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BBE - Permanent Restriction - Postal Error – Stuck in First-Line Support Loop
Hello Community Team, I would like to share my situation in full detail, as it concerns cross-border logistics and how BBE/SNAD metrics handle confirmed third-party postal errors. I have been selling on eBay since 2017, with approximately 500 successful transactions and 208 positive feedbacks. I always ship with proper documentation and follow bulk international shipping procedures. What happened Two international parcels were accepted via bulk submission at the post office. In this process in international transit, parcels may be relabeled and re-numbered based on barcode data. The postal operator has officially confirmed that during processing, a barcode was incorrectly associated with the wrong physical parcel. As a result, two buyers received each other’s items. Both buyers were refunded immediately and allowed to keep the items at my expense. According to official written confirmation from the postal operator acknowledging their mistake. My account was permanently restricted due to elevated BBE/SNAD metrics. The support loop problem I have contacted support multiple times and submitted appeals through the HK/APAC channels. Every time, I receive a standard response stating that: “The restriction is permanent and cannot be appealed.” However: The postal operator admits fault. The incident was external to my operational control. The performance metric treated this as seller negligence. It appears that first-line support is unable to evaluate documentation or escalate structural cases involving confirmed third-party errors. When a seller provides documented evidence of third-party postal fault, there seems to be no escalation path beyond automated performance enforcement. Given the documentation available, could this case please be forwarded internally for higher-level evaluation? Thank you for your time and consideration.Permanent Selling Restriction Due to Bad Buyer Experience (BBE) – Seeking Advice
Hello eBay Community, I’m reaching out to see if anyone has had a similar experience with eBay’s Bad Buyer Experience (BBE) evaluation, specifically regarding permanent selling restrictions. I’ve been a seller on eBay for over 13 years with an excellent feedback rating and no prior violations. However, my account has recently been permanently restricted from selling due to BBE, despite the fact that all cancellations on my account were related to shipping limitations to the United States, which were fully disclosed and proactively managed. Here are the key facts: I received written confirmation from an eBay supervisor (Scott, from the Customer Service Leadership Team) stating that cancellations due to shipping address limitations wouldn’t negatively affect my metrics. I also implemented a high domestic U.S. shipping rate to prevent unwanted purchases from U.S. buyers, which was explicitly permitted by eBay. All cancellations were linked to temporary suspension of shipping from Serbia to the U.S., and I did everything to ensure transparency with buyers. Despite this, my account was permanently restricted, and I am seeking advice or similar experiences from others in the community. Have any of you encountered something like this? How did you resolve it? I’ve reached out to eBay Trust & Safety, but I am still awaiting a final resolution. Any help or suggestions would be greatly appreciated! Thanks in advance, Gorancategory allowed for new sellers
Which category is allowed to new seller in ebay.com ? I am unable to list on ebay. ebay is showing To maintain a safe trading environment, eBay places limits on the number of categories sellers can list in. Currently, you do not have required permission to sell in this category. {e290495-1246166x} -Poll for those currently using Ebaymag
Hi everyone, hope you're having a nice day. I tried using Ebaymag a couple of years ago but I encountered many glitches that made me swear off it. Not only that, it messed up my Ebay.us listings so I had to redo them. In 2026, is it worth trying it again? I searched for "ebaymag" in the community and saw people still have loads of problems with it. Poll question: If you currently use Ebaymag, would you recommend it?Jordanian Seller Since 2017 Facing Permanent Suspension
Dear eBay Jordan Export Community, I am reaching out to share a critical case of systemic failure regarding my eBay seller account (Elianastorecenter), active since 2017 with a 100% positive feedback record. My account was suspended under code MC011/MC999. Crucially, I received an explicit written commitment from eBay Customer Service (SR# 1-502499514595) stating that paying an outstanding balance of $50 would result in the immediate restoration of my selling privileges. I settled this amount promptly and in good faith, yet my account remains restricted. To demonstrate full transparency and operational readiness, I have provided: Verified Identity: Government ID with QR code authentication. Logistics Excellence: A signed service agreement with Aramex for express shipping from Jordan. Financial Traceability: Proof of address and banking integration via Bank Al Etihad and Arab Bank. Strict Compliance: A commitment to zero dropshipping, selling only personally owned inventory shipped directly from Jordan. Despite providing "Product Ownership Verification" (photos of items with my ID) and a signed Compliance Declaration, I have yet to receive a specific explanation for this continued suspension. I am seeking advice or support from this community to help escalate this matter. I have acted responsibly and fulfilled every obligation; I only ask that eBay honors its documented commitment. elianastorecenter
Has any one received CSB V for DDP shipping to the USA?
Has any one received CSB V for DDP shipping to the USA? Trying to understand how shipping bill will be regularised as Bank will match IRM/ payment value with Shipping Bill value and I have not seen any column for duties and taxes in CSB V bill. Any guidance is apprecaited, thank you.Payouts on hold
I am an eBay top rated seller with excellent metrics for over 5 years now. On October 31, 2025, eBay started putting funds on hold for incoming sales until 7 days after the items have been delivered. This happened without any warning or an email from eBay that they would now hold funds until 1 week after delivery. I have been selling on eBay consistently for the past 5 years, and have been receiving my payouts daily until now. There have been no changes to my account and my sales and listing practices in the same categories have been stable. No sudden growth or any account defect problems. I have talked to different customer service reps who all give me a different answer. It seems phone reps have absolutely no idea how to resolve this and just read off a script or AI google search. eBay phone reps say the hold on funds is not permanent, but they also don't know when the fund holds on purchases will be lifted. When asked if they see any problems within my store, they say everything is excellent. They have no answer as to why funds are being held, aside from " this is a new policy " I just want someone from eBay to help me, someone that knows what's happening and can clearly explain this new funds on hold for eBay seller accounts that have excellent standing. I want to understand why there was no seller news on this, or why we didn't even receive an e-mail before a new policy rolled out was to be applied to my store? I know I am not alone on this topic, and many sellers have been asking the same questions with no clear answers. eBay needs to be more transparent with actions they take on seller accounts so we can be ready. Items shipped out take anywhere from 4-10 days to be delivered. Then payments will not be released again until 7 days after delivery. This cripples my business' cashflow. From bills, to inventory re-stock, to paying my overhead to keep the store running. How does an eBay store grow when the payments are tied up for 2-3 weeks without warning? I'm upset because I follow eBay rules and policies by the book, provide excellent customer service, yet I feel my store is being treated like its a new account.eBay educational webinars - February 2026 Calendar
At eBay, our aim is to ensure that our sellers get their basics right. Hence, most of the time, the eBay webinar revolves around the topics such as listing best practices, order management, monitoring seller standards and maintaining account hygiene, getting desired visibility via Promoted Listings and Discounts Manager. . Participation in the training sessions is completely free of charge. Join Now!!! Regards, eBay TeamSelling from LT, Fulfilling from USA
Hi everyone, during live training I was advised to post a message on here :) I just submitted a request from this email address, essentially I was manufacturing in LT but due to trade restrictions I found a partner in USA, now I want my listing to reflect that the item is actually made in USA and fulfilled from USA, so if anyone from eBay team can help to review the case, it would be great! And from community, anyone know how I will need to prove this? :) Thanks, Saulius
