Plot a line from CX skills to business growth

Customer experience training that engages teams at all levels.

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Tailor your team training to meet your business goals

Trusted by world-leading organisations like

Helping you understand and champion the customer

From design to data, build CX capability across your marketing teams with our impactful learning:

Expert-led programmes that build confidence in the real-world application of CX and UX disciplines.

Stay ahead of trends with cutting edge best practice in experience design and marketing.

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600,000 Participants

Over 600,000 learners have benefited from Econsultancy’s marketing expertise, with participants from over 80 countries.

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98% Completion Rate

A unique multi-touch learning programme delivers the highest completion rates for marketing training across the industry.

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+64 NPS Score

Learners highly value our marketing training, with 91% feeling more effective at work, and 92% more confident in their abilities.

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10,000+ Expert Insights

Leading the field in marketing best practice guides, trend reports, and case studies, we’re always adding new expert analysis.

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Flex your CX programme

Learning pathways made effective and easy to build

Choose content made for your team, or adapt off-the-shelf and on-demand courses.

Structured programmes to upskill your team in usability, experience analytics, voice of the customer, journey mapping, user research and more.

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Customer experience training for every marketing role

Explore our CX training and discover how we can customise and combine our courses to upskill your team and align with your organisation’s goals.

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Understanding CX with data

Use insights from data, research and customer feedback to improve the customer experience.

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Mapping the customer journey

Get the guidance you need to ask the right questions, research and map a present and future-state customer journey.

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Defining customer needs

Learn practical approaches to identifying unmet customer needs through in-depth research and data analysis. Define your brand positioning according to customer needs.

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Delivering best practice expertise since 1999

For over 25 years, we’ve been at the forefront of digital marketing and ecommerce learning with our deep sector experience and subject matter expertise.

Ecommerce

Give your sales and marketing teams the confidence and capabilities to accelerate omnichannel growth.

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Data & Analytics

Embrace an organisation-wide focus on tracking, analysis and faster, data-driven decision making.

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Marketing

Train your team on the key marketing topics that every marketer should know - whatever their title.

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Ready to start accelerating growth?

Plan your ideal learner journey or explore our extensive range of courses.

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Leading global businesses choose Econsultancy

From FMCG manufacturers to omnichannel retailers, broadcasters to pharmaceutical companies, the world’s most established businesses rely on our marketing expertise.

Econsultancy has been a foundational partner in helping us build digital skills and capability across Channel 4 marketing as well as helping us define a roadmap for success.

Emily Latham

Head of Digital Marketing and Martech, Channel 4

Econsultancy have enhanced our capabilities through a bespoke learning and development program. Employees' feedback has been exceptional, and we expect to see a real financial impact from the partnership.

Tina Christison

Group CRM & Analytics Director, Group Marketing, Specsavers

Discover the latest marketing insights

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Award winning learning in marketing & ecommerce

Discover why our training solutions and on-demand courses are recognised as best-in-class, and start planning custom learning experiences for your team.

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