Support

Overview

Structured approach to resolving RTK connection issues, with self-service resources and efficient troubleshooting.

---

Self-Service Resources

• Quick Start Guide

• Troubleshooting & FAQ

• Free Trial for coverage validation

---

Information to Provide When Contacting Support

When reaching out, please include:

1. Username and regional host details

2. Exact mountpoint (case-sensitive)

3. A GGA sentence from a failed session

4. Receiver and application information

5. Specific error messages encountered

6. Testing timestamp and location

---

Common Quick Fixes

• Enable GGA transmission outdoors

• Switch correction format to RTCM3

• Verify password accuracy (use RTK credentials, not website login)

• Confirm proper datum/epoch settings

• Use correct survey foot units (US Survey Feet vs. International Feet)

---

Contact Information

• Email: [email protected]

• Subject line suggestion: "URGENT -- Can't get RTK FIX"

• Response target: Same business day for field-blocking issues

---

Regional Connection Details

Region	Hostname	Port	Mountpoint
North America	rtk.rtkdata.com	2101	AUTO
Europe	eu.rtkdata.com	2101	AUTO
Australia	aus.rtkdata.com	2101	AUTO