Do you have a question? Chances are, we already replied to your question in our FAQ. Keep in mind that this FAQ contains general questions regarding our Interactive Content platform, our subscriptions, and billing.
For technical questions, please visit our Help Center.
What is Dot.vu?
Dot.vu is the leading Interactive Content platform. We develop new groundbreaking Interactive Experiences, enabling our clients to better succeed online. Our mission and business idea is to shorten the distance between getting an idea and making it available for everyone to enjoy online.
Why should I choose Dot.vu over competitors?
Dot.vu is, without any doubt, the most flexible Interactive Content platform out there. With Dot.vu, there are no limitations on what you can do. There are no other platforms where you have complete control, down to the pixels, of any design and layout while also being able to manage the logic of the content yourself. Whatever you have in mind, you can make it happen with Dot.vu. That’s why we say that we are the leading Interactive Content platform – and we will continue to expand on that.
What can I create using Dot.vu?
With Dot.vu, you can create Interactive Experiences, such as Marketing Games, Guided Selling experiences, Interactive Videos and quizzes that educate, entertain, and engage your customers. Your possibilities to create Interactive Content with Dot.vu are endless!
Get an overview of our different types of Interactive Experiences.
Is Dot.vu an agency?
No, Dot.vu is not an agency. We are an easy-to-use and flexible Interactive Content platform that empowers marketers and other professionals to create Interactive Experiences by themselves without writing a single line of code.
However, we do offer agency services for companies who would like to save time, get help from Interactive Content experts, or simply save themselves the creation process hassle. If you are interested in our agency services, learn more here!
How do I get started using Dot.vu?
Here is the easiest way, step-by-step, of getting started on Dot.vu:
1. Create a 14-Day Free Trial account
2. Take our Intro Course: The Basics of Dot.vu
3. Explore and experiment with our platform during your trial period
4. Create your first Interactive Experience
5. Select a subscription plan at the end of your 14-Day Free Trial
6. Publish your Interactive Experience
Do I need to know how to code to use Dot.vu?
No, no coding or impressive IT skills are required to use Dot.vu. There are two ways to work on our platform: you can use our ready-to-be-customized templates or create your own project from scratch using our comprehensible drag & drop editor. Both ways are intuitive and code-free.
Can I integrate Dot.vu with my other software and tools?
We see Dot.vu as your go-to tool to create Interactive Content at scale. Therefore, it is important for us that you can integrate Dot.vu with your other software and online tools. That's why we made so many integrations available and a way for you to easily create your own integrations if we don’t have them yet using our custom API addon.
Who hosts the Interactive Experiences I launch using Dot.vu?
All Dot.vu Interactive Experiences are hosted by Dot.vu, and you can connect them to your subdomain of choice, use them as a standalone or embed them on any website or app.
How can I get early access to the Interactive Presentation solution?
To get early access, just head over to the Interactive Presentation solution page and fill out the early access form. Once submitted, our team will review your request and follow up shortly.
Can I try the platform before subscribing?
Yes, we offer a 14-Day Free Trial that allows you to explore our platform and its full range of features.
Can I purchase an individual template?
No. It is not possible to buy templates individually. Instead, you need to choose a subscription.
With our subscriptions, you have access to all different types of Interactive Content and all templates available on our marketplace.
Learn more on Dot.vu/pricing.
What payment methods do you accept?
We accept all major credit cards.
Plus, for yearly memberships, we also offer manual invoicing.
How does your billing system work?
Both Basic and Premium subscriptions can be either paid monthly or annually. They are risk-free and can be canceled at any point in time before a new month starts. They are renewed on the purchase date, which is the starting date of your subscription. You also have the option of disabling the auto-renewal. If you opt to be billed annually, you will save 20%.
What happens if I exceed the monthly visitor limits included in my subscription?
If you exceed your monthly visitors, you will receive an email from us, asking you to upgrade to another subscription plan. Your live Interactive Content will continue to function as normal, and you will still be able to access your account and all your data will still be available to you.
What are the subscription limitations for larger companies/enterprises?
All of our subscriptions are intended for a single company or brand. Therefore, if you have a more complex organization/enterprise and want to include more business units, brands, companies, and countries in your subscription, you should look into the Enterprise subscription, which is custom-made based on your needs.
Can I change my plan at any time?
Yes, at Dot.vu, we allow you to upgrade your subscription at any time during your subscription period. For instance, if you chose a basic subscription and decided to upgrade to a premium subscription in the middle of your payment period, you will be upgraded immediately and only be charged the difference.
You can also decide to downgrade to a lower subscription. However, keep in mind that not all subscriptions offer the same number of integrations, live projects, and team members. So, if you want to downgrade to a lower subscription, you will have to make sure you can comply with it. For example, this means that if you have 4 live projects and you want to downgrade to a subscription that only allows for 1 live project, you will be kindly asked to unpublish 3 of your projects, so you only have 1 live project.
In other words, you will be notified of what is required for you to downgrade before you take the decision, so you can decide if it’s the right thing to do.
Can I cancel my subscription?
Yes, you can cancel your subscription plan at any point in time before your next period starts by stopping the automatic renewal. Then, at the end of your current subscription, all your projects will automatically go offline. However, they will still be available on your account.
Please find further information in our Terms of Service.
How can I cancel my subscription?
To cancel your subscription, you can simply disable the automatic renewal setting from your dashboard when you are logged in on Dot.vu
What happens to all my content and data if I cancel my subscription?
When you cancel your subscription plan, at the end of your current period, all your live projects will automatically go offline. However, the data you collected, and all your assets will be accessible for a limited amount of time to ease your transition.
All collected data and analytics will be accessible for 30 days after the subscription ends, and all other assets - i.e., account, users and roles, projects, uploaded media - will be accessible for 12 months in case you wish to reactivate your subscription and reuse content.
Are Agency Services hours included with subscriptions?
Yes, Agency Services hours are available with yearly subscriptions only. These hours provide full project support or assistance at any stage of your process. The number of hours included depends on your subscription package: