Privacy Policy

Our Privacy Policy

FIPLAB Ltd is committed to ensuring that your privacy is protected. Should we collect and/or ask you to provide certain information by which you can be identified when using this website or our applications and services, then you can be assured that it will only be used in accordance with this privacy statement. By using our website, applications and/or services, you agree to the collection and use of your information in accordance with this policy.

FIPLAB Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Lawful basis for processing

We process your personal data under the following lawful bases as defined by the UK GDPR:

• Contract — Processing necessary to fulfill our obligations to you, such as delivering software you have purchased, providing license keys, and enabling application features.
• Legitimate interests — Processing necessary for our legitimate business interests, such as improving our applications, monitoring for bugs and crashes, preventing fraud, and understanding how our software is used. We ensure these interests do not override your rights and freedoms.
• Consent — Where you have given explicit consent, such as subscribing to our newsletter or opting into marketing communications. You may withdraw consent at any time.
• Legal obligation — Processing necessary to comply with applicable laws and regulations.

Transactional and service communications

When you purchase or download one of our applications, we may need to contact you regarding important information about your purchase, license, or the application itself. This includes purchase confirmations, license key delivery, critical security updates, essential app updates, and changes to our terms or policies that affect your use of our software. These communications are not marketing — they are necessary for us to fulfill our contractual obligations to you and to keep you informed about the software you use. You cannot opt out of these essential service communications while you remain an active user of our applications.

What we collect

We may collect the following information:

• Name (if you provide it to us)
• Contact email address (if you provide it to us)
• IP address, browser type and version, operating system, time/date of visit, time spent on our web pages and other non-personal diagnostic data from our applications
• Other information relevant to our applications such as aggregate anonymous usage statistics and crash logs (e.g. total daily users of an app)
• Data you provide in the use of our applications in order for us to facilitate a specific feature (e.g. cloud syncing)
• Data you provide to us in order for us to fulfill our obligations or contract

Contact form

When you submit our contact form, we collect your name, email address, the details you provide about your enquiry (including app name, macOS version, and build type if applicable), and any files you choose to attach. This data is sent directly to our support team and is used solely to respond to your enquiry. We do not store form submissions on our servers beyond the email delivery. Attachments are forwarded as-is and are not processed or shared with third parties.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping, such as a database of customers and respective valid application license keys
• Improving our applications and services
• Detection or prevention of fraud
• Sending emails about our applications using the email address which you have explicitly provided
• Providing customer support via email
• Website and application anonymous usage/traffic monitoring — e.g. what version of the app is being run, if it has crashed due to a bug etc
• Application specific features such as user accounts for data syncing etc
• We may disclose the data to trusted service providers whom we rely on for hosting, marketing and analytics solutions. In all such cases, we will ensure the service provider agrees to keep the data confidential.
• Any purchases made via our website are handled through Paddle (our online reseller and Merchant of Record). Your app purchase/order information will be held with Paddle and subject to their privacy policy.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Payments

We offer paid products and services. In such cases, we use third-party services for payment processing or a Merchant of Record (online reseller).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors or resellers whose use of your personal information is governed by their Privacy Policy. These payment processors and resellers adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

The companies we work with for the sale of our applications are:

• Apple App Store — Privacy Policy
• Paddle — Privacy Policy

Compliance with laws and law enforcement

FIPLAB Ltd cooperates with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you and your data to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect the property and rights of FIPLAB Ltd or a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. The file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow websites to respond to you as an individual. The website can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. We will also retain aggregate anonymous usage data for internal analysis purposes.

Minors

Our website, products and services are not intended for individuals under the age of 13.

Your information

You may request details of the personal information which we hold about you under the GDPR. If you would like a copy of this information please email: [email protected]. No other email address is monitored for data access requests. Also, you must provide sufficient information for us to verify your identity before we can process your request.

If you believe that any information we are holding on you is incorrect or you would like your data to be deleted, please email us as soon as possible at the above email address. We will promptly correct any information found to be incorrect.

Our Registered Office

FIPLAB Limited, 38 School Lane, Chalfont St Peter, Buckinghamshire, SL9 9BA