Eddy AI Chatbot
The AI assistant built for enterprise knowledge and support
Trusted by thousands of businesses across 150+ countries
Built for high-volume support teams focused on control, consistency, and customer trust
Train on every source for a unified experience
Ingest content from your knowledge base, websites, text entries, FAQs, files (PDF, DOC, DOCX, MD, TXT), and Zendesk or Freshdesk tickets to deliver accurate answers from all sources in one unified conversation.
A dedicated command center for your AI chatbots
Manage your chatbots independently without disrupting existing documentation workflows. Your support and documentation teams get a focused, role-based workspace to configure, monitor & optimize chatbots.
Create multiple chatbots for different teams and products
Create purpose-specific chatbots for onboarding, support, billing, or internal teams, each chatbot draws answers only from its assigned knowledge sources.
Reflect your brand and tone
Design chatbots that reflect your brand and deliver consistent messaging. Customize visual identity and conversational tone, so your chatbot feels like a natural extension of your support team.
Test before going live
Launch every chatbot with enterprise-ready confidence. Use the built-in playground to simulate real conversations, fine-tune responses, and validate behavior before publishing.
When AI answers aren’t enough, escalate to support instantly.
Customers can raise support tickets directly from the chatbot. Connect your Zendesk or Freshdesk portal to route complex issues to your support team, with full chat context included.
From setup to live chatbot in minutes
Built for rapid deployment with minimal engineering dependency and simplified integrations. Connect your sources, customize your chatbot, test in the playground, and go live, all from a single interface.