BusinessOptix Process Modelling Platform
See how work really happens. Then improve it – with evidence, governance, and confidence.
Your Business Processes Are Valuable Assets
BusinessOptix is a cloud platform for process mining, mapping, and modelling. Align stakeholders, uncover bottlenecks using system data, test change before rollout, and keep a single source of truth for transformation – from discovery through to digitisation with FlowCentric Processware.
What leaders get out of BusinessOptix
- Visibility across sites and teams: Understand the real flow of work, not just the documented version.
- Faster, lower-risk change: Model and simulate alternative flows before investing in rollout.
- Stronger governance: Link processes to roles, risks, compliance needs, and accountability models.
- Transformation you can manage: Track goals, milestones, metrics, and priorities across initiatives.
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Process mining
Find the facts in your data – not opinions in a workshop.
Ingest system logs to visualise how processes actually run today. Analyse variants, identify friction points, and pinpoint improvement opportunities using a data-driven approach.
- Surface bottlenecks and rework patterns.
- Compare how work differs across regions, branches, or teams.
- Prioritise improvement based on evidence.
Process mapping
Map today’s workflows and design tomorrow’s standard.
Create current and future state process maps that bring business, technical, and change teams onto one page. Add metrics and metadata – people, systems, timings, costs, risks, and compliance requirements – to build a complete view of each process.
- Improve operational efficiency and customer experience.
- Reduce compliance and audit exposure through clearer process design.
- Make handovers between teams less painful (and less political).
Target operating model design
Connect people, processes, and systems – from strategy to execution.
Build a holistic view by linking operating models to operational processes vertically or horizontally across the organisation. Keep the view current as your business evolves by updating models and reflecting change across the connected structure.
- Align operating model decisions to real process impact
- Improve cross-functional coordination and ownership
Scenario modelling and simulation
Test change before you ask the business to live with it.
Use modelling and simulation to compare alternative flows and outcomes before rolling them out. Explore opportunities for change, including automation and RPA, using metrics such as time, FTEs, system utilisation, costs, and SLAs.
- Reduce change risk and unintended consequences.
- Build stronger business cases for investment decisions.
- Choose improvements that deliver measurable impact.
Transformation planning and analysis
Turn transformation into a managed programme – not a never-ending project.
Define goals, strategy, milestones, and metrics using transformation maps and dashboards. Track progress, forecast timelines, and keep governance in view with organisation charts, RACI models, and risk assessment tools.
- Clear ownership and accountability.
- Better progress visibility for steering committees.
- Fewer “we thought someone else was handling that” moments.
Documentation and work instructions
Make the new way of working easy to adopt – and hard to ignore.
Create interactive documentation, work instructions, and procedures for the audiences who need them: frontline teams, reviewers, developers (user stories), and change managers supporting adoption.
- Standardise execution across teams and locations.
- Support training and change programmes with living documentation.
Export processes for digitisation with FlowCentric Processware
Move from model to execution – without starting again.
Add required field data to each activity, export mapped digital processes to FlowCentric Processware, apply process logic and user intelligence, and deploy secure, web-enabled form-based applications to end users.
Ready to improve how work runs across your organisation?
Let’s map what’s happening, agree what “good” looks like, and build a practical path from discovery to digitisation.
