Provide a customer portal to your customers

Give your customers the ability to manage their accounts by setting up a customer portal. Configure the portal in the Dashboard, or use the API to implement advanced features, such as setting up unique configurations for different customers or for connected accounts.

Automate many of your customer interactions by combining a customer portal with customer communications controlled by Stripe Billing automations. Building custom, automated workflows can help streamline your business processes, enhance customer communication, and improve revenue recovery efforts.

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Create a customer portal

Create a customer portal to enable your customers to manage their account such as updating their billing information, payment methods, and subscription status.

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Features

A customer portal allows your customers to manage their payment details, invoices, and subscriptions in one place.

Limitations

The customer portal has the following limitations:

Limitations to modifying subscriptions

• If a subscription uses any of the following, the customer can cancel it in the portal, but can’t update it:
  • Multiple products.
  • Usage-based billing.
  • Sending invoices for collection. Read more about the collection_method parameter. If you use the Dashboard to create the subscription, you make this selection in the Payment method section.
  • Unsupported payment methods.
• Customers can’t update or cancel subscriptions that currently have an update scheduled with a subscription schedule.
• Customers can only modify subscriptions if the new price has the same tax behaviour as the initial price. Additionally, no modifications are allowed if the tax behaviour is unspecified, even if the tax behaviour of the new price is unspecified. Learn more about the tax_behavior parameter and how it relates to subscriptions.
• Customer modifications to a trialing subscription end the free trial and create an invoice for immediate payment.
• When you allow customers to switch plans, you can specify a maximum of 10 products for them to choose from.

Technical limitations

• If the session allows for payment method management, the portal displays the payment method section, even if the portal doesn’t support the customer’s default payment method. See the list of supported payment methods.
• You can’t define multiple Prices with the same product and recurring.interval values. For example, to offer a magazine for a regular price of US$4 per month and a student price of US$3 per month, create a separate student magazine Product version.
• You can’t display the customer portal inside an iframe.

Supported payment methods

Language support

The customer portal supports the following languages:

• Bulgarian (bg)
• Chinese Simplified (zh)
• Chinese Traditional – Hong Kong (zh-Hant-HK)
• Chinese Traditional – Taiwan (zh-Hant-TW)
• Croatian (hr)
• Czech (cs)
• Danish (da)
• Dutch (nl)
• English, US (en-gb)
• English, UK (en-gb-GB)
• Estonian (et)
• Filipino (fil)
• Finnish (fi)
• French, France (fr)
• French, Canada (fr-CA)
• German (de)
• Greek (el)
• Hungarian (hu)
• Indonesian (id)
• Italian (it)
• Japanese (ja)
• Korean (ko)
• Latvian (lv)
• Lithuanian (lt)
• Malay (ms)
• Maltese (mt)
• Norwegian Bokmål (nb-NO)
• Polish (pl)
• Portuguese, Portugal (pt)
• Portuguese, Brazil (pt-BR)
• Romanian (ro)
• Russian (ru)
• Slovak (sk)
• Slovenian (sl)
• Spanish, Spain (es)
• Spanish, Latin America (es-419)
• Swedish (sv)
• Thai (th)
• Turkish (tr)
• Vietnamese (vi)