Avoid disabling the eSIM.me Card directly from your phone’s SIM Manager, as this may prevent the card from being recognized correctly by the device.
To ensure proper functionality, always follow this sequence:
1. First, disable the active eSIM profile using the eSIM.me App.
2. Only after the profile has been disabled, disable the eSIM.me Card in the phone’s SIM Manager if necessary.
Following this procedure helps maintain correct operation and prevents recognition issues with your eSIM.me Card.
If you have already disabled the card and it is no longer recognized, please contact our Customer Support team for assistance.