11B AA
11 71 B9 4D B4 3EF FB D8 64 11B AA CB
11 F7 B C4 B 3E F D F6 11 A C D
1 9 B 8
11 F71 1B9 C4DDB4 43EF FFB D8 F64 411B BAAACB BDB B11
F7 B9 C4 B 3E F D F6 11 A C D 11 1F
F7 1B9 C4 DB 43E FF BD 8F6 411 BA AC BD B11 1F 71B
1 D 4 B 8 4 B B 7
71 B9C C4D B4 3EF FFB D8F F64 11B BAAACB DB 111 1F7 1B9 9C4
B9 4 B 3E FB D8 6 11 A C D 11 F7 1B C4 DB
1B C DB 43 FF D F 41 BA AC BD B1 1F 1 9C D 4
9C 4D 4 EF B 8 64 1B A B B 11 7 B9 4 B 3E

e)
c)
a)

d)
b)
9C 4D B43 3EF FBDD8F F641 11B AA CB DB 111 F71 1B9 C4DDB4 43EF FFB
C

76575
B F A C D 1 F

9
8
7
6
5
4
3
2
1
C4 4DB 43E EFF BD 8F6 6411 1BA AC BD B1 11F 71B B9C 4D B43 3EF FBDD8F

10
D 4 B 8 4 A B B 1 7 4 B E F 6

Year
4D B4 3EF FFB D8F F64 11B BAA CB DB 111 1F7 1B9 9C4 DB 43E FFB BD8 8F6 411
3 D 1 1 D
B4 EF FB 8 64 1B AA CB DB 11 F7 B9 C4 B 3E F D F6 11 BA4 F 4
3E FB D8 F6 11 A C D 11 1F7 1B C4 DB 43 FF BD 8F6 41 BA AC
FF D F6 411 BA AC BD B1 1F 1B 9C D 43 EF BD 8F 41 1B A B
BD 8F 41 B A BD B1 11 71 9C 4D B4 EF FB 8 64 1B AA CB DB

4
6

Derivatives
8F 641 1B AA CBD B1 11 F71 B9C 4D B4 3EF FB D8 F64 11B AA CB DB 111

-4

distribution:
22
24
18
14
13
13
64 1B AA CB B 11 F7 B9 4 B 3E FB D8 F6 11 A C D 11 F7
11 A C D 11 F7 1B C4 DB 43 FF D F6 41 BA AC BD B1 1F 1B 10

50,000

Bancassurance
2,00,000
8,00,000
BA AC BD B1 1F 1B 9C D 43 EF BD 8F 41 1B A B B 11 71 9

20,00,000

Risk Governance
Loss (in Rs.)
AC BD B1 11F 71B 9C 4D B43 EF FB 8F 641 1B AA CB DB 111 F71 B9 C4D

Calculate the fair premium

BD B1 11F 71 9C 4D B43 EF FB D8F 641 1B AA CB DB 111 F71 B9 C4D B4
[Link] (%)

B1 11F 71 B9C 4D B4 EF FB D8F 64 1B AA CB DB 111 F71 B9 C4D B4 3E

11 71 B9 4D B4 3EF FB D8 64 11B AA CB DB 11 F7 B9 C4 B 3E FF
F7 B9 C4 B 3E F D F6 11 A C D 11 1F 1B C DB 43 FF BD

Risk Exposure Analysis

1B C DB 43 FF BD 8F 41 BA AC BD B1 1F 71 9C 4D 4 EF B 8F
9C 4D 43 EF BD 8F 641 1B A B B 11 71 B9 4D B4 3EF FB D8 64
4D B4 EF FB 8F 64 1B AA CB DB 111 F7 B9 C4 B 3E FB D8 F6 11
B4 3EF FB D8 64 11B AA CB DB 11 F7 1B9 C4 DB 43E FF D F6 411 BA
3E FB D8 F6 11 A C D 11 1F7 1B C4 DB 43 FF BD 8F6 41 BA AC
FF D F6 411 BA AC BD B1 1F 1B 9C D 43 EF BD 8F 41 1B A B

Q.5) Write short notes on (Any three)

BD 8F 41 B A BD B1 11 71 9C 4D B4 EF FB 8 64 1B AA CB DB

B) What is Reinsurance? State its types

8F 641 1B AA CBD B1 11 F71 B9C 4D B4 3EF FB D8 F64 11B AA CB DB 111

Enterprise Risk Management Matrix

64 1B AA CB B 11 F7 B9 4 B 3E FB D8 F6 11 A C D 11 F7
11 A C D 11 F7 1B C4 DB 43 FF D F6 41 BA AC BD B1 1F 1B
BA AC BD B1 1F 1B 9C D 43 EF BD 8F 41 1B A B B 11 71 9
3
2

16
28
20
19
11
19
14

AC BD B1 11F 71B 9C 4D B43 EF FB 8F 641 1B AA CB DB 111 F71 B9 C4D

-12

OR
BD B1 11F 71 9C 4D B43 EF FB D8F 641 1B AA CB DB 111 F71 B9 C4D B4
OR

OR
B1 11F 71 B9C 4D B4 EF FB D8F 64 1B AA CB DB 111 F71 B9 C4D B4 3E
11 71 B9 4D B4 3EF FB D8 64 11B AA CB DB 11 F7 B9 C4 B 3E FF
Q.3) A) Explain Risk and the three lines of Defense

F7 B9 C4 B 3E F D F6 11 A C D 11 1F 1B C DB 43 FF BD
1B C DB 43 FF BD 8F 41 BA AC BD B1 1F 71 9C 4D 4 EF B 8F
[Link] (%)

Page 2 of 2
9C 4D 43 EF BD 8F 641 1B A B B 11 71 B9 4D B4 3EF FB D8 64
4D B4 EF FB 8F 64 1B AA CB DB 111 F7 B9 C4 B 3E FB D8 F6 11

0.847
0.050
0.010
0.003
B4 3EF FB D8 64 11B AA CB DB 11 F7 1B9 C4 DB 43E FF D F6 411 BA
C) Explain the powers, functions and duties of IRDA

Probability
3E FB D8 F6 11 A C D 11 1F7 1B C4 DB 43 FF BD 8F6 41 BA AC

***********
FF D F6 411 BA AC BD B1 1F 1B 9C D 43 EF BD 8F 41 1B A B
BD 8F 41 B A BD B1 11 71 9C 4D B4 EF FB 8 64 1B AA CB DB
8F 641 1B AA CBD B1 11 F71 B9C 4D B4 3EF FB D8 F64 11B AA CB DB 111
64 1B AA CB B 11 F7 B9 4 B 3E FB D8 F6 11 A C D 11 F7
11 A C D 11 F7 1B C4 DB 43 FF D F6 41 BA AC BD B1 1F 1B
Q.4) A) What are the good practice principles for risk assurance?

6411BAACBDB111F71B9C4DB43EFFBD8F
BA AC BD B1 1F 1B 9C D 43 EF BD 8F 41 1B A B B 11 71 9
B) Explain the challenges of Risk assurance in an organization

AC BD B1 11F 71B 9C 4D B43 EF FB 8F 641 1B AA CB DB 111 F71 B9 C4D

BD B1 11F 71 9C 4D B43 EF FB D8F 641 1B AA CB DB 111 F71 B9 C4D B4
7
5

B1 11F 71 B9C 4D B4 EF FB D8F 64 1B AA CB DB 111 F71 B9 C4D B4 3E

-8

25
30
15
16
10
18
12

11 71 B9 4D B4 3EF FB D8 64 11B AA CB DB 11 F7 B9 C4 B 3E FF
B) Define Stakeholder and explain the types of project stakeholders

F7 B9 C4 B 3E F D F6 11 A C D 11 1F 1B C DB 43 FF BD
1B C DB 43 FF BD 8F 41 BA AC BD B1 1F 71 9C 4D 4 EF B 8F
9C 4D 43 EF BD 8F 641 1B A B B 11 71 B9 4D B4 3EF FB D8 64
Paper / Subject Code: 46015 / Finance:Risk Management

4D B4 EF FB 8F 64 1B AA CB DB 111 F7 B9 C4 B 3E FB D8 F6 11
D) What is Actuaries? Explain the role, duties and obligations of Actuaries

B4 3EF FB D8 64 11B AA CB DB 11 F7 1B9 C4 DB 43E FF D F6 411 BA

3E FB D8 F6 11 A C D 11 1F7 1B C4 DB 43 FF BD 8F6 41 BA AC
FF D F6 411 BA AC BD B1 1F 1B 9C D 43 EF BD 8F 41 1B A B
BD 8F 41 B A BD B1 11 71 9C 4D B4 EF FB 8 64 1B AA CB DB
8F 641 1B AA CBD B1 11 F71 B9C 4D B4 3EF FB D8 F64 11B AA CB DB
64 1B AA CB B 11 F7 B9 4 B 3E FB D8 F6 11 A C D 11
Q.5) A) Suppose an insurer estimates that an insurance contract exposure has the following loss

11 A C D 11 F7 1B C4 DB 43 FF D F6 41 BA AC BD B1
BA AC BD B1 1F 1B 9C D 43 EF BD 8F 41 1B A B B 11
AC BD B1 11F 71B 9C 4D B43 EF FB 8F 641 1B AA CB DB 111
Market Portfolio (%)

BD B1 11F 71 9C 4D B43 EF FB D8F 641 1B AA CB DB 111 F7

(15)
(07)
B1 11F 71 B9C 4D B4 EF FB D8F 64 1B AA CB DB 111 F71
(07)
(08)

(08)
(07)
(08)
(07)

(08)
C) Calculate Beta for each of the following two securities from the given information (15)

Further assume that this type of policy requires a profit loading equal to 11% of the expected claim cost.
11 71 B9 4D B4 3EF FB D8 64 11B AA CB DB 11 F7
F7 B9 C4 B 3E F D F6 11 A C D 11 1F 1B
1B C DB 43 FF BD 8F 41 BA AC BD B1 1F 71 Assume that administrative expenses, which are paid immediately, equal 20% of the expected claim cost.
9C 4D 43 EF BD 8F 641 1B A B B 11 71 B9
4D B4 EF FB 8F 64 1B AA CB DB 111 F7 B9
B4 3EF FB D8 64 11B AA CB DB 11 F7 1B9 C4
3E FB D8 F6 11 A C D 11 1F7 1B C4
FF D F6 411 BA AC BD B1 1F 1B 9C
BD 8F 41 B A BD B1 11 71 9C 4D
8F 641 1B AA CBD B1 11 F71 B9C 4D B
64 1 A CB B 1 F7 B 4 B
 4C F1 A 88 90 1 90 13 C B8
C D D 5
CF F1C A5 5889 90D 1D 901 136 6C5 B88 8E2
A 8 1 9 C B 1
F1 1CA 58 890 0D1 D9 013 36C 5B 88E E21 B16
C 5 8 D D 0 6 5 8 2 B
1C A5 889 90D 1D 90 136 C5 B88 8E2 1B 16F FC4
A 88 0 1 9 13 C B8 E 1B 16 C C
A5 588 90D D1D D90 0136 6C5 5B8 8E2 21B 16 FC4 4CF F1C
9 1 C B 8 1 F 1 A
58 8890 0D1 1D9 9013 36C 5B 88E E21 1B1 6FC C4C CF1 CA 588
8 D D 0 6 5 8 2 B 6 F 4 F C
88 90D 1D 90 136 C5 B8 8E 1B 16 C CF 1C A5 5889 90D
9 1 9 1 C B 8 21 1 FC 4C 1 A 8 0 1
90 0D1 D9 013 36C 5B8 88E E21 B16 6FC 4C F1C CA 588 890D D1D D90
B 5
NB:

(P)
D 0 5

(B)
(B)

(A)
(A)

Q.2.
Q.1.
Q.1.

78302
0D D1D 90 136 6C5 B88 8E2 21B 16F FC4 4CF F1C A5 889 90D 1D 901 136
1D 90 136 C5 B8 E2 1B 16F C4 CF 1C A5 889 0D 1D 901 36 C5B
1D 90 136 C5 B8 8E2 1B 16F C4 CF 1C A5 889 0D 1D 901 36 C5B 88
1 8 8 C
D9 901 36C C5B B88 E21 1B1 16F C4C CF1 1CA A58 890 0D1 1D9 9013 36C 5B 88E E21
01 36C 5B 88 E21 B1 6F C4C F1 CA 58 890 D1 D9 013 6C 5B 88E 21 B1
36 5 88 E2 B 6F C4 F C 58 89 D D 01 6C 5B 88 2 B1 6F
C5 B8 E 1B 16 C CF 1C A5 89 0D 1D 90 36 5 88 E2 1B 6F C4
B8 8E 21B 16 FC 4C 1C A5 88 0D 1D 90 136 C5 B8 E2 1B 16 C4 CF
8E 21B 16 FC 4C F1C A 88 90D 1D 90 13 C5 B8 8E 1B 16 FC CF 1C
21 1 FC 4C F1 A 588 90 1 90 13 6C B8 8E 21B 16 FC 4C 1C A5
B1 6F 4C F1 CA 58 90 D1 D9 13 6C 5B 8E 21 1 FC 4C F1 A 88
6F C4 F CA 58 89 D1 D9 01 6C 5B 88 21 B1 6F 4C F1 CA 58 90
C4 CF 1C 5 89 0D D 01 36 5B 88 E2 B1 6F C4 F CA 58 89 D1

10. Net Worth

CF 1C A5 889 0D 1D 901 36 C5 88 E2 1B 6F C4 CF 1C 58 89 0D D
1C A5 889 0D 1D 90 36 C5 B88 E2 1B 16F C4 CF 1C A5 89 0D 1D 901
A5 88 0D 1D 90 136 C5 B8 E2 1B 16 C4 CF 1C A5 889 0D 1D 901 36

Income from Salary

88 90D 1D 90 136 C5 B8 8E 1B 16 FC CF 1C A5 889 0D 1D 90 36 C5
90 1 9 13 C B8 8E 21 16 FC 4C 1C A 88 0D 1D 90 13 C5 B8

8. Pay Yourself First

D1 D9 01 6C 5B 8E 21 B1 FC 4C F1 A 58 90 1 9 13 6C B 8E

Short Term Capital Gain

D9 01 36C 5B 88 21 B1 6F 4C F1 CA 58 890 D1 D9 013 6C 5B 88E 21 3. Normal Yield Curve
4. Inverted Yield Curve
01 36C 5B 88 E21 B1 6F C4C F1 CA 58 890 D1 D9 013 6C 5B 88E 21 B1
Column “A”

9. Principle of Indemnity
36 5 88 E2 B 6F C4 F C 58 89 D D 01 6C 5B 88 2 B1 6F

Loss from House Property A

C5 B8 E 1B 16 C CF 1C A5 89 0D 1D 90 36 5 88 E2 1B 6F C4
Match the following: (Any 8):

B8 8E 21B 16 FC 4C 1C A5 88 0D 1D 90 136 C5 B8 E2 1B 16 C4 CF
2. Housing Loan Installment

Loss from Speculative business

8E 21B 16 FC 4C F1C A 88 90D 1D 90 13 C5 B8 8E 1B 16 FC CF 1C 5. Medical Insurance Premium
21 1 FC 4C F1 A 588 90 1 90 13 6C B8 8E 21B 16 FC 4C 1C A5

7. Objectivity and Competence

B1 6F 4C F1 CA 58 90 D1 D9 13 6C 5B 8E 21 1 FC 4C F1 A 88
6F C4 F CA 58 89 D1 D9 01 6C 5B 88 21 B1 6F 4C F1 CA 58 90

Income from business of Electronics

3) Use of Simple Calculator is allowed.

C4 CF 1C 5 89 0D D 01 36 5B 88 E2 B1 6F C4 F CA 58 89 D1
6. Earning Capacity of an Individual
CF 1C A5 889 0D 1D 901 36 C5 88 E2 1B 6F C4 CF 1C 58 89 0D D
2) Figures to the right indicate full marks.

Long Term capital Gain on Sale of Land

Particulars
1C A5 889 0D 1D 90 36 C5 B88 E2 1B 16F C4 CF 1C A5 89 0D 1D 901
1. Interest on Higher Educational loan

Long term Capital Loss on Sale of Shares

A5 88 0D 1D 90 136 C5 B8 E2 1B 16 C4 CF 1C A5 889 0D 1D 901 36
88 90D 1D 90 136 C5 B8 8E 1B 16 FC CF 1C A5 889 0D 1D 90 36 C5

Page 1 of 3
90 1 9 13 C B8 8E 21 16 FC 4C 1C A 88 0D 1D 90 13 C5 B8

OR
j.
i.
f.
e.
c.
a.

g.
h.
d.
b.

D1 D9 01 6C 5B 8E 21 B1 FC 4C F1 A 58 90 1 9 13 6C B 8E
D9 01 36C 5B 88 21 B1 6F 4C F1 CA 58 890 D1 D9 013 6C 5B 88E 21

What are the reasons for changes in interest rates?

01 36C 5B 88 E21 B1 6F C4C F1 CA 58 890 D1 D9 013 6C 5B 88E 21 B1

8) MIS provides regular income to the investors.

36 5 88 E2 B 6F C4 F C 58 89 D D 01 6C 5B 88 2 B1 6F
Duration: 2.30 Hours

4) CAGR return is same as Holding Period Return.

C5 B8 E 1B 16 C CF 1C A5 89 0D 1D 90 36 5 88 E2 1B 6F C4
B8 8E 21B 16 FC 4C 1C A5 88 0D 1D 90 136 C5 B8 E2 1B 16 C4 CF

7) Inflation rate has direct impact on wealth creation.

2) Yield refers to the annual return on an Investment.
8E 21B 16 FC 4C F1C A 88 90D 1D 90 13 C5 B8 8E 1B 16 FC CF 1C

What is Wealth Management? Explain its scope in brief.

1) All questions are compulsory subject to internal choice

21 1 FC 4C F1 A 588 90 1 90 13 6C B8 8E 21B 16 FC 4C 1C A5

3) Human Life Value concept deals with human capital.

1) Business loss cannot be set off against salary income.
B1 6F 4C F1 CA 58 90 D1 D9 13 6C 5B 8E 21 1 FC 4C F1 A 88

21B16FC4CF1CA58890D1D90136C5B88E
6F C4 F CA 58 89 D1 D9 01 6C 5B 88 21 B1 6F 4C F1 CA 58 90
C4 CF 1C 5 89 0D D 01 36 5B 88 E2 B1 6F C4 F CA 58 89 D1
CF 1C A5 889 0D 1D 901 36 C5 88 E2 1B 6F C4 CF 1C 58 89 0D D
1C A5 889 0D 1D 90 36 C5 B88 E2 1B 16F C4 CF 1C A5 89 0D 1D 901

5) Insurer is the one who undertakes the responsibility of risks.

Upward Sloping

A5 88 0D 1D 90 136 C5 B8 E2 1B 16 C4 CF 1C A5 889 0D 1D 901 36

88 90D 1D 90 136 C5 B8 8E 1B 16 FC CF 1C A5 889 0D 1D 90 36 C5
Deduction u/s 80E

Human Life Value

Deduction u/s 80C
Deduction u/s 80D

State whether the following statements are True or False (any 7):

90 1 9 13 C B8 8E 21 16 FC 4C 1C A 88 0D 1D 90 13 C5 B8
Downward Sloping

D1 D9 01 6C 5B 8E 21 B1 FC 4C F1 A 58 90 1 9 13 6C B 8E
Principle of Insurance

D9 01 36C 5B 88 21 B1 6F 4C F1 CA 58 890 D1 D9 013 6C 5B 88E 21

Paper / Subject Code: 46009 / Finance:Wealth Management

10) Deduction for donation to a charitable trust can be claimed u/s 80G.
01 36C 5B 88 E21 B1 6F C4C F1 CA 58 890 D1 D9 013 6C 5B 88E 21 B1
Column “B”

6) Health insurance policies are not issued for less than one year period.
36 5 88 E2 B 6F C4 F C 58 89 D D 01 6C 5B 88 2 B1 6F

9) Long term capital loss cannot be set-off against short term capital gain.
C5 B8 E 1B 16 C CF 1C A5 89 0D 1D 90 36 5 88 E2 1B 6F C4
B8 8E 21B 16 FC 4C 1C A5 88 0D 1D 90 136 C5 B8 E2 1B 16 C4 CF
Principle of Wealth Creation

8E 21B 16 FC 4C F1C A 88 90D 1D 90 13 C5 B8 8E 1B 16 FC CF 1C

21 1 FC 4C F1 A 588 90 1 90 13 6C B8 8E 21B 16 FC 4C 1C

Mr. Mohanji furnishes the following details for the year ended 31st March, 2019:
Total Assets – Total Liabilities

8,00,000
1,20,000
4,00,000
2,40,000
B1 6F 4C F1 CA 58 90 D1 D9 13 6C 5B 8E 21 1 FC 4C F1 A
6F C4 F CA 58 89 D1 D9 01 6C 5B 88 21 B1 6F 4C F1 CA

(-)2,40,000
C4 CF 1C 5 89 0D D 01 36 5B 88 E2 B1 6F C4 F CA 5

(-) 2,60,000
(-) 2,00,000
CF 1C A5 889 0D 1D 901 36 C5 88 E2 1B 6F C4 CF 1C 58
Code of Ethics For Wealth Managers

1C A5 889 0D 1D 90 36 C5 B88 E2 1B 16F C4 CF 1C A5 8

Max. Marks: 75

Amount in Rs.
A5 88 0D 1D 90 136 C5 B8 E2 1B 16 C4 CF 1C A5 889
88 90D 1D 90 136 C5 B8 8E 1B 16 FC CF 1C A5 889 0
90 1 9 13 C B8 8E 21 16 FC 4C 1C A 88 0D
D1 D9 01 6C 5B 8E 21 B1 FC 4C F1 A 58 90
D9 01 36C 5B 88 21 B1 6F 4C F1 CA 58 890 D1
01 36C 5B 88 E21 B1 6F C4C F1 CA 58 890 D1

(15)
(07)
(08)
(07)
(08)

36 5 88 E2 B 6F C4 F C 58 89 D D
C5 B8 E 1B 16 C CF 1C A5 89 0D 1D
B8 8E 21B 16 FC 4C 1C A5 88 0D 1D 90
8E 21B 16 FC 4C F1C A 88 90D 1D 90
21 1 FC 4C F1 A 588 90 1 90 1
B1 6F 4C F1 CA 58 90 D1 D9 13
C
 4C F1 A 88 90 1 90 13 C B8
C D D 5
CF F1C A5 5889 90D 1D 901 136 6C5 B88 8E2
A 8 1 9 C B 1
F1 1CA 58 890 0D1 D9 013 36C 5B 88E E21 B16
C 5 8 D D 0 6 5 8 2 B
1C A5 889 90D 1D 90 136 C5 B88 8E2 1B 16F FC4
A 88 0 1 9 13 C B8 E 1B 16 C C
A5 588 90D D1D D90 0136 6C5 5B8 8E2 21B 16 FC4 4CF F1C
9 1 C B 8 1 F 1 A
58 8890 0D1 1D9 9013 36C 5B 88E E21 1B1 6FC C4C CF1 CA 588
8 D D 0 6 5 8 2 B 6 F 4 F C
88 90D 1D 90 136 C5 B8 8E 1B 16 C CF 1C A5 5889 90D
9 1 9 1 C B 8 21 1 FC 4C 1 A 8 0 1
90 0D1 D9 013 36C 5B8 88E E21 B16 6FC 4C F1C CA 588 890D D1D D90
B 5

(P)
D 0 5

(B)
(A)

(Q)
Q.3.

78302
0D D1D 90 136 6C5 B88 8E2 21B 16F FC4 4CF F1C A5 889 90D 1D 901 136
1D 90 136 C5 B8 E2 1B 16F C4 CF 1C A5 889 0D 1D 901 36 C5B
1D 90 136 C5 B8 8E2 1B 16F C4 CF 1C A5 889 0D 1D 901 36 C5B 88
1 8 8 C
D9 901 36C C5B B88 E21 1B1 16F C4C CF1 1CA A58 890 0D1 1D9 9013 36C 5B 88E E21
01 36C 5B 88 E21 B1 6F C4C F1 CA 58 890 D1 D9 013 6C 5B 88E 21 B1
36 5 88 E2 B 6F C4 F C 58 89 D D 01 6C 5B 88 2 B1 6F
C5 B8 E 1B 16 C CF 1C A5 89 0D 1D 90 36 5 88 E2 1B 6F C4
B8 8E 21B 16 FC 4C 1C A5 88 0D 1D 90 136 C5 B8 E2 1B 16 C4 CF

30,00,000.
8E 21B 16 FC 4C F1C A 88 90D 1D 90 13 C5 B8 8E 1B 16 FC CF 1C
21 1 FC 4C F1 A 588 90 1 90 13 6C B8 8E 21B 16 FC 4C 1C A5
2017-18.
B1 6F 4C F1 CA 58 90 D1 D9 13 6C 5B 8E 21 1 FC 4C F1 A 88
6F C4 F CA 58 89 D1 D9 01 6C 5B 88 21 B1 6F 4C F1 CA 58 90

Liabilities
C4 CF 1C 5 89 0D D 01 36 5B 88 E2 B1 6F C4 F CA 58 89 D1
CF 1C A5 889 0D 1D 901 36 C5 88 E2 1B 6F C4 CF 1C 58 89 0D D
1C A5 889 0D 1D 90 36 C5 B88 E2 1B 16F C4 CF 1C A5 89 0D 1D 901

9% Debentures
Share Premium

Bank Overdraft
A5 88 0D 1D 90 136 C5 B8 E2 1B 16 C4 CF 1C A5 889 0D 1D 901 36

i) Current Ratio
General Reserve

Sundry Creditors
88 90D 1D 90 136 C5 B8 8E 1B 16 FC CF 1C A5 889 0D 1D 90 36 C5

ii) Acid Test Ratio

Proposed dividend
90 1 9 13 C B8 8E 21 16 FC 4C 1C A 88 0D 1D 90 13 C5 B8
D1 D9 01 6C 5B 8E 21 B1 FC 4C F1 A 58 90 1 9 13 6C B 8E

iii) Debt Equity Ratio

Equity Share Capital
D9 01 36C 5B 88 21 B1 6F 4C F1 CA 58 890 D1 D9 013 6C 5B 88E 21

Provision for Taxation

01 36C 5B 88 E21 B1 6F C4C F1 CA 58 890 D1 D9 013 6C 5B 88E 21 B1
36 5 88 E2 B 6F C4 F C 58 89 D D 01 6C 5B 88 2 B1 6F

iv) Capital Gearing Ratio

You are required to calculate:
C5 B8 E 1B 16 C CF 1C A5 89 0D 1D 90 36 5 88 E2 1B 6F C4
B8 8E 21B 16 FC 4C 1C A5 88 0D 1D 90 136 C5 B8 E2 1B 16 C4 CF
Income from House Property C
Income From House Property B

8E 21B 16 FC 4C F1C A 88 90D 1D 90 13 C5 B8 8E 1B 16 FC CF 1C

11% Preference share capital

21 1 FC 4C F1 A 588 90 1 90 13 6C B8 8E 21B 16 FC 4C 1C A5

financial year 2006-07 on the same.

B1 6F 4C F1 CA 58 90 D1 D9 13 6C 5B 8E 21 1 FC 4C F1 A 88
6F C4 F CA 58 89 D1 D9 01 6C 5B 88 21 B1 6F 4C F1 CA 58 90
Following are the carry forward losses

C4 CF 1C 5 89 0D D 01 36 5B 88 E2 B1 6F C4 F CA 58 89 D1
CF 1C A5 889 0D 1D 901 36 C5 88 E2 1B 6F C4 CF 1C 58 89 0D D
1C A5 889 0D 1D 90 36 C5 B88 E2 1B 16F C4 CF 1C A5 89 0D 1D 901 Rs.
A5 88 0D 1D 90 136 C5 B8 E2 1B 16 C4 CF 1C A5 889 0D 1D 901 36
assessment year 2016-17 : Rs. 3,00,000

50,000
88 90D 1D 90 136 C5 B8 8E 1B 16 FC CF 1C A5 889 0D 1D 90 36 C5

1,45,000
2,05,000
2,50,000
8,00,000
2,50,000
5,00,000

57,00,000

Page 2 of 3
90 1 9 13 C B8 8E 21 16 FC 4C 1C A 88 0D 1D 90 13 C5 B8
OR

D1 D9 01 6C 5B 8E 21 B1 FC 4C F1 A 58 90 1 9 13 6C B 8E
D9 01 36C 5B 88 21 B1 6F 4C F1 CA 58 890 D1 D9 013 6C 5B 88E 21
01 36C 5B 88 E21 B1 6F C4C F1 CA 58 890 D1 D9 013 6C 5B 88E 21 B1
36 5 88 E2 B 6F C4 F C 58 89 D D 01 6C 5B 88 2 B1 6F
C5 B8 E 1B 16 C CF 1C A5 89 0D 1D 90 36 5 88 E2 1B 6F C4 Stock
Income from owning and maintaining of Race horses

B8 8E 21B 16 FC 4C 1C A5 88 0D 1D 90 136 C5 B8 E2 1B 16 C4 CF
Assets

8E 21B 16 FC 4C F1C A 88 90D 1D 90 13 C5 B8 8E 1B 16 FC CF 1C

Building

21 1 FC 4C F1 A 588 90 1 90 13 6C B8 8E 21B 16 FC 4C 1C A5
B1 6F 4C F1 CA 58 90 D1 D9 13 6C 5B 8E 21 1 FC 4C F1 A 88

21B16FC4CF1CA58890D1D90136C5B88E
6F C4 F CA 58 89 D1 D9 01 6C 5B 88 21 B1 6F 4C F1 CA 58 90
C4 CF 1C 5 89 0D D 01 36 5B 88 E2 B1 6F C4 F CA 58 89 D1
CF 1C A5 889 0D 1D 901 36 C5 88 E2 1B 6F C4 CF 1C 58 89 0D D
10,00,000 Sundry Debtors

1C A5 889 0D 1D 90 36 C5 B88 E2 1B 16F C4 CF 1C A5 89 0D 1D 901

“Goal based Wealth Management is better” Justify the statement.

A5 88 0D 1D 90 136 C5 B8 E2 1B 16 C4 CF 1C A5 889 0D 1D 901 36

Explain the Primary and Secondary functions of Insurance in brief.

25,00,000 Plant & Machinery

88 90D 1D 90 136 C5 B8 8E 1B 16 FC CF 1C A5 889 0D 1D 90 36 C5

90 1 9 13 C B8 8E 21 16 FC 4C 1C A 88 0D 1D 90 13 C5 B8
Cash & Bank balance

Preliminary Expenses
D1 D9 01 6C 5B 8E 21 B1 FC 4C F1 A 58 90 1 9 13 6C B 8E

Shares Issue Expenses

state the eligible carry forward losses for the Assessment Year 2019-20.

D9 01 36C 5B 88 21 B1 6F 4C F1 CA 58 890 D1 D9 013 6C 5B 88E 21

Short Term Investments
Paper / Subject Code: 46009 / Finance:Wealth Management

Profit and Loss Account

01 36C 5B 88 E21 B1 6F C4C F1 CA 58 890 D1 D9 013 6C 5B 88E 21 B1
36 5 88 E2 B 6F C4 F C 58 89 D D 01 6C 5B 88 2 B1 6F
C5 B8 E 1B 16 C CF 1C A5 89 0D 1D 90 36 5 88 E2 1B 6F C4
B8 8E 21B 16 FC 4C 1C A5 88 0D 1D 90 136 C5 B8 E2 1B 16 C4 CF
Rs.

8E 21B 16 FC 4C F1C A 88 90D 1D 90 13 C5 B8 8E 1B 16 FC CF 1C

Following is the Balance Sheet of Kabir Singh and Sons as on 31st March, 2019

21 1 FC 4C F1 A 588 90 1 90 13 6C B8 8E 21B 16 FC 4C 1C
(2) Losses from the activity of owning and maintaining race horses pertaining to
1,80,000
2,40,000
1,00,000

B1 6F 4C F1 CA 58 90 D1 D9 13 6C 5B 8E 21 1 FC 4C F1 A
6F C4 F CA 58 89 D1 D9 01 6C 5B 88 21 B1 6F 4C F1 CA
C4 CF 1C 5 89 0D D 01 36 5B 88 E2 B1 6F C4 F CA 5 57,00,000
26,000
8,000
1,84,000
2,78,000
3,25,000
10,29,000
8,50,000
10,00,000
20,00,000
Compute Gross Total Income of Mr. Mohanji for the Assessment Year 2019-20. Also

CF 1C A5 889 0D 1D 901 36 C5 88 E2 1B 6F C4 CF 1C 58
1C A5 889 0D 1D 90 36 C5 B88 E2 1B 16F C4 CF 1C A5 8
(1) Carry forward loss from business of electronics: Rs. 1,40,000, pertaining to the year

A5 88 0D 1D 90 136 C5 B8 E2 1B 16 C4 CF 1C A5 889

on sale transaction. He purchased a new Residential house on 1st February, 2019 for Rs.
property on 1st December, 2018 for Rs. 95,00,000. Brokerage of Rs. 85,000 was incurred
incurred expenses of Rs. 7,00,000 in financial year 1997-98 and Rs. 2,50,000 in the

The fair market value of the property on 01-04-2001 was Rs. 25,50,000. He sold the
88 90D 1D 90 136 C5 B8 8E 1B 16 FC CF 1C A5 889 0
90 1 9 13 C B8 8E 21 16 FC 4C 1C A 88 0D
D1 D9 01 6C 5B 8E 21 B1 FC 4C F1 A 58 90
D9 01 36C 5B 88 21 B1 6F 4C F1 CA 58 890 D1
01 36C 5B 88 E21 B1 6F C4C F1 CA 58 890 D1

Mr. Shahrukh purchased a house property for Rs. 20,00,000 on 1st September, 1995. He (07)
(08)
(07)
(08)

36 5 88 E2 B 6F C4 F C 58 89 D D
C5 B8 E 1B 16 C CF 1C A5 89 0D 1D
B8 8E 21B 16 FC 4C 1C A5 88 0D 1D 90
8E 21B 16 FC 4C F1C A 88 90D 1D 90
21 1 FC 4C F1 A 588 90 1 90 1
B1 6F 4C F1 CA 58 90 D1 D9 13
C
 4C F1 A 88 90 1 90 13 C B8
C D D 5
CF F1C A5 5889 90D 1D 901 136 6C5 B88 8E2
A 8 1 9 C B 1
F1 1CA 58 890 0D1 D9 013 36C 5B 88E E21 B16
C 5 8 D D 0 6 5 8 2 B
1C A5 889 90D 1D 90 136 C5 B88 8E2 1B 16F FC4
A 88 0 1 9 13 C B8 E 1B 16 C C
A5 588 90D D1D D90 0136 6C5 5B8 8E2 21B 16 FC4 4CF F1C
9 1 C B 8 1 F 1 A
58 8890 0D1 1D9 9013 36C 5B 88E E21 1B1 6FC C4C CF1 CA 588
8 D D 0 6 5 8 2 B 6 F 4 F C
88 90D 1D 90 136 C5 B8 8E 1B 16 C CF 1C A5 5889 90D
9 1 9 1 C B 8 21 1 FC 4C 1 A 8 0 1
90 0D1 D9 013 36C 5B8 88E E21 B16 6FC 4C F1C CA 588 890D D1D D90
B 5

(P)
D 0 5

(B)
(B)

(A)
(A)

(Q)

Q.5

Q.5.
Q.4.

78302
0D D1D 90 136 6C5 B88 8E2 21B 16F FC4 4CF F1C A5 889 90D 1D 901 136
1D 90 136 C5 B8 E2 1B 16F C4 CF 1C A5 889 0D 1D 901 36 C5B
1D 90 136 C5 B8 8E2 1B 16F C4 CF 1C A5 889 0D 1D 901 36 C5B 88
1 8 8 C
D9 901 36C C5B B88 E21 1B1 16F C4C CF1 1CA A58 890 0D1 1D9 9013 36C 5B 88E E21
01 36C 5B 88 E21 B1 6F C4C F1 CA 58 890 D1 D9 013 6C 5B 88E 21 B1
36 5 88 E2 B 6F C4 F C 58 89 D D 01 6C 5B 88 2 B1 6F
C5 B8 E 1B 16 C CF 1C A5 89 0D 1D 90 36 5 88 E2 1B 6F C4
B8 8E 21B 16 FC 4C 1C A5 88 0D 1D 90 136 C5 B8 E2 1B 16 C4 CF
8E 21B 16 FC 4C F1C A 88 90D 1D 90 13 C5 B8 8E 1B 16 FC CF 1C
21 1 FC 4C F1 A 588 90 1 90 13 6C B8 8E 21B 16 FC 4C 1C A5
B1 6F 4C F1 CA 58 90 D1 D9 13 6C 5B 8E 21 1 FC 4C F1 A 88
6F C4 F CA 58 89 D1 D9 01 6C 5B 88 21 B1 6F 4C F1 CA 58 90
C4 CF 1C 5 89 0D D 01 36 5B 88 E2 B1 6F C4 F CA 58 89 D1
CF 1C A5 889 0D 1D 901 36 C5 88 E2 1B 6F C4 CF 1C 58 89 0D D
1C A5 889 0D 1D 90 36 C5 B88 E2 1B 16F C4 CF 1C A5 89 0D 1D 901
A5 88 0D 1D 90 136 C5 B8 E2 1B 16 C4 CF 1C A5 889 0D 1D 901 36
88 90D 1D 90 136 C5 B8 8E 1B 16 FC CF 1C A5 889 0D 1D 90 36 C5
90 1 9 13 C B8 8E 21 16 FC 4C 1C A 88 0D 1D 90 13 C5 B8
D1 D9 01 6C 5B 8E 21 B1 FC 4C F1 A 58 90 1 9 13 6C B 8E
D9 01 36C 5B 88 21 B1 6F 4C F1 CA 58 890 D1 D9 013 6C 5B 88E 21

Income from salary

iv) ULIP Pension Scheme

01 36C 5B 88 E21 B1 6F C4C F1 CA 58 890 D1 D9 013 6C 5B 88E 21 B1
19 = 272 and 2018-19 = 280.

36 5 88 E2 B 6F C4 F C 58 89 D D 01 6C 5B 88 2 B1 6F
Income from Business
C5 B8 E 1B 16 C CF 1C A5 89 0D 1D 90 36 5 88 E2 1B 6F C4

Winning from Lotteries

B8 8E 21B 16 FC 4C 1C A5 88 0D 1D 90 136 C5 B8 E2 1B 16 C4 CF

ii) Importance Of Yield Curve

What are different types of Will?

v) Limitation of Ratio analysis

8E 21B 16 FC 4C F1C A 88 90D 1D 90 13 C5 B8 8E 1B 16 FC CF 1C
for the Assessment Year 2019-20.

Interest on FD with Banks

21 1 FC 4C F1 A 588 90 1 90 13 6C B8 8E 21B 16 FC 4C 1C A5

Write Short Notes on (any three)

iii) Responsibilities of the insured

B1 6F 4C F1 CA 58 90 D1 D9 13 6C 5B 8E 21 1 FC 4C F1 A 88
Income from house Property

Contribution to Pension Fund

6F C4 F CA 58 89 D1 D9 01 6C 5B 88 21 B1 6F 4C F1 CA 58 90
Particulars

C4 CF 1C 5 89 0D D 01 36 5B 88 E2 B1 6F C4 F CA 58 89 D1
CF 1C A5 889 0D 1D 901 36 C5 88 E2 1B 6F C4 CF 1C 58 89 0D D
1C A5 889 0D 1D 90 36 C5 B88 E2 1B 16F C4 CF 1C A5 89 0D 1D 901
A5 88 0D 1D 90 136 C5 B8 E2 1B 16 C4 CF 1C A5 889 0D 1D 901 36
88 90D 1D 90 136 C5 B8 8E 1B 16 FC CF 1C A5 889 0D 1D 90 36 C5

Page 3 of 3
90 1 9 13 C B8 8E 21 16 FC 4C 1C A 88 0D 1D 90 13 C5 B8

OR
OR
What is Estate Planning? Explain its Objective.

Interest on National Savings Certificate

Compute the net capital gains of Mr. Shahrukh.

D1 D9 01 6C 5B 8E 21 B1 FC 4C F1 A 58 90 1 9 13 6C B 8E
Interest on Post Office Savings Bank A/c

D9 01 36C 5B 88 21 B1 6F 4C F1 CA 58 890 D1 D9 013 6C 5B 88E 21

Explain the principles of Wealth Creation in brief.

01 36C 5B 88 E21 B1 6F C4C F1 CA 58 890 D1 D9 013 6C 5B 88E 21 B1
36 5 88 E2 B 6F C4 F C 58 89 D D 01 6C 5B 88 2 B1 6F

i) Post Office Monthly Investment Scheme (MIS)

C5 B8 E 1B 16 C CF 1C A5 89 0D 1D 90 36 5 88 E2 1B 6F C4
B8 8E 21B 16 FC 4C 1C A5 88 0D 1D 90 136 C5 B8 E2 1B 16 C4 CF
8E 21B 16 FC 4C F1C A 88 90D 1D 90 13 C5 B8 8E 1B 16 FC CF 1C

***************
21 1 FC 4C F1 A 588 90 1 90 13 6C B8 8E 21B 16 FC 4C 1C A5

What are the steps in Retirement Evaluation and Planning?

B1 6F 4C F1 CA 58 90 D1 D9 13 6C 5B 8E 21 1 FC 4C F1 A 88

21B16FC4CF1CA58890D1D90136C5B88E
6F C4 F CA 58 89 D1 D9 01 6C 5B 88 21 B1 6F 4C F1 CA 58 90
C4 CF 1C 5 89 0D D 01 36 5B 88 E2 B1 6F C4 F CA 58 89 D1
Year. Calculate the advance tax payable on the respective due dates.

CF 1C A5 889 0D 1D 901 36 C5 88 E2 1B 6F C4 CF 1C 58 89 0D D
5,000
5,500

1C A5 889 0D 1D 90 36 C5 B88 E2 1B 16F C4 CF 1C A5 89 0D 1D 901

54,000
10,000
30,000
48,000

A5 88 0D 1D 90 136 C5 B8 E2 1B 16 C4 CF 1C A5 889 0D 1D 901 36

2,40,000
3,60,000

88 90D 1D 90 136 C5 B8 8E 1B 16 FC CF 1C A5 889 0D 1D 90 36 C5

90 1 9 13 C B8 8E 21 16 FC 4C 1C A 88 0D 1D 90 13 C5 B8
D1 D9 01 6C 5B 8E 21 B1 FC 4C F1 A 58 90 1 9 13 6C B 8E
D9 01 36C 5B 88 21 B1 6F 4C F1 CA 58 890 D1 D9 013 6C 5B 88E 21
Paper / Subject Code: 46009 / Finance:Wealth Management

01 36C 5B 88 E21 B1 6F C4C F1 CA 58 890 D1 D9 013 6C 5B 88E 21 B1

36 5 88 E2 B 6F C4 F C 58 89 D D 01 6C 5B 88 2 B1 6F
C5 B8 E 1B 16 C CF 1C A5 89 0D 1D 90 36 5 88 E2 1B 6F C4
Amount (Rs.)

B8 8E 21B 16 FC 4C 1C A5 88 0D 1D 90 136 C5 B8 E2 1B 16 C4 CF
8E 21B 16 FC 4C F1C A 88 90D 1D 90 13 C5 B8 8E 1B 16 FC CF 1C
21 1 FC 4C F1 A 588 90 1 90 13 6C B8 8E 21B 16 FC 4C 1C
B1 6F 4C F1 CA 58 90 D1 D9 13 6C 5B 8E 21 1 FC 4C F1 A
6F C4 F CA 58 89 D1 D9 01 6C 5B 88 21 B1 6F 4C F1 CA
C4 CF 1C 5 89 0D D 01 36 5B 88 E2 B1 6F C4 F CA 5
CF 1C A5 889 0D 1D 901 36 C5 88 E2 1B 6F C4 CF 1C 58
1C A5 889 0D 1D 90 36 C5 B88 E2 1B 16F C4 CF 1C A5 8
Mr. Nitin is an assessee whose income is estimated at Rs. 22,00,000 during the Previous
Compute the taxable income and tax liability of Mr. Naseem who is a handicap assessee

A5 88 0D 1D 90 136 C5 B8 E2 1B 16 C4 CF 1C A5 889
The Cost inflation index for various years is given: 2001-02 = 100, 2006-07 = 122, 2018-

88 90D 1D 90 136 C5 B8 8E 1B 16 FC CF 1C A5 889 0

90 1 9 13 C B8 8E 21 16 FC 4C 1C A 88 0D
D1 D9 01 6C 5B 8E 21 B1 FC 4C F1 A 58 90
D9 01 36C 5B 88 21 B1 6F 4C F1 CA 58 890 D1
01 36C 5B 88 E21 B1 6F C4C F1 CA 58 890 D1
(07)

(15)
(07)
(08)
(08)
(07)
(08)

36 5 88 E2 B 6F C4 F C 58 89 D D
C5 B8 E 1B 16 C CF 1C A5 89 0D 1D
B8 8E 21B 16 FC 4C 1C A5 88 0D 1D 90
8E 21B 16 FC 4C F1C A 88 90D 1D 90
21 1 FC 4C F1 A 588 90 1 90 1
B1 6F 4C F1 CA 58 90 D1 D9 13
C
 3A 6 34 74 5 40 6 3 84 B
3A 461 134 774 25AA40 D68 8933 3844 4B0 05D
46 3 77 25 4 D6 93 84 B 5D ED
46 134 4774 425AA40 0D6 893 384 4B0 05D ED 163
1 8 3 4 1
61 347 7742 25A 40DD68 933 844 B05 5DE ED1 63AA46
34 74 5A 40 68 93 84 B0 D D 63 46 13
13 77 25 4 D6 9 38 4B 5D ED 16 A4 1 47
47 4 A 0D 8 33 44 0 E 1 3A 6 34 74
47 742 25A 40D 689 933 844 B05 5DE D1 63A 461 134 774 25A
74 5A 40 68 33 84 B0 D D1 63 46 34 77 25 40
77 25 4 D6 93 8 4B 5D ED 6 A4 13 7 42 A4 D
4 0 4 3 7 5
74 25AA40 D68 8933 384 4B0 05D ED1 163 A46 6134 477 425 A40 0D6 6893
25 40 D6 93 84 4B 5D ED 63 A4 13 77 42 A4 D 89 38

76395
9
8
7
6
5
4
3
2
1
25 A40 D6 893 384 4B 05D ED 163 A4 613 477 42 5A4 0D 689 338 44B
A 0 5 6

10
Q.1 (A)
5A 40DD68 8933 3844 4B0 5DE ED1 163AA46 6134 4774 425 A40 0D6 893 3384 44B 05D
40 68 93 84 B0 5D D 63 46 13 77 25 A4 D6 893 38 4B 05D ED
40 D68 93 384 4B0 5D ED 163 A46 13 477 425 A4 0D6 893 38 44B 05D ED 16
D6 93 38 4B 5D ED 16 A4 13 47 42 A4 0D 89 38 44 05 E 1 3A

9
8
7
6
5
4
3
2
1
89 38 44B 05 ED 16 3A 61 47 742 5A 0D 68 33 44 B05 DE D1 63A 46

10
33 44 05 DE 1 3A 46 34 74 5A 40 68 93 84 B0 D D 63 4 13
84 B0 D D 63 4 13 77 25 4 D6 93 38 4B 5D ED 16 A4 61 47
4B 5D ED 16 A4 61 47 42 A4 0D 89 38 44 05 E 1 3A 61 34 74

contract.
05 E 16 3A 61 347 742 5A 0D 68 33 44 B0 DE D1 63A 46 34 774 25A
DE D1 3A 46 34 74 5A 40 6 93 84 B0 5D D 63 4 13 77 25 4

VaR
D1 63A 46 134 774 25 40 D6 893 384 4B 5D ED 163 A4 613 477 425 A4 0D

ICEX
63 46 13 77 25 A4 D6 893 384 4B 05D ED 16 A4 613 47 42 A4 0D 689
A4 13 47 42 A4 0D 89 38 4B 05 E 16 3A 61 47 74 5A 0D 68 33

Lot size
Hedgers
61 47 742 5A 0D 68 33 44 05 DE D1 3A 46 34 74 25A 40 68 93 84

European option

& Scholes model

34 74 5A 40 68 93 84 B0 D D 63 46 13 77 25 4 D6 93 38 4B

Column A
77 25 4 D6 93 38 4B 5D ED 16 A4 13 47 42 A4 0D 89 38 44 05
42 A4 0D 89 38 44 05 E 16 3A 61 47 74 5A 0D 68 33 44 B0 DE

Arbitrageurs
Right to Buy
Perfect hedge
5A 0D 68 33 44 B0 DE D1 3A 46 34 74 25 40 6 93 84 B 5D D
3) Use simple calculator

Option expires
40 68 93 84 B0 5D D 63 46 13 77 25 A4 D6 893 38 4B 05D ED 16 position in spot market.
D6 93 38 4B 5D ED 16 A4 13 47 42 A4 0D 89 38 44 05 E 1 3A

Forward Contract
89 38 44B 05 ED 16 3A 61 47 742 5A 0D 68 33 44 B05 DE D1 63A 46
33 44 05 DE 1 3A 46 34 74 5A 40 68 93 84 B0 D D 63 4 13
84 B0 D D 63 4 13 77 25 4 D6 93 38 4B 5D ED 16 A4 61 47

Time value of option

2) All question carry 15 marks.

4B 5D ED 16 A4 61 47 42 A4 0D 89 38 44 05 E 1 3A 61 34 74
05 E 16 3A 61 347 742 5A 0D 68 33 44 B0 DE D1 63A 46 34 774 25A
DE D1 3A 46 34 74 5A 40 6 93 84 B0 5D D 63 4 13 77 25 4

(B) Match the Column (Any 07) :

D1 63A 46 134 774 25 40 D6 893 384 4B 5D ED 163 A4 613 477 425 A4 0D

j
i
f
63 46 13 77 25 A4 D6 893 384 4B 05D ED 16 A4 613 47 42 A4 0D 689

e
c
a

h
g
d
b
that under the delta normal method.
A4 13 47 42 A4 0D 89 38 4B 05 E 16 3A 61 47 74 5A 0D 68 33
61 47 742 5A 0D 68 33 44 05 DE D1 3A 46 34 74 25A 40 68 93 84

and a short position in futures market

34 74 5A 40 68 93 84 B0 D D 63 46 13 77 25 4 D6 93 38 4B
77 25 4 D6 93 38 4B 5D ED 16 A4 13 47 42 A4 0D 89 38 44 05
42 A4 0D 89 38 44 05 E 16 3A 61 47 74 5A 0D 68 33 44 B0 DE

Page 1 of 2
5A 0D 68 33 44 B0 DE D1 3A 46 34 74 25 40 6 93 84 B 5D D

OR
40 68 93 84 B0 5D D 63 46 13 77 25 A4 D6 893 38 4B 05D ED 16
( 2½ Hours )

D6 93 38 4B 5D ED 16 A4 13 47 42 A4 0D 89 38 44 05 E 1 3A
89 38 44B 05 ED 16 3A 61 47 742 5A 0D 68 33 44 B05 DE D1 63A 46

(D) Discuss the Participants in commodity market?

33 44 05 DE 1 3A 46 34 74 5A 40 68 93 84 B0 D D 63 4 13
84 B0 D D 63 4 13 77 25 4 D6 93 38 4B 5D ED 16 A4 61 47

Column B
4B 5D ED 16 A4 61 47 42 A4 0D 89 38 44 05 E 1 3A 61 34 74

Call Option
05 E 16 3A 61 347 742 5A 0D 68 33 44 B0 DE D1 63A 46 34 774 25A

Q.2 (A) What is derivative contract? What are its elements?

Derivatives are mostly primary market instruments.

Maturity date
DE D1 3A 46 34 74 5A 40 6 93 84 B0 5D D 63 4 13 77 25 4

intrinsic value
Riskless profit

Q.2 (C) Explain the structure of commodities market in India.

D1 63A 46 134 774 25 40 D6 893 384 4B 5D ED 163 A4 613 477 425 A4 0D

163A4613477425A40D68933844B05DED
63 46 13 77 25 A4 D6 893 384 4B 05D ED 16 A4 613 47 42 A4 0D 689
A4 13 47 42 A4 0D 89 38 4B 05 E 16 3A 61 47 74 5A 0D 68 33

Risk Management
Eliminates the risk
A bearish speculator will enter into a long future contract.

61 47 742 5A 0D 68 33 44 05 DE D1 3A 46 34 74 25A 40 68 93 84
Note : 1) All Questions are compulsory subject to internal choice

34 74 5A 40 68 93 84 B0 D D 63 46 13 77 25 4 D6 93 38 4B
State weather the following statement are True or False.

77 25 4 D6 93 38 4B 5D ED 16 A4 13 47 42 A4 0D 89 38 44 05
42 A4 0D 89 38 44 05 E 16 3A 61 47 74 5A 0D 68 33 44 B0 DE

over the counter market

5A 0D 68 33 44 B0 DE D1 3A 46 34 74 25 40 6 93 84 B 5D D
40 68 93 84 B0 5D D 63 46 13 77 25 A4 D6 893 38 4B 05D ED 16

Public private partnership

D6 93 38 4B 5D ED 16 A4 13 47 42 A4 0D 89 38 44 05 E 1 3A

(B) What are the leading commodity exchanges in India & in abroad?
A person buying a futures contract is said to hold a short position.
Long futures payoffs are directly related to underlying asset price.

89 38 44B 05 ED 16 3A 61 47 742 5A 0D 68 33 44 B05 DE D1 63A 46

33 44 05 DE 1 3A 46 34 74 5A 40 68 93 84 B0 D D 63 4 13
84 B0 D D 63 4 13 77 25 4 D6 93 38 4B 5D ED 16 A4 61 47
4B 5D ED 16 A4 61 47 42 A4 0D 89 38 44 05 E 1 3A 61 34 74
05 E 16 3A 61 347 742 5A 0D 68 33 44 B0 DE D1 63A 46 34 774 25A measure of the risk of investment
Premium for an American option will generally be lower as compared to

DE D1 3A 46 34 74 5A 40 6 93 84 B0 5D D 63 4 13 77 25 4
D1 63A 46 134 774 25 40 D6 893 384 4B 5D ED 163 A4 613 477 425 A4 0D
Paper / Subject Code: 46006 / Finance:Commodity & Derivatives Market

63 46 13 77 25 A4 D6 893 384 4B 05D ED 16 A4 613 47 42 A4 0D

A4 13 47 42 A4 0D 89 38 4B 05 E 16 3A 61 47 74 5A 0D 68
61 47 742 5A 0D 68 33 44 05 DE D1 3A 46 34 74 25A 40 68

number of units of assets to be delivered

An option premium is the income received by an investor who holds the option

Difference between option premium and

Speculation in futures market involves higher risk as compared to holding same

34 74 5A 40 68 93 84 B0 D D 63 46 13 77 25 4 D6 9
Binomial model of option valuation is much more flexible as compared to Black

The VAR obtained under the historical-simulation method should be the same as

77 25 4 D6 93 38 4B 5D ED 16 A4 13 47 42 A4 0D 89
Cash and carry arbitrage refers to a short position in the cash or underlying market

42 A4 0D 89 38 44 05 E 16 3A 61 47 74 5A 0D 68 33
5A 0D 68 33 44 B0 DE D1 3A 46 34 74 25 40 6 93
40 68 93 84 B0 5D D 63 46 13 77 25 A4 D6 893 38
D6 93 38 4B 5D ED 16 A4 13 47 42 A4 0D 89 38
89 38 44B 05 ED 16 3A 61 47 742 5A 0D 68 33 4

(07)
(08)
(07)
(08)
(07)
(08)

33 44 05 DE 1 3A 46 34 74 5A 40 68 93 84
( Total Marks : 75 )

84 B0 D D 63 4 13 77 25 4 D6 93 38 4
4B 5D ED 16 A4 61 47 42 A4 0D 89 38 44
05 E 16 3A 61 347 742 5A 0D 68 33 44 B0
DE D1 3A 46 34 74 5A 40 6 93 84 B0
D1 63A 46 134 774 25 40 D6 893 384 4B 5
63 46 13 77 25 A4 D6 893 384 4B 05D
A4 13 47 42 A4 0D 89 38 4B 05
61 47 74 5A 0D 68 33 44 0 DE
 3A 6 34 74 5 40 6 3 84 B
3A 461 134 774 25AA40 D68 8933 3844 4B0 05D
46 3 77 25 4 D6 93 84 B 5D ED
46 134 4774 425AA40 0D6 893 384 4B0 05D ED 163
1 8 3 4 1
61 347 7742 25A 40DD68 933 844 B05 5DE ED1 63AA46
34 74 5A 40 68 93 84 B0 D D 63 46 13
13 77 25 4 D6 9 38 4B 5D ED 16 A4 1 47
47 4 A 0D 8 33 44 0 E 1 3A 6 34 74
47 742 25A 40D 689 933 844 B05 5DE D1 63A 461 134 774 25A
74 5A 40 68 33 84 B0 D D1 63 46 34 77 25 40
77 25 4 D6 93 8 4B 5D ED 6 A4 13 7 42 A4 D
4 0 4 3 7 5
74 25AA40 D68 8933 384 4B0 05D ED1 163 A46 6134 477 425 A40 0D6 6893
25 40 D6 93 84 4B 5D ED 63 A4 13 77 42 A4 D 89 38

76395
5
4
3
2
1
4
3
2
1
25 A40 D6 893 384 4B 05D ED 163 A4 613 477 42 5A4 0D 689 338 44B
A 0 5 6

Q.3 (B)

Q.5 (C)
Q.3 (A)

5A 40DD68 8933 3844 4B0 5DE ED1 163AA46 6134 4774 425 A40 0D6 893 3384 44B 05D
40 68 93 84 B0 5D D 63 46 13 77 25 A4 D6 893 38 4B 05D ED
40 D68 93 384 4B0 5D ED 163 A46 13 477 425 A4 0D6 893 38 44B 05D ED 16
D6 93 38 4B 5D ED 16 A4 13 47 42 A4 0D 89 38 44 05 E 1 3A
89 38 44B 05 ED 16 3A 61 47 742 5A 0D 68 33 44 B05 DE D1 63A 46 Basis
33 44 05 DE 1 3A 46 34 74 5A 40 68 93 84 B0 D D 63 4 13
84 B0 D D 63 4 13 77 25 4 D6 93 38 4B 5D ED 16 A4 61 47
4B 5D ED 16 A4 61 47 42 A4 0D 89 38 44 05 E 1 3A 61 34 74
05 E 16 3A 61 347 742 5A 0D 68 33 44 B0 DE D1 63A 46 34 774 25A

Contango
DE D1 3A 46 34 74 5A 40 6 93 84 B0 5D D 63 4 13 77 25 4

transaction:
Call Option

D1 63A 46 134 774 25 40 D6 893 384 4B 5D ED 163 A4 613 477 425 A4 0D

Expiry Date

63 46 13 77 25 A4 D6 893 384 4B 05D ED 16 A4 613 47 42 A4 0D 689

A4 13 47 42 A4 0D 89 38 4B 05 E 16 3A 61 47 74 5A 0D 68 33
61 47 742 5A 0D 68 33 44 05 DE D1 3A 46 34 74 25A 40 68 93 84

Types of Margin
34 74 5A 40 68 93 84 B0 D D 63 46 13 77 25 4 D6 93 38 4B

Imperfect Hedge.
Market to Market

77 25 4 D6 93 38 4B 5D ED 16 A4 13 47 42 A4 0D 89 38 44 05
42 A4 0D 89 38 44 05 E 16 3A 61 47 74 5A 0D 68 33 44 B0 DE
5A 0D 68 33 44 B0 DE D1 3A 46 34 74 25 40 6 93 84 B 5D D
40 68 93 84 B0 5D D 63 46 13 77 25 A4 D6 893 38 4B 05D ED 16

(B) Explain SPAN Margin

Arbitrage using Futures

D6 93 38 4B 5D ED 16 A4 13 47 42 A4 0D 89 38 44 05 E 1 3A
89 38 44B 05 ED 16 3A 61 47 742 5A 0D 68 33 44 B05 DE D1 63A 46
33 44 05 DE 1 3A 46 34 74 5A 40 68 93 84 B0 D D 63 4 13
84 B0 D D 63 4 13 77 25 4 D6 93 38 4B 5D ED 16 A4 61 47
4B 5D ED 16 A4 61 47 42 A4 0D 89 38 44 05 E 1 3A 61 34 74
05 E 16 3A 61 347 742 5A 0D 68 33 44 B0 DE D1 63A 46 34 774 25A
DE D1 3A 46 34 74 5A 40 6 93 84 B0 5D D 63 4 13 77 25 4

Reverse Cash & Carry Arbitrage

D1 63A 46 134 774 25 40 D6 893 384 4B 5D ED 163 A4 613 477 425 A4 0D
63 46 13 77 25 A4 D6 893 384 4B 05D ED 16 A4 613 47 42 A4 0D 689

settlement price was Rs. 1,050.

A4 13 47 42 A4 0D 89 38 4B 05 E 16 3A 61 47 74 5A 0D 68 33
61 47 742 5A 0D 68 33 44 05 DE D1 3A 46 34 74 25A 40 68 93 84
Explain the following Terminologies:

Q.4 (A) Distinguish between Future & Option

34 74 5A 40 68 93 84 B0 D D 63 46 13 77 25 4 D6 93 38 4B
77 25 4 D6 93 38 4B 5D ED 16 A4 13 47 42 A4 0D 89 38 44 05
42 A4 0D 89 38 44 05 E 16 3A 61 47 74 5A 0D 68 33 44 B0 DE

Page 2 of 2
5A 0D 68 33 44 B0 DE D1 3A 46 34 74 25 40 6 93 84 B 5D D
Explain Cash & Carry Arbitrage in detail?

OR
OR
OR

40 68 93 84 B0 5D D 63 46 13 77 25 A4 D6 893 38 4B 05D ED 16
Also draw the payoff diagram for the same.

D6 93 38 4B 5D ED 16 A4 13 47 42 A4 0D 89 38 44 05 E 1 3A
89 38 44B 05 ED 16 3A 61 47 742 5A 0D 68 33 44 B05 DE D1 63A 46
33 44 05 DE 1 3A 46 34 74 5A 40 68 93 84 B0 D D 63 4 13
84 B0 D D 63 4 13 77 25 4 D6 93 38 4B 5D ED 16 A4 61 47

Write short notes on any three of the following :

4B 5D ED 16 A4 61 47 42 A4 0D 89 38 44 05 E 1 3A 61 34 74
05 E 16 3A 61 347 742 5A 0D 68 33 44 B0 DE D1 63A 46 34 774 25A
DE D1 3A 46 34 74 5A 40 6 93 84 B0 5D D 63 4 13 77 25 4

_____________________________
D1 63A 46 134 774 25 40 D6 893 384 4B 5D ED 163 A4 613 477 425 A4 0D

163A4613477425A40D68933844B05DED
63 46 13 77 25 A4 D6 893 384 4B 05D ED 16 A4 613 47 42 A4 0D 689

Also draw pay off diagrams for the respective positions.

A4 13 47 42 A4 0D 89 38 4B 05 E 16 3A 61 47 74 5A 0D 68 33
61 47 742 5A 0D 68 33 44 05 DE D1 3A 46 34 74 25A 40 68 93 84

Calculate the profit/ loss made if the contract size was 300.
34 74 5A 40 68 93 84 B0 D D 63 46 13 77 25 4 D6 93 38 4B
77 25 4 D6 93 38 4B 5D ED 16 A4 13 47 42 A4 0D 89 38 44 05
42 A4 0D 89 38 44 05 E 16 3A 61 47 74 5A 0D 68 33 44 B0 DE
5A 0D 68 33 44 B0 DE D1 3A 46 34 74 25 40 6 93 84 B 5D D
40 68 93 84 B0 5D D 63 46 13 77 25 A4 D6 893 38 4B 05D ED 16
D6 93 38 4B 5D ED 16 A4 13 47 42 A4 0D 89 38 44 05 E 1 3A
89 38 44B 05 ED 16 3A 61 47 742 5A 0D 68 33 44 B05 DE D1 63A 46
33 44 05 DE 1 3A 46 34 74 5A 40 68 93 84 B0 D D 63 4 13
84 B0 D D 63 4 13 77 25 4 D6 93 38 4B 5D ED 16 A4 61 47

Q.5 (A) What are the various orders that can be placed in derivatives markets?
4B 5D ED 16 A4 61 47 42 A4 0D 89 38 44 05 E 1 3A 61 34 74
05 E 16 3A 61 347 742 5A 0D 68 33 44 B0 DE D1 63A 46 34 774 25A
monthly basis. What will be the fair value of 3 months futures contracts?

DE D1 3A 46 34 74 5A 40 6 93 84 B0 5D D 63 4 13 77 25 4
D1 63A 46 134 774 25 40 D6 893 384 4B 5D ED 163 A4 613 477 425 A4 0D
(B) Explain what is meant by intrinsic value or moneyness of an option contract
Paper / Subject Code: 46006 / Finance:Commodity & Derivatives Market

63 46 13 77 25 A4 D6 893 384 4B 05D ED 16 A4 613 47 42 A4 0D

A4 13 47 42 A4 0D 89 38 4B 05 E 16 3A 61 47 74 5A 0D 68
price was Rs. 8,000. Find out the profit or loss for the lot size of 50 shares.
is compounded on monthly basis. What will be fair value of 1 month contract?

61 47 742 5A 0D 68 33 44 05 DE D1 3A 46 34 74 25A 40 68
34 74 5A 40 68 93 84 B0 D D 63 46 13 77 25 4 D6 9
77 25 4 D6 93 38 4B 5D ED 16 A4 13 47 42 A4 0D 89
charges are Rs 500 for a month. Interest rate on borrowed funds is 12% pa which
charges are Rs 750. Interest rate on borrowed funds is 12% pa compounded on

1. Sold HERO Motor Corp futures for Rs. 7,930. On the expiry the cash market
the share is Rs. 14, Rs. 16, Rs. 18, Rs. 26, Rs. 28, Rs. 30, Rs. 31, Rs. 35, Rs. 39.
premium of Rs 6 . Calculate the profit or loss for Kattappa if the market price of

42 A4 0D 89 38 44 05 E 16 3A 61 47 74 5A 0D 68 33
5A 0D 68 33 44 B0 DE D1 3A 46 34 74 25 40 6 93
40 68 93 84 B0 5D D 63 46 13 77 25 A4 D6 893 38 2. Took a long position on 10 contracts of RBL Bank at Rs. 960 and the
D6 93 38 4B 5D ED 16 A4 13 47 42 A4 0D 89 38
89 38 44B 05 ED 16 3A 61 47 742 5A 0D 68 33 4

(15)
(07)
(08)
(D) Mr Bhallaladeva takes the position in the futures market through the following (08)
Q.4 (C) The cost of 1kg of silver is Rs 65,000 and locker rent is Rs. 2,500, the insurance (07)
(07)
(08)
Q.3 (D) Kattappa buys a PUT option of Bahubali Ltd at a strike price of Rs 30 for a (08)
Q.3 (C) The spot price of gold is Rs 39,000. The locker rent is Rs 500 and insurance (07)
(07)
(08)

33 44 05 DE 1 3A 46 34 74 5A 40 68 93 84
84 B0 D D 63 4 13 77 25 4 D6 93 38 4
4B 5D ED 16 A4 61 47 42 A4 0D 89 38 44
05 E 16 3A 61 347 742 5A 0D 68 33 44 B0
DE D1 3A 46 34 74 5A 40 6 93 84 B0
D1 63A 46 134 774 25 40 D6 893 384 4B 5
63 46 13 77 25 A4 D6 893 384 4B 05D
A4 13 47 42 A4 0D 89 38 4B 05
61 47 74 5A 0D 68 33 44 0 DE
 41 DE 06 C A5 0 F9 B 96 01
9 A 7 2 C F
19 DE 06A C7 A50 002 F9C BF 96E E016 6355
DE 06 C A5 02 F9 BF 96 01 35 1C
9D 0 AC 7A 00 F CB 9 E0 63 51 4
E 6A 7 50 2 9C F 6E 16 5 C 41
E0 06A C7AA50 02F F9C BF9 96E 016 355 51C4 441 9DE
6 C 0 9 B 0 3 1 9
06 AC 7A5 500 2F9 CB F96 6E01 1635 551 C44 419DDE0 06A
AC 7A 00 2F CB F9 E0 63 51 C4 19 E 6A C7

I.
J.
F.
E.
6A 7 50 2 9C F 6E 16 55 C 41 D 06 C A
F

B.
C.
A 9 E 5

H.
G.
D.
A.

Q.2
AC C7A 500 02F 9CB BF9 6E0 0163 3551 1C4 4419 9DE 06AAC7 7A5 002
5 2 9 6 1 5 4 D 0 A 0 F

72501
B.

C.
D.
A.
C7 7A5 002 F9C CBF F96E E01 635 51C C44 19D E0 6AC C7A 500 02F 9CB
A5 002 F9 B 96 01 635 51 44 19D E0 6A 7A 50 2F 9C F9
7A 00 F CB F9 E0 63 5 C4 19 E 6A C7 5 02 9C BF 6E
50 2 9C F 6E 16 5 1C 41 D 06 C A 00 F9 B 96 0

8 ESOP
50 02F F9C BF9 96E 016 355 51C4 441 9DE E06 AC 7A5 5002 2F9 CBF F96 E01 1635
0 B 0 3 9 A 7 C E
00 2F9 9CB F96 6E0 163 551 1C44 419 DE0 06A C7 A50 002F F9C BF 96E 016 6355 51C
2F CB F9 E0 16 55 C4 19 DE 6A C7 A5 02 9C BF 96 01 35 1C 44

per week.
of labour.
9C F 6E 16 355 1C 41 D 06 C A 00 F9 B 96 E0 63 51 4 19

5 Cost of living
BF 96E 01 35 1C 44 9D E0 AC 7A 500 2F CB F9 E0 163 55 C4 419 DE

3 Job evaluation
96 01 635 51 44 19D E0 6A 7A 50 2F 9C F9 6E 16 55 1C4 41 DE 06
E0 63 51 C4 19 E 6A C7 5 02 9C BF 6E 01 35 1C 41 9D 06 AC
16 55 C4 41 DE 06 C A5 002 F9 BF 96 01 635 51 44 9D E0 A 7A

4 Club Membership
35 1C 41 9D 06 AC 7A 00 F9 CB 9 E0 63 51 C4 19 E 6A C7 5

1 Compensation Plan

9 Subsistence Theory
51 44 9D E0 A 7A 50 2F C F9 6E 16 55 C 41 DE 06 C A5 00
C4 19 E 6A C7 5 02 9C BF 6E 01 35 1C 44 9D 0 AC 7A 00 2F
Column A

2 Indirect Compensation
41 DE 06 C A5 00 F9 B 96 01 635 51 44 19D E0 6A 7A 50 2F 9C
9D 0 AC 7A 00 2F CB F9 E0 63 51 C4 19 E 6A C7 5 02 9C BF
E0 6A 7A 50 2F 9C F9 6E 16 55 C4 41 DE 06 C A5 002 F9 BF 96
6A C7 50 02 9C BF 6E 016 355 1C 41 9D 06 AC 7A 00 F9 CB 96 E0
C7 A5 02 F9C BF 96E 01 35 1C 44 9D E0 AC 7A 500 2F CB F9 E0 163
A5 002 F9 B 96 01 635 51 44 19D E0 6A 7A 50 2F 9C F9 6E 16 55

7 Payment of Gratuity Act 1972

00 F9 CB F96 E0 63 51 C44 19 E0 6A C7 50 02F 9C BF 6E 016 355 1C

10 Occupational Wage Differential

Answer the following in brief

2F CB F9 E0 16 55 C4 19 DE 6A C7 A5 02 9C BF 96 01 35 1C 44

6 Identify key jobs or Benchmarks

9C F 6E 16 355 1C 41 D 06 C A 00 F9 B 96 E0 63 51 4 19
BF 96E 01 35 1C 44 9D E0 AC 7A 500 2F CB F9 E0 163 55 C4 419 DE
96 01 635 51 44 19D E0 6A 7A 50 2F 9C F9 6E 16 55 1C4 41 DE 06
Note- 1) All questions are compulsory.

E0 63 51 C4 19 E 6A C7 5 02 9C BF 6E 01 35 1C 41 9D 06 AC
16 55 C4 41 DE 06 C A5 002 F9 BF 96 01 635 51 44 9D E0 A 7A
35 1C 41 9D 06 AC 7A 00 F9 CB 9 E0 63 51 C4 19 E 6A C7 5
Q.1 (A) Match the following (Attempt any 7)

51 44 9D E0 A 7A 50 2F C F9 6E 16 55 C 41 DE 06 C A5 00

Corporate Directors and Executives.

I
C4 19 E 6A C7 5 02 9C BF 6E 01 35 1C 44 9D 0 AC 7A 00 2F

J
F
E
C
B

H
G
D
A

41 DE 06 C A5 00 F9 B 96 01 635 51 44 19D E0 6A 7A 50 2F 9C
Time: 2:30 hours

9D 0 AC 7A 00 2F CB F9 E0 63 51 C4 19 E 6A C7 5 02 9C BF
E0 6A 7A 50 2F 9C F9 6E 16 55 C4 41 DE 06 C A5 002 F9 BF 96
2) Figures to the right indicate full marks.

6A C7 50 02 9C BF 6E 016 355 1C 41 9D 06 AC 7A 00 F9 CB 96 E0

Page 1 of 2
C7 A5 02 F9C BF 96E 01 35 1C 44 9D E0 AC 7A 500 2F CB F9 E0 163

Profit sharing can never be on individual basis.

A5 002 F9 B 96 01 635 51 44 19D E0 6A 7A 50 2F 9C F9 6E 16 55
00 F9 CB F96 E0 63 51 C44 19 E0 6A C7 50 02F 9C BF 6E 016 355 1C

OR
2F CB F9 E0 16 55 C4 19 DE 6A C7 A5 02 9C BF 96 01 35 1C 44
9C F 6E 16 355 1C 41 D 06 C A 00 F9 B 96 E0 63 51 4 19

Explain challenges in compensation management

BF 96E 01 35 1C 44 9D E0 AC 7A 500 2F CB F9 E0 163 55 C4 419 DE
Perquisite

Q.1 (B) State the following are True or False (Attempt any 8)
96 01 635 51 44 19D E0 6A 7A 50 2F 9C F9 6E 16 55 1C4 41 DE 06
E0 63 51 C4 19 E 6A C7 5 02 9C BF 6E 01 35 1C 41 9D 06 AC

Broad- banding allow greater flexibility in compensation.

16 55 C4 41 DE 06 C A5 002 F9 BF 96 01 635 51 44 9D E0 A 7A
3) Support your answer with illustration and diagram.

35 1C 41 9D 06 AC 7A 00 F9 CB 9 E0 63 51 C4 19 E 6A C7 5
51 44 9D E0 A 7A 50 2F C F9 6E 16 55 C 41 DE 06 C A5 00
Health Insurance

C4 19 E 6A C7 5 02 9C BF 6E 01 35 1C 44 9D 0 AC 7A 00 2F

1C4419DE06AC7A5002F9CBF96E016355
What is Human Resource accounting? Explain its features
41 DE 06 C A5 00 F9 B 96 01 635 51 44 19D E0 6A 7A 50 2F 9C
9D 0 AC 7A 00 2F CB F9 E0 63 51 C4 19 E 6A C7 5 02 9C BF
E0 6A 7A 50 2F 9C F9 6E 16 55 C4 41 DE 06 C A5 002 F9 BF 96
6A C7 50 02 9C BF 6E 016 355 1C 41 9D 06 AC 7A 00 F9 CB 96 E0

Per day wages earned will be maintained at par in piece work plan.
There is no provident fund facility available for unorganized sector
C7 A5 02 F9C BF 96E 01 35 1C 44 9D E0 AC 7A 500 2F CB F9 E0 163
A5 002 F9 B 96 01 635 51 44 19D E0 6A 7A 50 2F 9C F9 6E 16 55
Determining worth of Job

Explain the residual claimant theory and also explain its criticisms.
Standards and Benchmarks

00 F9 CB F96 E0 63 51 C44 19 E0 6A C7 50 02F 9C BF 6E 016 355 1C

Column B

2F CB F9 E0 16 55 C4 19 DE 6A C7 A5 02 9C BF 96 01 35 1C 44 Equal remuneration means same salary to all employees of the company.

9C F 6E 16 355 1C 41 D 06 C A 00 F9 B 96 E0 63 51 4 19
BF 96E 01 35 1C 44 9D E0 AC 7A 500 2F CB F9 E0 163 55 C4 419 DE
96 01 635 51 44 19D E0 6A 7A 50 2F 9C F9 6E 16 55 1C4 41 DE 06
E0 63 51 C4 19 E 6A C7 5 02 9C BF 6E 01 35 1C 41 9D 06 AC
16 55 C4 41 DE 06 C A5 002 F9 BF 96 01 635 51 44 9D E0 A 7A
35 1C 41 9D 06 AC 7A 00 F9 CB 9 E0 63 51 C4 19 E 6A C7 5
51 44 9D E0 A 7A 50 2F C F9 6E 16 55 C 41 DE 06 C A5 0
To enforce a measure of Social Justice

C4 19 E 6A C7 5 02 9C BF 6E 01 35 1C 44 9D 0 AC 7A 00

As per Workmen Compensation Act there is one standard amount of compensation

41 DE 06 C A5 00 F9 B 96 01 635 51 44 19D E0 6A 7A 50 2
Employee’s provident fund does not apply to industries with less than 20 employees.

9D 0 AC 7A 00 2F CB F9 E0 63 51 C4 19 E 6A C7 5 02
External Factor influencing compensation

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6A C7 50 02 9C BF 6E 016 355 1C 41 9D 06 AC 7A 00 F9
Wages Level and population is closely linked

C7 A5 02 F9C BF 96E 01 35 1C 44 9D E0 AC 7A 500 2F

What are the characteristics of Special Groups? Explain compensation management to

A5 002 F9 B 96 01 635 51 44 19D E0 6A 7A 50 2F 9C

Factories Act, 1948 specifies every adult worker is required to work for more than 48 hours
Would exist even in perfect employment market
Transformation of Employee into a stockholders

00 F9 CB F96 E0 63 51 C44 19 E0 6A C7 50 02F 9C

(8)
(7)

(7)
(8)
(8)
(7)
To link Internal Job evaluation to market salaries

Marginal Productivity Theory is concerned with the influence exerted by demand and supply

2F CB F9 E0 16 55 C4 19 DE 6A C7 A5 02 9C B
Maximum limit of Gratuity payable is of Rs.20Lakh as per Amendment made in March 2018.
Marks: 75

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BF 96E 01 35 1C 44 9D E0 AC 7A 500 2F CB F9
96 01 635 51 44 19D E0 6A 7A 50 2F 9C F9
E0 63 51 C4 19 E 6A C7 5 02 9C BF 6
16 55 C4 41 DE 06 C A5 002 F9 BF 96
35 1C 41 9D 06 AC 7A 00 F9 CB 9 E
Paper / Subject Code: 46005 / Human Resource: Finance for HR Professionals & Compensation Management

51 44 9D E0 A 7A 50 2F C F9 6E
C4 19 E 6A C7 5 02 9C BF 6E 01
41 DE 06 C A5 00 F9 B 96 01
9 A 7 2 C F E
 41 DE 06 C A5 0 F9 B 96 01
9 A 7 2 C F
19 DE 06A C7 A50 002 F9C BF 96E E016 6355
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9D 0 AC 7A 00 F CB 9 E0 63 51 4
E 6A 7 50 2 9C F 6E 16 5 C 41
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6 C 0 9 B 0 3 1 9
06 AC 7A5 500 2F9 CB F96 6E01 1635 551 C44 419DDE0 06A
AC 7A 00 2F CB F9 E0 63 51 C4 19 E 6A C7
6A 7 50 2 9C F 6E 16 55 C 41 D 06 C A
A F 9 E 5

Q.5
Q.5
Q.4
Q.3
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5 2 9 6 1 5 4 D 0 A 0 F

F.

72501
E.
B.
B.
B.

C.
C.
C.

G.
D.
A.
D.
A.
D.
A.
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7A 00 F CB F9 E0 63 5 C4 19 E 6A C7 5 02 9C BF 6E
50 2 9C F 6E 16 5 1C 41 D 06 C A 00 F9 B 96 0
50 02F F9C BF9 96E 016 355 51C4 441 9DE E06 AC 7A5 5002 2F9 CBF F96 E01 1635
0 B 0 3 9 A 7 C E
00 2F9 9CB F96 6E0 163 551 1C44 419 DE0 06A C7 A50 002F F9C BF 96E 016 6355 51C
2F CB F9 E0 16 55 C4 19 DE 6A C7 A5 02 9C BF 96 01 35 1C 44
9C F 6E 16 355 1C 41 D 06 C A 00 F9 B 96 E0 63 51 4 19
BF 96E 01 35 1C 44 9D E0 AC 7A 500 2F CB F9 E0 163 55 C4 419 DE
96 01 635 51 44 19D E0 6A 7A 50 2F 9C F9 6E 16 55 1C4 41 DE 06
E0 63 51 C4 19 E 6A C7 5 02 9C BF 6E 01 35 1C 41 9D 06 AC
16 55 C4 41 DE 06 C A5 002 F9 BF 96 01 635 51 44 9D E0 A 7A
35 1C 41 9D 06 AC 7A 00 F9 CB 9 E0 63 51 C4 19 E 6A C7 5
51 44 9D E0 A 7A 50 2F C F9 6E 16 55 C 41 DE 06 C A5 00
C4 19 E 6A C7 5 02 9C BF 6E 01 35 1C 44 9D 0 AC 7A 00 2F
41 DE 06 C A5 00 F9 B 96 01 635 51 44 19D E0 6A 7A 50 2F 9C
9D 0 AC 7A 00 2F CB F9 E0 63 51 C4 19 E 6A C7 5 02 9C BF

Gain-Sharing Plan
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6A C7 50 02 9C BF 6E 016 355 1C 41 9D 06 AC 7A 00 F9 CB 96 E0

Short notes. (Any Three)

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Labour Market Model

A5 002 F9 B 96 01 635 51 44 19D E0 6A 7A 50 2F 9C F9 6E 16 55

Non-Financial Benefits.
00 F9 CB F96 E0 63 51 C44 19 E0 6A C7 50 02F 9C BF 6E 016 355 1C

Answer the following in brief

Answer the following in brief
Answer the following in brief

2F CB F9 E0 16 55 C4 19 DE 6A C7 A5 02 9C BF 96 01 35 1C 44
9C F 6E 16 355 1C 41 D 06 C A 00 F9 B 96 E0 63 51 4 19

Explain Subsistence Theory

BF 96E 01 35 1C 44 9D E0 AC 7A 500 2F CB F9 E0 163 55 C4 419 DE
96 01 635 51 44 19D E0 6A 7A 50 2F 9C F9 6E 16 55 1C4 41 DE 06
Explain Payment of Bonus Act

E0 63 51 C4 19 E 6A C7 5 02 9C BF 6E 01 35 1C 41 9D 06 AC
16 55 C4 41 DE 06 C A5 002 F9 BF 96 01 635 51 44 9D E0 A 7A
35 1C 41 9D 06 AC 7A 00 F9 CB 9 E0 63 51 C4 19 E 6A C7 5
51 44 9D E0 A 7A 50 2F C F9 6E 16 55 C 41 DE 06 C A5 00
What is financial compensation ?

Compensation to corporate directors

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What are the 3 ‘P’s of compensation?

41 DE 06 C A5 00 F9 B 96 01 635 51 44 19D E0 6A 7A 50 2F 9C
9D 0 AC 7A 00 2F CB F9 E0 63 51 C4 19 E 6A C7 5 02 9C BF
E0 6A 7A 50 2F 9C F9 6E 16 55 C4 41 DE 06 C A5 002 F9 BF 96
Explain Compensation Scenario in India.

6A C7 50 02 9C BF 6E 016 355 1C 41 9D 06 AC 7A 00 F9 CB 96 E0

Page 2 of 2
C7 A5 02 F9C BF 96E 01 35 1C 44 9D E0 AC 7A 500 2F CB F9 E0 163
A5 002 F9 B 96 01 635 51 44 19D E0 6A 7A 50 2F 9C F9 6E 16 55
Explained Skilled based compensation tools.

00 F9 CB F96 E0 63 51 C44 19 E0 6A C7 50 02F 9C BF 6E 016 355 1C

************
OR
OR

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9C F 6E 16 355 1C 41 D 06 C A 00 F9 B 96 E0 63 51 4 19
BF 96E 01 35 1C 44 9D E0 AC 7A 500 2F CB F9 E0 163 55 C4 419 DE
What is profit sharing plan? What are its features?

96 01 635 51 44 19D E0 6A 7A 50 2F 9C F9 6E 16 55 1C4 41 DE 06

E0 63 51 C4 19 E 6A C7 5 02 9C BF 6E 01 35 1C 41 9D 06 AC
16 55 C4 41 DE 06 C A5 002 F9 BF 96 01 635 51 44 9D E0 A 7A
35 1C 41 9D 06 AC 7A 00 F9 CB 9 E0 63 51 C4 19 E 6A C7 5
51 44 9D E0 A 7A 50 2F C F9 6E 16 55 C 41 DE 06 C A5 00

Explain the Steps in designing the compensation system.

C4 19 E 6A C7 5 02 9C BF 6E 01 35 1C 44 9D 0 AC 7A 00 2F

1C4419DE06AC7A5002F9CBF96E016355
41 DE 06 C A5 00 F9 B 96 01 635 51 44 19D E0 6A 7A 50 2F 9C
What are the factors contributing to the wages differentials?

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E0 6A 7A 50 2F 9C F9 6E 16 55 C4 41 DE 06 C A5 002 F9 BF 96
6A C7 50 02 9C BF 6E 016 355 1C 41 9D 06 AC 7A 00 F9 CB 96 E0
C7 A5 02 F9C BF 96E 01 35 1C 44 9D E0 AC 7A 500 2F CB F9 E0 163
A5 002 F9 B 96 01 635 51 44 19D E0 6A 7A 50 2F 9C F9 6E 16 55

What are the advantages and disadvantages of cafeteria approach?

00 F9 CB F96 E0 63 51 C44 19 E0 6A C7 50 02F 9C BF 6E 016 355 1C
2F CB F9 E0 16 55 C4 19 DE 6A C7 A5 02 9C BF 96 01 35 1C 44
9C F 6E 16 355 1C 41 D 06 C A 00 F9 B 96 E0 63 51 4 19
BF 96E 01 35 1C 44 9D E0 AC 7A 500 2F CB F9 E0 163 55 C4 419 DE

Internal Equity and External Equity as a factor influencing pay structure.

96 01 635 51 44 19D E0 6A 7A 50 2F 9C F9 6E 16 55 1C4 41 DE 06
E0 63 51 C4 19 E 6A C7 5 02 9C BF 6E 01 35 1C 41 9D 06 AC
16 55 C4 41 DE 06 C A5 002 F9 BF 96 01 635 51 44 9D E0 A 7A
35 1C 41 9D 06 AC 7A 00 F9 CB 9 E0 63 51 C4 19 E 6A C7 5
51 44 9D E0 A 7A 50 2F C F9 6E 16 55 C 41 DE 06 C A5 0
C4 19 E 6A C7 5 02 9C BF 6E 01 35 1C 44 9D 0 AC 7A 00
41 DE 06 C A5 00 F9 B 96 01 635 51 44 19D E0 6A 7A 50 2
9D 0 AC 7A 00 2F CB F9 E0 63 51 C4 19 E 6A C7 5 02
E0 6A 7A 50 2F 9C F9 6E 16 55 C4 41 DE 06 C A5 002 F
6A C7 50 02 9C BF 6E 016 355 1C 41 9D 06 AC 7A 00 F9
C7 A5 02 F9C BF 96E 01 35 1C 44 9D E0 AC 7A 500 2F
A5 002 F9 B 96 01 635 51 44 19D E0 6A 7A 50 2F 9C
00 F9 CB F96 E0 63 51 C44 19 E0 6A C7 50 02F 9C
(7)
(8)

(15)
(8)
(7)
(7)
(8)
(8)
(7)
(7)
(8)

2F CB F9 E0 16 55 C4 19 DE 6A C7 A5 02 9C B
9C F 6E 16 355 1C 41 D 06 C A 00 F9 B
BF 96E 01 35 1C 44 9D E0 AC 7A 500 2F CB F9
96 01 635 51 44 19D E0 6A 7A 50 2F 9C F9
E0 63 51 C4 19 E 6A C7 5 02 9C BF 6
16 55 C4 41 DE 06 C A5 002 F9 BF 96
35 1C 41 9D 06 AC 7A 00 F9 CB 9 E
Paper / Subject Code: 46005 / Human Resource: Finance for HR Professionals & Compensation Management

51 44 9D E0 A 7A 50 2F C F9 6E
C4 19 E 6A C7 5 02 9C BF 6E 01
41 DE 06 C A5 00 F9 B 96 01
9 A 7 2 C F E
 7C 6E E 2D C4 0F 7 DB E ED
6
C3 36E6 6E6 62D C42 20FF F76 DB 7E6 6ED 75D
6E E6 2D C4 0F 76 DB 7E6 ED 75D 1F
36 6E 2 C 20 F7 D 7E E 75 1 9F
E D 4 F B D
6E 6E6 62D C4 20F F76 6DB 7E6 6ED 75DD1F F9F7 7C3
6E 2D C4 20F F7 DB 7E ED 75 1 9F C 6E

Q.2
Q.1
6E 62D C4 20F F7 6DB 7E 6ED 75 D1 F9F 7C 36E 6E6
6 F 3
E6 62D C42 20FF F76 DB 7E6 6ED 75DD1F 9F7 7C3 6E6 6E62 2DC
2D C4 0F 76 DB 7E ED 75 1F 9F C3 6E E6 D 42

j)
i)
62 C 20 F7 D 7E 6E 7 D1 9 7C 6E 6E 2D C4 0F
D 4 5 F

64418
2D C4 20F FF76 6DB B7E 6EDD75 D1F F9F 7C3 36E 6E6 62D C42 20FF F76
C4 20F F7 DB 7E 6ED 75 D1 9F 7C 6E 6E6 2D C42 0F 76 DB
C4 20F F7 6DB 7E 6ED 75 D1 F9F 7C 36E 6E6 2D C42 0F F76 DB 7E6
2 6 6 D F 7 3 6 C F D 7
42 0FF F76DDB7 7E6 ED 75D 1F9 9F7 C36 6E6 E62 2DC 420 0FF 76D B7 E6E ED7
0F 76 B E ED 75 1F F C3 E6 E6 DC 42 FF 76 B7 E6 D 5D

N.B:
20 F7 D 7E 6E 7 D1 9F 7C 6E E 2D 4 0F 7 DB E ED 75 1F
FF 6D B7 6 D7 5D F9 7 36 6E 62 C 20 F7 6D 7E 6E 7 D1 9
76 B E6 ED 5D 1F F7 C3 E6 62 DC 42 FF 6D B7 6E D7 5D F9 F7C
DB 7E ED 75 1 9F C3 6E E6 D 42 0F 76 B E6 D 5D 1F F7 3
7E 6ED 75 D1 F9F 7C 6E 6E6 2D C42 0F F76 DB 7E6 ED 75D 1F 9F7 C3 6E6
6E 7 D1 F9 7C 36E 6E 2D C4 0F F7 DB 7E ED 75 1 9F C3 6E E6
D7 5D F9 F7C 36 6E 62 C 20 F7 6D 7E 6E 7 D1 F9F 7C 6E 6E 2D
5D 1F9 F7 36 E6 62 DC 420 FF 6D B7 6E D7 5D F9 7C 36 6E 62D C4

7) Arbitration
1F F7 C3 E6 E62 DC 42 FF 76D B7 E6E D7 5D 1F9 F7 36 E6E 62 C 20
9F C3 6E E6 D 42 0F 76 B E6 D 5D 1F F7 C3 E6 6 DC 42 FF

2) Secret Ballot
7C 6E 6E 2D C4 0F F7 DB 7E ED 75 1 9F C3 6E E6 2D 42 0F 76

8) Economic loss
36 6E 62 C 20 F7 6D 7E 6E 75 D1 F9F 7C 6E 6E 2D C4 0F F76 DB

10) Industrial peace

A
E6 62 DC 42 FF 6D B7 6E D7 D F9 7C 36 6E 62 C 20 F7 D 7E
E6 D 42 0FF 76 B E6 D 5D 1F F7 3 E6 62 DC 420 FF 6D B7 6E

1) Trade Unions Act

A) Match the Column (Any 8)

9) Industrial relations
6) Code of Discipline
2D C4 0F 76 DB 7E ED 75 1F 9F C3 6E E6 D 42 FF 76 B E6 D
C4 20F F7 DB 7E 6ED 75 D1 9F 7C 6E 6E6 2D C42 0F 76 DB 7E6 ED 75D

3) Women employment
20 F7 6D 7E 6E 7 D1 F9F 7C 36E 6E 2D C4 0F F7 DB 7E ED 75 1F
FF 6D B7 6 D7 5D F9 7 36 6E 62 C 20 F7 6D 7E 6E 7 D1 9

5) Conjunctive Bargaining
76 B E6 ED 5D 1F F7 C3 E6 62 DC 42 FF 6D B7 6E D7 5D F9 F7C
DB 7E ED 75 1 9F C3 6E E6 D 42 0F 76 B E6 D 5D 1F F7 3
7E 6ED 75 D1 F9F 7C 6E 6E6 2D C42 0F F76 DB 7E6 ED 75D 1F 9F7 C3 6E6
6E 7 D1 F9 7C 36E 6E 2D C4 0F F7 DB 7E ED 75 1 9F C3 6E E6

4) Cloth requirement per family

D7 5D F9 F7C 36 6E 62 C 20 F7 6D 7E 6E 7 D1 F9F 7C 6E 6E 2D
5D 1F9 F7 36 E6 62 DC 420 FF 6D B7 6E D7 5D F9 7C 36 6E 62D C4
1F F7 C3 E6 E62 DC 42 FF 76D B7 E6E D7 5D 1F9 F7 36 E6E 62 C 20
9F C3 6E E6 D 42 0F 76 B E6 D 5D 1F F7 C3 E6 6 DC 42 FF
7C 6E 6E 2D C4 0F F7 DB 7E ED 75 1 9F C3 6E E6 2D 42 0F 76
36 6E 62 C 20 F7 6D 7E 6E 75 D1 F9F 7C 6E 6E 2D C4 0F F76 DB
1. All questions are compulsory.

h) Collective Bargaining is a continuous process.

B) What are the objectives of industrial relations?

E6 62 DC 42 FF 6D B7 6E D7 D F9 7C 36 6E 62 C 20 F7 D 7E
E6 D 42 0FF 76 B E6 D 5D 1F F7 3 E6 62 DC 420 FF 6D B7 6E

Page 1 of 2
2D C4 0F 76 DB 7E ED 75 1F 9F C3 6E E6 D 42 FF 76 B E6 D
C4 20F F7 DB 7E 6ED 75 D1 9F 7C 6E 6E6 2D C42 0F 76 DB 7E6 ED 75D
20 F7 6D 7E 6E 7 D1 F9F 7C 36E 6E 2D C4 0F F7 DB 7E ED 75 1F
[Time: 2 Hours]

FF 6D B7 6 D7 5D F9 7 36 6E 62 C 20 F7 6D 7E 6E 7 D1 9
76 B E6 ED 5D 1F F7 C3 E6 62 DC 42 FF 6D B7 6E D7 5D F9 F7C
2. Figures to the right indicate full marks.

DB 7E ED 75 1 9F C3 6E E6 D 42 0F 76 B E6 D 5D 1F F7 3

f) Trade Unions are often associated with small industries.

e) Minimum 20 members are required to form trade union.
7E 6ED 75 D1 F9F 7C 6E 6E6 2D C42 0F F76 DB 7E6 ED 75D 1F 9F7 C3 6E6

g) Strikes and lockouts should be resorted to as last measure.

6E 7 D1 F9 7C 36E 6E 2D C4 0F F7 DB 7E ED 75 1 9F C3 6E E6
D7 5D F9 F7C 36 6E 62 C 20 F7 6D 7E 6E 7 D1 F9F 7C 6E 6E 2D
d) 1926

5D 1F9 F7 36 E6 62 DC 420 FF 6D B7 6E D7 5D F9 7C 36 6E 62D C4

B) State whether following statements are True or False. (Any 7)

a) Co-operative bargaining also known as integrative bargaining.
1F F7 C3 E6 E62 DC 42 FF 76D B7 E6E D7 5D 1F9 F7 36 E6E 62 C 20

d) Good industrial relations improve the morale of the employees.

D1F9F7C36E6E62DC420FF76DB7E6ED75
9F C3 6E E6 D 42 0F 76 B E6 D 5D 1F F7 C3 E6 6 DC 42 FF
7C 6E 6E 2D C4 0F F7 DB 7E ED 75 1 9F C3 6E E6 2D 42 0F 76
36 6E 62 C 20 F7 6D 7E 6E 75 D1 F9F 7C 6E 6E 2D C4 0F F76 DB h) Lock outs
c) 6am to 7pm

E6 62 DC 42 FF 6D B7 6E D7 D F9 7C 36 6E 62 C 20 F7 D 7E
E6 D 42 0FF 76 B E6 D 5D 1F F7 3 E6 62 DC 420 FF 6D B7 6E
2D C4 0F 76 DB 7E ED 75 1F 9F C3 6E E6 D 42 FF 76 B E6 D
B

C4 20F F7 DB 7E 6ED 75 D1 9F 7C 6E 6E6 2D C42 0F 76 DB 7E6 ED 75D

a) Avoid litigations

20 F7 6D 7E 6E 7 D1 F9F 7C 36E 6E 2D C4 0F F7 DB 7E ED 75 1F
Please check whether you have got the right question paper.

FF 6D B7 6 D7 5D F9 7 36 6E 62 C 20 F7 6D 7E 6E 7 D1 9
b) Disputes are absent

i) 72 yards per annum

e) Democratic method

A Trade Union serves as a connecting link between employers and workers.

76 B E6 ED 5D 1F F7 C3 E6 62 DC 42 FF 6D B7 6E D7 5D F9 F7C
DB 7E ED 75 1 9F C3 6E E6 D 42 0F 76 B E6 D 5D 1F F7 3

The unions which gain power through political action is called political unions.
7E 6ED 75 D1 F9F 7C 6E 6E6 2D C42 0F F76 DB 7E6 ED 75D 1F 9F7 C3 6E6
6E 7 D1 F9 7C 36E 6E 2D C4 0F F7 DB 7E ED 75 1 9F C3 6E E6
Paper / Subject Code: 46014 / Human Resource: Industrial Relations

D7 5D F9 F7C 36 6E 62 C 20 F7 6D 7E 6E 7 D1 F9F 7C 6E 6E 2D

c) Low membership is one of the reasons for the poor financial position of the union.
5D 1F9 F7 36 E6 62 DC 420 FF 6D B7 6E D7 5D F9 7C 36 6E 62D
1F F7 C3 E6 E62 DC 42 FF 76D B7 E6E D7 5D 1F9 F7 36 E6E 62 C
j) One party wins over the other
f) Labour management relations

9F C3 6E E6 D 42 0F 76 B E6 D 5D 1F F7 C3 E6 6 DC

A) What is Liberalisation? Write a note on impact of liberalization on industrial relations.

7C 6E 6E 2D C4 0F F7 DB 7E ED 75 1 9F C3 6E E6 2D 42
36 6E 62 C 20 F7 6D 7E 6E 75 D1 F9F 7C 6E 6E 2D C4

b) A registered trade union is a body corporate with perpetual succession & a common seal.
g) Judgment binding on both parties

E6 62 DC 42 FF 6D B7 6E D7 D F9 7C 36 6E 62 C 20
E6 D 42 0FF 76 B E6 D 5D 1F F7 3 E6 62 DC 420
2D C4 0F 76 DB 7E ED 75 1F 9F C3 6E E6 D 42 F
C4 20F F7 DB 7E 6ED 75 D1 9F 7C 6E 6E6 2D C42 0F
20 F7 6D 7E 6E 7 D1 F9F 7C 36E 6E 2D C4 0F F7
FF 6D B7 6 D7 5D F9 7 36 6E 62 C 20 F7

07
08
07
08

76 B E6 ED 5D 1F F7 C3 E6 62 DC 42 FF 6
DB 7E ED 75 1 9F C3 6E E6 D 42 0F 76
[ Marks: 75]

7E 6ED 75 D1 F9F 7C 6E 6E6 2D C42 0F F76 D

6E 7 D1 F9 7C 36E 6E 2D C4 0F F7 DB
D7 5D F9 F7C 36 6E 62 C 20 F7 6D
5D 1F9 F7 36 E6 62 DC 420 FF 6D B7
1F F7 C3 E6 E62 DC 42 FF 76D B7
9 C 6 E 0 7 E
 7C 6E E 2D C4 0F 7 DB E ED
6
C3 36E6 6E6 62D C42 20FF F76 DB 7E6 6ED 75D
6E E6 2D C4 0F 76 DB 7E6 ED 75D 1F
36 6E 2 C 20 F7 D 7E E 75 1 9F
E D 4 F B D
6E 6E6 62D C4 20F F76 6DB 7E6 6ED 75DD1F F9F7 7C3
6E 2D C4 20F F7 DB 7E ED 75 1 9F C 6E

Q.5
Q.5
Q.4
Q.3
6E 62D C4 20F F7 6DB 7E 6ED 75 D1 F9F 7C 36E 6E6
6 F 3
E6 62D C42 20FF F76 DB 7E6 6ED 75DD1F 9F7 7C3 6E6 6E62 2DC
2D C4 0F 76 DB 7E ED 75 1F 9F C3 6E E6 D 42
62 C 20 F7 D 7E 6E 7 D1 9 7C 6E 6E 2D C4 0F
D 4 5 F

64418
2D C4 20F FF76 6DB B7E 6EDD75 D1F F9F 7C3 36E 6E6 62D C42 20FF F76
C4 20F F7 DB 7E 6ED 75 D1 9F 7C 6E 6E6 2D C42 0F 76 DB
C4 20F F7 6DB 7E 6ED 75 D1 F9F 7C 36E 6E6 2D C42 0F F76 DB 7E6
2 6 6 D F 7 3 6 C F D 7
42 0FF F76DDB7 7E6 ED 75D 1F9 9F7 C36 6E6 E62 2DC 420 0FF 76D B7 E6E ED7
0F 76 B E ED 75 1F F C3 E6 E6 DC 42 FF 76 B7 E6 D 5D
20 F7 D 7E 6E 7 D1 9F 7C 6E E 2D 4 0F 7 DB E ED 75 1F
FF 6D B7 6 D7 5D F9 7 36 6E 62 C 20 F7 6D 7E 6E 7 D1 9
76 B E6 ED 5D 1F F7 C3 E6 62 DC 42 FF 6D B7 6E D7 5D F9 F7C

5) Suggestions
DB 7E ED 75 1 9F C3 6E E6 D 42 0F 76 B E6 D 5D 1F F7 3

2) Privatization
1) Labour Court
7E 6ED 75 D1 F9F 7C 6E 6E6 2D C42 0F F76 DB 7E6 ED 75D 1F 9F7 C3 6E6
6E 7 D1 F9 7C 36E 6E 2D C4 0F F7 DB 7E ED 75 1 9F C3 6E E6
D7 5D F9 F7C 36 6E 62 C 20 F7 6D 7E 6E 7 D1 F9F 7C 6E 6E 2D
5D 1F9 F7 36 E6 62 DC 420 FF 6D B7 6E D7 5D F9 7C 36 6E 62D C4

4) Code of Discipline
1F F7 C3 E6 E62 DC 42 FF 76D B7 E6E D7 5D 1F9 F7 36 E6E 62 C 20
a) Government

9F C3 6E E6 D 42 0F 76 B E6 D 5D 1F F7 C3 E6 6 DC 42 FF
7C 6E 6E 2D C4 0F F7 DB 7E ED 75 1 9F C3 6E E6 2D 42 0F 76
36 6E 62 C 20 F7 6D 7E 6E 75 D1 F9F 7C 6E 6E 2D C4 0F F76 DB
E6 62 DC 42 FF 6D B7 6E D7 D F9 7C 36 6E 62 C 20 F7 D 7E
E6 D 42 0FF 76 B E6 D 5D 1F F7 3 E6 62 DC 420 FF 6D B7 6E
2D C4 0F 76 DB 7E ED 75 1F 9F C3 6E E6 D 42 FF 76 B E6 D

D) Explain following concepts:

Write short notes on (Any 3)

C4 20F F7 DB 7E 6ED 75 D1 9F 7C 6E 6E6 2D C42 0F 76 DB 7E6 ED 75D

(a) Lay off (b) Retrenchment

20 F7 6D 7E 6E 7 D1 F9F 7C 36E 6E 2D C4 0F F7 DB 7E ED 75 1F
FF 6D B7 6 D7 5D F9 7 36 6E 62 C 20 F7 6D 7E 6E 7 D1 9
76 B E6 ED 5D 1F F7 C3 E6 62 DC 42 FF 6D B7 6E D7 5D F9 F7C

3) Evolution of Trade Union in India

DB 7E ED 75 1 9F C3 6E E6 D 42 0F 76 B E6 D 5D 1F F7 3
7E 6ED 75 D1 F9F 7C 6E 6E6 2D C42 0F F76 DB 7E6 ED 75D 1F 9F7 C3 6E6
6E 7 D1 F9 7C 36E 6E 2D C4 0F F7 DB 7E ED 75 1 9F C3 6E E6
b) Employees

B) Elaborate Minimum Wages Act 1948.

D7 5D F9 F7C 36 6E 62 C 20 F7 6D 7E 6E 7 D1 F9F 7C 6E 6E 2D
5D 1F9 F7 36 E6 62 DC 420 FF 6D B7 6E D7 5D F9 7C 36 6E 62D C4
C) Explain the following stakeholders of IR

1F F7 C3 E6 E62 DC 42 FF 76D B7 E6E D7 5D 1F9 F7 36 E6E 62 C 20

B) What are the major causes of indiscipline?

9F C3 6E E6 D 42 0F 76 B E6 D 5D 1F F7 C3 E6 6 DC 42 FF
7C 6E 6E 2D C4 0F F7 DB 7E ED 75 1 9F C3 6E E6 2D 42 0F 76
36 6E 62 C 20 F7 6D 7E 6E 75 D1 F9F 7C 6E 6E 2D C4 0F F76 DB
c)

E6 62 DC 42 FF 6D B7 6E D7 D F9 7C 36 6E 62 C 20 F7 D 7E

D) Briefly explain Level of Collective Bargaining.

E6 D 42 0FF 76 B E6 D 5D 1F F7 3 E6 62 DC 420 FF 6D B7 6E

Page 2 of 2
2D C4 0F 76 DB 7E ED 75 1F 9F C3 6E E6 D 42 FF 76 B E6 D

OR
OR
OR
OR

A) Write a note on Industrial Employment Act 1946.

C4 20F F7 DB 7E 6ED 75 D1 9F 7C 6E 6E6 2D C42 0F 76 DB 7E6 ED 75D
20 F7 6D 7E 6E 7 D1 F9F 7C 36E 6E 2D C4 0F F7 DB 7E ED 75 1F A) What is the role of trade union toward its members?

_____________
FF 6D B7 6 D7 5D F9 7 36 6E 62 C 20 F7 6D 7E 6E 7 D1 9

C) What are the pre-requisites of Collection Bargaining?

A) Briefly explain grievance redressal procedure in India.

76 B E6 ED 5D 1F F7 C3 E6 62 DC 42 FF 6D B7 6E D7 5D F9 F7C
B) Explain i) Reformist union and ii) Revolutionary union
DB 7E ED 75 1 9F C3 6E E6 D 42 0F 76 B E6 D 5D 1F F7 3
7E 6ED 75 D1 F9F 7C 6E 6E6 2D C42 0F F76 DB 7E6 ED 75D 1F 9F7 C3 6E6
D) What are the essentials of good Industrial relation system?

6E 7 D1 F9 7C 36E 6E 2D C4 0F F7 DB 7E ED 75 1 9F C3 6E E6
Employers

C) Write major types of workers participation in management.

D7 5D F9 F7C 36 6E 62 C 20 F7 6D 7E 6E 7 D1 F9F 7C 6E 6E 2D
5D 1F9 F7 36 E6 62 DC 420 FF 6D B7 6E D7 5D F9 7C 36 6E 62D C4
1F F7 C3 E6 E62 DC 42 FF 76D B7 E6E D7 5D 1F9 F7 36 E6E 62 C 20

D1F9F7C36E6E62DC420FF76DB7E6ED75
9F C3 6E E6 D 42 0F 76 B E6 D 5D 1F F7 C3 E6 6 DC 42 FF
7C 6E 6E 2D C4 0F F7 DB 7E ED 75 1 9F C3 6E E6 2D 42 0F 76
36 6E 62 C 20 F7 6D 7E 6E 75 D1 F9F 7C 6E 6E 2D C4 0F F76 DB
E6 62 DC 42 FF 6D B7 6E D7 D F9 7C 36 6E 62 C 20 F7 D 7E
E6 D 42 0FF 76 B E6 D 5D 1F F7 3 E6 62 DC 420 FF 6D B7 6E
2D C4 0F 76 DB 7E ED 75 1F 9F C3 6E E6 D 42 FF 76 B E6 D
C4 20F F7 DB 7E 6ED 75 D1 9F 7C 6E 6E6 2D C42 0F 76 DB 7E6 ED 75D
20 F7 6D 7E 6E 7 D1 F9F 7C 36E 6E 2D C4 0F F7 DB 7E ED 75 1F
FF 6D B7 6 D7 5D F9 7 36 6E 62 C 20 F7 6D 7E 6E 7 D1 9
76 B E6 ED 5D 1F F7 C3 E6 62 DC 42 FF 6D B7 6E D7 5D F9 F7C
DB 7E ED 75 1 9F C3 6E E6 D 42 0F 76 B E6 D 5D 1F F7 3
7E 6ED 75 D1 F9F 7C 6E 6E6 2D C42 0F F76 DB 7E6 ED 75D 1F 9F7 C3 6E6
6E 7 D1 F9 7C 36E 6E 2D C4 0F F7 DB 7E ED 75 1 9F C3 6E E6
Paper / Subject Code: 46014 / Human Resource: Industrial Relations

D7 5D F9 F7C 36 6E 62 C 20 F7 6D 7E 6E 7 D1 F9F 7C 6E 6E 2D
5D 1F9 F7 36 E6 62 DC 420 FF 6D B7 6E D7 5D F9 7C 36 6E 62D
1F F7 C3 E6 E62 DC 42 FF 76D B7 E6E D7 5D 1F9 F7 36 E6E 62 C
9F C3 6E E6 D 42 0F 76 B E6 D 5D 1F F7 C3 E6 6 DC
7C 6E 6E 2D C4 0F F7 DB 7E ED 75 1 9F C3 6E E6 2D 42
36 6E 62 C 20 F7 6D 7E 6E 75 D1 F9F 7C 6E 6E 2D C4
E6 62 DC 42 FF 6D B7 6E D7 D F9 7C 36 6E 62 C 20
E6 D 42 0FF 76 B E6 D 5D 1F F7 3 E6 62 DC 420
2D C4 0F 76 DB 7E ED 75 1F 9F C3 6E E6 D 42 F
C4 20F F7 DB 7E 6ED 75 D1 9F 7C 6E 6E6 2D C42 0F
20 F7 6D 7E 6E 7 D1 F9F 7C 36E 6E 2D C4 0F F7
FF 6D B7 6 D7 5D F9 7 36 6E 62 C 20 F7
15
07
08
07
08
07
08
07
08
07
08
07
08

76 B E6 ED 5D 1F F7 C3 E6 62 DC 42 FF 6
DB 7E ED 75 1 9F C3 6E E6 D 42 0F 76
7E 6ED 75 D1 F9F 7C 6E 6E6 2D C42 0F F76 D
6E 7 D1 F9 7C 36E 6E 2D C4 0F F7 DB
D7 5D F9 F7C 36 6E 62 C 20 F7 6D
5D 1F9 F7 36 E6 62 DC 420 FF 6D B7
1F F7 C3 E6 E62 DC 42 FF 76D B7
9 C 6 E 0 7 E
 C CF C 58 9 D1 9 13 C 54
C4 4CF 1CAA58 890 0D1 D90 0136 6CE E54C CD2
C 1 8 D D 5
4C F1C CA5 588 90D 1D 901 136C CE5 4CDD21 1B16
9
F1 A 88 0D 1D 901 36 E5 4C 21 B1 FC
F1 CA 588 90D 1D 901 36 CE5 4C D21 B1 6FC 4C
C 5 C D 6
1C A5 889 90D 1D9 9013 36C E54 4CD 21B B16 FC4 4CF F1C
A 88 0D 1D 01 6C E5 C 21 1 FC C 1C A5
CA 58 90 1 90 36 E 4C D2 B 6F 4C F1 A 88
8 D D 1 5 1 1 C C 5 9

Q.2.
Q.1.
A5 5889 90D 1D 901 36C CE5 4CDD21 B16 6FC 4CF F1C A5 889 0D1

N.B.:
88 0D 1D 901 36C E5 4C 21 B1 FC 4C 1C A5 889 0D D9

75718
58 90 1 90 36 E 4C D2 B 6F 4C F1 A 88 0D 1D 0
89 D D 1 C 5 D 1 16 C F C 5 9 1 9 13

1.

(b)
(a)

(c)
89 0D1 1D9 9013 36C E54 4CD 21B B16 FC4 4CF 1CAA58 8890 0D1 D90 013 6CE
0 E F D 6
90 D1DD90 0136 6CE 54C CD2 21B 16F C4C CF1 1CA 588 890DD1D 901 136 CE5 54C
D1 9 13 C 54 D 1B 16 C4 F CA 58 90 1 90 36 CE 4C D2
0D D 01 6C E5 CD 21 1 FC C 1C 5 89 D D9 13 C 54 D 1B
1D 901 36 E5 4C 21 B1 6FC 4C F1C A5 889 0D 1D 01 6C E5 CD 21 16
90 36 CE 4C D2 B1 6F 4C F1 A 88 0D 1D 901 36C E5 4C 21 B1 FC
13 CE 54 D 1B 6F C4 F CA 58 90 1D 90 36 E 4C D2 B 6F 4C
6C 54 CD 21 16 C CF 1C 58 89 D1 9 13 C 54 D 1B 16 C4 F
E5 CD 21 B1 FC 4C 1C A5 89 0D D9 01 6C E54 CD 21 16 FC CF 1C
4C 2 B1 6F 4C F1 A 88 0D 1D 01 36C E5 C 21 B1 FC 4C 1C A5
D2 1B 6F C4 F1 CA 588 90D 1D 90 36 E 4C D2 B1 6FC 4C F1 A 88

organization
1B 16F C4 CF CA 58 90 1D 90 136 CE 54C D2 1B 6F 4C F1 CA 588 90D
back up plans

inspiring them
16 C4 CF 1C 58 890 D1 9 13 CE 54 D 1B 16F C4 F1 CA 58 90 1D
FC C 1C A5 89 D D9 01 6C 54 CD 21 16 C CF C 58 89 D1 9
4C F1C A5 88 0D 1D 01 36C E5 CD 21 B16 FC 4C 1C A5 89 0D D9 013

A
(A) Peer Pressure
F1 A 88 90D 1D 901 36 E5 4C 21 B1 FC 4C F1C A5 889 0D 1D 01 6C

(E) Responsibility
CA 58 90 1 90 36 CE 4C D2 B 6F 4C F1 A 88 0D 1D 90 36 E5
58 890 D1 D90 136 CE 54C D2 1B 16F C4C F1 CA 588 90D 1D 90 136 CE 4C

within an organization
89 D1 D9 13 C 54 D 1B 16 C4 F CA 58 90 1 90 13 CE 54 D2
0D D 01 6C E5 CD 21 1 FC C 1C 5 89 D D9 13 6C 54 CD 1B

outstanding performance

(C) A deliberate process

1D 901 36 E5 4C 21 B1 6FC 4C F1C A5 889 0D 1D 01 6C E5 CD 21 16

(J) Increase in efficiency

(F) Setting SMART goals
90 36 CE 4C D2 B1 6F 4C F1 A 88 0D 1D 901 36C E5 4C 21 B1 FC

areas is known as retraining

(D) Performance Appraisal

13 CE 54 D 1B 6F C4 F CA 58 90 1D 90 36 E 4C D2 B 6F 4C

individuals by their managers

6C 54 CD 21 16 C CF 1C 58 89 D1 9 13 C 54 D 1B 16 C4 F
E5 CD 21 B1 FC 4C 1C A5 89 0D D9 01 6C E54 CD 21 16 FC CF 1C

(G) Performance Management

4C 2 B1 6F 4C F1 A 88 0D 1D 01 36C E5 C 21 B1 FC 4C 1C A5
D2 1B 6F C4 F1 CA 588 90D 1D 90 36 E 4C D2 B1 6FC 4C F1 A 88

& promotions based on seniority

scope of performance management

1B 16F C4 CF CA 58 90 1D 90 136 CE 54C D2 1B 6F 4C F1 CA 588 90D

(B) Match the Columns (Any Seven):

(H) Strengthens good performance

16 C4 CF 1C 58 890 D1 9 13 CE 54 D 1B 16F C4 F1 CA 58 90 1D
FC C 1C A5 89 D D9 01 6C 54 CD 21 16 C CF C 58 89 D1 9
4C F1C A5 88 0D 1D 01 36C E5 CD 21 B16 FC 4C 1C A5 89 0D D9 013

(I) Emphasis on life-time employment

(B) Training of experienced employees
F1 A 88 90D 1D 901 36 E5 4C 21 B1 FC 4C F1C A5 889 0D 1D 01 6C
CA 58 90 1 90 36 CE 4C D2 B 6F 4C F1 A 88 0D 1D 90 36 E5

Page 1 of 2
58 890 D1 D90 136 CE 54C D2 1B 16F C4C F1 CA 588 90D 1D 90 136 CE 4C

OR
89 D1 D9 13 C 54 D 1B 16 C4 F CA 58 90 1 90 13 CE 54 D2
that employees would be able to trust it easily

0D D 01 6C E5 CD 21 1 FC C 1C 5 89 D D9 13 6C 54 CD 1B
1D 901 36 E5 4C 21 B1 6FC 4C F1C A5 889 0D 1D 01 6C E5 CD 21 16
(2 ½ Hours)

90 36 CE 4C D2 B1 6F 4C F1 A 88 0D 1D 901 36C E5 4C 21 B1 FC
13 CE 54 D 1B 6F C4 F CA 58 90 1D 90 36 E 4C D2 B 6F 4C
6C 54 CD 21 16 C CF 1C 58 89 D1 9 13 C 54 D 1B 16 C4 F
E5 CD 21 B1 FC 4C 1C A5 89 0D D9 01 6C E54 CD 21 16 FC CF 1C
4C 2 B1 6F 4C F1 A 88 0D 1D 01 36C E5 C 21 B1 FC 4C 1C A5
(2) Figures to the right indicate full marks.

D2 1B 6F C4 F1 CA 588 90D 1D 90 36 E 4C D2 B1 6FC 4C F1 A 88

1B 16F C4 CF CA 58 90 1D 90 136 CE 54C D2 1B 6F 4C F1 CA 588 90D

21B16FC4CF1CA58890D1D90136CE54CD
B
16 C4 CF 1C 58 890 D1 9 13 CE 54 D 1B 16F C4 F1 CA 58 90 1D
FC C 1C A5 89 D D9 01 6C 54 CD 21 16 C CF C 58 89 D1 9

(9) Development
4C F1C A5 88 0D 1D 01 36C E5 CD 21 B16 FC 4C 1C A5 89 0D D9 013

(3) Annual Process

F1 A 88 90D 1D 901 36 E5 4C 21 B1 FC 4C F1C A5 889 0D 1D 01 6C

(8) Career Planning

CA 58 90 1 90 36 CE 4C D2 B 6F 4C F1 A 88 0D 1D 90 36 E5
58 890 D1 D90 136 CE 54C D2 1B 16F C4C F1 CA 588 90D 1D 90 136 CE 4C

(1) Continuous process

89 D1 D9 13 C 54 D 1B 16 C4 F CA 58 90 1 90 13 CE 54 D2

(2) Obsolescence Model

0D D 01 6C E5 CD 21 1 FC C 1C 5 89 D D9 13 6C 54 CD 1B
1D 901 36 E5 4C 21 B1 6FC 4C F1C A5 889 0D 1D 01 6C E5 CD 21 16
90 36 CE 4C D2 B1 6F 4C F1 A 88 0D 1D 901 36C E5 4C 21 B1 FC
6. Planning & Monitoring make-up the performance management process
(1) All questions are compulsory subject to internal choice.

13 CE 54 D 1B 6F C4 F CA 58 90 1D 90 36 E 4C D2 B 6F 4C
6C 54 CD 21 16 C CF 1C 58 89 D1 9 13 C 54 D 1B 16 C4 F

Differentiate between performance management & performance appraisal

(5)The Japanese Career Model
Q.1. (A) State whether the following statements are True or False (Any Eight):

E5 CD 21 B1 FC 4C 1C A5 89 0D D9 01 6C E54 CD 21 16 FC CF 1C
4C 2 B1 6F 4C F1 A 88 0D 1D 01 36C E5 C 21 B1 FC 4C 1C A5

(7) Advantage of skill-based pay

(10)Step in Performance Planning

D2 1B 6F C4 F1 CA 588 90D 1D 90 36 E 4C D2 B1 6FC 4C F1 A 8

(4)Principle of ethical management

1B 16F C4 CF CA 58 90 1D 90 136 CE 54C D2 1B 6F 4C F1 CA 588

Throw light on the concept of Role of Technology in Performance Management

(6) Disadvantage of Team based pay
16 C4 CF 1C 58 890 D1 9 13 CE 54 D 1B 16F C4 F1 CA 58
2. Under Ranking Method, each individual is compared with every other individual

FC C 1C A5 89 D D9 01 6C 54 CD 21 16 C CF C 58 89
4C F1C A5 88 0D 1D 01 36C E5 CD 21 B16 FC 4C 1C A5 89 0
8. Performance appraisal can also be regarded as the informal review & rating of
3. Performance management system of an organization should be so clear & concise

5. Positive feedback involves telling employees about their better or in some cases,

10. Performance related pay does not result in higher performance within the
development & behavioral change to establish culture of continuous improvement
Career plans are developed in the environment of uncertainty & require contingency

7. Performance management should inculcate performance enhancement, employee

9. Providing additional training to under-performing employees on key performance

4. Good performance coaching is more about recruiting the right people & less about

F1 A 88 90D 1D 901 36 E5 4C 21 B1 FC 4C F1C A5 889 0D

---------------------------------------------------------------------------------------------------------------------

CA 58 90 1 90 36 CE 4C D2 B 6F 4C F1 A 88 0D
Total Marks: 75

58 890 D1 D90 136 CE 54C D2 1B 16F C4C F1 CA 588 90D 1

89 D1 D9 13 C 54 D 1B 16 C4 F CA 58 90 1
(7)
(8)

0D D 01 6C E5 CD 21 1 FC C 1C 5 89 D D
Paper / Subject Code: 46011 / Human Resource: Performance Management & Career Planning

(07)
(08)

Define and explain the concept of Performance Management & elaborate on the (15)
1D 901 36 E5 4C 21 B1 6FC 4C F1C A5 889 0D 1D
90 36 CE 4C D2 B1 6F 4C F1 A 88 0D 1D 9
13 CE 54 D 1B 6F C4 F CA 58 90 1D 90
6C 54 CD 21 16 C CF 1C 58 89 D1 9 1
E5 CD 21 B1 FC 4C 1C A5 89 0D D9 01
4C 2 B1 6F 4C F1 A 88 0D 1D 01 3
D2 1B 6F C4 F1 CA 588 90D 1D 90 36
1B 16F C4 CF CA 58 90 1D 90 136
1 C C 1C 5 8 D 1 C
 C CF C 58 9 D1 9 13 C 54
C4 4CF 1CAA58 890 0D1 D90 0136 6CE E54C CD2
C 1 8 D D 5
4C F1C CA5 588 90D 1D 901 136C CE5 4CDD21 1B16
9
F1 A 88 0D 1D 901 36 E5 4C 21 B1 FC
F1 CA 588 90D 1D 901 36 CE5 4C D21 B1 6FC 4C
C 5 C D 6
1C A5 889 90D 1D9 9013 36C E54 4CD 21B B16 FC4 4CF F1C
A 88 0D 1D 01 6C E5 C 21 1 FC C 1C A5
CA 58 90 1 90 36 E 4C D2 B 6F 4C F1 A 88
8 D D 1 5 1 1 C C 5 9

Q.5.
Q.5.
Q.4.
Q.3.
A5 5889 90D 1D 901 36C CE5 4CDD21 B16 6FC 4CF F1C A5 889 0D1
88 0D 1D 901 36C E5 4C 21 B1 FC 4C 1C A5 889 0D D9

75718
58 90 1 90 36 E 4C D2 B 6F 4C F1 A 88 0D 1D 0
89 D D 1 C 5 D 1 16 C F C 5 9 1 9 13

5.
4.
3.
2.
1.
(c)

(a)
(a)
(a)

(c)
(b)
(b)

(b)
89 0D1 1D9 9013 36C E54 4CD 21B B16 FC4 4CF 1CAA58 8890 0D1 D90 013 6CE
0 E F D 6
90 D1DD90 0136 6CE 54C CD2 21B 16F C4C CF1 1CA 588 890DD1D 901 136 CE5 54C
D1 9 13 C 54 D 1B 16 C4 F CA 58 90 1 90 36 CE 4C D2
0D D 01 6C E5 CD 21 1 FC C 1C 5 89 D D9 13 C 54 D 1B
1D 901 36 E5 4C 21 B1 6FC 4C F1C A5 889 0D 1D 01 6C E5 CD 21 16
90 36 CE 4C D2 B1 6F 4C F1 A 88 0D 1D 901 36C E5 4C 21 B1 FC
13 CE 54 D 1B 6F C4 F CA 58 90 1D 90 36 E 4C D2 B 6F 4C
6C 54 CD 21 16 C CF 1C 58 89 D1 9 13 C 54 D 1B 16 C4 F
E5 CD 21 B1 FC 4C 1C A5 89 0D D9 01 6C E54 CD 21 16 FC CF 1C
4C 2 B1 6F 4C F1 A 88 0D 1D 01 36C E5 C 21 B1 FC 4C 1C A5
D2 1B 6F C4 F1 CA 588 90D 1D 90 36 E 4C D2 B1 6FC 4C F1 A 88
management
1B 16F C4 CF CA 58 90 1D 90 136 CE 54C D2 1B 6F 4C F1 CA 588 90D
16 C4 CF 1C 58 890 D1 9 13 CE 54 D 1B 16F C4 F1 CA 58 90 1D
FC C 1C A5 89 D D9 01 6C 54 CD 21 16 C CF C 58 89 D1 9

Pyramidal Model
4C F1C A5 88 0D 1D 01 36C E5 CD 21 B16 FC 4C 1C A5 89 0D D9 013
F1 A 88 90D 1D 901 36 E5 4C 21 B1 FC 4C F1C A5 889 0D 1D 01 6C

Potential Appraisal
CA 58 90 1 90 36 CE 4C D2 B 6F 4C F1 A 88 0D 1D 90 36 E5
58 890 D1 D90 136 CE 54C D2 1B 16F C4C F1 CA 588 90D 1D 90 136 CE 4C
performance appraisal

89 D1 D9 13 C 54 D 1B 16 C4 F CA 58 90 1 90 13 CE 54 D2

Performance Managing
0D D 01 6C E5 CD 21 1 FC C 1C 5 89 D D9 13 6C 54 CD 1B

High Performance Teams

1D 901 36 E5 4C 21 B1 6FC 4C F1C A5 889 0D 1D 01 6C E5 CD 21 16

Manage under-performers

Short Notes (Any three):

90 36 CE 4C D2 B1 6F 4C F1 A 88 0D 1D 901 36C E5 4C 21 B1 FC
13 CE 54 D 1B 6F C4 F CA 58 90 1D 90 36 E 4C D2 B 6F 4C
6C 54 CD 21 16 C CF 1C 58 89 D1 9 13 C 54 D 1B 16 C4 F
E5 CD 21 B1 FC 4C 1C A5 89 0D D9 01 6C E54 CD 21 16 FC CF 1C
4C 2 B1 6F 4C F1 A 88 0D 1D 01 36C E5 C 21 B1 FC 4C 1C A5

Performance Management Cycle

D2 1B 6F C4 F1 CA 588 90D 1D 90 36 E 4C D2 B1 6FC 4C F1 A 88
1B 16F C4 CF CA 58 90 1D 90 136 CE 54C D2 1B 6F 4C F1 CA 588 90D
16 C4 CF 1C 58 890 D1 9 13 CE 54 D 1B 16F C4 F1 CA 58 90 1D
FC C 1C A5 89 D D9 01 6C 54 CD 21 16 C CF C 58 89 D1 9
4C F1C A5 88 0D 1D 01 36C E5 CD 21 B16 FC 4C 1C A5 89 0D D9 013
F1 A 88 90D 1D 901 36 E5 4C 21 B1 FC 4C F1C A5 889 0D 1D 01 6C
CA 58 90 1 90 36 CE 4C D2 B 6F 4C F1 A 88 0D 1D 90 36 E5

Page 2 of 2
OR
OR
OR

58 890 D1 D90 136 CE 54C D2 1B 16F C4C F1 CA 588 90D 1D 90 136 CE 4C

Performance Management & its significance

89 D1 D9 13 C 54 D 1B 16 C4 F CA 58 90 1 90 13 CE 54 D2
0D D 01 6C E5 CD 21 1 FC C 1C 5 89 D D9 13 6C 54 CD 1B
1D 901 36 E5 4C 21 B1 6FC 4C F1C A5 889 0D 1D 01 6C E5 CD 21 16
90 36 CE 4C D2 B1 6F 4C F1 A 88 0D 1D 901 36C E5 4C 21 B1 FC
13 CE 54 D 1B 6F C4 F CA 58 90 1D 90 36 E 4C D2 B 6F 4C
6C 54 CD 21 16 C CF 1C 58 89 D1 9 13 C 54 D 1B 16 C4 F
Explain the benefits & limitations of career planning

E5 CD 21 B1 FC 4C 1C A5 89 0D D9 01 6C E54 CD 21 16 FC CF 1C
4C 2 B1 6F 4C F1 A 88 0D 1D 01 36C E5 C 21 B1 FC 4C 1C A5
Explain the contribution of Mentor in Career Planning

D2 1B 6F C4 F1 CA 588 90D 1D 90 36 E 4C D2 B1 6FC 4C F1 A 88

************************
1B 16F C4 CF CA 58 90 1D 90 136 CE 54C D2 1B 6F 4C F1 CA 588 90D

21B16FC4CF1CA58890D1D90136CE54CD
16 C4 CF 1C 58 890 D1 9 13 CE 54 D 1B 16F C4 F1 CA 58 90 1D
FC C 1C A5 89 D D9 01 6C 54 CD 21 16 C CF C 58 89 D1 9
Discuss the ways of linking performance with compensation

4C F1C A5 88 0D 1D 01 36C E5 CD 21 B16 FC 4C 1C A5 89 0D D9 013

F1 A 88 90D 1D 901 36 E5 4C 21 B1 FC 4C F1C A5 889 0D 1D 01 6C
CA 58 90 1 90 36 CE 4C D2 B 6F 4C F1 A 88 0D 1D 90 36 E5
58 890 D1 D90 136 CE 54C D2 1B 16F C4C F1 CA 588 90D 1D 90 136 CE 4C
89 D1 D9 13 C 54 D 1B 16 C4 F CA 58 90 1 90 13 CE 54 D2
0D D 01 6C E5 CD 21 1 FC C 1C 5 89 D D9 13 6C 54 CD 1B
1D 901 36 E5 4C 21 B1 6FC 4C F1C A5 889 0D 1D 01 6C E5 CD 21 16
90 36 CE 4C D2 B1 6F 4C F1 A 88 0D 1D 901 36C E5 4C 21 B1 FC
Explain the concept of under-performers and discuss the approaches to
Explain briefly the various methods of setting performance benchmarks

13 CE 54 D 1B 6F C4 F CA 58 90 1D 90 36 E 4C D2 B 6F 4C
6C 54 CD 21 16 C CF 1C 58 89 D1 9 13 C 54 D 1B 16 C4 F
E5 CD 21 B1 FC 4C 1C A5 89 0D D9 01 6C E54 CD 21 16 FC CF 1C
4C 2 B1 6F 4C F1 A 88 0D 1D 01 36C E5 C 21 B1 FC 4C 1C A5
D2 1B 6F C4 F1 CA 588 90D 1D 90 36 E 4C D2 B1 6FC 4C F1 A 8
1B 16F C4 CF CA 58 90 1D 90 136 CE 54C D2 1B 6F 4C F1 CA 588
16 C4 CF 1C 58 890 D1 9 13 CE 54 D 1B 16F C4 F1 CA 58
FC C 1C A5 89 D D9 01 6C 54 CD 21 16 C CF C 58 89
4C F1C A5 88 0D 1D 01 36C E5 CD 21 B16 FC 4C 1C A5 89 0
F1 A 88 90D 1D 901 36 E5 4C 21 B1 FC 4C F1C A5 889 0D
CA 58 90 1 90 36 CE 4C D2 B 6F 4C F1 A 88 0D
58 890 D1 D90 136 CE 54C D2 1B 16F C4C F1 CA 588 90D 1
89 D1 D9 13 C 54 D 1B 16 C4 F CA 58 90 1
(7)
(8)

0D D 01 6C E5 CD 21 1 FC C 1C 5 89 D D
Paper / Subject Code: 46011 / Human Resource: Performance Management & Career Planning

(07)
Discuss in brief the strategies for effective implementation of performance (07)

What is Ethical Performance Management? Discuss on the objectives of Ethical (15)

(08)
What is Performance Appraisal? Explain in brief the various approaches to (15)

(15)
(08)

1D 901 36 E5 4C 21 B1 6FC 4C F1C A5 889 0D 1D

90 36 CE 4C D2 B1 6F 4C F1 A 88 0D 1D 9
13 CE 54 D 1B 6F C4 F CA 58 90 1D 90
6C 54 CD 21 16 C CF 1C 58 89 D1 9 1
E5 CD 21 B1 FC 4C 1C A5 89 0D D9 01
4C 2 B1 6F 4C F1 A 88 0D 1D 01 3
D2 1B 6F C4 F1 CA 588 90D 1D 90 36
1B 16F C4 CF CA 58 90 1D 90 136
1 C C 1C 5 8 D 1 C
 16 A4 1 7 42 A D 89 38 4
3 3 7 4 B
63 A46 613 477 425 5A4 0D6 6893 3384 44B 8FC
A4 13 47 42 A4 0D 89 38 4B 8F 9
3A 61 4 74 5A 0 68 33 44 8 C F1
46 3 77 25 4 D6 93 84 B FC 9F 63
46 134 4774 425AA40 0D6 893 384 4B8 8FC 9F1 163AA46
1 8 3 4
61 347 7742 25A 40DD68 933 844 B8F FC9 9F16 63A 461 1347
34 74 5A 40 68 93 84 B8 C F1 3A 46 34 74
13 77 25 4 D6 9 38 4B FC 9F 63 4 13 77 25
4 0 3 4
34 774 425AA40 D68 893 384 4B8 8FC 9F1 163AA46 6134 4774 425AA40
77 25 4 D6 93 38 4B FC 9F 63 4 13 77 25 4 D6

77321
77 425 A4 0D6 893 38 44B 8FC 9F 163 A4 613 477 425 A4 0D6 89
4 0 4 6 0 3
74 25AA40 D68 8933 384 4B8 8FC 9F1 163AA46 134 4774 425AA40 D68 893 384
25 40 D6 93 84 4B FC 9F 63 4 13 77 25 4 D6 93 38 4B
25 A40 D6 893 384 4B 8FC 9F 163 A4 613 477 425 A4 0D6 893 38 44B 8FC
A 8 1 6 4 0 4
5A 40DD68 8933 3844 4B8 FC9 9F1 63AA46 134 774 425AA40 D68 8933 384 4B8 8FC 9F1
F 6 1 7 2 D
40 68 93 84 B8 C F1 3A 46 34 74 5A 40 6 93 84 B FC 9F1 63 4
D6 93 38 4B FC 9F 63 4 13 77 25 4 D6 89 38 4B 8F 9F 63 A4

situations.
89 38 44B 8F 9F 16 A4 613 477 42 A4 0D 89 338 44B 8F C9 16 A4 61
33 44 8F C9 16 3A 61 47 42 5A 0D 68 33 44 8 C9 F1 3A 61 34
84 B8 C F1 3A 46 34 74 5A 40 6 93 84 B FC F1 63 46 34 77
4B FC 9F 63 4 13 77 25 4 D 89 38 4B 8F 9F 63 A4 13 77 42
8F 9F 16 A4 613 47 42 A4 0D 689 338 44 8F C9 16 A 61 47 42 5A
C9 16 3A 61 47 74 5A 0D 68 33 44 B8 C9 F1 3A 461 34 74 5A 40
F1 3A 46 34 74 25A 40 68 93 84 B8 FC F1 63A 46 34 774 25A 40 D6
63 46 13 77 25 4 D6 93 384 4B FC 9F 63 4 13 77 25 4 D6 89
A4 13 47 42 A4 0D 89 38 4B 8F 9 16 A4 61 47 42 A 0D 89 33
61 47 742 5A 0D 68 33 44 8F C9 F16 3A 61 347 742 5A 40D 68 33 844
34 74 5A 40 68 93 84 B8 C F1 3A 46 34 74 5A 40 6 93 84 B8
77 25 4 D6 93 38 4B FC 9F 63 4 13 77 25 4 D6 89 38 4B F
42 A4 0D 89 38 44 8F 9 16 A 61 47 42 A 0D 89 33 44 8F C9
Note: 1. Answer all the questions.

5A 0D 68 33 44 B8 C9 F1 3A 46 34 74 5A 40 68 33 84 B8 C F1
40 68 93 84 B8 FC F1 63A 46 134 774 25A 40 D6 93 84 4B FC 9F1 63

(nation, region, social, zonal)

C. Explain the features of SHRM

B State whether True or False (any 7)
D6 93 38 4B FC 9F 63 4 13 77 25 4 D6 89 38 4B 8F 9F 63 A4

B. What are the barriers to SHRM?

89 38 44B 8F 9F 16 A4 613 477 42 A4 0D 89 338 44B 8F C9 16 A4 61

(fair, unfair, clear, proportional)

Q1. A Multiple choice question (any 8)

33 44 8F C9 16 3A 61 47 42 5A 0D 68 33 44 8 C9 F1 3A 61 34

OR
84 B8 C F1 3A 46 34 74 5A 40 6 93 84 B FC F1 63 46 34 77
4B FC 9F 63 4 13 77 25 4 D 89 38 4B 8F 9F 63 A4 13 77 42
8F 9F 16 A4 613 47 42 A4 0D 689 338 44 8F C9 16 A 61 47 42 5A

Q2 A. Explain in brief, the models of SHRM.

C9 16 3A 61 47 74 5A 0D 68 33 44 B8 C9 F1 3A 461 34 74 5A 40
F1 3A 46 34 74 25A 40 68 93 84 B8 FC F1 63A 46 34 774 25A 40 D6

7. HRM has become more complex today.

63 46 13 77 25 4 D6 93 384 4B FC 9F 63 4 13 77 25 4 D6 89

(re-appoint, no-vacancy, lay-off, pay-on)

2. Figures to the right indicate full marks.

A4 13 47 42 A4 0D 89 38 4B 8F 9 16 A4 61 47 42 A 0D 89 33
61 47 742 5A 0D 68 33 44 8F C9 F16 3A 61 347 742 5A 40D 68 33 844
34 74 5A 40 68 93 84 B8 C F1 3A 46 34 74 5A 40 6 93 84 B8
2.5 hours

77 25 4 D6 93 38 4B FC 9F 63 4 13 77 25 4 D6 89 38 4B F

(planning, preparation, presentation, turnover)

Page 1 of 2
42 A4 0D 89 38 44 8F 9 16 A 61 47 42 A 0D 89 33 44 8F C9
5A 0D 68 33 44 B8 C9 F1 3A 46 34 74 5A 40 68 33 84 B8 C F1
40 68 93 84 B8 FC F1 63A 46 134 774 25A 40 D6 93 84 4B FC 9F1 63
D6 93 38 4B FC 9F 63 4 13 77 25 4 D6 89 38 4B 8F 9F 63 A4

D. Explain HR environment trends and HR challenges.

89 38 44B 8F 9F 16 A4 613 477 42 A4 0D 89 338 44B 8F C9 16 A4 61

6. Workforce diversity has no impact on labour supply.

33 44 8F C9 16 3A 61 47 42 5A 0D 68 33 44 8 C9 F1 3A 61 34
activities. (Finance, Banking, Marketing, Advertising)

84 B8 C F1 3A 46 34 74 5A 40 6 93 84 B FC F1 63 46 34 77
product. (Techniques, Technology, Training, Transfers)

4B FC 9F 63 4 13 77 25 4 D 89 38 4B 8F 9F 63 A4 13 77 42
developing it. (repairing, retaining, recurring, renovating)
8F 9F 16 A4 613 47 42 A4 0D 689 338 44 8F C9 16 A 61 47 42 5A
the business strategy. (planning, staffing, strategy, policy)

C9 16 3A 61 47 74 5A 0D 68 33 44 B8 C9 F1 3A 461 34 74 5A 40
F1 3A 46 34 74 25A 40 68 93 84 B8 FC F1 63A 46 34 774 25A 40 D6

163A4613477425A40D68933844B8FC9F
63 46 13 77 25 4 D6 93 384 4B FC 9F 63 4 13 77 25 4 D6 89

1. HRM basically focuses on an organization's human resources.

A4 13 47 42 A4 0D 89 38 4B 8F 9 16 A4 61 47 42 A 0D 89 33
61 47 742 5A 0D 68 33 44 8F C9 F16 3A 61 347 742 5A 40D 68 33 844
34 74 5A 40 68 93 84 B8 C F1 3A 46 34 74 5A 40 6 93 84 B8

10. Strategic human resource planning must be viewed as a single act.

77 25 4 D6 93 38 4B FC 9F 63 4 13 77 25 4 D6 89 38 4B F

10. Dissatisfaction with career prospects is a major cause of ________

42 A4 0D 89 38 44 8F 9 16 A 61 47 42 A 0D 89 33 44 8F C9
5A 0D 68 33 44 B8 C9 F1 3A 46 34 74 5A 40 68 33 84 B8 C F1

5. 24 x 7 internet service culture has a lot of pressure on today's people.

40 68 93 84 B8 FC F1 63A 46 134 774 25A 40 D6 93 84 4B FC 9F1 63
D6 93 38 4B FC 9F 63 4 13 77 25 4 D6 89 38 4B 8F 9F 63 A4
89 38 44B 8F 9F 16 A4 613 477 42 A4 0D 89 338 44B 8F C9 16 A4 61
5. The most extreme action to reduce a surplus is to _______ the employees

33 44 8F C9 16 3A 61 47 42 5A 0D 68 33 44 8 C9 F1 3A 61 34
8. Partnership Agreements are based on the concept of ________ partnership

84 B8 C F1 3A 46 34 74 5A 40 6 93 84 B FC F1 63 46 34 77
4B FC 9F 63 4 13 77 25 4 D 89 38 4B 8F 9F 63 A4 13 77 42
8F 9F 16 A4 613 47 42 A4 0D 689 338 44 8F C9 16 A 61 47 42 5A
9. Problems arise because of uncompetitive, inequitable or _______ pay systems
required general needs. (past needs, present needs, future needs, general needs)

C9 16 3A 61 47 74 5A 0D 68 33 44 B8 C9 F1 3A 461 34 74 5A 40
F1 3A 46 34 74 25A 40 68 93 84 B8 FC F1 63A 46 34 774 25A 40 D6

3. Human Resource Management and Personnel Management both means the same.
63 46 13 77 25 4 D6 93 384 4B FC 9F 63 4 13 77 25 4 D6

2. SHRM takes the HRM model with its focus on strategy, integration and coherence.
A4 13 47 42 A4 0D 89 38 4B 8F 9 16 A4 61 47 42 A 0D 89
6. HRD Strategies can be aimed at an attracting and _______ human-capital as well as

61 47 742 5A 0D 68 33 44 8F C9 F16 3A 61 347 742 5A 40D 68

7. __________ strategy is a declaration of intent. (Reward, Return, Repaid, Respective)

9. Flexibility strategy helps the management to adopt the best use of people to changing
34 74 5A 40 68 93 84 B8 C F1 3A 46 34 74 5A 40 6 93
77 25 4 D6 93 38 4B FC 9F 63 4 13 77 25 4 D6 89

4. SHRM relates to the creation of organizational capacity to suit the unique requirements
42 A4 0D 89 38 44 8F 9 16 A 61 47 42 A 0D 89 33

8. Younger employees have no original outlook, lack of knowledge and absence of energy.
4. The _________ Resource refers to the money that is used to pay for all the organization's

5A 0D 68 33 44 B8 C9 F1 3A 46 34 74 5A 40 68 33 8
3. The _________ Resource refers to the tools used to create and/or deliver an organization's

40 68 93 84 B8 FC F1 63A 46 134 774 25A 40 D6 93 84

(7 mark)
(8 mark)
(7 mark)
(8 mark)

(8 mark)
(7 mark)
1. Resourcing is _______ concerned with identifying the people and skills required to support

D6 93 38 4B FC 9F 63 4 13 77 25 4 D6 89 38
2. Human Resource Planning means assessing __________ of business and deciding on people

89 38 44B 8F 9F 16 A4 613 477 42 A4 0D 89 338 44

75 marks

33 44 8F C9 16 3A 61 47 42 5A 0D 68 33 44
84 B8 C F1 3A 46 34 74 5A 40 6 93 84 B
4B FC 9F 63 4 13 77 25 4 D 89 38 4B 8
8F 9F 16 A4 613 47 42 A4 0D 689 338 44 8F
Paper / Subject Code: 46008 / Human Resource: Strategic Human Resource Management & HR Policies

C9 16 3A 61 47 74 5A 0D 68 33 44 B8
F1 3A 46 34 74 25A 40 68 93 84 B8 FC
63 46 13 77 25 4 D6 93 384 4B FC
A4 13 47 42 A4 0D 89 38 4B 8F 9
61 47 742 5A 0D 68 33 44 8F C9
3 7 5 4 9 8 B F
 16 A4 1 7 42 A D 89 38 4
3 3 7 4 B
63 A46 613 477 425 5A4 0D6 6893 3384 44B 8FC
A4 13 47 42 A4 0D 89 38 4B 8F 9
3A 61 4 74 5A 0 68 33 44 8 C F1
46 3 77 25 4 D6 93 84 B FC 9F 63
46 134 4774 425AA40 0D6 893 384 4B8 8FC 9F1 163AA46
1 8 3 4
61 347 7742 25A 40DD68 933 844 B8F FC9 9F16 63A 461 1347
34 74 5A 40 68 93 84 B8 C F1 3A 46 34 74
13 77 25 4 D6 9 38 4B FC 9F 63 4 13 77 25
4 0 3 4
34 774 425AA40 D68 893 384 4B8 8FC 9F1 163AA46 6134 4774 425AA40
77 25 4 D6 93 38 4B FC 9F 63 4 13 77 25 4 D6

77321
77 425 A4 0D6 893 38 44B 8FC 9F 163 A4 613 477 425 A4 0D6 89
4 0 4 6 0 3
74 25AA40 D68 8933 384 4B8 8FC 9F1 163AA46 134 4774 425AA40 D68 893 384
25 40 D6 93 84 4B FC 9F 63 4 13 77 25 4 D6 93 38 4B
25 A40 D6 893 384 4B 8FC 9F 163 A4 613 477 425 A4 0D6 893 38 44B 8FC
A 8 1 6 4 0 4
5A 40DD68 8933 3844 4B8 FC9 9F1 63AA46 134 774 425AA40 D68 8933 384 4B8 8FC 9F1
F 6 1 7 2 D
40 68 93 84 B8 C F1 3A 46 34 74 5A 40 6 93 84 B FC 9F1 63 4
D6 93 38 4B FC 9F 63 4 13 77 25 4 D6 89 38 4B 8F 9F 63 A4
89 38 44B 8F 9F 16 A4 613 477 42 A4 0D 89 338 44B 8F C9 16 A4 61
33 44 8F C9 16 3A 61 47 42 5A 0D 68 33 44 8 C9 F1 3A 61 34
84 B8 C F1 3A 46 34 74 5A 40 6 93 84 B FC F1 63 46 34 77
4B FC 9F 63 4 13 77 25 4 D 89 38 4B 8F 9F 63 A4 13 77 42
8F 9F 16 A4 613 47 42 A4 0D 689 338 44 8F C9 16 A 61 47 42 5A
C9 16 3A 61 47 74 5A 0D 68 33 44 B8 C9 F1 3A 461 34 74 5A 40

5. Benchmarking
F1 3A 46 34 74 25A 40 68 93 84 B8 FC F1 63A 46 34 774 25A 40 D6

C. Short Note (Any 3)

63 46 13 77 25 4 D6 93 384 4B FC 9F 63 4 13 77 25 4 D6 89
A4 13 47 42 A4 0D 89 38 4B 8F 9 16 A4 61 47 42 A 0D 89 33
61 47 742 5A 0D 68 33 44 8F C9 F16 3A 61 347 742 5A 40D 68 33 844
34 74 5A 40 68 93 84 B8 C F1 3A 46 34 74 5A 40 6 93 84 B8
overcome these barriers?
77 25 4 D6 93 38 4B FC 9F 63 4 13 77 25 4 D6 89 38 4B F

1. Outsourcing Strategies
42 A4 0D 89 38 44 8F 9 16 A 61 47 42 A 0D 89 33 44 8F C9
5A 0D 68 33 44 B8 C9 F1 3A 46 34 74 5A 40 68 33 84 B8 C F1

2. Collaboration Strategies
40 68 93 84 B8 FC F1 63A 46 134 774 25A 40 D6 93 84 4B FC 9F1 63
D6 93 38 4B FC 9F 63 4 13 77 25 4 D6 89 38 4B 8F 9F 63 A4
89 38 44B 8F 9F 16 A4 613 477 42 A4 0D 89 338 44B 8F C9 16 A4 61
OR

33 44 8F C9 16 3A 61 47 42 5A 0D 68 33 44 8 C9 F1 3A 61 34
84 B8 C F1 3A 46 34 74 5A 40 6 93 84 B FC F1 63 46 34 77
4B FC 9F 63 4 13 77 25 4 D 89 38 4B 8F 9F 63 A4 13 77 42

3. Requisites of Recruitment Policy

8F 9F 16 A4 613 47 42 A4 0D 689 338 44 8F C9 16 A 61 47 42 5A

4. Training and Development Policy

C9 16 3A 61 47 74 5A 0D 68 33 44 B8 C9 F1 3A 461 34 74 5A 40
F1 3A 46 34 74 25A 40 68 93 84 B8 FC F1 63A 46 34 774 25A 40 D6
63 46 13 77 25 4 D6 93 384 4B FC 9F 63 4 13 77 25 4 D6 89

OR
OR

A4 13 47 42 A4 0D 89 38 4B 8F 9 16 A4 61 47 42 A 0D 89 33
61 47 742 5A 0D 68 33 44 8F C9 F16 3A 61 347 742 5A 40D 68 33 844
34 74 5A 40 68 93 84 B8 C F1 3A 46 34 74 5A 40 6 93 84 B8
77 25 4 D6 93 38 4B FC 9F 63 4 13 77 25 4 D6 89 38 4B F

Page 2 of 2
42 A4 0D 89 38 44 8F 9 16 A 61 47 42 A 0D 89 33 44 8F C9
C. Explain the process of developing HR policies?

5A 0D 68 33 44 B8 C9 F1 3A 46 34 74 5A 40 68 33 84 B8 C F1
40 68 93 84 B8 FC F1 63A 46 134 774 25A 40 D6 93 84 4B FC 9F1 63
D6 93 38 4B FC 9F 63 4 13 77 25 4 D6 89 38 4B 8F 9F 63 A4
89 38 44B 8F 9F 16 A4 613 477 42 A4 0D 89 338 44B 8F C9 16 A4 61
C. What are rewards strategies? Explain its importance.

**************
33 44 8F C9 16 3A 61 47 42 5A 0D 68 33 44 8 C9 F1 3A 61 34
84 B8 C F1 3A 46 34 74 5A 40 6 93 84 B FC F1 63 46 34 77
B. Explain the approaches to Strategic International HRM.

4B FC 9F 63 4 13 77 25 4 D 89 38 4B 8F 9F 63 A4 13 77 42
Q3 A. What is Strategic HR Planning? What are its advantages?

8F 9F 16 A4 613 47 42 A4 0D 689 338 44 8F C9 16 A 61 47 42 5A

C9 16 3A 61 47 74 5A 0D 68 33 44 B8 C9 F1 3A 461 34 74 5A 40
F1 3A 46 34 74 25A 40 68 93 84 B8 FC F1 63A 46 34 774 25A 40 D6

163A4613477425A40D68933844B8FC9F
D. Explain strategies for changing employee work performance.

63 46 13 77 25 4 D6 93 384 4B FC 9F 63 4 13 77 25 4 D6 89
B. Explain the process of strategic human resource development.

A4 13 47 42 A4 0D 89 38 4B 8F 9 16 A4 61 47 42 A 0D 89 33
61 47 742 5A 0D 68 33 44 8F C9 F16 3A 61 347 742 5A 40D 68 33 844
34 74 5A 40 68 93 84 B8 C F1 3A 46 34 74 5A 40 6 93 84 B8
77 25 4 D6 93 38 4B FC 9F 63 4 13 77 25 4 D6 89 38 4B F
42 A4 0D 89 38 44 8F 9 16 A 61 47 42 A 0D 89 33 44 8F C9
Q5 A. What is competency based HRM. Explain the types of competencies.

5A 0D 68 33 44 B8 C9 F1 3A 46 34 74 5A 40 68 33 84 B8 C F1
40 68 93 84 B8 FC F1 63A 46 134 774 25A 40 D6 93 84 4B FC 9F1 63
D6 93 38 4B FC 9F 63 4 13 77 25 4 D6 89 38 4B 8F 9F 63 A4
89 38 44B 8F 9F 16 A4 613 477 42 A4 0D 89 338 44B 8F C9 16 A4 61
33 44 8F C9 16 3A 61 47 42 5A 0D 68 33 44 8 C9 F1 3A 61 34
B. Explain the importance of strategic HR policies to maintain work harmony

84 B8 C F1 3A 46 34 74 5A 40 6 93 84 B FC F1 63 46 34 77
4B FC 9F 63 4 13 77 25 4 D 89 38 4B 8F 9F 63 A4 13 77 42
Q4.A. What are the barriers of effective implementation of HR policies and ways to

8F 9F 16 A4 613 47 42 A4 0D 689 338 44 8F C9 16 A 61 47 42 5A

C9 16 3A 61 47 74 5A 0D 68 33 44 B8 C9 F1 3A 461 34 74 5A 40
F1 3A 46 34 74 25A 40 68 93 84 B8 FC F1 63A 46 34 774 25A 40 D6
63 46 13 77 25 4 D6 93 384 4B FC 9F 63 4 13 77 25 4 D6
A4 13 47 42 A4 0D 89 38 4B 8F 9 16 A4 61 47 42 A 0D 89
61 47 742 5A 0D 68 33 44 8F C9 F16 3A 61 347 742 5A 40D 68
34 74 5A 40 68 93 84 B8 C F1 3A 46 34 74 5A 40 6 93
77 25 4 D6 93 38 4B FC 9F 63 4 13 77 25 4 D6 89
D. Define Human Resource Policies. What are the areas of HR policies in an organisation?

42 A4 0D 89 38 44 8F 9 16 A 61 47 42 A 0D 89 33
5A 0D 68 33 44 B8 C9 F1 3A 46 34 74 5A 40 68 33 8
40 68 93 84 B8 FC F1 63A 46 134 774 25A 40 D6 93 84
(8 mark)
(8 mark)
(7 mark)
(8 mark)

(7 mark)
(7 mark)
(8 mark)
(7 mark)
(8 mark)
(7 mark)

D6 93 38 4B FC 9F 63 4 13 77 25 4 D6 89 38
(15 mark)

89 38 44B 8F 9F 16 A4 613 477 42 A4 0D 89 338 44

33 44 8F C9 16 3A 61 47 42 5A 0D 68 33 44
84 B8 C F1 3A 46 34 74 5A 40 6 93 84 B
4B FC 9F 63 4 13 77 25 4 D 89 38 4B 8
8F 9F 16 A4 613 47 42 A4 0D 689 338 44 8F
Paper / Subject Code: 46008 / Human Resource: Strategic Human Resource Management & HR Policies

C9 16 3A 61 47 74 5A 0D 68 33 44 B8
F1 3A 46 34 74 25A 40 68 93 84 B8 FC
63 46 13 77 25 4 D6 93 384 4B FC
A4 13 47 42 A4 0D 89 38 4B 8F 9
61 47 742 5A 0D 68 33 44 8F C9
3 7 5 4 9 8 B F
53 323 CC A72 2AAA16 561 34B B5F A76 028
32 C A A 1 56 34 5 A 0 7
32 3CC CA7 72A A16 656 134 B5F FA7 7602 2876 6AF
3 A 1 B
23 CC A72 2AA 165 561 34B 5FAA76 6028 876AAF5 5332
CC A7 A 16 61 34 5F 7 02 76 F 33 3C
3C A 2A A1 56 3 B5 A 60 87 A 53 23 C
C 72 A 6 1 4B F 76 28 6 F5 32 C A
CAA72 AA 165 5613 34B 5FAA76 028 76AAF5 332 3CC CA7 72A
A 1 6 4 5 0 7 3 3 A
A7 72A A16 656 134 B5F FA7 7602 2876 6AF F533 323C CCAA72 2AA 165
2A A1 56 134 B5 A7 60 87 AF 53 23 C 72 AA 16 61
72 A 65 13 B FA 6 28 6A 5 32 CC A7 A 1 56 34
A 1 5 0 7 3 3 6 1 B
2A A1 656 6134 4B5 FA7 760 287 6AF F53 323 CC A72 2AAA16 561 34B 5FA
A

8.
7.
6.
5.
4.
3.
2.
1.
65 13 B5 FA 60 28 6A 53 32 CC A7 A 16 561 34 5F 7

75188
AA 16 61 4B F 76 2 76 F5 3 3C A 2A A1 5 3 B5 A 60
5 3 A 8 A 2 C 7 6 4 F 7 2
A1 1656 613 4B5 5FA 760 0287 76A F53 3323 3CC A7 2AAA16 6561 134B B5F A76 602 876
4
65 13 B5 FA 760 28 6A F53 32 CC A7 2A 16 561 34 5F A7 02 876 AF
61 4B F 76 28 76 F5 32 3C A 2A A1 56 34 B5 A 60 87 A 53
34 5F A7 02 76 AF 33 3C CA 72 A 65 13 B FA 76 28 6A F5 32
B5 A 60 87 A 53 23 C 7 AA 16 61 4B 5F 7 02 76 F 33 3C
Time: 2 ½ hrs

Hans Selye.
FA 760 28 6A F5 32 CC A7 2A 16 56 34 5F A7 602 876 AF 533 23C CA
76 28 76A F5 332 3C A7 2A A1 56 134 B5 A7 602 87 AF 53 23 C 72
02 76 F 33 3C CA 2A A 65 13 B5 FA 60 87 6A 53 32 CC A7 A

depression.
chaos and crisis
87 AF 53 23 C 72 A 16 61 4B FA 76 28 6A F5 32 3C A 2A A1
6A 53 32 CC A7 A 16 56 34 5F 7 02 76 F 33 3C CA 72 A 65
F5 32 3C A 2A A1 56 134 B5 A7 602 87 AF 53 23 C 72 AA 165 61
33 3C CA 72A A1 65 13 B5 FA 60 87 6A 53 323 CC A7 A 16 61 34B
23 C 72 A 65 61 4B FA 76 28 6A F5 32 C A 2A A1 56 34 5
CC A7 A 16 61 34 5F 7 02 76 F 33 3C CA 72 A 65 13 B FA

you lack social support.

A7 2A A16 56 34 B5F A7 602 876 AF 533 23C CA 72 AA 165 613 4B 5FA 76
2A A1 56 134 B5 A7 60 87 AF 53 23 C 72 AA 16 61 4B 5FA 76 028
A1 656 13 B5 FA 60 287 6A 53 323 CC A7 AA 16 561 34B 5F 76 02 76
Q.1. (A) Fill in the blanks (any 8)

65 13 4B5 FA 760 28 6A F53 32 CC A7 2A 16 561 34 5F A7 02 876 AF

61 4B F 76 28 76 F5 32 3C A 2A A1 56 34 B5 A 60 87 A 53
34 5F A7 02 76 AF 33 3C CA 72 A 65 13 B FA 76 28 6A F5 32
B5 A 60 87 A 53 23 C 7 AA 16 61 4B 5F 7 02 76 F 33 3C
FA 760 28 6A F5 32 CC A7 2A 16 56 34 5F A7 602 876 AF 533 23C CA
76 28 76A F5 332 3C A7 2A A1 56 134 B5 A7 602 87 AF 53 23 C 72
02 76 F 33 3C CA 2A A 65 13 B5 FA 60 87 6A 53 32 CC A7 A
87 AF 53 23 C 72 A 16 61 4B FA 76 28 6A F5 32 3C A 2A A1
Note: 1) All Questions are Compulsory

6A 53 32 CC A7 A 16 56 34 5F 7 02 76 F 33 3C CA 72 A 65
F5 32 3C A 2A A1 56 134 B5 A7 602 87 AF 53 23 C 72 AA 165 61
33 3C CA 72A A1 65 13 B5 FA 60 87 6A 53 323 CC A7 A 16 61 34B
23 C 72 A 65 61 4B FA 76 28 6A F5 32 C A 2A A1 56 34 5
CC A7 A 16 61 34 5F 7 02 76 F 33 3C CA 72 A 65 13 B FA
A7 2A A16 56 34 B5F A7 602 876 AF 533 23C CA 72 AA 165 613 4B 5FA 76
2A A1 56 134 B5 A7 60 87 AF 53 23 C 72 AA 16 61 4B 5FA 76 028
2) Figures to the right indicate full marks

A1 656 13 B5 FA 60 287 6A 53 323 CC A7 AA 16 561 34B 5F 76 02 76

Page 1 of 2
(a) Stress (b) Anxiety (c) Time (d) None of the above

65 13 4B5 FA 760 28 6A F53 32 CC A7 2A 16 561 34 5F A7 02 876 AF

Hypo stress is an extreme low side of Eustress

61 4B F 76 28 76 F5 32 3C A 2A A1 56 34 B5 A 60 87 A 53
(a) Acute Stress (b) Episodic (c) Chronic (d) Emotional
(a) Acute Stress (b) Episodic (c) Nothing (d) Emotional

34 5F A7 02 76 AF 33 3C CA 72 A 65 13 B FA 76 28 6A F5 32

(a) Acute Stress (b) Episodic (c) Nothing (d) Emotional

B5 A 60 87 A 53 23 C 7 AA 16 61 4B 5F 7 02 76 F 33 3C
FA 760 28 6A F5 32 CC A7 2A 16 56 34 5F A7 602 876 AF 533 23C CA

(a) Burnout (b) Stress (c) Happiness (d) None of the above
76 28 76A F5 332 3C A7 2A A1 56 134 B5 A7 602 87 AF 53 23 C 72

Stress can result in variation in behaviour of a person.

02 76 F 33 3C CA 2A A 65 13 B5 FA 60 87 6A 53 32 CC A7 A
87 AF 53 23 C 72 A 16 61 4B FA 76 28 6A F5 32 3C A 2A A1

Stress is a position of mental stress or emotional stress.

6A 53 32 CC A7 A 16 56 34 5F 7 02 76 F 33 3C CA 72 A 65
past and anticipated demands and pressures of the near future.

F5 32 3C A 2A A1 56 134 B5 A7 602 87 AF 53 23 C 72 AA 165 61

6AF53323CCA72AA1656134B5FA760287
33 3C CA 72A A1 65 13 B5 FA 60 87 6A 53 323 CC A7 A 16 61 34B
23 C 72 A 65 61 4B FA 76 28 6A F5 32 C A 2A A1 56 34 5

Anxiety is an emotion characterized by feeling of happiness.

CC A7 A 16 61 34 5F 7 02 76 F 33 3C CA 72 A 65 13 B FA
A7 2A A16 56 34 B5F A7 602 876 AF 533 23C CA 72 AA 165 613 4B 5FA 76
2A A1 56 134 B5 A7 60 87 AF 53 23 C 72 AA 16 61 4B 5FA 76 028
A1 656 13 B5 FA 60 287 6A 53 323 CC A7 AA 16 561 34B 5F 76 02 76

Q1) B) State whether the following statements are true or false (any 7)
65 13 4B5 FA 760 28 6A F53 32 CC A7 2A 16 561 34 5F A7 02 876 AF
61 4B F 76 28 76 F5 32 3C A 2A A1 56 34 B5 A 60 87 A 53
34 5F A7 02 76 AF 33 3C CA 72 A 65 13 B FA 76 28 6A F5 32
B5 A 60 87 A 53 23 C 7 AA 16 61 4B 5F 7 02 76 F 33 3C
FA 760 28 6A F5 32 CC A7 2A 16 56 34 5F A7 602 876 AF 533 23C CA
76 28 76A F5 332 3C A7 2A A1 56 134 B5 A7 602 87 AF 53 23 C 72
02 76 F 33 3C CA 2A A 65 13 B5 FA 60 87 6A 53 32 CC A7 A
unrelenting demands and pressures for seemingly interminable periods of time.
Paper / Subject Code: 46020 / Human Resource: Stress Management

87 AF 53 23 C 72 A 16 61 4B FA 76 28 6A F5 32 3C A 2A A

customers, hazardous conditions, long commutes and a never-ending workload.

6A 53 32 CC A7 A 16 56 34 5F 7 02 76 F 33 3C CA 72 A

To fully relax your lifestyle and live Stress-free life remove all the distraction.
F5 32 3C A 2A A1 56 134 B5 A7 602 87 AF 53 23 C 72 AA 1

a) workplace stress (b) Individual stress (c) environmental stress (d) None of the above
33 3C CA 72A A1 65 13 B5 FA 60 87 6A 53 323 CC A7 A 16
23 C 72 A 65 61 4B FA 76 28 6A F5 32 C A 2A A1 5
CC A7 A 16 61 34 5F 7 02 76 F 33 3C CA 72 A 65
A7 2A A16 56 34 B5F A7 602 876 AF 533 23C CA 72 AA 165 6

Burnout is not considered as a separate disorder because it overlaps significantly with

2A A1 56 134 B5 A7 60 87 AF 53 23 C 72 AA 16 61
Marks: 75

9. Social anxiety disorder is a fear of being positively judged by other in social situations.
A1 656 13 B5 FA 60 287 6A 53 323 CC A7 AA 16 561 3

Time management disables an individual to prioritize tasks and activities at work place.
65 13 4B5 FA 760 28 6A F53 32 CC A7 2A 16 561 34
61 4B F 76 28 76 F5 32 3C A 2A A1 56 34
3. _________ comes when a person never sees a way out of a miserable situation. It's the stress of

34 5F A7 02 76 AF 33 3C CA 72 A 65 13 B

Mantra meditation is linked to a reduction of chronic stress as well as decrease in heart rate.
7 marks
B5 A 60 87 A 53 23 C 7 AA 16 61 4B
you carry out your job, when you're working toward goals that don't resonate with you, and when
4. _________ who suffer acute stress frequently, whose lives are so disordered that they are living in
1. _________ is the most common form of stress. It comes from demands and pressures of the recent

FA 760 28 6A F5 32 CC A7 2A 16 56 34 5
5. The cynicism, depression, and lethargy of _________ can occur when you're not in control of how

6. _________ stress derives from a demanding boss, annoying co-workers, rebellious students, angry
2. The term _________ was borrowed from the field of physics by one of the fathers of stress research

76 28 76A F5 332 3C A7 2A A1 56 134 B5

8 marks

02 76 F 33 3C CA 2A A 65 13 B5 F

10. Pranayama is important means of supplying our body and its various organs with pran or oxygen.
87 AF 53 23 C 72 A 16 61 4B FA
6A 53 32 CC A7 A 16 56 34 5F 7
F5 32 3C A 2A A1 56 134 B5 A7
33 3C CA 72A A1 65 13 B5 FA 6
2 6 4
53 323 CC A72 2AAA16 561 34B B5F A76 028
32 C A A 1 56 34 5 A 0 7
32 3CC CA7 72A A16 656 134 B5F FA7 7602 2876 6AF
3 A 1 B
23 CC A72 2AA 165 561 34B 5FAA76 6028 876AAF5 5332
CC A7 A 16 61 34 5F 7 02 76 F 33 3C
3C A 2A A1 56 3 B5 A 60 87 A 53 23 C
C 72 A 6 1 4B F 76 28 6 F5 32 C A
CAA72 AA 165 5613 34B 5FAA76 028 76AAF5 332 3CC CA7 72A
A 1 6 4 5 0 7 3 3 A
A7 72A A16 656 134 B5F FA7 7602 2876 6AF F533 323C CCAA72 2AA 165
2A A1 56 134 B5 A7 60 87 AF 53 23 C 72 AA 16 61
72 A 65 13 B FA 6 28 6A 5 32 CC A7 A 1 56 34
A 1 5 0 7 3 3 6 1 B
2A A1 656 6134 4B5 FA7 760 287 6AF F53 323 CC A72 2AAA16 561 34B 5FA
A 65 13 B5 FA 60 28 6A 53 32 CC A7 A 16 561 34 5F 7

E.
B.
C.
D.
A.

75188
AA 16 61 4B F 76 2 76 F5 3 3C A 2A A1 5 3 B5 A 60
5 3 A 8 A 2 C 7 6 4 F 7 2
A1 1656 613 4B5 5FA 760 0287 76A F53 3323 3CC A7 2AAA16 6561 134B B5F A76 602 876
4
65 13 B5 FA 760 28 6A F53 32 CC A7 2A 16 561 34 5F A7 02 876 AF
61 4B F 76 28 76 F5 32 3C A 2A A1 56 34 B5 A 60 87 A 53
34 5F A7 02 76 AF 33 3C CA 72 A 65 13 B FA 76 28 6A F5 32
B5 A 60 87 A 53 23 C 7 AA 16 61 4B 5F 7 02 76 F 33 3C
FA 760 28 6A F5 32 CC A7 2A 16 56 34 5F A7 602 876 AF 533 23C CA
76 28 76A F5 332 3C A7 2A A1 56 134 B5 A7 602 87 AF 53 23 C 72
02 76 F 33 3C CA 2A A 65 13 B5 FA 60 87 6A 53 32 CC A7 A
87 AF 53 23 C 72 A 16 61 4B FA 76 28 6A F5 32 3C A 2A A1
6A 53 32 CC A7 A 16 56 34 5F 7 02 76 F 33 3C CA 72 A 65
F5 32 3C A 2A A1 56 134 B5 A7 602 87 AF 53 23 C 72 AA 165 61

Q.5. Answer the following

33 3C CA 72A A1 65 13 B5 FA 60 87 6A 53 323 CC A7 A 16 61 34B

Stress vs Stressor
23 C 72 A 65 61 4B FA 76 28 6A F5 32 C A 2A A1 56 34 5

Stress Counselling
OR
CC A7 A 16 61 34 5F 7 02 76 F 33 3C CA 72 A 65 13 B FA
A7 2A A16 56 34 B5F A7 602 876 AF 533 23C CA 72 AA 165 613 4B 5FA 76

OR
OR

Q5. Short Notes on: (Any Three)

2A A1 56 134 B5 A7 60 87 AF 53 23 C 72 AA 16 61 4B 5FA 76 028
A1 656 13 B5 FA 60 287 6A 53 323 CC A7 AA 16 561 34B 5F 76 02 76
65 13 4B5 FA 760 28 6A F53 32 CC A7 2A 16 561 34 5F A7 02 876 AF

Factors affecting Eustress

61 4B F 76 28 76 F5 32 3C A 2A A1 56 34 B5 A 60 87 A 53
34 5F A7 02 76 AF 33 3C CA 72 A 65 13 B FA 76 28 6A F5 32
B5 A 60 87 A 53 23 C 7 AA 16 61 4B 5F 7 02 76 F 33 3C
D) Explain the features of stress.

FA 760 28 6A F5 32 CC A7 2A 16 56 34 5F A7 602 876 AF 533 23C CA

OR
76 28 76A F5 332 3C A7 2A A1 56 134 B5 A7 602 87 AF 53 23 C 72
02 76 F 33 3C CA 2A A 65 13 B5 FA 60 87 6A 53 32 CC A7 A

Signs and Symptoms of Burnout

87 AF 53 23 C 72 A 16 61 4B FA 76 28 6A F5 32 3C A 2A A1
6A 53 32 CC A7 A 16 56 34 5F 7 02 76 F 33 3C CA 72 A 65

General Adaption Syndrome (GAS)

F5 32 3C A 2A A1 56 134 B5 A7 602 87 AF 53 23 C 72 AA 165 61
C) What are the various types of Stress?
Q. 2 A) Explain the consequences of Stress.

D) What is the importance of meditation?

C) Explain Stress prevention Mechanism.
B) Explain the techniques of Relaxation.

33 3C CA 72A A1 65 13 B5 FA 60 87 6A 53 323 CC A7 A 16 61 34B

23 C 72 A 65 61 4B FA 76 28 6A F5 32 C A 2A A1 56 34 5
CC A7 A 16 61 34 5F 7 02 76 F 33 3C CA 72 A 65 13 B FA

B) Discuss the Models of Stress Management.

A7 2A A16 56 34 B5F A7 602 876 AF 533 23C CA 72 AA 165 613 4B 5FA 76
2A A1 56 134 B5 A7 60 87 AF 53 23 C 72 AA 16 61 4B 5FA 76 028 D) What are the benefits of stress management?
B) Explain the scenario of Stress at Workplace.

A1 656 13 B5 FA 60 287 6A 53 323 CC A7 AA 16 561 34B 5F 76 02 76

Page 2 of 2
65 13 4B5 FA 760 28 6A F53 32 CC A7 2A 16 561 34 5F A7 02 876 AF

B. What are the Methods of Assessment of stress?

61 4B F 76 28 76 F5 32 3C A 2A A1 56 34 B5 A 60 87 A 53
Q. 3) A) What are the Approaches of Time Management?

34 5F A7 02 76 AF 33 3C CA 72 A 65 13 B FA 76 28 6A F5 32
B5 A 60 87 A 53 23 C 7 AA 16 61 4B 5F 7 02 76 F 33 3C
Q. 4 A) Explain in brief the Measurement of stress Reaction.
FA 760 28 6A F5 32 CC A7 2A 16 56 34 5F A7 602 876 AF 533 23C CA
C) Explain in brief the Pre- requisites of Stress-Free Life.

76 28 76A F5 332 3C A7 2A A1 56 134 B5 A7 602 87 AF 53 23 C 72

A. Explain the Benefits of Stress Management Therapy.

02 76 F 33 3C CA 2A A 65 13 B5 FA 60 87 6A 53 32 CC A7 A

***************
87 AF 53 23 C 72 A 16 61 4B FA 76 28 6A F5 32 3C A 2A A1
6A 53 32 CC A7 A 16 56 34 5F 7 02 76 F 33 3C CA 72 A 65
F5 32 3C A 2A A1 56 134 B5 A7 602 87 AF 53 23 C 72 AA 165 61

6AF53323CCA72AA1656134B5FA760287
33 3C CA 72A A1 65 13 B5 FA 60 87 6A 53 323 CC A7 A 16 61 34B
23 C 72 A 65 61 4B FA 76 28 6A F5 32 C A 2A A1 56 34 5
CC A7 A 16 61 34 5F 7 02 76 F 33 3C CA 72 A 65 13 B FA
A7 2A A16 56 34 B5F A7 602 876 AF 533 23C CA 72 AA 165 613 4B 5FA 76
2A A1 56 134 B5 A7 60 87 AF 53 23 C 72 AA 16 61 4B 5FA 76 028
A1 656 13 B5 FA 60 287 6A 53 323 CC A7 AA 16 561 34B 5F 76 02 76
65 13 4B5 FA 760 28 6A F53 32 CC A7 2A 16 561 34 5F A7 02 876 AF
61 4B F 76 28 76 F5 32 3C A 2A A1 56 34 B5 A 60 87 A 53
34 5F A7 02 76 AF 33 3C CA 72 A 65 13 B FA 76 28 6A F5 32
B5 A 60 87 A 53 23 C 7 AA 16 61 4B 5F 7 02 76 F 33 3C
FA 760 28 6A F5 32 CC A7 2A 16 56 34 5F A7 602 876 AF 533 23C CA
76 28 76A F5 332 3C A7 2A A1 56 134 B5 A7 602 87 AF 53 23 C 72
02 76 F 33 3C CA 2A A 65 13 B5 FA 60 87 6A 53 32 CC A7 A
Paper / Subject Code: 46020 / Human Resource: Stress Management

87 AF 53 23 C 72 A 16 61 4B FA 76 28 6A F5 32 3C A 2A A
6A 53 32 CC A7 A 16 56 34 5F 7 02 76 F 33 3C CA 72 A
F5 32 3C A 2A A1 56 134 B5 A7 602 87 AF 53 23 C 72 AA 1
33 3C CA 72A A1 65 13 B5 FA 60 87 6A 53 323 CC A7 A 16
23 C 72 A 65 61 4B FA 76 28 6A F5 32 C A 2A A1 5
CC A7 A 16 61 34 5F 7 02 76 F 33 3C CA 72 A 65
A7 2A A16 56 34 B5F A7 602 876 AF 533 23C CA 72 AA 165 6
2A A1 56 134 B5 A7 60 87 AF 53 23 C 72 AA 16 61
A1 656 13 B5 FA 60 287 6A 53 323 CC A7 AA 16 561 3
65 13 4B5 FA 760 28 6A F53 32 CC A7 2A 16 561 34
61 4B F 76 28 76 F5 32 3C A 2A A1 56 34
34 5F A7 02 76 AF 33 3C CA 72 A 65 13 B
B5 A 60 87 A 53 23 C 7 AA 16 61 4B
(7)
(8)
(7)
(8)
(7)
(8)
(7)
(7)
(8)
(7)
(8)
(7)
(8)

(8)

FA 760 28 6A F5 32 CC A7 2A 16 56 34 5

(15)
76 28 76A F5 332 3C A7 2A A1 56 134 B5
02 76 F 33 3C CA 2A A 65 13 B5 F
87 AF 53 23 C 72 A 16 61 4B FA
6A 53 32 CC A7 A 16 56 34 5F 7
F5 32 3C A 2A A1 56 134 B5 A7
33 3C CA 72A A1 65 13 B5 FA 6
2 6 4
 23 CC A7 AA 16 61 4B 5F 0 D3
23 CC A72 2AA 165 561 34B 5FAA08 8D3 C06
C A A 1 6 34 5 0 D C A
CC CA7 72A A16 6561 134 B5F FA0 8D3 3C0 06A F53
2 A B 8 6 F 3
CAA72 AA 165 5613 34B 5FAA08 D3C C06 AF5 533 23C
A 1 6 4 5 D A 2 C
A7 72A A16 656 134 B5F FA0 08D 3C0 06A F53 3323 3CC A7
2A A1 56 134 B5 A0 8D 3C 6A F53 32 CC A7 2A
72 A 65 13 B FA 8 3C 06 F5 3 3C A 2A A1
A 1 5 D A 2
2A A1 656 6134 4B5 FA0 08D 3C 06A F53 332 3CC CA7 72A A16 6561

77318
A1 656 13 B5 FA 8D 3C 06A F5 32 3CC A7 2A A1 56 34

Q1B)

10.
9.
8.
7.
6.
5.
4
3.
2.
1.
A1 656 13 4B5 FA 08D 3C 06A F5 332 3CC A7 2A A1 656 134 B5
6 4 F 0 0 3 3 A 6 1 B F
16 561 134B B5F A08 8D3 3C06 6AF F533 323 CCAA72 2AA 165 5613 34B 5FAA08
56 34 5F A0 D C0 A 53 23 CC 7 AA 16 61 4B 5F 0 D3
65 13 B5 A 8D 3C 6A F5 32 C A 2A 1 56 34 5 A 8D C
6 7 0 0
56 134 4B5F FA0 08D 3C0 06A F53 3323 3CC CA7 2AAA16 6561 134B B5F FA0 8D3 3C0 6AF
13 B5 A 8D 3C 6A F5 32 C A 2A 1 56 34 5 A0 8D C 6A 53
4B FA 08 3 06 F 33 3C CA 72 A 65 13 B FA 8D 3C 06 F5 32
5F 08 D3 C0 AF 53 23 C 72 AA 165 61 4B 5FA 08 3 06 AF 33 3C

workforce.
A0 D C0 6A 53 323 CC A7 AA 16 61 34B 5F 0 D3 C0 AF 53 23 C

workplace.
8D 3C 6A F5 32 CC A7 2A 16 56 34 5F A0 8D C0 6A 53 323 CC A7

organization.
management.
a. Social
3C 06A F5 332 3C A 2A A1 56 134 B5 A0 8D 3C 6A F53 32 CC A7 2A
06 F5 33 3C CA 72A A1 65 13 B5 FA 8D 3C 06A F5 32 3C A 2A A1

a. Must be
AF 33 23 C 72 A 65 61 4B FA 08 3 06 F 33 3C CA 72 A 65

a. Educated
53 23 CC A72 AA 16 61 34B 5F 08 D3 C06 AF 533 23C CA 72 AA 165 613

a. Qualitative
a. Democratic
32 CC A7 A 16 56 34 5F A0 D C0 A 53 23 C 7 AA 16 61 4B

c. Both a and b
3C A 2A A1 56 13 B5 A 8D 3C 6A F5 32 C A 2A 1 56 34 5

management system.
CA 72 A 65 13 4B FA 08 3C 06 F5 33 3C CA 72A A1 656 13 B5 FA
a. Michael Porter

72 AA 165 613 4B 5FA 08 D3C 06 AF5 33 23C CA 72A A1 656 13 4B5 FA 08D a. Non- contingent
AA 16 61 4B 5F 08 D3 0 AF 33 23 CA 72 A 65 13 4B FA 08 3C

c. Manpower Planning
16 561 34B 5F A08 D3 C06 6AF 533 23 CCA 72 AA 165 613 4B 5FA 08 D3C 06
56 34 5F A0 D C0 A 53 23 CC 7 AA 16 61 4B 5F 0 D3 0 AF

a. Succession Planning
13 B5 A 8D 3C 6A F5 32 C A 2A 1 56 34 5 A0 8D C 6A 53
4B FA 08 3 06 F 33 3C CA 72 A 65 13 B FA 8D 3C 06 F5 32
N.B.: 1. All questions are compulsory.

5F 08 D3 C0 AF 53 23 C 72 AA 165 61 4B 5FA 08 3 06 AF 33 3C

a. Employee Development
a. Technology b. People
A0 D C0 6A 53 323 CC A7 AA 16 61 34B 5F 0 D3 C0 AF 53 23 C
leadership positions in the future.
8D 3C 6A F5 32 CC A7 2A 16 56 34 5F A0 8D C0 6A 53 323 CC A7
3C 06A F5 332 3C A 2A A1 56 134 B5 A0 8D 3C 6A F53 32 CC A7 2A

b. must not be
06 F5 33 3C CA 72A A1 65 13 B5 FA 8D 3C 06A F5 32 3C A 2A A1

b. Emotional
Q1 Choose the correct alternative (any8)

AF 33 23 C 72 A 65 61 4B FA 08 3 06 F 33 3C CA 72 A 65

b. Quantitative
53 23 CC A72 AA 16 61 34B 5F 08 D3 C06 AF 533 23C CA 72 AA 165 613

b. Diversified
b. Autocratic
32 CC A7 A 16 56 34 5F A0 D C0 A 53 23 C 7 AA 16 61 4B
3C A 2A A1 56 13 B5 A 8D 3C 6A F5 32 C A 2A 1 56 34 5
b. Henry Ford

CA 72 A 65 13 4B FA 08 3C 06 F5 33 3C CA 72A A1 656 13 B5 FA

d. None

Page 1 of 2
72 AA 165 613 4B 5FA 08 D3C 06 AF5 33 23C CA 72A A1 656 13 4B5 FA 08D
b. Differentiating

AA 16 61 4B 5F 08 D3 0 AF 33 23 CA 72 A 65 13 4B FA 08 3C

Competence describes attributes of the person.

7. Identification of talent __________ free of bias.
d. None

16 561 34B 5F A08 D3 C06 6AF 533 23 CCA 72 AA 165 613 4B 5FA 08 D3C 06
Time: 2:30 Hours

56 34 5F A0 D C0 A 53 23 CC 7 AA 16 61 4B 5F 0 D3 0 AF

State whether the following is true of false (any7)

13 B5 A 8D 3C 6A F5 32 C A 2A 1 56 34 5 A0 8D C 6A 53

Talent management plan must promise job security

c. Both
4B FA 08 3 06 F 33 3C CA 72 A 65 13 B FA 8D 3C 06 F5 32
1. Concept of Value chain was given by ____________

5F 08 D3 C0 AF 53 23 C 72 AA 165 61 4B 5FA 08 3 06 AF 33 3C

Online portals help employees to manage their careers

A0 D C0 6A 53 323 CC A7 AA 16 61 34B 5F 0 D3 C0 AF 53 23 C

c. Organizations
8D 3C 6A F5 32 CC A7 2A 16 56 34 5F A0 8D C0 6A 53 323 CC A7

Competency has some visible and invisible components.

3C 06A F5 332 3C A 2A A1 56 134 B5 A0 8D 3C 6A F53 32 CC A7 2A

10. Competency Management helps to achieve ___________.

c. Both a and b
9. Functional Job Analysis is a __________ type of analysis .
06 F5 33 3C CA 72A A1 65 13 B5 FA 8D 3C 06A F5 32 3C A 2A A1

c. Cannot decide

Implementation of talent management is an expensive affair

AF 33 23 C 72 A 65 61 4B FA 08 3 06 F 33 3C CA 72 A 65

6AF53323CCA72AA1656134B5FA08D3C0
Talent acquisition ensures hiring people with the right talent.
53 23 CC A72 AA 16 61 34B 5F 08 D3 C06 AF 533 23C CA 72 AA 165 613
c. Free- Rein

Adherence to principles of management avoids mismatch cost.

32 CC A7 A 16 56 34 5F A0 D C0 A 53 23 C 7 AA 16 61 4B
3C A 2A A1 56 13 B5 A 8D 3C 6A F5 32 C A 2A 1 56 34 5
c. Adam Smith

CA 72 A 65 13 4B FA 08 3C 06 F5 33 3C CA 72A A1 656 13 B5 FA

b. Competitive Advantage
c. Both and b

72 AA 165 613 4B 5FA 08 D3C 06 AF5 33 23C CA 72A A1 656 13 4B5 FA 08D
d. None

d. All

AA 16 61 4B 5F 08 D3 0 AF 33 23 CA 72 A 65 13 4B FA 08 3C
b. Human Resource Planning

16 561 34B 5F A08 D3 C06 6AF 533 23 CCA 72 AA 165 613 4B 5FA 08 D3C 06
56 34 5F A0 D C0 A 53 23 CC 7 AA 16 61 4B 5F 0 D3 0 AF

Talent Management System is designed to keep track of talent within an

Risk taking competency is an example of organizational competencies

13 B5 A 8D 3C 6A F5 32 C A 2A 1 56 34 5 A0 8D C 6A 53

d. None
4B FA 08 3 06 F 33 3C CA 72 A 65 13 B FA 8D 3C 06 F5 32

c. Both A and B d. None

d. None
d. None

5F 08 D3 C0 AF 53 23 C 72 AA 165 61 4B 5FA 08 3 06 AF 33 3C
3. __________ is a systematic process of identifying and developing talent for
d. None

5. Developing a __________ kind of network is necessary for success of talent

A0 D C0 6A 53 323 CC A7 AA 16 61 34B 5F 0 D3 C0 AF 53 23 C
8D 3C 6A F5 32 CC A7 2A 16 56 34 5F A0 8D C0 6A 53 323 CC A7
4. __________ attitude of management is required for success of effective talent

Designing success profile is an important part of effective talent management.

3C 06A F5 332 3C A 2A A1 56 134 B5 A0 8D 3C 6A F53 32 CC A7 2A
d. None
2. ___________ capabilities are basics that enables organization to compete at the

8. Talent management has become the need of the hour on account of __________

06 F5 33 3C CA 72A A1 65 13 B5 FA 8D 3C 06A F5 32 3C A 2A
AF 33 23 C 72 A 65 61 4B FA 08 3 06 F 33 3C CA 72 A
6. Online portals a have led to the war between talent management and __________.

53 23 CC A72 AA 16 61 34B 5F 08 D3 C06 AF 533 23C CA 72 AA 1

32 CC A7 A 16 56 34 5F A0 D C0 A 53 23 C 7 AA 16
3C A 2A A1 56 13 B5 A 8D 3C 6A F5 32 C A 2A 1
Paper / Subject Code: 46017 / Human Resource: Talent & Competency Management

CA 72 A 65 13 4B FA 08 3C 06 F5 33 3C CA 72A A1 65
72 AA 165 613 4B 5FA 08 D3C 06 AF5 33 23C CA 72A A1 656

(07)
(08)

AA 16 61 4B 5F 08 D3 0 AF 33 23 CA 72 A 65 1
16 561 34B 5F A08 D3 C06 6AF 533 23 CCA 72 AA 165 613
Marks: 75

56 34 5F A0 D C0 A 53 23 CC 7 AA 16 61
13 B5 A 8D 3C 6A F5 32 C A 2A 1 56 34
4B FA 08 3 06 F 33 3C CA 72 A 65 13
5F 08 D3 C0 AF 53 23 C 72 AA 165 61 4B
A0 D C0 6A 53 323 CC A7 AA 16 61 34B 5
8D 3C 6A F5 32 CC A7 2A 16 56 34 5F
3C 06A F5 332 3C A 2A A1 56 134 B5
06 F5 33 3C CA 72A A1 65 13 B5 FA
AF 33 23 C 72 A 65 61 4B FA
5 2 C A A 1 6 34 5
 23 CC A7 AA 16 61 4B 5F 0 D3
23 CC A72 2AA 165 561 34B 5FAA08 8D3 C06
C A A 1 6 34 5 0 D C A
CC CA7 72A A16 6561 134 B5F FA0 8D3 3C0 06A F53
2 A B 8 6 F 3
CAA72 AA 165 5613 34B 5FAA08 D3C C06 AF5 533 23C
A 1 6 4 5 D A 2 C
A7 72A A16 656 134 B5F FA0 08D 3C0 06A F53 3323 3CC A7
2A A1 56 134 B5 A0 8D 3C 6A F53 32 CC A7 2A
72 A 65 13 B FA 8 3C 06 F5 3 3C A 2A A1
A 1 5 D A 2
2A A1 656 6134 4B5 FA0 08D 3C 06A F53 332 3CC CA7 72A A16 6561

Q5)

77318
A1 656 13 B5 FA 8D 3C 06A F5 32 3CC A7 2A A1 56 34

Q5a)
Q4c)
Q4a)
Q3c)
Q3a)
Q2c)
Q2a)

Q5b)
Q4d)
Q4b)
Q3d)
Q3b)
Q2d)
Q2b)

5.
4.
3.
2.
1.
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6 4 F 0 0 3 3 A 6 1 B F
16 561 134B B5F A08 8D3 3C06 6AF F533 323 CCAA72 2AA 165 5613 34B 5FAA08
56 34 5F A0 D C0 A 53 23 CC 7 AA 16 61 4B 5F 0 D3
65 13 B5 A 8D 3C 6A F5 32 C A 2A 1 56 34 5 A 8D C
6 7 0 0
56 134 4B5F FA0 08D 3C0 06A F53 3323 3CC CA7 2AAA16 6561 134B B5F FA0 8D3 3C0 6AF
13 B5 A 8D 3C 6A F5 32 C A 2A 1 56 34 5 A0 8D C 6A 53
4B FA 08 3 06 F 33 3C CA 72 A 65 13 B FA 8D 3C 06 F5 32

systems.
5F 08 D3 C0 AF 53 23 C 72 AA 165 61 4B 5FA 08 3 06 AF 33 3C
A0 D C0 6A 53 323 CC A7 AA 16 61 34B 5F 0 D3 C0 AF 53 23 C
8D 3C 6A F5 32 CC A7 2A 16 56 34 5F A0 8D C0 6A 53 323 CC A7
3C 06A F5 332 3C A 2A A1 56 134 B5 A0 8D 3C 6A F53 32 CC A7 2A
06 F5 33 3C CA 72A A1 65 13 B5 FA 8D 3C 06A F5 32 3C A 2A A1
AF 33 23 C 72 A 65 61 4B FA 08 3 06 F 33 3C CA 72 A 65
53 23 CC A72 AA 16 61 34B 5F 08 D3 C06 AF 533 23C CA 72 AA 165 613
32 CC A7 A 16 56 34 5F A0 D C0 A 53 23 C 7 AA 16 61 4B

Talent Value Chain

3C A 2A A1 56 13 B5 A 8D 3C 6A F5 32 C A 2A 1 56 34 5
CA 72 A 65 13 4B FA 08 3C 06 F5 33 3C CA 72A A1 656 13 B5 FA

Types of Competence
72 AA 165 613 4B 5FA 08 D3C 06 AF5 33 23C CA 72A A1 656 13 4B5 FA 08D
AA 16 61 4B 5F 08 D3 0 AF 33 23 CA 72 A 65 13 4B FA 08 3C
16 561 34B 5F A08 D3 C06 6AF 533 23 CCA 72 AA 165 613 4B 5FA 08 D3C 06
advantage for organization.

56 34 5F A0 D C0 A 53 23 CC 7 AA 16 61 4B 5F 0 D3 0 AF

Write short notes on (any3)

13 B5 A 8D 3C 6A F5 32 C A 2A 1 56 34 5 A0 8D C 6A 53

Limitations of Competencies
Competency Vs Competence
4B FA 08 3 06 F 33 3C CA 72 A 65 13 B FA 8D 3C 06 F5 32
5F 08 D3 C0 AF 53 23 C 72 AA 165 61 4B 5FA 08 3 06 AF 33 3C
A0 D C0 6A 53 323 CC A7 AA 16 61 34B 5F 0 D3 C0 AF 53 23 C
8D 3C 6A F5 32 CC A7 2A 16 56 34 5F A0 8D C0 6A 53 323 CC A7
3C 06A F5 332 3C A 2A A1 56 134 B5 A0 8D 3C 6A F53 32 CC A7 2A
06 F5 33 3C CA 72A A1 65 13 B5 FA 8D 3C 06A F5 32 3C A 2A A1
AF 33 23 C 72 A 65 61 4B FA 08 3 06 F 33 3C CA 72 A 65
53 23 CC A72 AA 16 61 34B 5F 08 D3 C06 AF 533 23C CA 72 AA 165 613
32 CC A7 A 16 56 34 5F A0 D C0 A 53 23 C 7 AA 16 61 4B
3C A 2A A1 56 13 B5 A 8D 3C 6A F5 32 C A 2A 1 56 34 5

Essentials of Talent Management Process.

Explain the Iceberg Model of Competency

OR
OR
OR
OR

CA 72 A 65 13 4B FA 08 3C 06 F5 33 3C CA 72A A1 656 13 B5 FA

Page 2 of 2
72 AA 165 613 4B 5FA 08 D3C 06 AF5 33 23C CA 72A A1 656 13 4B5 FA 08D
AA 16 61 4B 5F 08 D3 0 AF 33 23 CA 72 A 65 13 4B FA 08 3C
16 561 34B 5F A08 D3 C06 6AF 533 23 CCA 72 AA 165 613 4B 5FA 08 D3C 06
56 34 5F A0 D C0 A 53 23 CC 7 AA 16 61 4B 5F 0 D3 0 AF

Bring out the current trends in talent management.

**************
13 B5 A 8D 3C 6A F5 32 C A 2A 1 56 34 5 A0 8D C 6A 53

Explain the objectives of competency management

4B FA 08 3 06 F 33 3C CA 72 A 65 13 B FA 8D 3C 06 F5 32
5F 08 D3 C0 AF 53 23 C 72 AA 165 61 4B 5FA 08 3 06 AF 33 3C

Bring out the contemporary talent management issues

Explain the different principles of talent management.

A0 D C0 6A 53 323 CC A7 AA 16 61 34B 5F 0 D3 C0 AF 53 23 C
Explain the different approaches to talent management

8D 3C 6A F5 32 CC A7 2A 16 56 34 5F A0 8D C0 6A 53 323 CC A7
Explain the need and significance of talent management

Bring out the key elements of talent management system.

3C 06A F5 332 3C A 2A A1 56 134 B5 A0 8D 3C 6A F53 32 CC A7 2A

06 F5 33 3C CA 72A A1 65 13 B5 FA 8D 3C 06A F5 32 3C A 2A A1
AF 33 23 C 72 A 65 61 4B FA 08 3 06 F 33 3C CA 72 A 65

6AF53323CCA72AA1656134B5FA08D3C0
Explain the legal and ethical practices in talent management.

53 23 CC A72 AA 16 61 34B 5F 08 D3 C06 AF 533 23C CA 72 AA 165 613

Discuss the advantages and limitations of talent management.

32 CC A7 A 16 56 34 5F A0 D C0 A 53 23 C 7 AA 16 61 4B
Bring out the steps in developing a talent management strategy.

3C A 2A A1 56 13 B5 A 8D 3C 6A F5 32 C A 2A 1 56 34 5
CA 72 A 65 13 4B FA 08 3C 06 F5 33 3C CA 72A A1 656 13 B5 FA
72 AA 165 613 4B 5FA 08 D3C 06 AF5 33 23C CA 72A A1 656 13 4B5 FA 08D
AA 16 61 4B 5F 08 D3 0 AF 33 23 CA 72 A 65 13 4B FA 08 3C
16 561 34B 5F A08 D3 C06 6AF 533 23 CCA 72 AA 165 613 4B 5FA 08 D3C 06
56 34 5F A0 D C0 A 53 23 CC 7 AA 16 61 4B 5F 0 D3 0 AF
Explain the critical success factors to create Talent Management system

13 B5 A 8D 3C 6A F5 32 C A 2A 1 56 34 5 A0 8D C 6A 53
4B FA 08 3 06 F 33 3C CA 72 A 65 13 B FA 8D 3C 06 F5 32
Explain the role of talent management in building sustainable competitive

5F 08 D3 C0 AF 53 23 C 72 AA 165 61 4B 5FA 08 3 06 AF 33 3C
A0 D C0 6A 53 323 CC A7 AA 16 61 34B 5F 0 D3 C0 AF 53 23 C
8D 3C 6A F5 32 CC A7 2A 16 56 34 5F A0 8D C0 6A 53 323 CC A7
Bring out the role of information technology in developing talent management

3C 06A F5 332 3C A 2A A1 56 134 B5 A0 8D 3C 6A F53 32 CC A7 2A

06 F5 33 3C CA 72A A1 65 13 B5 FA 8D 3C 06A F5 32 3C A 2A
AF 33 23 C 72 A 65 61 4B FA 08 3 06 F 33 3C CA 72 A
53 23 CC A72 AA 16 61 34B 5F 08 D3 C06 AF 533 23C CA 72 AA 1
32 CC A7 A 16 56 34 5F A0 D C0 A 53 23 C 7 AA 16
3C A 2A A1 56 13 B5 A 8D 3C 6A F5 32 C A 2A 1
Paper / Subject Code: 46017 / Human Resource: Talent & Competency Management

CA 72 A 65 13 4B FA 08 3C 06 F5 33 3C CA 72A A1 65
72 AA 165 613 4B 5FA 08 D3C 06 AF5 33 23C CA 72A A1 656
(15)
(07)
(08)
(07)
(08)
(07)
(08)
(07)
(08)
(07)
(08)
(07)
(08)
(07)
(08)

AA 16 61 4B 5F 08 D3 0 AF 33 23 CA 72 A 65 1
16 561 34B 5F A08 D3 C06 6AF 533 23 CCA 72 AA 165 613
56 34 5F A0 D C0 A 53 23 CC 7 AA 16 61
13 B5 A 8D 3C 6A F5 32 C A 2A 1 56 34
4B FA 08 3 06 F 33 3C CA 72 A 65 13
5F 08 D3 C0 AF 53 23 C 72 AA 165 61 4B
A0 D C0 6A 53 323 CC A7 AA 16 61 34B 5
8D 3C 6A F5 32 CC A7 2A 16 56 34 5F
3C 06A F5 332 3C A 2A A1 56 134 B5
06 F5 33 3C CA 72A A1 65 13 B5 FA
AF 33 23 C 72 A 65 61 4B FA
5 2 C A A 1 6 34 5
FC 8B 81F 0F2 6A 74E 513 20 17E 08C CF8
8B 81 0F 6A 74 51 2 17 08 F 7C
8B 81F F0F 26A 74E E51 320 017E E08 CF8 87C 92F
2 3 C 9
B8 81F0 0F2 6A7 74E 513 201 17E0 08C F87 7C9 2FC C8B
1F F2 6A 4E 513 20 7E 8C F8 C9 2FC 8B 81F
81 0F 6A 74 51 2 17 08 F 7C 2F 8 81 0
F 0 E 8 F
1F 0F2 26A 74E E513 320 17E 08C CF8 7C9 92FC C8B B81F F0F 26A
0F 6A 74 51 20 17E 08 F8 7C 2F 8 81 0F 26 74
0F 26A 74 E51 320 17E 08 CF8 7C 92F C8 B81 F0F 26 A74 E5
E C B A 1

76295
F2 26A7 74E 513 3201 17E 08C F87 7C9 92FC C8B 81F F0F 26A 74E E51 320
6A 4E 51 20 7E 08 F8 C 2F 8B 81 0F 26A 74 5 32 17
26 74 5 32 17 0 CF 7C 92 C8 8 F0 26 7 E 13 01 E0
A E 13 0 E 8C 8 9 F B 1 F A 4 51 20 7E 8
A7 74E 513 201 17E0 08C F87 7C9 2FC C8B 81F F0F2 26A 74E E51 320 17E 08C CF8
4 5 2 7 F C 2 8 8 0 7 3 1 0 7
74 E51 1320 017 E08 8CF 87C 92F FC8 B81 1F0 F26 6A74 4E5 5132 2017 7E0 8CF F87C C92
E5 32 17 E0 CF 87 92 C B8 F0 F2 A7 E 13 01 E0 8C 87 9 FC
13 01 E0 8C 87 C9 FC 8B 1F F2 6A 4E 513 20 7E 8C F8 C9 2F 8B
20 7E 8C F8 C9 2F 8B 81 0F 6A 74 51 20 17 08 F 7C 2F C8 81

5) Unit Train
17 08 F 7C 2F C8 8 F0 26 7 E5 32 17 E0 CF 87 92 C B8 F
E0 CF 87 92 C B8 1F F2 A 4E 13 01 E 8C 8 C9 FC 8B 1F 0F

a) Fishy Back
6) Air Transport
4) Standard 3PL
8C 87 C9 FC 8B 1F 0F 6A 74E 51 20 7E 08C F8 7C 2F 8B 81 0F 26A

c) Palletisation
c) as an activity
F8 C9 2F 8B 81 0F 26A 74 51 320 17 08 F 7C 92F C8 81 F0 26 7

c) Land –Bridge
7C 2F C8 81 F0 26 7 E5 32 17 E0 CF 87C 92 C B8 F0 F2 A7 4E
92 C8 B8 F0 F26 A7 4E5 13 01 E0 8C 87 92 FC 8B 1F F2 6A 4E 513

a) Containerisation
8) Pipeline Transport
1) Maritime Logistics
FC B 1F F2 A 4E 13 20 7E 8C F8 C9 F 8B 81 0F 6A 74 51 20
8B 81F 0F 6A 74E 51 20 17E 08 F8 7C 2F C8B 81 F0F 26 74 E5 32 17

a) Product Life Cycle

c) Procurement Cycle
81 0F 26A 74 51 32 17 08 CF 7C 92F C8 81 F0 26 A7 E5 132 017 E0
F0 26 7 E5 32 01 E0 CF 87 92 C B8 F F2 A 4E 13 01 E 8C
F2 A7 4E 13 01 7E 8C 87 C9 FC 8B 1F 0F 6A 74E 51 20 7E 08 F8

10) Financial Flow in SCM

Column X
6A 4E 51 20 7E 08 F8 C 2F 8B 81 0F 26A 74 5 32 17 08 CF 7C

3) Information Flow in SCM

2) Customer Developer 3 PL
74 51 320 17 08 CF 7C 92F C8 81 F0 26 74 E5 132 017 E0 CF 87C 92

a) as a performance measure
E5 32 17 E0 CF 87 92 C B8 F0 F2 A7 E 13 01 E0 8C 87 9 FC
13 01 E0 8C 87 C9 FC 8B 1F F2 6A 4E 513 20 7E 8C F8 C9 2F 8B

a) Pick, receive, store and ship

7) Internal Performance Measure

c) Receive, pick, store and ship

20 7E 8C F8 C9 2F 8B 81 0F 6A 74 51 20 17 08 F 7C 2F C8 81

9) External Performance Measure

17 08 F 7C 2F C8 8 F0 26 7 E5 32 17 E0 CF 87 92 C B8 F
E0 CF 87 92 C B8 1F F2 A 4E 13 01 E 8C 8 C9 FC 8B 1F 0F
8C 87 C9 FC 8B 1F 0F 6A 74E 51 20 7E 08C F8 7C 2F 8B 81 0F 26A
F8 C9 2F 8B 81 0F 26A 74 51 320 17 08 F 7C 92F C8 81 F0 26 7

5) The following is not related to Unitisation.

7C 2F C8 81 F0 26 7 E5 32 17 E0 CF 87C 92 C B8 F0 F2 A7 4E
92 C8 B8 F0 F26 A7 4E5 13 01 E0 8C 87 92 FC 8B 1F F2 6A 4E 513
N.B. 1. Answer all the questions.

Column X. (Attempt Any 7 questions)

FC B 1F F2 A 4E 13 20 7E 8C F8 C9 F 8B 81 0F 6A 74 51 20
8B 81F 0F 6A 74E 51 20 17E 08 F8 7C 2F C8B 81 F0F 26 74 E5 32 17
81 0F 26A 74 51 32 17 08 CF 7C 92F C8 81 F0 26 A7 E5 132 017 E0

Page 1 of 3
F0 26 7 E5 32 01 E0 CF 87 92 C B8 F F2 A 4E 13 01 E 8C
F2 A7 4E 13 01 7E 8C 87 C9 FC 8B 1F 0F 6A 74E 51 20 7E 08 F8
6A 4E 51 20 7E 08 F8 C 2F 8B 81 0F 26A 74 5 32 17 08 CF 7C

b) RO-RO
74 51 320 17 08 CF 7C 92F C8 81 F0 26 74 E5 132 017 E0 CF 87C 92

4) The correct sequence of Warehouse operation cycle is

E5 32 17 E0 CF 87 92 C B8 F0 F2 A7 E 13 01 E0 8C 87 9 FC
4. Use of simple calculator is allowed.

13 01 E0 8C 87 C9 FC 8B 1F F2 6A 4E 513 20 7E 8C F8 C9 2F 8B

3) Inter modal transportation which combines air and Road

b) Birdy Back
d) Piggy Back
[Time: 21⁄2 hours]

2. The Marks are assigned on the R.H.S.

20 7E 8C F8 C9 2F 8B 81 0F 6A 74 51 20 17 08 F 7C 2F C8 81

e) Cost
17 08 F 7C 2F C8 8 F0 26 7 E5 32 17 E0 CF 87 92 C B8 F

2) Commitment of the company is viewed as customer service

E0 CF 87 92 C B8 1F F2 A 4E 13 01 E 8C 8 C9 FC 8B 1F 0F

b) as a philosophy
8C 87 C9 FC 8B 1F 0F 6A 74E 51 20 7E 08C F8 7C 2F 8B 81 0F 26A

d) All of the above

d) Water Transport
Q.1 B) Choose Correct Alternative. (Attempt Any 8 questions)
of delivery
F8 C9 2F 8B 81 0F 26A 74 51 320 17 08 F 7C 92F C8 81 F0 26 7
information

7C 2F C8 81 F0 26 7 E5 32 17 E0 CF 87C 92 C B8 F0 F2 A7 4E
warehousing.

92 C8 B8 F0 F26 A7 4E5 13 01 E0 8C 87 92 FC 8B 1F F2 6A 4E 513

FC B 1F F2 A 4E 13 20 7E 8C F8 C9 F 8B 81 0F 6A 74 51 20

2FC8B81F0F26A74E5132017E08CF87C9
8B 81F 0F 6A 74E 51 20 17E 08 F8 7C 2F C8B 81 F0F 26 74 E5 32 17
81 0F 26A 74 51 32 17 08 CF 7C 92F C8 81 F0 26 A7 E5 132 017 E0
F0 26 7 E5 32 01 E0 CF 87 92 C B8 F F2 A 4E 13 01 E 8C
F2 A7 4E 13 01 7E 8C 87 C9 FC 8B 1F 0F 6A 74E 51 20 7E 08 F8
highest level of 3 PL

b) Physical Distribution Cycle

6A 4E 51 20 7E 08 F8 C 2F 8B 81 0F 26A 74 5 32 17 08 CF 7C

b) Pick, store, receive and ship

d) Manufacturing Support cycle

d) Receive, store, pick, and ship

74 51 320 17 08 CF 7C 92F C8 81 F0 26 74 E5 132 017 E0 CF 87C 92
E5 32 17 E0 CF 87 92 C B8 F0 F2 A7 E 13 01 E0 8C 87 9 FC
13 01 E0 8C 87 C9 FC 8B 1F F2 6A 4E 513 20 7E 8C F8 C9 2F 8B
Please check whether you have got the right question paper.

1) Following is not part of Logistics Performance Cycle (Total Logistics Cycle)

20 7E 8C F8 C9 2F 8B 81 0F 6A 74 51 20 17 08 F 7C 2F C8 81
Column Y

17 08 F 7C 2F C8 8 F0 26 7 E5 32 17 E0 CF 87 92 C B8 F
E0 CF 87 92 C B8 1F F2 A 4E 13 01 E 8C 8 C9 FC 8B 1F 0F
j) Pirate attacks is the key fear
8C 87 C9 FC 8B 1F 0F 6A 74E 51 20 7E 08C F8 7C 2F 8B 81 0F 26A
F8 C9 2F 8B 81 0F 26A 74 51 320 17 08 F 7C 92F C8 81 F0 26 7
d) Transport of liquids and Gases

7C 2F C8 81 F0 26 7 E5 32 17 E0 CF 87C 92 C B8 F0 F2 A7 4E
3. Draw Illustrations, diagrams and Schedules wherever necessary.

92 C8 B8 F0 F26 A7 4E5 13 01 E0 8C 87 92 FC 8B 1F F2 6A 4E 5
Paper / Subject Code: 46001 / Logistics & Supply Chain Management

like pick and pack, distribution and

b) Single type of commodity carried

FC B 1F F2 A 4E 13 20 7E 8C F8 C9 F 8B 81 0F 6A 74 51
Q.1 A) Match the right and closely related answer from Column Y with the terms given in

8B 81F 0F 6A 74E 51 20 17E 08 F8 7C 2F C8B 81 F0F 26 74 E5 3

h) Customer Perception Measurement
i) Highly Expensive mode of transport

81 0F 26A 74 51 32 17 08 CF 7C 92F C8 81 F0 26 A7 E5 132

F0 26 7 E5 32 01 E0 CF 87 92 C B8 F F2 A 4E 13
F2 A7 4E 13 01 7E 8C 87 C9 FC 8B 1F 0F 6A 74E 51 20
a) Basic activities of Forwarding Logistics

6A 4E 51 20 7E 08 F8 C 2F 8B 81 0F 26A 74 5 32 1
g) 3PL integrates with customer firm and is
c) credit terms, payment schedules, discount

74 51 320 17 08 CF 7C 92F C8 81 F0 26 74 E5 132 017

f) transmitting orders and updating the status

E5 32 17 E0 CF 87 92 C B8 F0 F2 A7 E 13 01
[ Marks:75]

(8)
(7)

13 01 E0 8C 87 C9 FC 8B 1F F2 6A 4E 513 20 7E
20 7E 8C F8 C9 2F 8B 81 0F 6A 74 51 20 17
17 08 F 7C 2F C8 8 F0 26 7 E5 32 17 E0
E0 CF 87 92 C B8 1F F2 A 4E 13 01 E 8
8C 87 C9 FC 8B 1F 0F 6A 74E 51 20 7E 08C
F8 C9 2F 8B 81 0F 26A 74 51 320 17 08
7C 2F C8 81 F0 26 7 E5 32 17 E0 CF
92 C8 B8 F0 F26 A7 4E5 13 01 E0 8C
FC B 1F F2 A 4E 13 20 7E 8C F8
8B 81F 0F 6A 74E 51 20 17E 08 F8 7
81 0F 26A 74 51 32 17 08 CF 7C
F 2 E 0 E C 8
FC 8B 81F 0F2 6A 74E 513 20 17E 08C CF8
8B 81 0F 6A 74 51 2 17 08 F 7C
8B 81F F0F 26A 74E E51 320 017E E08 CF8 87C 92F
2 3 C 9
B8 81F0 0F2 6A7 74E 513 201 17E0 08C F87 7C9 2FC C8B
1F F2 6A 4E 513 20 7E 8C F8 C9 2FC 8B 81F
81 0F 6A 74 51 2 17 08 F 7C 2F 8 81 0
F 0 E 8 F
1F 0F2 26A 74E E513 320 17E 08C CF8 7C9 92FC C8B B81F F0F 26A
0F 6A 74 51 20 17E 08 F8 7C 2F 8 81 0F 26 74
0F 26A 74 E51 320 17E 08 CF8 7C 92F C8 B81 F0F 26 A74 E5
E C B A 1

76295
F2 26A7 74E 513 3201 17E 08C F87 7C9 92FC C8B 81F F0F 26A 74E E51 320
6A 4E 51 20 7E 08 F8 C 2F 8B 81 0F 26A 74 5 32 17
26 74 5 32 17 0 CF 7C 92 C8 8 F0 26 7 E 13 01 E0
A E 13 0 E 8C 8 9 F B 1 F A 4 51 20 7E 8
A7 74E 513 201 17E0 08C F87 7C9 2FC C8B 81F F0F2 26A 74E E51 320 17E 08C CF8
4 5 2 7 F C 2 8 8 0 7 3 1 0 7
74 E51 1320 017 E08 8CF 87C 92F FC8 B81 1F0 F26 6A74 4E5 5132 2017 7E0 8CF F87C C92

System.
E5 32 17 E0 CF 87 92 C B8 F0 F2 A7 E 13 01 E0 8C 87 9 FC

c) narrow
13 01 E0 8C 87 C9 FC 8B 1F F2 6A 4E 513 20 7E 8C F8 C9 2F 8B

a) Broader
20 7E 8C F8 C9 2F 8B 81 0F 6A 74 51 20 17 08 F 7C 2F C8 81
a) Planning

17 08 F 7C 2F C8 8 F0 26 7 E5 32 17 E0 CF 87 92 C B8 F

functionality.
E0 CF 87 92 C B8 1F F2 A 4E 13 01 E 8C 8 C9 FC 8B 1F 0F

Depot (ICD).
c) Controlling

8C 87 C9 FC 8B 1F 0F 6A 74E 51 20 7E 08C F8 7C 2F 8B 81 0F 26A

F8 C9 2F 8B 81 0F 26A 74 51 320 17 08 F 7C 92F C8 81 F0 26 7

c) Ordering cost
7C 2F C8 81 F0 26 7 E5 32 17 E0 CF 87C 92 C B8 F0 F2 A7 4E
92 C8 B8 F0 F26 A7 4E5 13 01 E0 8C 87 92 FC 8B 1F F2 6A 4E 513 c) Ordering Cost

Traditional costing.
FC B 1F F2 A 4E 13 20 7E 8C F8 C9 F 8B 81 0F 6A 74 51 20
8B 81F 0F 6A 74E 51 20 17E 08 F8 7C 2F C8B 81 F0F 26 74 E5 32 17

Period ( Month )
Demand in Units
81 0F 26A 74 51 32 17 08 CF 7C 92F C8 81 F0 26 A7 E5 132 017 E0
F0 26 7 E5 32 01 E0 CF 87 92 C B8 F F2 A 4E 13 01 E 8C

with the help of diagram.

F2 A7 4E 13 01 7E 8C 87 C9 FC 8B 1F 0F 6A 74E 51 20 7E 08 F8

a) Inventory Carrying cost

6A 4E 51 20 7E 08 F8 C 2F 8B 81 0F 26A 74 5 32 17 08 CF 7C
a) Inventory Carrying Cost

74 51 320 17 08 CF 7C 92F C8 81 F0 26 74 E5 132 017 E0 CF 87C 92

E5 32 17 E0 CF 87 92 C B8 F0 F2 A7 E 13 01 E0 8C 87 9 FC
13 01 E0 8C 87 C9 FC 8B 1F F2 6A 4E 513 20 7E 8C F8 C9 2F 8B c) Enterprise Data Interchange
a) Enterprise Data Information
20 7E 8C F8 C9 2F 8B 81 0F 6A 74 51 20 17 08 F 7C 2F C8 81
17 08 F 7C 2F C8 8 F0 26 7 E5 32 17 E0 CF 87 92 C B8 F

1
E0 CF 87 92 C B8 1F F2 A 4E 13 01 E 8C 8 C9 FC 8B 1F 0F
8) What does the acronym EDI stand for?

120
8C 87 C9 FC 8B 1F 0F 6A 74E 51 20 7E 08C F8 7C 2F 8B 81 0F 26A
F8 C9 2F 8B 81 0F 26A 74 51 320 17 08 F 7C 92F C8 81 F0 26 7
7C 2F C8 81 F0 26 7 E5 32 17 E0 CF 87C 92 C B8 F0 F2 A7 4E
92 C8 B8 F0 F26 A7 4E5 13 01 E0 8C 87 92 FC 8B 1F F2 6A 4E 513

2
FC B 1F F2 A 4E 13 20 7E 8C F8 C9 F 8B 81 0F 6A 74 51 20

recent period and current Demand Value.

130
8B 81F 0F 6A 74E 51 20 17E 08 F8 7C 2F C8B 81 F0F 26 74 E5 32 17

10) The cost of insurance and taxes are included in

81 0F 26A 74 51 32 17 08 CF 7C 92F C8 81 F0 26 A7 E5 132 017 E0

Page 2 of 3
F0 26 7 E5 32 01 E0 CF 87 92 C B8 F F2 A 4E 13 01 E 8C
F2 A7 4E 13 01 7E 8C 87 C9 FC 8B 1F 0F 6A 74E 51 20 7E 08 F8
b) Wider

OR
OR
OR
6A 4E 51 20 7E 08 F8 C 2F 8B 81 0F 26A 74 5 32 17 08 CF 7C

3
74 51 320 17 08 CF 7C 92F C8 81 F0 26 74 E5 132 017 E0 CF 87C 92

145
d) Directing

E5 32 17 E0 CF 87 92 C B8 F0 F2 A7 E 13 01 E0 8C 87 9 FC

B. Discuss principles of Warehouse Layout designing

C. Explain any 05 functions of Logistics Management.
9) 3PL is a __________ approach with comparing to 4 PL.

13 01 E0 8C 87 C9 FC 8B 1F F2 6A 4E 513 20 7E 8C F8 C9 2F 8B
b) Monitoring

20 7E 8C F8 C9 2F 8B 81 0F 6A 74 51 20 17 08 F 7C 2F C8 81 d) Set up Cost
d) Both a and b

17 08 F 7C 2F C8 8 F0 26 7 E5 32 17 E0 CF 87 92 C B8 F
E0 CF 87 92 C B8 1F F2 A 4E 13 01 E 8C 8 C9 FC 8B 1F 0F

4
8C 87 C9 FC 8B 1F 0F 6A 74E 51 20 7E 08C F8 7C 2F 8B 81 0F 26A

160
F8 C9 2F 8B 81 0F 26A 74 51 320 17 08 F 7C 92F C8 81 F0 26 7
b) Cost of stock-outs

7C 2F C8 81 F0 26 7 E5 32 17 E0 CF 87C 92 C B8 F0 F2 A7 4E
b) Return on net assets

92 C8 B8 F0 F26 A7 4E5 13 01 E0 8C 87 92 FC 8B 1F F2 6A 4E 513

FC B 1F F2 A 4E 13 20 7E 8C F8 C9 F 8B 81 0F 6A 74 51 20
d) Return on Investment

2FC8B81F0F26A74E5132017E08CF87C9
5
8B 81F 0F 6A 74E 51 20 17E 08 F8 7C 2F C8B 81 F0F 26 74 E5 32 17

170
81 0F 26A 74 51 32 17 08 CF 7C 92F C8 81 F0 26 A7 E5 132 017 E0
F0 26 7 E5 32 01 E0 CF 87 92 C B8 F F2 A 4E 13 01 E 8C

consumption to guard against stock out. Calculate Re-Order Level.

F2 A7 4E 13 01 7E 8C 87 C9 FC 8B 1F 0F 6A 74E 51 20 7E 08 F8
6A 4E 51 20 7E 08 F8 C 2F 8B 81 0F 26A 74 5 32 17 08 CF 7C
d) Electronic Data Interchange

B. Discuss the Internal & External Logistics Information System. (LIS).

74 51 320 17 08 CF 7C 92F C8 81 F0 26 74 E5 132 017 E0 CF 87C 92

6
b) Electronic Data Infrastructure
7) The following is not Asset Performance measure of Logistics Performance.

E5 32 17 E0 CF 87 92 C B8 F0 F2 A7 E 13 01 E0 8C 87 9 FC

190
13 01 E0 8C 87 C9 FC 8B 1F F2 6A 4E 513 20 7E 8C F8 C9 2F 8B
20 7E 8C F8 C9 2F 8B 81 0F 6A 74 51 20 17 08 F 7C 2F C8 81
17 08 F 7C 2F C8 8 F0 26 7 E5 32 17 E0 CF 87 92 C B8 F
E0 CF 87 92 C B8 1F F2 A 4E 13 01 E 8C 8 C9 FC 8B 1F 0F

7
8C 87 C9 FC 8B 1F 0F 6A 74E 51 20 7E 08C F8 7C 2F 8B 81 0F 26A

200
F8 C9 2F 8B 81 0F 26A 74 51 320 17 08 F 7C 92F C8 81 F0 26 7
Q.2 A. Discuss Total Cost Approach (TCA) of logistical costing & compare TCA with

7C 2F C8 81 F0 26 7 E5 32 17 E0 CF 87C 92 C B8 F0 F2 A7 4E

B. Explain importance and Principles of Transportation. Also discuss Transportation

92 C8 B8 F0 F26 A7 4E5 13 01 E0 8C 87 92 FC 8B 1F F2 6A 4E 5
Paper / Subject Code: 46001 / Logistics & Supply Chain Management

C. Explain External Performance Techniques in Logistics Performance Measurement

FC B 1F F2 A 4E 13 20 7E 8C F8 C9 F 8B 81 0F 6A 74 51
8B 81F 0F 6A 74E 51 20 17E 08 F8 7C 2F C8B 81 F0F 26 74 E5 3
?
8
81 0F 26A 74 51 32 17 08 CF 7C 92F C8 81 F0 26 A7 E5 132

Daily consumption of a raw material in the production process is 600 units. Lead time
to 8 th Month, with weights as 3, 2 and 1. The largest weight is being assigned to most

F0 26 7 E5 32 01 E0 CF 87 92 C B8 F F2 A 4E 13

Q.4 A. Define Safety Stock Level. What are the factors on which Safety Stock Level depends?
D. From the following data, calculate a 3 period weighted moving averages from 4th Month

F2 A7 4E 13 01 7E 8C 87 C9 FC 8B 1F 0F 6A 74E 51 20

D. Discuss the different stages (phases) of integration in SCM (Supply Chain Management)
6A 4E 51 20 7E 08 F8 C 2F 8B 81 0F 26A 74 5 32 1
Q.3 A. Define Logistics Infrastructure. Discuss the advantages & limitations of Inland Container
6) _______ measures track historical logistics systems performance for reporting to management.

74 51 320 17 08 CF 7C 92F C8 81 F0 26 74 E5 132 017

for delivery is 4 Days. Company’s policy is to keep a safety stock equal to four day’s daily
E5 32 17 E0 CF 87 92 C B8 F0 F2 A7 E 13 01

(7)
(5)
(8)

(8)
(7)
(8)
(7)
(8)
(7)

13 01 E0 8C 87 C9 FC 8B 1F F2 6A 4E 513 20 7E
(10)

20 7E 8C F8 C9 2F 8B 81 0F 6A 74 51 20 17
17 08 F 7C 2F C8 8 F0 26 7 E5 32 17 E0
E0 CF 87 92 C B8 1F F2 A 4E 13 01 E 8
8C 87 C9 FC 8B 1F 0F 6A 74E 51 20 7E 08C
F8 C9 2F 8B 81 0F 26A 74 51 320 17 08
7C 2F C8 81 F0 26 7 E5 32 17 E0 CF
92 C8 B8 F0 F26 A7 4E5 13 01 E0 8C
FC B 1F F2 A 4E 13 20 7E 8C F8
8B 81F 0F 6A 74E 51 20 17E 08 F8 7
81 0F 26A 74 51 32 17 08 CF 7C
F 2 E 0 E C 8
FC 8B 81F 0F2 6A 74E 513 20 17E 08C CF8
8B 81 0F 6A 74 51 2 17 08 F 7C
8B 81F F0F 26A 74E E51 320 017E E08 CF8 87C 92F
2 3 C 9
B8 81F0 0F2 6A7 74E 513 201 17E0 08C F87 7C9 2FC C8B
1F F2 6A 4E 513 20 7E 8C F8 C9 2FC 8B 81F
81 0F 6A 74 51 2 17 08 F 7C 2F 8 81 0
F 0 E 8 F
1F 0F2 26A 74E E513 320 17E 08C CF8 7C9 92FC C8B B81F F0F 26A
0F 6A 74 51 20 17E 08 F8 7C 2F 8 81 0F 26 74
0F 26A 74 E51 320 17E 08 CF8 7C 92F C8 B81 F0F 26 A74 E5
E C B A 1









76295
F2 26A7 74E 513 3201 17E 08C F87 7C9 92FC C8B 81F F0F 26A 74E E51 320
6A 4E 51 20 7E 08 F8 C 2F 8B 81 0F 26A 74 5 32 17
26 74 5 32 17 0 CF 7C 92 C8 8 F0 26 7 E 13 01 E0
A E 13 0 E 8C 8 9 F B 1 F A 4 51 20 7E 8
A7 74E 513 201 17E0 08C F87 7C9 2FC C8B 81F F0F2 26A 74E E51 320 17E 08C CF8
4 5 2 7 F C 2 8 8 0 7 3 1 0 7
74 E51 1320 017 E08 8CF 87C 92F FC8 B81 1F0 F26 6A74 4E5 5132 2017 7E0 8CF F87C C92
E5 32 17 E0 CF 87 92 C B8 F0 F2 A7 E 13 01 E0 8C 87 9 FC
13 01 E0 8C 87 C9 FC 8B 1F F2 6A 4E 513 20 7E 8C F8 C9 2F 8B

massively
20 7E 8C F8 C9 2F 8B 81 0F 6A 74 51 20 17 08 F 7C 2F C8 81

awareness?
17 08 F 7C 2F C8 8 F0 26 7 E5 32 17 E0 CF 87 92 C B8 F
E0 CF 87 92 C B8 1F F2 A 4E 13 01 E 8C 8 C9 FC 8B 1F 0F
8C 87 C9 FC 8B 1F 0F 6A 74E 51 20 7E 08C F8 7C 2F 8B 81 0F 26A
F8 C9 2F 8B 81 0F 26A 74 51 320 17 08 F 7C 92F C8 81 F0 26 7 1. 3PL Vs. 4PL
7C 2F C8 81 F0 26 7 E5 32 17 E0 CF 87C 92 C B8 F0 F2 A7 4E
92 C8 B8 F0 F26 A7 4E5 13 01 E0 8C 87 92 FC 8B 1F F2 6A 4E 513
FC B 1F F2 A 4E 13 20 7E 8C F8 C9 F 8B 81 0F 6A 74 51 20
8B 81F 0F 6A 74E 51 20 17E 08 F8 7C 2F C8B 81 F0F 26 74 E5 32 17
2. Logistics and 3Cs
81 0F 26A 74 51 32 17 08 CF 7C 92F C8 81 F0 26 A7 E5 132 017 E0
F0 26 7 E5 32 01 E0 CF 87 92 C B8 F F2 A 4E 13 01 E 8C
F2 A7 4E 13 01 7E 8C 87 C9 FC 8B 1F 0F 6A 74E 51 20 7E 08 F8
6A 4E 51 20 7E 08 F8 C 2F 8B 81 0F 26A 74 5 32 17 08 CF 7C

valuable market is missed.

74 51 320 17 08 CF 7C 92F C8 81 F0 26 74 E5 132 017 E0 CF 87C 92
4. Global Logistics Trends.

E5 32 17 E0 CF 87 92 C B8 F0 F2 A7 E 13 01 E0 8C 87 9 FC
13 01 E0 8C 87 C9 FC 8B 1F F2 6A 4E 513 20 7E 8C F8 C9 2F 8B
20 7E 8C F8 C9 2F 8B 81 0F 6A 74 51 20 17 08 F 7C 2F C8 81
5. Benefits of Good packaging.

17 08 F 7C 2F C8 8 F0 26 7 E5 32 17 E0 CF 87 92 C B8 F
Manufacturing Support Logistics.

E0 CF 87 92 C B8 1F F2 A 4E 13 01 E 8C 8 C9 FC 8B 1F 0F
8C 87 C9 FC 8B 1F 0F 6A 74E 51 20 7E 08C F8 7C 2F 8B 81 0F 26A
F8 C9 2F 8B 81 0F 26A 74 51 320 17 08 F 7C 92F C8 81 F0 26 7

strategies adopted by the competitors.

7C 2F C8 81 F0 26 7 E5 32 17 E0 CF 87C 92 C B8 F0 F2 A7 4E
92 C8 B8 F0 F26 A7 4E5 13 01 E0 8C 87 92 FC 8B 1F F2 6A 4E 513
FC B 1F F2 A 4E 13 20 7E 8C F8 C9 F 8B 81 0F 6A 74 51 20
8B 81F 0F 6A 74E 51 20 17E 08 F8 7C 2F C8B 81 F0F 26 74 E5 32 17
81 0F 26A 74 51 32 17 08 CF 7C 92F C8 81 F0 26 A7 E5 132 017 E0

Page 3 of 3
F0 26 7 E5 32 01 E0 CF 87 92 C B8 F F2 A 4E 13 01 E 8C
F2 A7 4E 13 01 7E 8C 87 C9 FC 8B 1F 0F 6A 74E 51 20 7E 08 F8
3. Merits and Demerits of Air Transportation

OR

6A 4E 51 20 7E 08 F8 C 2F 8B 81 0F 26A 74 5 32 17 08 CF 7C
74 51 320 17 08 CF 7C 92F C8 81 F0 26 74 E5 132 017 E0 CF 87C 92
E5 32 17 E0 CF 87 92 C B8 F0 F2 A7 E 13 01 E0 8C 87 9 FC
13 01 E0 8C 87 C9 FC 8B 1F F2 6A 4E 513 20 7E 8C F8 C9 2F 8B
20 7E 8C F8 C9 2F 8B 81 0F 6A 74 51 20 17 08 F 7C 2F C8 81

transport, responding fast to customers’ requests, etc.

17 08 F 7C 2F C8 8 F0 26 7 E5 32 17 E0 CF 87 92 C B8 F
is a tough business. Some of the problems faced by it are:

E0 CF 87 92 C B8 1F F2 A 4E 13 01 E 8C 8 C9 FC 8B 1F 0F

****************
means loss of sale and build-up of unwanted inventory.

to wrong inputs from feedbacks and improper surveys.

8C 87 C9 FC 8B 1F 0F 6A 74E 51 20 7E 08C F8 7C 2F 8B 81 0F 26A
F8 C9 2F 8B 81 0F 26A 74 51 320 17 08 F 7C 92F C8 81 F0 26 7
7C 2F C8 81 F0 26 7 E5 32 17 E0 CF 87C 92 C B8 F0 F2 A7 4E
92 C8 B8 F0 F26 A7 4E5 13 01 E0 8C 87 92 FC 8B 1F F2 6A 4E 513

other suggestions in order to reduce inventory carrying costs.

FC B 1F F2 A 4E 13 20 7E 8C F8 C9 F 8B 81 0F 6A 74 51 20

2FC8B81F0F26A74E5132017E08CF87C9
8B 81F 0F 6A 74E 51 20 17E 08 F8 7C 2F C8B 81 F0F 26 74 E5 32 17
D. Discuss RFID & EDI, and also explain their merits and demerits.

81 0F 26A 74 51 32 17 08 CF 7C 92F C8 81 F0 26 A7 E5 132 017 E0

F0 26 7 E5 32 01 E0 CF 87 92 C B8 F F2 A 4E 13 01 E 8C
Q.5 Write short notes on following. (Attempt Any 3 Questions out of 5)

F2 A7 4E 13 01 7E 8C 87 C9 FC 8B 1F 0F 6A 74E 51 20 7E 08 F8
6A 4E 51 20 7E 08 F8 C 2F 8B 81 0F 26A 74 5 32 17 08 CF 7C
74 51 320 17 08 CF 7C 92F C8 81 F0 26 74 E5 132 017 E0 CF 87C 92
E5 32 17 E0 CF 87 92 C B8 F0 F2 A7 E 13 01 E0 8C 87 9 FC
13 01 E0 8C 87 C9 FC 8B 1F F2 6A 4E 513 20 7E 8C F8 C9 2F 8B
20 7E 8C F8 C9 2F 8B 81 0F 6A 74 51 20 17 08 F 7C 2F C8 81 Any misjudge of the market can also mean closing down of the company.
17 08 F 7C 2F C8 8 F0 26 7 E5 32 17 E0 CF 87 92 C B8 F
Q. 5 Case Study – Read following case and attempt the given below questions.

E0 CF 87 92 C B8 1F F2 A 4E 13 01 E 8C 8 C9 FC 8B 1F 0F
8C 87 C9 FC 8B 1F 0F 6A 74E 51 20 7E 08C F8 7C 2F 8B 81 0F 26A
F8 C9 2F 8B 81 0F 26A 74 51 320 17 08 F 7C 92F C8 81 F0 26 7
C. Discuss the concept of integrated logistics with respect to Inbound, Outbound &

7C 2F C8 81 F0 26 7 E5 32 17 E0 CF 87C 92 C B8 F0 F2 A7 4E
92 C8 B8 F0 F26 A7 4E5 13 01 E0 8C 87 92 FC 8B 1F F2 6A 4E 5
Paper / Subject Code: 46001 / Logistics & Supply Chain Management

You are required to study and guide the company regarding the following matters.

languages, toys for different age ranges, packaging, effecting savings on damages/
FC B 1F F2 A 4E 13 20 7E 8C F8 C9 F 8B 81 0F 6A 74 51

b) Advantages of outsourcing in terms of preparing girls’ and boys’ toys, toys in local
8B 81F 0F 6A 74E 51 20 17E 08 F8 7C 2F C8B 81 F0F 26 74 E5 3

c) How to cut down cost on advertisement campaigns by alternative forms of spreading

81 0F 26A 74 51 32 17 08 CF 7C 92F C8 81 F0 26 A7 E5 132
F0 26 7 E5 32 01 E0 CF 87 92 C B8 F F2 A 4E 13

a) Warehousing at distribution centers and large retailers to cut down inventory costs plus
You are called upon by the management of Super Robots to head their logistics operations.
F2 A7 4E 13 01 7E 8C 87 C9 FC 8B 1F 0F 6A 74E 51 20 Marketing strategies are far from adequate. They are not effective enough to counter the
There are high marketing and promotional costs. If these programs go out, the sales drop

6A 4E 51 20 7E 08 F8 C 2F 8B 81 0F 26A 74 5 32 1
74 51 320 17 08 CF 7C 92F C8 81 F0 26 74 E5 132 017
There is a massive sale during the festival seasons. If the company’s product is delayed, the

E5 32 17 E0 CF 87 92 C B8 F0 F2 A7 E 13 01
“Fashion” or “cult” status products influence the market. Any wrong decision in this matter,
15

(5)
(5)
(5)
(7)
(8)

13 01 E0 8C 87 C9 FC 8B 1F F2 6A 4E 513 20 7E
20 7E 8C F8 C9 2F 8B 81 0F 6A 74 51 20 17
The company relies mainly on hired fleet of road transport. The services are not up to the mark

17 08 F 7C 2F C8 8 F0 26 7 E5 32 17 E0
in terms of delivery schedules, safety of goods from pilferage/theft, and mishandling of product.

E0 CF 87 92 C B8 1F F2 A 4E 13 01 E 8
The company has problems regarding stock holding at its distribution centers. This is mainly due
manufacturing unit is situated in Mumbai, while its sales and marketing are spread over a large

competitors have sprung in the field. Far from child’s play, the company found that the toys’ sector
Super Robots is a toy manufacturing company which is in the business for the past two decades. The

geographical area, especially in the major cities across the country. Over the years, a number of

8C 87 C9 FC 8B 1F 0F 6A 74E 51 20 7E 08C
F8 C9 2F 8B 81 0F 26A 74 51 320 17 08
7C 2F C8 81 F0 26 7 E5 32 17 E0 CF
92 C8 B8 F0 F26 A7 4E5 13 01 E0 8C
FC B 1F F2 A 4E 13 20 7E 8C F8
8B 81F 0F 6A 74E 51 20 17E 08 F8 7
81 0F 26A 74 51 32 17 08 CF 7C
F 2 E 0 E C 8
 32 C A 2A A1 56 34 B5 A 41
32 3CC CA7 72A A16 656 134 B5F FA0 041AA60
3C A 2 A 5 13 B A 4 6 6A
3C CA 72AAA1 1656 613 4B5 5FA 041 1A6 06A F5
C 7 4 F 0 A 0 3
CC A7 2A A16 6561 134 B5F A0 41A 60 6AF F53 323
A 2A A1 56 34 B5 A0 41 60 6A 53 323 CC
CA 72 A 65 13 B FA 4 A6 6A F5 32 C A
A 1 6 4 5 1 0 3 C 7
A7 72A A16 656 134 B5F FA0 041AA60 6AF F53 323 3CC A72 2AA
2A A1 56 134 B5 A0 41 60 6A 53 323 CC A7 AA 16
72 A 65 13 B FA 4 A6 6A F5 32 C A 2A 1 56
A 16 6 4 5F 0 1A 0 F 3 3 C 72 A 6 1
AAA16 561 134B B5F A04 41A 606 6AF 533 323C CCAA72 AA 165 5613 34B
5 3 A 6 A 5 2 A 1 6 4 5

Q.2.
A1 1656 613 4B5 5FA 041 1A6 06A F53 332 3CC CA7 72A A16 656 134 B5F FA0
4 0

75248
6 F 0 A F 3 2 A 1 B A 4
16 561 134B B5F A04 41A 606 6AF 533 323C CCAA72 AA 165 5613 34B 5FA 041 1A6
5 A 5 A 1 5

Q.2. a)
b)
1)
Q.1. a)

Q.1. b)
65 613 34B5 5FA 041 1A6 606AAF5 332 23C CA7 72A A1 656 6134 4B5 FA0 041AA60 06A
61 4B F 04 A 06 F 33 3C CA 2A A 65 13 B5 FA 41 6 6A F5
34 5F A0 1A 60 AF 53 23 C 72 A 16 61 4B F 04 A 06 F 33
B5 A 41 6 6A 5 32 CC A7 A 16 56 34 5F A0 1A 60 AF 53 23
FA 041 A6 06A F5 332 3C A 2A A1 56 134 B5 A0 41 60 6A 53 323 CC

9.
8.
7.
6.
5.
4.
3.
2.
1.
04 A6 06 F5 332 3C CA 72A A1 656 134 B5 FA 41 A6 6A F53 32 CC A7

10.
1A 06 AF 33 3C CA 72 A 65 13 B FA 04 A6 06 F5 32 3C A 2A
60 AF 53 23 C 72 AA 16 61 4B 5FA 04 1A 06 AF 33 3C CA 72A A1
6A 53 32 CC A7 A 16 56 34 5F 0 1A 60 AF 53 23 C 72 A 65
F5 32 3C A 2A A1 56 134 B5 A0 41A 60 6A 53 323 CC A7 AA 16 61
33 3C CA 72A A1 65 13 B5 FA 41 6 6A F5 32 CC A7 2A 1 56 34
23 C 72 A 65 61 4B FA 04 A 06 F 33 3C A 2A A1 65 13 B5
CC A7 A 16 61 34 5F 0 1A 60 AF 53 23 C 72 A 65 61 4B FA
A7 2A A16 56 34 B5F A0 41A 60 6AF 53 323 CC A72 AA 16 61 34B 5F 04

E-wallet
2A A1 56 134 B5 A0 41 60 6A 53 323 CC A7 AA 16 561 34B 5F A0 1A
A1 656 13 B5 FA 41 A6 6A F53 32 CC A7 2A 16 56 34 5F A0 41A 60

Prospecting
65 13 4B5 FA 041 A6 06A F5 32 3C A7 2A A1 56 134 B5 A0 41A 60 6A

__________benefit.
61 4B F 04 A 06 F 33 3C CA 2A A 65 13 B5 FA 41 6 6A F5

Target market
34 5F A0 1A 60 AF 53 23 C 72 A 16 61 4B F 04 A 06 F 33

Vendor Rating

E-procurement
B5 A 41 6 6A 5 32 CC A7 A 16 56 34 5F A0 1A 60 AF 53 23

source and information.

Market Research
Post - Evaluation
FA 041 A6 06A F5 332 3C A 2A A1 56 134 B5 A0 41 60 6A 53 323 CC

Industrial material
04 A6 06 F5 332 3C CA 72A A1 656 134 B5 FA 41 A6 6A F53 32 CC A7 (Levels, reach, attributes)

(Longer, Broader, Shorter)

1A 06 AF 33 3C CA 72 A 65 13 B FA 04 A6 06 F5 32 3C A 2A

One level marketing

Match the columns (Any 7)

Column A

Advertising response
60 AF 53 23 C 72 AA 16 61 4B 5FA 04 1A 06 AF 33 3C CA 72A A1
6A 53 32 CC A7 A 16 56 34 5F 0 1A 60 AF 53 23 C 72 A 65
F5 32 3C A 2A A1 56 134 B5 A0 41A 60 6A 53 323 CC A7 AA 16 61

(Individual, Company, Mutual)

(Vendor, Supplier, Gate keeper)

33 3C CA 72A A1 65 13 B5 FA 41 6 6A F5 32 CC A7 2A 1 56 34
23 C 72 A 65 61 4B FA 04 A 06 F 33 3C A 2A A1 65 13 B5
Multiple choice questions (Any 8)

CC A7 A 16 61 34 5F 0 1A 60 AF 53 23 C 72 A 65 61 4B FA
ii) Figures to the right indicate full marks

A7 2A A16 56 34 B5F A0 41A 60 6AF 53 323 CC A72 AA 16 61 34B 5F 04

2A A1 56 134 B5 A0 41 60 6A 53 323 CC A7 AA 16 561 34B 5F A0 1A
A1 656 13 B5 FA 41 A6 6A F53 32 CC A7 2A 16 56 34 5F A0 41A 60

8) EPO stands for ______________ order.

65 13 4B5 FA 041 A6 06A F5 32 3C A7 2A A1 56 134 B5 A0 41A 60 6A

OR

Page 1 of 2
( 2½ Hours )

j.
i.
f.
61 4B F 04 A 06 F 33 3C CA 2A A 65 13 B5 FA 41 6 6A F5

e.
c.
a.

g.
h.
d.
b.
___________ is a part of product research.

(E-procurement, E-ordering, E-auctioning)

34 5F A0 1A 60 AF 53 23 C 72 A 16 61 4B F 04 A 06 F 33
B5 A 41 6 6A 5 32 CC A7 A 16 56 34 5F A0 1A 60 AF 53 23
Note: i) All questions are compulsory with internal choice

FA 041 A6 06A F5 332 3C A 2A A1 56 134 B5 A0 41 60 6A 53 323 CC

04 A6 06 F5 332 3C CA 72A A1 656 134 B5 FA 41 A6 6A F53 32 CC A7
(Advertising, Tele-marketing, Sales promotion)
2) ___________ is done on the basis income level.

1A 06 AF 33 3C CA 72 A 65 13 B FA 04 A6 06 F5 32 3C A 2A
(natural product, service product, durable goods)
(Test marketing, Media decision, pricing policies)

60 AF 53 23 C 72 AA 16 61 4B 5FA 04 1A 06 AF 33 3C CA 72A A1

Raw
6A 53 32 CC A7 A 16 56 34 5F 0 1A 60 AF 53 23 C 72 A 65
5) _________ is one of the example of direct channel.

6AF53323CCA72AA1656134B5FA041A60
Direct
F5 32 3C A 2A A1 56 134 B5 A0 41A 60 6A 53 323 CC A7 AA 16 61
33 3C CA 72A A1 65 13 B5 FA 41 6 6A F5 32 CC A7 2A 1 56 34
23 C 72 A 65 61 4B FA 04 A 06 F 33 3C A 2A A1 65 13 B5
CC A7 A 16 61 34 5F 0 1A 60 AF 53 23 C 72 A 65 61 4B FA
A7 2A A16 56 34 B5F A0 41A 60 6AF 53 323 CC A72 AA 16 61 34B 5F 04
2A A1 56 134 B5 A0 41 60 6A 53 323 CC A7 AA 16 561 34B 5F A0 1A

End consumer

Define Industrial Marketing. Classify the Industrial Products

A1 656 13 B5 FA 41 A6 6A F53 32 CC A7 2A 16 56 34 5F A0 41A 60

After Purchase

Explain the Three levels of Industrial Marketing Environment

Prepaid account
65 13 4B5 FA 041 A6 06A F5 32 3C A7 2A A1 56 134 B5 A0 41A 60 6A
61 4B F 04 A 06 F 33 3C CA 2A A 65 13 B5 FA 41 6 6A F5

Promotional Tool
(Electronic Paying, Electronic Purchase, Electronic Performing)

34 5F A0 1A 60 AF 53 23 C 72 A 16 61 4B F 04 A 06 F 33

Vendor Evaluation
Intermediary action
B5 A 41 6 6A 5 32 CC A7 A 16 56 34 5F A0 1A 60 AF 53 23

What is Vendor analysis? State the criteria for selecting the vendor
Column B
FA 041 A6 06A F5 332 3C A 2A A1 56 134 B5 A0 41 60 6A 53 323 CC
4) _____________ is one of the important factors of the product policy

04 A6 06 F5 332 3C CA 72A A1 656 134 B5 FA 41 A6 6A F53 32 CC A7

1A 06 AF 33 3C CA 72 A 65 13 B FA 04 A6 06 F5 32 3C A 2A 10) Industrial channels are usually __________ than consumer channels.
60 AF 53 23 C 72 AA 16 61 4B 5FA 04 1A 06 AF 33 3C CA 72A A

Commercial Transactions
6A 53 32 CC A7 A 16 56 34 5F 0 1A 60 AF 53 23 C 72 A
F5 32 3C A 2A A1 56 134 B5 A0 41A 60 6A 53 323 CC A7 AA 1

Supporting market activities

Paper / Subject Code: 46016 / Elective: Marketing : Industrial Management.

7) ______________ is B2B or B2C purchase and sale of supplies on Internet.

33 3C CA 72A A1 65 13 B5 FA 41 6 6A F5 32 CC A7 2A 1
3) Positioning by ___________ refers to the benefits, features of the offerings.

23 C 72 A 65 61 4B FA 04 A 06 F 33 3C A 2A A1 65
CC A7 A 16 61 34 5F 0 1A 60 AF 53 23 C 72 A 65
6) Business networking is all about interacting with people and engaging them for

9) _________ are the members who control the flow of information between a
(Benefit segmentation, geographic segmentation, psychographic segmentation)

A7 2A A16 56 34 B5F A0 41A 60 6AF 53 323 CC A72 AA 16 6

2A A1 56 134 B5 A0 41 60 6A 53 323 CC A7 AA 16 561
A1 656 13 B5 FA 41 A6 6A F53 32 CC A7 2A 16 56
65 13 4B5 FA 041 A6 06A F5 32 3C A7 2A A1 56 134
61 4B F 04 A 06 F 33 3C CA 2A A 65 13
(07)

(07)
(08)
(15)
(08)

34 5F A0 1A 60 AF 53 23 C 72 A 16 61 4B
B5 A 41 6 6A 5 32 CC A7 A 16 56 34
[Total Marks: 75]

FA 041 A6 06A F5 332 3C A 2A A1 56 134 B5

04 A6 06 F5 332 3C CA 72A A1 656 134 B5
1A 06 AF 33 3C CA 72 A 65 13 B F
60 AF 53 23 C 72 AA 16 61 4B 5FA
6A 53 32 CC A7 A 16 56 34 5F 0
F5 32 3C A 2A A1 56 134 B5 A0
C 7 6 F
 32 C A 2A A1 56 34 B5 A 41
32 3CC CA7 72A A16 656 134 B5F FA0 041AA60
3C A 2 A 5 13 B A 4 6 6A
3C CA 72AAA1 1656 613 4B5 5FA 041 1A6 06A F5
C 7 4 F 0 A 0 3
CC A7 2A A16 6561 134 B5F A0 41A 60 6AF F53 323
A 2A A1 56 34 B5 A0 41 60 6A 53 323 CC
CA 72 A 65 13 B FA 4 A6 6A F5 32 C A
A 1 6 4 5 1 0 3 C 7
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2A A1 56 134 B5 A0 41 60 6A 53 323 CC A7 AA 16
72 A 65 13 B FA 4 A6 6A F5 32 C A 2A 1 56
A 16 6 4 5F 0 1A 0 F 3 3 C 72 A 6 1
AAA16 561 134B B5F A04 41A 606 6AF 533 323C CCAA72 AA 165 5613 34B
5 3 A 6 A 5 2 A 1 6 4 5

Q.4

Q.5.
Q.5.
Q.3.
A1 1656 613 4B5 5FA 041 1A6 06A F53 332 3CC CA7 72A A16 656 134 B5F FA0
4 0

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6 F 0 A F 3 2 A 1 B A 4
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5 A 5 A 1 5

c)
Q.4. a)
Q.3. a)

d)
b)
b)
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04 A6 06 F5 332 3C CA 72A A1 656 134 B5 FA 41 A6 6A F53 32 CC A7
1A 06 AF 33 3C CA 72 A 65 13 B FA 04 A6 06 F5 32 3C A 2A
60 AF 53 23 C 72 AA 16 61 4B 5FA 04 1A 06 AF 33 3C CA 72A A1
6A 53 32 CC A7 A 16 56 34 5F 0 1A 60 AF 53 23 C 72 A 65
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23 C 72 A 65 61 4B FA 04 A 06 F 33 3C A 2A A1 65 13 B5
CC A7 A 16 61 34 5F 0 1A 60 AF 53 23 C 72 A 65 61 4B FA
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A1 656 13 B5 FA 41 A6 6A F53 32 CC A7 2A 16 56 34 5F A0 41A 60
65 13 4B5 FA 041 A6 06A F5 32 3C A7 2A A1 56 134 B5 A0 41A 60 6A

d) E-Payments
61 4B F 04 A 06 F 33 3C CA 2A A 65 13 B5 FA 41 6 6A F5
34 5F A0 1A 60 AF 53 23 C 72 A 16 61 4B F 04 A 06 F 33
B5 A 41 6 6A 5 32 CC A7 A 16 56 34 5F A0 1A 60 AF 53 23

c) Personal Selling
a) Sales Promotion
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04 A6 06 F5 332 3C CA 72A A1 656 134 B5 FA 41 A6 6A F53 32 CC A7
1A 06 AF 33 3C CA 72 A 65 13 B FA 04 A6 06 F5 32 3C A 2A
60 AF 53 23 C 72 AA 16 61 4B 5FA 04 1A 06 AF 33 3C CA 72A A1

b) Business Networking
6A 53 32 CC A7 A 16 56 34 5F 0 1A 60 AF 53 23 C 72 A 65 Write Short Notes on: (Any 3)
Illustrate Product classification

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33 3C CA 72A A1 65 13 B5 FA 41 6 6A F5 32 CC A7 2A 1 56 34
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CC A7 A 16 61 34 5F 0 1A 60 AF 53 23 C 72 A 65 61 4B FA
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2A A1 56 134 B5 A0 41 60 6A 53 323 CC A7 AA 16 561 34B 5F A0 1A
A1 656 13 B5 FA 41 A6 6A F53 32 CC A7 2A 16 56 34 5F A0 41A 60
State & explain the types of Advertising

65 13 4B5 FA 041 A6 06A F5 32 3C A7 2A A1 56 134 B5 A0 41A 60 6A

OR
OR
OR

Page 2 of 2
Discuss the industrial marketing channels

61 4B F 04 A 06 F 33 3C CA 2A A 65 13 B5 FA 41 6 6A F5
34 5F A0 1A 60 AF 53 23 C 72 A 16 61 4B F 04 A 06 F 33
B5 A 41 6 6A 5 32 CC A7 A 16 56 34 5F A0 1A 60 AF 53 23
e) Industrial Marketing Communication
Explain the role of advertising in B2B market

FA 041 A6 06A F5 332 3C A 2A A1 56 134 B5 A0 41 60 6A 53 323 CC

04 A6 06 F5 332 3C CA 72A A1 656 134 B5 FA 41 A6 6A F53 32 CC A7
1A 06 AF 33 3C CA 72 A 65 13 B FA 04 A6 06 F5 32 3C A 2A
____________________
60 AF 53 23 C 72 AA 16 61 4B 5FA 04 1A 06 AF 33 3C CA 72A A1
6A 53 32 CC A7 A 16 56 34 5F 0 1A 60 AF 53 23 C 72 A 65

6AF53323CCA72AA1656134B5FA041A60
F5 32 3C A 2A A1 56 134 B5 A0 41A 60 6A 53 323 CC A7 AA 16 61
Explain the approaches for selecting the target market

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23 C 72 A 65 61 4B FA 04 A 06 F 33 3C A 2A A1 65 13 B5
CC A7 A 16 61 34 5F 0 1A 60 AF 53 23 C 72 A 65 61 4B FA
A7 2A A16 56 34 B5F A0 41A 60 6AF 53 323 CC A72 AA 16 61 34B 5F 04
2A A1 56 134 B5 A0 41 60 6A 53 323 CC A7 AA 16 561 34B 5F A0 1A
A1 656 13 B5 FA 41 A6 6A F53 32 CC A7 2A 16 56 34 5F A0 41A 60
65 13 4B5 FA 041 A6 06A F5 32 3C A7 2A A1 56 134 B5 A0 41A 60 6A
What is E-Commerce? Explain the forms of B2B E-commerce

61 4B F 04 A 06 F 33 3C CA 2A A 65 13 B5 FA 41 6 6A F5
34 5F A0 1A 60 AF 53 23 C 72 A 16 61 4B F 04 A 06 F 33
B5 A 41 6 6A 5 32 CC A7 A 16 56 34 5F A0 1A 60 AF 53 23
What is Market Research? State the importance of market research

FA 041 A6 06A F5 332 3C A 2A A1 56 134 B5 A0 41 60 6A 53 323 CC

04 A6 06 F5 332 3C CA 72A A1 656 134 B5 FA 41 A6 6A F53 32 CC A7
1A 06 AF 33 3C CA 72 A 65 13 B FA 04 A6 06 F5 32 3C A 2A
60 AF 53 23 C 72 AA 16 61 4B 5FA 04 1A 06 AF 33 3C CA 72A A
6A 53 32 CC A7 A 16 56 34 5F 0 1A 60 AF 53 23 C 72 A
What is Product Positioning? Elaborate the product positioning strategies

F5 32 3C A 2A A1 56 134 B5 A0 41A 60 6A 53 323 CC A7 AA 1

Paper / Subject Code: 46016 / Elective: Marketing : Industrial Management.

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23 C 72 A 65 61 4B FA 04 A 06 F 33 3C A 2A A1 65
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2A A1 56 134 B5 A0 41 60 6A 53 323 CC A7 AA 16 561
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65 13 4B5 FA 041 A6 06A F5 32 3C A7 2A A1 56 134
61 4B F 04 A 06 F 33 3C CA 2A A 65 13
(15)
(15)
(07)
(08)
(07)
(08)
(15)
(07)
(08)

34 5F A0 1A 60 AF 53 23 C 72 A 16 61 4B
B5 A 41 6 6A 5 32 CC A7 A 16 56 34
FA 041 A6 06A F5 332 3C A 2A A1 56 134 B5
04 A6 06 F5 332 3C CA 72A A1 656 134 B5
1A 06 AF 33 3C CA 72 A 65 13 B F
60 AF 53 23 C 72 AA 16 61 4B 5FA
6A 53 32 CC A7 A 16 56 34 5F 0
F5 32 3C A 2A A1 56 134 B5 A0
C 7 6 F
 C E E D 4 F 76 B E A0
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2 F D 7
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E6 D 42 0FF 76 B E2 0 DD 1F F7 C3 E6
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62 C 2 F 6D 7 2A 06 D F9 7 36 6 62
62 DC 420 0FF7 76D B7E E2A 06DDD1 1F9 F7C C36 E6E E62DDC4
D 4 F E
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2 2 D 7 6 C F
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0 7 E A D 1 9 C E D 4 F 7 B
C4 420F FF7 6DB B7E 2A 06D D1 F9F F7C 36E E6E 62D C4 20F F76 6DB 7E

a) high
20 F7 6D 7E 2A 06D D1 F9 7C 36E 6E 62D C4 20F F7 DB 7E 2A

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42 FF 6D B7 2 06 D F F7 36 6 62 C 20 F 6D 7 2A 06
0F 7 B E A D 1 9F C E E D 4 F 76 B E 0 D

a) formal
customers.
customers.

over times.
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2
F7 DB 7E A 6D D1 9F 7C 6E 6E 2D C4 0F 76 DB 7E A0 6D 1 9F

a) customers
6D 7 2A 06 D F9 7C 36 6E 62 C 20 F7 D 7E 2A 6D D1 F9 7C

a) call routing

a) cross-selling
B7 E2A 06 DD 1F9 F7 36 E6 62 DC 420 FF 6D B7 2A 06 D F9 F7C 36

a) acquaintance
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A0 6D 1F 9F C3 6E E6 2D 42 0F 76 B E2 A0 DD 1F 9F7 C3 E6 E6
6D D1 9F 7C 6E 6E 2D C4 0F F76 DB 7E A0 6D 1F 9F C3 6E E6 2D
D1 F9F 7C 36E 6E 62D C4 20F F7 DB 7E 2A 6D D1 9F 7C 6E 6E6 2D C4

a) business view data

b) low
F9 7C 36 6E 62D C4 20 F7 6D 7E 2A 06D D1 F9F 7C 36E 6E 2D C4 20F

c) contact management
F7 36 E6 62 C 20 FF 6D B7 2A 06 D F9 7C 36 6E 62 C 20 F7
C3 E6 E6 D 42 FF 76 B E2 0 DD 1F F7 3 E6 62 DC 42 FF 6D

d)Traffic analysis
6E E6 2D C4 0F 76 DB 7E2 A0 6D 1F 9F C3 6E E6 D 42 0FF 76 B
6E 2D C4 20F F7 DB 7E A 6D D1 9F 7C 6E 6E 2D C4 0F 76 DB 7E
62 C 20 F7 6D 7E 2A 06D D1 F9 7C 36 6E 62D C4 20F F7 DB 7E 2A
DC 42 FF 6D B7 2 06 D F F7 36 E6 62 C 20 F 6D 7 2A 06
42 0FF 76D B7 E2 A06 DD 1F 9F7 C36 E6 E62 DC 420 FF 76D B7 E2A 06 DD
0F 76 B E A0 D 1F 9F C3 E E6 D 42 FF 76 B E2 0 DD 1F
F7 DB 7E 2A 6D D1 9F 7C 6E 6E 2D C4 0F 76 DB 7E A0 6D 1 9F
6D 7 2A 06 D F9 7C 36 6E 62 C 20 F7 D 7E 2A 6D D1 F9 7C

b) employees
B7 E2A 06 DD 1F9 F7 36 E6 62 DC 420 FF 6D B7 2A 06 D F9 F7C 36
E2 0 DD 1F F7 C3 E6 E6 DC 42 FF 76D B7 E2 06 DD 1F F7 36 E6

b) friend
b) informal c) shared
A0 6D 1F 9F C3 6E E6 2D 42 0F 76 B E2 A0 DD 1F 9F7 C3 E6 E6
c) medium

6D D1 9F 7C 6E 6E 2D C4 0F F76 DB 7E A0 6D 1F 9F C3 6E E6 2D

b) upselling

vi) _______ is the heart of selling process.

D1 F9F 7C 36E 6E 62D C4 20F F7 DB 7E 2A 6D D1 9F 7C 6E 6E6 2D C4
F9 7C 36 6E 62D C4 20 F7 6D 7E 2A 06D D1 F9F 7C 36E 6E 2D C4 20F
F7 36 E6 62 C 20 FF 6D B7 2A 06 D F9 7C 36 6E 62 C 20 F7
C3 E6 E6 D 42 FF 76 B E2 0 DD 1F F7 3 E6 62 DC 42 FF 6D
6E E6 2D C4 0F 76 DB 7E2 A0 6D 1F 9F C3 6E E6 D 42 0FF 76 B

viii) Privacy laws protect the interest of _______

ii) Figures to the right indicate full marks.

6E 2D C4 20F F7 DB 7E A 6D D1 9F 7C 6E 6E 2D C4 0F 76 DB 7E
62 C 20 F7 6D 7E 2A 06D D1 F9 7C 36 6E 62D C4 20F F7 DB 7E 2A
DC 42 FF 6D B7 2 06 D F F7 36 E6 62 C 20 F 6D 7 2A 06
Q.1 A) Multiple choice questions: (Answer any 8)

d) none
d) none
(2 ½ Hours)

42 0FF 76D B7 E2 A06 DD 1F 9F7 C36 E6 E62 DC 420 FF 76D B7 E2A 06 DD

i) Long term CRM involves _______ operational cost.

0F 76 B E A0 D 1F 9F C3 E E6 D 42 FF 76 B E2 0 DD 1F
b) call scripting c) personalization

Page 1 of 2
vii)_______ is also known as opportunity management.

i) Win back is the first stage in the CRM strategy cycle.

F7 DB 7E 2A 6D D1 9F 7C 6E 6E 2D C4 0F 76 DB 7E A0 6D 1 9F

d) knowledge management
6D 7 2A 06 D F9 7C 36 6E 62 C 20 F7 D 7E 2A 6D D1 F9 7C

c) organizations
B7 E2A 06 DD 1F9 F7 36 E6 62 DC 420 FF 6D B7 2A 06 D F9 F7C 36

a) customer relationship management b) lead management

E2 0 DD 1F F7 C3 E6 E6 DC 42 FF 76D B7 E2 06 DD 1F F7 36 E6
A0 6D 1F 9F C3 6E E6 2D 42 0F 76 B E2 A0 DD 1F 9F7 C3 E6 E6

c) partner

iii) Event based marketing is also known as trigger marketing.

6D D1 9F 7C 6E 6E 2D C4 0F F76 DB 7E A0 6D 1F 9F C3 6E E6 2D
D1 F9F 7C 36E 6E 62D C4 20F F7 DB 7E 2A 6D D1 9F 7C 6E 6E6 2D C4
c) both a & b

b) warehouse data c) transaction data

D1F9F7C36E6E62DC420FF76DB7E2A06D
F9 7C 36 6E 62D C4 20 F7 6D 7E 2A 06D D1 F9F 7C 36E 6E 2D C4 20F
iii) _________is an act of selling additional products to customers.

a) customer delight b) customer satisfaction c) customer retention

F7 36 E6 62 C 20 FF 6D B7 2A 06 D F9 7C 36 6E 62 C 20 F7
C3 E6 E6 D 42 FF 76 B E2 0 DD 1F F7 3 E6 62 DC 42 FF 6D
6E E6 2D C4 0F 76 DB 7E2 A0 6D 1F 9F C3 6E E6 D 42 0FF 76 B

ii)Cyber agents are viable means of providing basic customer support.

NOTE- i) All the questions are compulsory subject to internal choice.

6E 2D C4 20F F7 DB 7E A 6D D1 9F 7C 6E 6E 2D C4 0F 76 DB 7E

d) all
62 C 20 F7 6D 7E 2A 06D D1 F9 7C 36 6E 62D C4 20F F7 DB 7E 2A
DC 42 FF 6D B7 2 06 D F F7 36 E6 62 C 20 F 6D 7 2A 06
42 0FF 76D B7 E2 A06 DD 1F 9F7 C36 E6 E62 DC 420 FF 76D B7 E2A 06 DD
0F 76 B E A0 D 1F 9F C3 E E6 D 42 FF 76 B E2 0 DD 1F
F7 DB 7E 2A 6D D1 9F 7C 6E 6E 2D C4 0F 76 DB 7E A0 6D 1 9F
a) clickstream analysis b) online analytical process c) collaborative filtering

6D 7 2A 06 D F9 7C 36 6E 62 C 20 F7 D 7E 2A 6D D1 F9 7C
B7 E2A 06 DD 1F9 F7 36 E6 62 DC 420 FF 6D B7 2A 06 D F9 F7C 36

Q.1. B) State whether the given statements are true or false:- (Answer any 7)
E2 0 DD 1F F7 C3 E6 E6 DC 42 FF 76D B7 E2 06 DD 1F F7 36 E6
d) none

iv)Calls made by customers to the call centres is a part of inbound communication.

A0 6D 1F 9F C3 6E E6 2D 42 0F 76 B E2 A0 DD 1F 9F7 C3 E6 E6
d) channel optimization

ix)_______ relationship exists when a customer has tried a product for the first time.
6D D1 9F 7C 6E 6E 2D C4 0F F76 DB 7E A0 6D 1F 9F C3 6E E6 2D

d) stranger
D1 F9F 7C 36E 6E 62D C4 20F F7 DB 7E 2A 6D D1 9F 7C 6E 6E6 2D

d) reference data
F9 7C 36 6E 62D C4 20 F7 6D 7E 2A 06D D1 F9F 7C 36E 6E 2D C
Marks : 75

d) customer loyalty
iv)_______ is a method of recommending products or services to customers on websites.
Paper / Subject Code: 46013 / Marketing: Customer Relationship Management

F7 36 E6 62 C 20 FF 6D B7 2A 06 D F9 7C 36 6E 62 C
C3 E6 E6 D 42 FF 76 B E2 0 DD 1F F7 3 E6 62 DC 4
6E E6 2D C4 0F 76 DB 7E2 A0 6D 1F 9F C3 6E E6 D 42
ii)______ means transferring the call to the available agent to reduce the waiting time of the

x) ______ are calculations or summaries of historical information that often compares trends

(7)
(8)

6E 2D C4 20F F7 DB 7E A 6D D1 9F 7C 6E 6E 2D C4 0
v) A service level agreement(SLA) is a tool for building _____ relationship with high value

62 C 20 F7 6D 7E 2A 06D D1 F9 7C 36 6E 62D C4 20F

DC 42 FF 6D B7 2 06 D F F7 36 E6 62 C 20
42 0FF 76D B7 E2 A06 DD 1F 9F7 C36 E6 E62 DC 420 FF
0F 76 B E A0 D 1F 9F C3 E E6 D 42 FF
F7 DB 7E 2A 6D D1 9F 7C 6E 6E 2D C4 0F 76
6D 7 2A 06 D F9 7C 36 6E 62 C 20 F7
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E2 0 DD 1F F7 C3 E6 E6 DC 42 FF 76D
A0 6D 1F 9F C3 6E E6 2D 42 0F 76 B
6D D1 9F 7C 6E 6E 2D C4 0F F76 DB
D1 F9F 7C 36E 6E 62D C4 20F F7 DB 7
F9 7 36 6 62 C 20 F 6D 7
 C E E D 4 F 76 B E A0
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6E E 2D C4 0F 7 DB 7E A 6D 1
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2 F D 7
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E6 D 42 0FF 76 B E2 0 DD 1F F7 C3 E6
6E 2D C4 0F 7 DB 7E A 6D 1 9F C 6E E
62 C 2 F 6D 7 2A 06 D F9 7 36 6 62
62 DC 420 0FF7 76D B7E E2A 06DDD1 1F9 F7C C36 E6E E62DDC4
D 4 F E
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2 2 D 7 6 C F
DC C42 0FF F76DDB7 7E2 A06 6DD 1F 9F7 C36 6E6 E62 2DC 420 0FF 76D
0 7 E A D 1 9 C E D 4 F 7 B

Q.2

Q.4.
Q.3.
C4 420F FF7 6DB B7E 2A 06D D1 F9F F7C 36E E6E 62D C4 20F F76 6DB 7E
20 F7 6D 7E 2A 06D D1 F9 7C 36E 6E 62D C4 20F F7 DB 7E 2A

75398
42 FF 6D B7 2 06 D F F7 36 6 62 C 20 F 6D 7 2A 06
0F 7 B E A D 1 9F C E E D 4 F 76 B E 0 D
0F F76 6DB 7E 2A0 06D D1F F9F 7C3 36E 6E6 62D C42 20FF F76 DB 7E2 2A0 6DDD1F
2
F7 DB 7E A 6D D1 9F 7C 6E 6E 2D C4 0F 76 DB 7E A0 6D 1 9F
6D 7 2A 06 D F9 7C 36 6E 62 C 20 F7 D 7E 2A 6D D1 F9 7C
B7 E2A 06 DD 1F9 F7 36 E6 62 DC 420 FF 6D B7 2A 06 D F9 F7C 36

maximum data.
E2 0 DD 1F F7 C3 E6 E6 DC 42 FF 76D B7 E2 06 DD 1F F7 36 E6
A0 6D 1F 9F C3 6E E6 2D 42 0F 76 B E2 A0 DD 1F 9F7 C3 E6 E6
6D D1 9F 7C 6E 6E 2D C4 0F F76 DB 7E A0 6D 1F 9F C3 6E E6 2D
D1 F9F 7C 36E 6E 62D C4 20F F7 DB 7E 2A 6D D1 9F 7C 6E 6E6 2D C4
F9 7C 36 6E 62D C4 20 F7 6D 7E 2A 06D D1 F9F 7C 36E 6E 2D C4 20F
F7 36 E6 62 C 20 FF 6D B7 2A 06 D F9 7C 36 6E 62 C 20 F7
C3 E6 E6 D 42 FF 76 B E2 0 DD 1F F7 3 E6 62 DC 42 FF 6D
6E E6 2D C4 0F 76 DB 7E2 A0 6D 1F 9F C3 6E E6 D 42 0FF 76 B
6E 2D C4 20F F7 DB 7E A 6D D1 9F 7C 6E 6E 2D C4 0F 76 DB 7E

iii) Levels of E-CRM

62 C 20 F7 6D 7E 2A 06D D1 F9 7C 36 6E 62D C4 20F F7 DB 7E 2A
DC 42 FF 6D B7 2 06 D F F7 36 E6 62 C 20 F 6D 7 2A 06
42 0FF 76D B7 E2 A06 DD 1F 9F7 C36 E6 E62 DC 420 FF 76D B7 E2A 06 DD

c) Explain CRM Strategy Cycle.

v) Recent trends in CRM

0F 76 B E A0 D 1F 9F C3 E E6 D 42 FF 76 B E2 0 DD 1F

i) E-mail response system

iv) Ethical Issues in CRM

F7 DB 7E 2A 6D D1 9F 7C 6E 6E 2D C4 0F 76 DB 7E A0 6D 1 9F
6D 7 2A 06 D F9 7C 36 6E 62 C 20 F7 D 7E 2A 6D D1 F9 7C
B7 E2A 06 DD 1F9 F7 36 E6 62 DC 420 FF 6D B7 2A 06 D F9 F7C 36
E2 0 DD 1F F7 C3 E6 E6 DC 42 FF 76D B7 E2 06 DD 1F F7 36 E6

Q.5. a) Explain the features of E-CRM

ii) Social Networking and CRM

A0 6D 1F 9F C3 6E E6 2D 42 0F 76 B E2 A0 DD 1F 9F7 C3 E6 E6
6D D1 9F 7C 6E 6E 2D C4 0F F76 DB 7E A0 6D 1F 9F C3 6E E6 2D
viii) E-CRM is derived from e-commerce.

D1 F9F 7C 36E 6E 62D C4 20F F7 DB 7E 2A 6D D1 9F 7C 6E 6E6 2D C4

F9 7C 36 6E 62D C4 20 F7 6D 7E 2A 06D D1 F9F 7C 36E 6E 2D C4 20F
F7 36 E6 62 C 20 FF 6D B7 2A 06 D F9 7C 36 6E 62 C 20 F7 c) Write a note on Service level Agreement

b) What are the complexities of CRM strategy

C3 E6 E6 D 42 FF 76 B E2 0 DD 1F F7 3 E6 62 DC 42 FF 6D
6E E6 2D C4 0F 76 DB 7E2 A0 6D 1F 9F C3 6E E6 D 42 0FF 76 B

OR
OR
OR
OR

6E 2D C4 20F F7 DB 7E A 6D D1 9F 7C 6E 6E 2D C4 0F 76 DB 7E
a) Explain SLA and main elements of good SLA?

62 C 20 F7 6D 7E 2A 06D D1 F9 7C 36 6E 62D C4 20F F7 DB 7E 2A

d) Explain the concept of Knowledge Management

c) What are the quality issues identified in the data.
v) Service delivery GAP 4 is a communication gap.

DC 42 FF 6D B7 2 06 D F F7 36 E6 62 C 20 F 6D 7 2A 06
d) Define CRM and explain its components in detail
42 0FF 76D B7 E2 A06 DD 1F 9F7 C36 E6 E62 DC 420 FF 76D B7 E2A 06 DD

b) Discuss Customer Profitability and value Modelling

0F 76 B E A0 D 1F 9F C3 E E6 D 42 FF 76 B E2 0 DD 1F

Page 2 of 2
F7 DB 7E 2A 6D D1 9F 7C 6E 6E 2D C4 0F 76 DB 7E A0 6D 1 9F

b) Explain the software App for Customer Service.

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Q.5. c) Write Short notes on the following (Answer Any 3)

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a) Write in detail the steps for implementing a CRM program
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b) Explain the challenges and barriers in implementing CRM.

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a) What is Data Management? Discuss different types of Data?
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vii) CRM strategy focuses only on creation of valuable customers.

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C3 E6 E6 D 42 FF 76 B E2 0 DD 1F F7 3 E6 62 DC 42 FF 6D
6E E6 2D C4 0F 76 DB 7E2 A0 6D 1F 9F C3 6E E6 D 42 0FF 76 B
6E 2D C4 20F F7 DB 7E A 6D D1 9F 7C 6E 6E 2D C4 0F 76 DB 7E
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DC 42 FF 6D B7 2 06 D F F7 36 E6 62 C 20 F 6D 7 2A 06 d) Explain customer retention and methods to improve customer retention?
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0F 76 B E A0 D 1F 9F C3 E E6 D 42 FF 76 B E2 0 DD 1F
ix) Cloud computing software is efficient means for collecting customer data.

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E2 0 DD 1F F7 C3 E6 E6 DC 42 FF 76D B7 E2 06 DD 1F F7 36 E6
A0 6D 1F 9F C3 6E E6 2D 42 0F 76 B E2 A0 DD 1F 9F7 C3 E6 E6
6D D1 9F 7C 6E 6E 2D C4 0F F76 DB 7E A0 6D 1F 9F C3 6E E6 2D
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x) CRM maintains relationship with customers by frequent contacts so as to obtain their

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Paper / Subject Code: 46013 / Marketing: Customer Relationship Management

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vi) Customer value management(CVM) is also known as customer value added approach.

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A0 6D 1F 9F C3 6E E6 2D 42 0F 76 B
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