Enthu.ai
5
84 votes
Turn every conversation into measurable outcomes. With Enthu.ai, supervisors, analysts, and reps run their day through AI agents that listen, guide, and finish the admin work so teams can stay focused on the customer.
Start by connecting your telephony stack and CRM. Import or design scorecards, set thresholds, and point them to campaigns or queues. The QA Agent automatically evaluates every interaction against your rubric—no sampling required—and pushes a prioritized coaching queue to team leads. Click into a score to see transcript snippets linked to each criterion, add comments, and assign a coaching moment with due dates. Agents receive targeted feedback, examples, and practice modules, and managers track completion and impact over time. This alone compresses review cycles and standardizes coaching across shifts and sites.
During live calls, the Transcript Agent streams a precise transcript while highlighting intent, objections, and key entities. Real-time guidance surfaces the right script blocks, knowledge articles, and next-best actions as the dialogue unfolds. Wrap-up is hands-free: the Summary Agent posts concise outcomes, action items, and dispositions straight to your CRM, sets follow-up dates, and tags related cases. Reps reduce after-call work, new hires ramp faster with on-screen prompts, and escalations are handled with consistent language and verified steps. more
Enthu.ai
Custom
Call Transcript AI Summary (Customizable) Sentiment Analysis Custom Scorecard Auto Call Sampling Auto Scorecard Evaluation QA Workflow (Calibration, Coaching, etc...) Custom Reporting
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