Changelog
Help Center

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Custom feedback scoring setups

There should be 1 simple way to set up the scoring method you prefer using custom post fields. Custom fields can be both public and internal, making them the perfect choice for them. We also already support number custom fields. To make them support different scoring setups like RICE, User impact score, and more, we should have these: Custom post fields visible in the dashboard view Sort based on custom fields There should be a way to set up an equation field that calculates the final value based on your inputted equation (be it RICE, Value/effort, etc.) This would make very comprehensive scoring setups possible, both customer-facing and internal, or both.

Markus from Featurebase About 1 month ago

3

Feedback & Roadmaps

Admin MCP Server

Especially in this agentic world, it would be great to have an official MCP Server (preferably remote) for admin actions. For example, I created a custom local MCP server based on the API docs to have GitHub Copilot update help center articles and give me a preview link to review and publish whenever I made a change. This saves me hours of time and actually helps me keep my help articles up to date.

Alex Z 17 days ago

General

Planned

Train/correct Fibi AI on its existing answers

Allow teams to select existing AI answers and use them as training signals for future responses by clicking β€œImprove answer” and inserting the ideal answer. This would let teams tell Fibi β€œthis is the correct answer” and have it respond similarly next time, without needing to update help articles or add separate guidance.

Markus from Featurebase 24 days ago

Support platform

Track and display post creation source (Admin vs. AI vs. End User)

I want a way to see who actually created a feedback postβ€”whether it was an admin (us), an AI agent, or the end userβ€”even if the displayed author is the same. This is important for accurately analyzing the source of feedback and understanding how much is being generated internally vs. by customers or AI.

Amr from Lunch Flow 20 days ago

Feedback & Roadmaps

Customize default email templates for status changes (including automated updates)

I want to be able to customize the default email templates for post status changes. Currently, when using integrations like Linear to automatically update post statuses, the "Customize email" option is bypassed. I need a way to edit the default content of these emails so that my customers receive detailed and personalized updates without me having to manually send custom emails for every change.

Kim-AndrΓ© Heggenes 21 days ago

Feedback & Roadmaps

Add links to documentation when creating a bug report or feature request

Description: Would it be possible to add links to relevant Help Center documentation when users are creating a bug report or feature request? This would help users understand what information they need to provide and how to structure their post correctly. The links could simply point to existing Help Center articles (e.g., how to submit a proper bug report, how to create a feature request, required details, examples, etc.). Additionally, it would be great if AI could automatically distinguish between different types of requests. For example, if a user writes something that resembles a bug report, the system could automatically suggest or display the corresponding β€œHow to Submit a Bug Report” article. The same logic could apply to feature requests. This would likely improve the quality of submissions, reduce back-and-forth communication, and make the process more efficient for both users and the support team.

Andrii Bandiak About 7 hours ago

Feedback & Roadmaps

HubSpot bidirectional custom field sync (for tickets & deals)

Enable full, bidirectional sync of key HubSpot custom fields between tickets/deals and Featurebase, so all teams see the same structured data in either tool. Problem Current integration only shows a link + basic widget in HubSpot No detailed hubspot ticket/deal fields are synced to Featurebase; users must click out to see context Many internal users don’t have HubSpot access, so Featurebase users miss the structured info captured there. Product/engineering working in Featurebase can’t see fields like impact, use case, product area, retention/upsell context. Syncing these fields so teams can see them in both tools would solve the core use case for such integration and give teams a single source of truth across HubSpot and Featurebase. It would reduce tool‑switching and eliminates need for everyone to have access to both tools.

Markus from Featurebase About 1 month ago

Feedback & Roadmaps

Support 301/302 Redirects for Language-Prefixed Help Center URLs to Prevent Duplicate Indexing

When per-language settings are enabled in the Help Center, articles are accessible via both language-prefixed and non-prefixed URL structures (e.g., /articles/... and /en/articles/...). Currently, both versions return HTTP 200 with identical content, which can lead to duplicate indexing in search enginesβ€”even if canonical tags point to the language-prefixed version. This behavior may split ranking signals, impressions, and backlink equity across duplicate URLs, negatively impacting SEO performance. Instead, only one URL variant should return HTTP 200, and the alternate variant should 301 (or 302) redirect directly to the designated locale-specific URL (e.g., /articles/... β†’ /en/articles/..., or vice versa). This ensures a single authoritative, indexable URL per article per locale while consolidating ranking signals and preserving backlink equity.

Team HelloShift 1 day ago

Help Center