Process expertise, professional services and FlowCentric Processware, delivered together.
Our services team works with your people to design, deliver and support governed process solutions built around how your organisation actually operates, extending existing systems rather than replacing them.
Delivering business management software since 2000.
Every engagement follows the same four stages. This is how your tailored solution moves from concept to a working process in your organisation.
01
We work with the people responsible for the process to understand the outcome it must deliver, how work moves today, where it stalls, and which systems and roles are involved. This stage sets the scope you approve before anything is built.
02
Before digitising anything, we work to remove friction from the process itself and identify where rules, automation, data and AI add value, and where human judgement should stay in control.
03
We connect the applications, information and data sources the process needs, with the integration scope agreed during design, so relevant context can reach the work rather than being hunted down around it.
04
We implement the governed process in FlowCentric Processware, with routing, controls, escalation and traceability. Multi-stage testing involves your team throughout, so the solution is tested against real work before deployment.
The four stages produce a governed solution designed to change how work behaves.
A governed process only creates value when people use it, so adoption is part of the engagement, not an afterthought.
Training built for your organisation: Before go-live, we train end-users, internal trainers and IT support, with a baseline manual your team can maintain and adapt.
Support that keeps pace with the business: After go-live, ongoing support helps keep the solution aligned as processes, rules and requirements change, without rebuilding from scratch.
Very likely. For example, FlowCentric has delivered solutions across aviation, mining, manufacturing, pharmaceuticals, financial services, private security and public-sector operations. Ask us for relevant customer stories during a discovery call.
No, not core functioning systems. FlowCentric extends and governs the work between existing systems, coordinating the people, information and decisions that cross them.
Cost depends on the complexity of the process, the integrations required and the support model you choose. Pricing is typically subscription-based, with annual licensing covering updates, maintenance and support. We confirm commercial terms during scoping, before any commitment.
Clients often see efficiency improvements soon after go-live, because the process applies rules and controls consistently. Broader return builds as the solution is adopted across the organisation. Timeframes depend on process complexity and organisational readiness; simpler processes tend to deliver results faster.
They are involved throughout the process. Your people confirm scope, test against real work, and are trained before go-live. Adoption is designed in, not assumed.
A discovery call is a practical conversation about work that is currently difficult to control: where it gets stuck, which people and systems are involved, what it costs and where governed automation or AI-enabled process improvement could add measurable value.
