Our Privacy Policy

This site is operated by Dsposal Ltd and our sister social enterprise Your Dsposal Ltd ("we", "us", "our"). Dsposal Ltd and Your Dsposal Ltd are both companies incorporated in England and Wales with company number 10145252 (Dsposal Ltd) and company number 12422433 (Your Dsposal Ltd) both with registered offices at DH Business Support Ltd, Office 6, 12 Jordan Street, Liverpool, Merseyside, England L1 0BP. We understand how important it is to protect and respect your privacy.

We want to keep you informed about how we use any personal data that we collect from you, or that you provide to us. This policy (along with our Website Terms of Use) explains how we collect, use and share your personal information and by using our site you agree to us processing your data in this way.

When we determine the purpose for which we process your personal data we'll be acting as a data controller and where we just process personal data in accordance with your instructions we'll be acting as a data processor as defined under the applicable Data Protection Laws^[1].

What information do we collect and process?

• Information you give us. We collect information about you that you give to us, for example by any of the following ways (if applicable):
  • Filling in forms on our site
  • Talking to us through our site, email or any other method of communication
  • Registering to use our service
  • Paying any subscription fees for our service
  • Using our search functions
  • Uploading documentation onto our site
  • Requesting/responding to enquiries from other users of our service
  • Reporting a problem with our site

The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.

• Information we collect about you. When you visit our website we may automatically collect the following information:
• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page

To the extent that this information constitutes personal data as defined under the Data Protection Laws, we'll process this personal data in accordance with the Data Protection Laws.

Please read our Cookie Policy to learn more about the cookies we may use to collect this information.

• Information we receive from other sources. This is information we may receive about you from third parties, including through the Environment Agency by linking to their Electronic Public Register API, and any other third parties that may help us operate our site e.g. providers of technical, payment and search services. This information may include personal data which will be processed in accordance with the Data Protection Laws.

How do we use the information we collect about you?

• To provide our services to you and improve our site and services. We use personal data to provide our services to you through the site, to forward information about the services available to you, to provide user support, to allow you to participate in interactive features of our service, to process and complete payments or transactions, to administer our site and for internal operations, including troubleshooting, data analysis, research and statistical purposes. We may also use personal data to improve our site and make sure that content from our site is presented in the most effective manner for you.
• To contact you. We may use your personal data to send e-mail and postal communications, for example, we may send you notifications specifically in relation to your account or email you about any changes to our site and services. We may also write to you for verification purposes in certain circumstances.
• For legal/contractual reasons. We may use and share personal data to comply with legal obligations and where necessary in relation to your contract with us or because you have asked us to do something so that we can enter into a contract with you. We'll only use this information to the extent necessary to provide the service to you and other users.

We'll process any personal data collected in accordance with the Data Protection Laws.

We'll combine the information we collect from you with information we collect from other sources. We'll use the combined information for the purposes of providing the services to you and other users of our site.

We may share your information with:

• Our subsidiaries and parent company and businesses, and other affiliated legal entities and businesses with whom we are under common corporate control. We'll make sure that all of our parent, subsidiary, and affiliated legal entities and businesses that receive your information from us will comply with the terms of this Privacy Policy.
• Third-Party Service Providers. Who help us operate our site e.g. providers of technical support, payment and search services, and need to process the information on our behalf so that we can provide the services that we are contracted to provide. We'll only disclose this information to the extent necessary to provide the service to you and other users.
• Third Party purchasers. In the event that we sell or buy any business or assets, in which case we'll disclose your personal data to the prospective seller or buyer of such business or assets.

We'll make sure that your information is kept in a secure manner and not used for the third party's own purposes. We'll only process your personal data for as long as reasonably necessary for the purpose it was collected for.

Our mobile app

The Dsposal app for iPhone, iPad and Android gives you access to the same account and services as our site. Everything else in this Privacy Policy applies to the app too. This section explains the extra information the app uses and what it's for.

• Your account. You sign in with the same account you use on our site. The app uses your name, email address and, if you've added one, your phone number, to sign you in and show your organisation's information. Sign-in is handled by our authentication provider, Clerk.
• Your location. If you allow it, the app uses your device's precise location to show waste companies and facilities near you in the Directory and the Thesaurus. Your location is only used while you're using the app, and only when you ask for nearby results. We send it to our servers to run that search, and our server logs keep it for up to 40 days. We don't use it to track you, and you can turn location off at any time in your device's settings.
• Your camera and photos. If you allow it, the app uses your camera or photo library when you choose to photograph a document, scan a certificate or attach a photo to a task. Only the images you choose are uploaded, and they're stored with your organisation's records in the same way as documents uploaded on our site.
• Notifications. If you allow notifications, we store a push token for your device so that we can tell you about changes to your documents, tasks, suppliers and Paperwork records. Push notifications are delivered through Expo and through Apple's or Google's notification services. You can turn notifications off at any time in your device's settings, and we delete the token when you sign out.
• Crash and diagnostic data. If the app crashes or something goes wrong, the app sends a report to Sentry so that we can fix it. A report includes technical information about your device and the app, what the app was doing at the time, your account's user ID and your organisation's ID. It doesn't include your name or email address.
• Usage analytics. The app asks whether you're happy to share how you use it, and records it only if you agree. It then records which screens you open, which mode you're in (Compliance, Paperwork or Organisation), when you switch mode and when you open a notification, with your account's user ID and your organisation's ID. It never includes your name, email address, documents or the text of your notifications, and it doesn't record your IP address or location. We use this to understand which parts of the app people use so that we can improve it. The data is processed for us by PostHog and stored in the European Union. You can change your mind at any time: go to Account, then Privacy. Turning it off stops the recording straight away and clears the analytics identifier on your device.
• Maps. The Directory map uses Apple Maps on iPhone and iPad and Google Maps on Android. To show the map, your device requests map tiles from Apple or Google, who process that request under their own privacy policies.

We don't use the app to show you adverts, we don't sell your information, and we don't use your information to track you across other companies' apps or websites.

Deleting your account. You can ask us to delete your account from the app: go to Account, then Delete account. We'll delete your account and personal data within 30 days and email you when it's done. If you're the only owner of an organisation, you'll first need to hand it to another owner or ask us to delete it, so that other members' records aren't left without an owner. You can also make a request by contacting us at [email protected].

Where will we store your personal data?

The data that we collect from you will be transferred to, and stored at, a destination inside the United Kingdom or the European Economic Area ("EEA"). We'll take all steps reasonably necessary to make sure that your data is treated securely and in accordance with this Privacy Policy.

Some of the companies that help us operate our site and app, including our crash-reporting (Sentry), sign-in (Clerk) and push-notification (Expo) providers, process data in the United States. Where your personal data is transferred outside the UK or the EEA, we make sure it's protected by appropriate safeguards, such as the UK International Data Transfer Addendum or the European Commission's Standard Contractual Clauses.

Any payment transactions will be encrypted using SSL technology. Where we've given you (or where you've chosen) a password which enables you to access certain parts of our site, you're responsible for keeping this password confidential. Please don't share this with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we'll do our best to protect your personal data, we can't guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we'll use strict procedures and security features to try to prevent unauthorised access.

What else do you need to know?

Third Party Websites

Our site may contain links to and from the websites of other users of the service. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Marketing

You have the right to ask us not to process your personal data for marketing purposes. You can exercise the right at any time by contacting us at [email protected].

Access to information

The Data Protection Laws give you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Laws by contacting us at [email protected].

Right to be forgotten

If we no longer have a legal basis to process your personal data or if the legal basis that we are relying on is consent and you subsequently withdraw your consent then we'll stop processing your personal data. If you tell us that you no longer wish to be contacted by us we'll need to maintain a record of that to make sure that we don't contact you again in the future.

Accuracy

If you believe any of the personal data that we process is inaccurate you're entitled to contact us to correct any inaccuracies at [email protected]. Where we agree that the personal data held by us is inaccurate we'll correct such inaccuracies without undue delay.

Changes to our Privacy Policy

We may need to update or change this Privacy Policy from time to time so please come back often to check. This Privacy Policy was last updated on 11th November 2026.

Contact

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to [email protected].

We hope that you are happy with the way that we process your personal data. If not, please tell us and we'll do everything we can to rectify this. If you're not happy with the way we deal with your concerns please be aware that you have the right to contact the Information Commissioner.