Seamless Servicing

Seamless, unified servicing

Unify every change, cancellation, and fulfillment in one order. 100% serviceability across every product, channel, and partner.

Better servicing drives better retailing

Retailing fails when servicing is scattered across multiple systems. Changes take too long. Disruptions create rework. Simple add-ons become costly.

Seamless Servicing centralizes every action in one order, creating one record for every product and partner. Airlines reduce operational drag and make it easier to grow retail revenue with clean, consistent service.

What Seamless Servicing delivers

Seamless Servicing unifies all post-booking actions so every trip stays in sync across air, non-air, and partners.

Unified order management

Single, connected servicing view across every product, channel, and partner.

Self-service and agent tools

One system supporting traveler self-service and complex call-center actions.

Real-time synchronization

Instant visibility across fulfillment, settlement, as well as accounting systems.

Flexible, modular deployment

Deploys alongside existing systems for faster time-to-value and lower risk.

Ready for (AI) agents

Modern servicing must support travelers, agents, and AI. That requires structured orders, clean data, and predictable rules.

With every trip in one order:

Agents resolve issues faster with accurate context.
Travelers get instant, frictionless changes.
AI agents automate safely. No guesswork, no broken flows.

This is how airlines deploy intelligence without adding complexity.

Servicing:
From cost center to advantage

Traveler benefits

Manage every part of the journey in one place
Avoid call-center loops and unnecessary handoffs
Get faster, more reliable resolutions during disruptions

Airline benefits

Reduce servicing costs and revenue accounting overhead by up to 70%
Improve agent productivity and turnaround times
Capture more post-booking ancillary revenue

Technology benefits

ONE Order–native foundation designed for full interoperability
API-first architecture for fast, flexible integration
Modular rollout that supports hybrid and legacy environments

Better servicing pays off

Improving post-booking service quality drives measurable gains in efficiency, revenue, and loyalty.

Improve recovery rates

33%

of abandoned bookings are recovered when travelers can modify or complete purchases through self-service.

(Econsultancy)

Reduce servicing costs

70%

reduction in servicing and revenue-accounting costs reported by airlines moving to unified order management.

(IATA)

Increase ancillary Revenue

25%

increase in ancillary revenue when travelers are re-engaged through post-booking offers and disruption recovery.

(Phocuswire)

ONE Order at the core

A single, structured order powers consistent servicing across all systems. Integration with NDC, GDS, and PSS through the Legacy Translator supports hybrid operation and safe migration without disruption.

Proven in production

Riyadh Air manages all post-booking servicing, including disruption recovery, through one unified order.

It’s modern servicing, running at scale today.