Frequently Asked
Questions

FinchPay is a regulated Virtual Asset Service Provider (VASP) offering a fiat-to-crypto on-ramp that enables you to purchase a variety of cryptocurrencies with traditional fiat money. We provide a safe, secure, and reliable way to buy crypto.

We accept payments in fiat currencies such as EUR, USD, and others, then convert your funds at the best available rates into cryptocurrency and transfer it directly to your wallet. The entire purchase process usually takes just a few minutes.

Our mission is to make entering the world of cryptocurrency as simple and secure as possible. We provide a fully regulated service with competitive exchange rates and robust safety standards. Backed by a team with extensive blockchain industry experience, FinchPay is designed to be fast, convenient, and reliable.

Yes. Your account is created automatically during your first purchase. You will be asked to provide your email address, mobile phone number, and complete a quick identity verification. The entire process takes only a couple of minutes and ensures convenient access to our services in the future.

There are no fixed limits. However, for sufficiently large transactions we may request supporting documents to verify the source of your funds.

You can purchase cryptocurrency using Visa and Mastercard. In Latin America and Asia, additional local payment methods are available (e.g., PicPay, PIX, SPEI, OXXO, Dana, etc.). The full list of supported methods will be displayed in the purchase window after selecting your currency.

The fees you see during the purchase process already include all costs, including third-party services such as card payment processing. This way, you know the price upfront and there are no hidden charges. However, please note that the exchange rate may change during the purchase process depending on your chosen payment method, the country where your card was issued, and the volatility of the cryptocurrency-to-fiat pair.

Yes. You will be required to complete KYC during your first purchase. For subsequent transactions, you will not need to repeat the verification.

A blockchain is a growing list of records, called blocks, that are securely linked together using cryptography. Each block contains a cryptographic hash of the previous block, a timestamp, and transaction data (generally represented as a Merkle tree, where data nodes are represented by leaves). The timestamp proves that the transaction data existed when the block was published to get into its hash. As blocks each contain information about the block previous to it, they form a chain, with each additional block reinforcing the ones before it. Therefore, blockchains are resistant to modification of their data because once recorded, the data in any given block cannot be altered retroactively without altering all subsequent blocks. This definition was taken from Wikipedia, we recommend you do your own research on how blockchain works to better understand the industry - it is the future.

It is a string of characters representing a wallet that can send and receive crypto. Every wallet address is unique and designates the location of a wallet on the blockchain.

It is a wallet address you need to indicate when making an operation to receive your converted crypto after the exchange.

A memo/destination tag (or an Extra ID) is a unique combination of digits/letters and digits assigned to certain cryptocurrency accounts/addresses (e.g. XLM, XRP, XEM, BNB, EOS, etc.). It is used to identify the recipient in a transfer. When sending crypto from the wallet to the account demanding a memo/destination tag or receiving funds to such an account, one needs to indicate the target account memo.

Fiat money is a currency established as a legal tender by state regulation and is not backed by gold or silver standards. We use fiat money (Euros, US Dollars, British pound sterlings, etc.) in our everyday lives to pay in shops, restaurants, etc. and this money is also deposited in our bank accounts, allowing us to use bank cards.

Instructions are posted in the "How-to-purchase" block on the main page of the site.

The minimum transaction amount is €30.

There are no fixed limits. However, for sufficiently large transactions we may request supporting documents to verify the source of your funds.

The expected exchange rate is the rate available at the current moment. Since cryptocurrency conversion relies on multiple channels, including exchanges, the rate is constantly updated (in our system, every 10 seconds). Because each transaction takes some time (e.g., identity verification, entering wallet address, or card details), the rate may change during the purchase process depending on market conditions. The exchange rate is fixed for the client at the moment the card payment is successfully processed and all internal security checks are completed - this is the rate displayed in the final transaction details.

Typically, transactions are completed within 5–30 minutes after payment confirmation and successful identity verification, provided that blockchain network load is average. If you have not received your crypto within 1.5 hours after confirming your purchase, we recommend contacting our support team and providing your transaction ID.

KYC (Know Your Customer) refers to the customer identification process, while AML (Anti-Money Laundering) means measures aimed at preventing money laundering and the financing of illicit activities. As a regulated Virtual Asset Service Provider (VASP), we follow KYC/AML requirements to ensure compliance with international regulations and to provide our clients with a safe and secure service.

You will be required to complete KYC during your first purchase. The process includes taking a live selfie and taking photo of a valid identity document (e.g., passport or national ID card). This quick and secure procedure helps us comply with regulations and keep your transactions safe.

The required documents may vary by country, but typically include a passport or national ID card. Please note that the ID document must belong to you. Also, expired documents are not acceptable.

The whole process is rather easy and usually takes up to 5 min to be completed.

No. You are only required to complete KYC during your first purchase. For subsequent transactions KYC is not needed.

Security is a key priority for FinchPay. We apply best protection protocols against unauthorized access and data disclosure.