{"id":90540,"date":"2024-04-08T21:19:59","date_gmt":"2024-04-08T13:19:59","guid":{"rendered":"https:\/\/docs.pingcode.com\/?p=90540"},"modified":"2024-04-10T11:28:28","modified_gmt":"2024-04-10T03:28:28","slug":"%e8%bd%af%e4%bb%b6%e5%bc%80%e5%8f%91%e7%9a%84%e5%85%b3%e9%94%ae%e7%bb%a9%e6%95%88%e6%8c%87%e6%a0%87%ef%bc%88kpis%ef%bc%89%ef%bc%9a%e5%a6%82%e4%bd%95%e8%a1%a1%e9%87%8f%e5%9b%a2%e9%98%9f%e6%95%88","status":"publish","type":"post","link":"https:\/\/docs.pingcode.com\/blog\/software-development-management\/90540.html","title":{"rendered":"\u8f6f\u4ef6\u7814\u53d1\u7684\u91cf\u5316\uff1a\u8f6f\u4ef6\u7814\u53d1\u56e2\u961f\u7684\u6838\u5fc3\u8003\u6838KPI\u6307\u6807"},"content":{"rendered":"\n<p>\u54c8\u4f5b\u5546\u5b66\u9662\u7684\u7814\u7a76\u53d1\u73b0\uff0c\u8bbe\u5b9a\u4e86\u660e\u786e\u76ee\u6807\u7684\u5b66\u751f\uff0c\u5176\u4e2d3%\u7684\u4eba\u7684\u6536\u5165\u6bd4\u5176\u4ed697%\u7684\u4eba\u603b\u548c\u8fd8\u8981\u591a\u5341\u500d\u3002\u540c\u6837\uff0c\u5728\u8f6f\u4ef6\u5de5\u7a0b\u7b49\u6280\u672f\u6d41\u7a0b\u4e2d\uff0c\u8bbe\u5b9a\u5173\u952e\u7ee9\u6548\u6307\u6807\uff08KPI\uff09\u5bf9\u4e8e\u5f00\u53d1\u56e2\u961f\u8fbe\u6210\u76ee\u6807\u4e5f\u975e\u5e38\u91cd\u8981\u3002<\/p>\n\n\n\n<p>\u9009\u62e9\u5408\u9002\u7684\u8f6f\u4ef6\u5de5\u7a0b\u5ea6\u91cf\u6807\u51c6\u80fd\u591f\u5e2e\u52a9\u8bc4\u4f30\u6548\u7387\uff0c\u5e76\u63d0\u4f9b\u63a8\u52a8\u6539\u8fdb\u6240\u9700\u7684\u6709\u4ef7\u503c\u89c1\u89e3\u3002\u5982\u679c\u4f60\u662f\u4e0e\u8fdc\u7a0b\u56e2\u961f\u5408\u4f5c\u6216\u8005\u662f\u5916\u5305\u5f00\u53d1\u9879\u76ee\uff0c\u8bbe\u5b9aKPI\u5c24\u5176\u91cd\u8981\u3002\u6b64\u5916\uff0c\u5229\u7528\u56fa\u5b9a\u7684\u6307\u6807\u6765\u8ffd\u8e2a\u56e2\u961f\u6216\u5f00\u53d1\u8005\u7684\u8868\u73b0\uff0c\u80fd\u591f\u51cf\u5c11\u5bf9\u4ed6\u4eec\u7684\u8fc7\u5ea6\u7ba1\u7406\u3002<\/p>\n\n\n\n<p>\u672c\u6587\u5c06\u8ba8\u8bba\u8f6f\u4ef6\u5f00\u53d1\u4e2d\u7684\u5404\u79cdKPI\u53ca\u5176\u5bf9\u5546\u4e1a\u7684\u4ef7\u503c\u3002<\/p>\n\n\n\n<h2 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href=\"https:\/\/pingcode.com?utm_source=Docs&amp;utm_medium=%E8%BD%AF%E4%BB%B6%E7%A0%94%E5%8F%91%E7%9A%84%E9%87%8F%E5%8C%96%EF%BC%9A%E8%BD%AF%E4%BB%B6%E7%A0%94%E5%8F%91%E5%9B%A2%E9%98%9F%E7%9A%84%E6%A0%B8%E5%BF%83%E8%80%83%E6%A0%B8KPI%E6%8C%87%E6%A0%87&amp;utm_campaign=%E7%A0%94%E5%8F%91KPI\">PingCode<\/a><\/em><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u4ee3\u7801\u8986\u76d6\u7387<\/h4>\n\n\n\n<p>\u4ee3\u7801\u8986\u76d6\u7387\u662f\u4e00\u4e2a\u8861\u91cf\u4ee3\u7801\u8d28\u91cf\u7684\u6307\u6807\uff0c\u5b83\u652f\u6301\u6301\u7eed\u4ea4\u4ed8\u548c\u6d4b\u8bd5\u9a71\u52a8\u7684\u5f00\u53d1\u65b9\u5f0f\u3002\u8fd9\u4e2a\u6307\u6807\u663e\u793a\u5728\u6d4b\u8bd5\u8fc7\u7a0b\u4e2d\u6709\u591a\u5c11\u6e90\u4ee3\u7801\u88ab\u6267\u884c\u4e86\u2014\u2014\u8986\u76d6\u7387\u8d8a\u9ad8\uff0c\u8868\u793a\u5f00\u53d1\u8fdb\u5c55\u8d8a\u597d\u3002\u4e0d\u8fc7\uff0c\u8986\u76d6\u7387\u5f88\u5c11\u80fd\u8fbe\u5230100%\uff0c\u56e0\u4e3a\u603b\u6709\u4e00\u4e9b\u4ee3\u7801\u56e0\u4e3a\u672a\u53d1\u73b0\u7684bug\u800c\u6ca1\u6709\u88ab\u6267\u884c\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1300\" height=\"742\" src=\"https:\/\/cdn-docs.pingcode.com\/wp-content\/uploads\/2024\/04\/image-41.png\" alt=\"\" class=\"wp-image-93015\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">\u4ee3\u7801\u7a33\u5b9a\u6027<\/h4>\n\n\n\n<p>\u4ee3\u7801\u7a33\u5b9a\u6027\u8861\u91cf\u7684\u662f\u4ea7\u54c1\u4e2d\u5c0f\u7684\u53d8\u52a8\u53ef\u80fd\u5bf9\u5546\u4e1a\u76ee\u6807\u6216\u8f6f\u4ef6\u672c\u8eab\u9020\u6210\u7684\u6f5c\u5728\u5f71\u54cd\u3002\u7406\u60f3\u60c5\u51b5\u4e0b\uff0c\u66f4\u6539\u51e0\u884c\u4ee3\u7801\u4e0d\u5e94\u8be5\u5f71\u54cd\u5230\u6574\u4e2a\u5e94\u7528\u7a0b\u5e8f\u7684\u8fd0\u884c\u3002\u4ee3\u7801\u7a33\u5b9a\u6027\u53ef\u4ee5\u901a\u8fc7\u8ba1\u7b97\u5bfc\u81f4\u7cfb\u7edf\u505c\u673a\u7684\u4ee3\u7801\u90e8\u7f72\u767e\u5206\u6bd4\u6765\u8bc4\u4f30\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u4ee3\u7801\u7b80\u6d01\u6027<\/h4>\n\n\n\n<p>\u4ee3\u7801\u7b80\u6d01\u6027\u662f\u8f6f\u4ef6\u5f00\u53d1\u4e2d\u53e6\u4e00\u4e2a\u91cd\u8981\u7684KPI\u3002\u5b83\u53ef\u4ee5\u901a\u8fc7\u591a\u79cd\u65b9\u5f0f\u6765\u91cf\u5316\uff0c\u6bd4\u5982\u901a\u8fc7\u5708\u590d\u6742\u5ea6\uff0c\u8fd9\u662f\u6307\u9700\u8981\u7f16\u5199\u7684\u72ec\u7acb\u8def\u5f84\u6570\u91cf\u3002\u901a\u5e38\uff0c\u7b80\u5355\u7684\u4ee3\u7801\u66f4\u5bb9\u6613\u6d4b\u8bd5\u548c\u7ef4\u62a4\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u4ee3\u7801\u53d8\u52a8\u9891\u7387<\/h4>\n\n\n\n<p>\u8fd9\u4e2a\u6307\u6807\u7528\u6765\u8861\u91cf\u4ee3\u7801\u7684\u7a33\u5b9a\u6027\uff0c\u7279\u522b\u662f\u6307\u7684\u662f\u4ee3\u7801\u53d8\u52a8\u7684\u9891\u7e41\u7a0b\u5ea6\u3002\u5982\u679c\u6bcf\u6b21\u6dfb\u52a0\u65b0\u529f\u80fd\u65f6\u90fd\u9700\u8981\u91cd\u5199\u4ee3\u7801\uff0c\u90a3\u4e48\u8fd9\u4e2a\u4ee3\u7801\u5c31\u88ab\u8ba4\u4e3a\u7ef4\u62a4\u6210\u672c\u9ad8\uff0c\u98ce\u9669\u4e5f\u9ad8\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2.\u8f6f\u4ef6\u6027\u80fd\u6307\u6807<\/h3>\n\n\n\n<p>\u8fd9\u4e9b\u6307\u6807\u548c\u53c2\u6570\u662f\u5728\u8f6f\u4ef6\u8d28\u91cf\u4fdd\u8bc1\u8fc7\u7a0b\u4e2d\u786e\u5b9a\u7684\u3002\u8f6f\u4ef6\u6027\u80fd\u6307\u6807\u53ef\u4ee5\u5e2e\u52a9\u8bc4\u4f30\u8f6f\u4ef6\u5f00\u53d1\u9879\u76ee\u4e2d\u7684\u95ee\u9898\u4ee5\u53ca\u8fdb\u884c\u4f18\u5148\u7ea7\u6392\u5e8f\u3002\u5b83\u4eec\u5728\u4ee5\u4e0b\u51e0\u4e2a\u65b9\u9762\u975e\u5e38\u6709\u7528\uff1a<\/p>\n\n\n\n<ul>\n<li>\u7ba1\u7406<\/li>\n\n\n\n<li>\u8c03\u8bd5<\/li>\n\n\n\n<li>\u6027\u80fd<\/li>\n\n\n\n<li>\u4f30\u7b97\u6210\u672c<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">\u541e\u5410\u91cf<\/h4>\n\n\n\n<p>\u541e\u5410\u91cf\u4e0e\u901f\u5ea6\u7c7b\u4f3c\uff0c\u4f46\u66f4\u52a0\u7ec6\u81f4\u3002\u5b83\u8861\u91cf\u7684\u662f\u5728\u7279\u5b9a\u65f6\u95f4\u6bb5\u5185\u5b8c\u6210\u7684\u7279\u6027\u3001\u4efb\u52a1\u3001\u7f3a\u9677\u4ee5\u53ca\u5176\u4ed6\u6d3b\u52a8\u7684\u6570\u91cf\u3002\u8fd9\u8ba9<a href=\"https:\/\/docs.pingcode.com\/blog\/project-management\/23316.html\" target=\"_blank\">\u9879\u76ee\u7ba1\u7406<\/a>\u56e2\u961f\u80fd\u591f\u8bc4\u4f30\u56e2\u961f\u6210\u5458\u662f\u5982\u4f55\u5229\u7528\u4ed6\u4eec\u7684\u65f6\u95f4\uff0c\u4ee5\u53ca\u4ed6\u4eec\u7684\u5de5\u4f5c\u91cf\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2571\" height=\"601\" src=\"https:\/\/cdn-docs.pingcode.com\/wp-content\/uploads\/2024\/04\/image-42.png\" alt=\"\" class=\"wp-image-93016\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center\"><em>\u56fe\u7247\u622a\u53d6\u81ea\uff1a<a href=\"https:\/\/pingcode.com?utm_source=Docs&amp;utm_medium=%E8%BD%AF%E4%BB%B6%E7%A0%94%E5%8F%91%E7%9A%84%E9%87%8F%E5%8C%96%EF%BC%9A%E8%BD%AF%E4%BB%B6%E7%A0%94%E5%8F%91%E5%9B%A2%E9%98%9F%E7%9A%84%E6%A0%B8%E5%BF%83%E8%80%83%E6%A0%B8KPI%E6%8C%87%E6%A0%87&amp;utm_campaign=%E7%A0%94%E5%8F%91KPI\">PingCode<\/a><\/em><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u54cd\u5e94\u65f6\u95f4<\/h4>\n\n\n\n<p>\u8fd9\u662f\u6307\u4ece\u53d1\u9001\u8bf7\u6c42\u5230\u670d\u52a1\u5668\u5230\u4ece\u670d\u52a1\u5668\u63a5\u6536\u5230\u6700\u540e\u4e00\u4e2a\u5b57\u8282\u4e4b\u95f4\u7684\u65f6\u95f4\u5dee\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u53ef\u9760\u6027<\/h4>\n\n\n\n<p>\u8fd9\u4e2a\u6027\u80fd\u6307\u6807\u8861\u91cf\u7684\u662f\u8f6f\u4ef6\u5728\u4efb\u4f55\u7ed9\u5b9a\u65f6\u95f4\u4ea7\u751f\u9884\u671f\u7ed3\u679c\u7684\u53ef\u80fd\u6027\u3002\u901a\u8fc7\u8bbe\u8ba1\u7528\u4e8e\u907f\u514d\u3001\u68c0\u6d4b\u548c\u4fee\u590d\u8f6f\u4ef6\u6545\u969c\u7684\u529f\u80fd\u6765\u589e\u5f3a\u8f6f\u4ef6\u7684\u53ef\u9760\u6027\u3002\u4e00\u4e2a\u53ef\u9760\u7684\u8f6f\u4ef6\u7a0b\u5e8f\u4e0d\u4f1a\u6301\u7eed\u4ea7\u51fa\u9519\u8bef\u7ed3\u679c\uff0c\u800c\u662f\u5e94\u8be5\u8bd5\u56fe\u4fee\u6b63\u8fd9\u4e9b\u9519\u8bef\uff0c\u6216\u81f3\u5c11\u5c06\u9519\u8bef\u9694\u79bb\u5e76\u62a5\u544a\u3002\u53ef\u9760\u6027\u4e0e\u6545\u969c\u95f4\u5e73\u5747\u65f6\u95f4\uff08MTBF\uff09\u76f8\u5173\uff1a\u53ef\u9760\u6027 = exp^(-T\/MTBF)\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u8f6f\u4ef6\u7684\u53ef\u7528\u6027<\/h4>\n\n\n\n<p>\u8fd9\u662f\u6307\u8f6f\u4ef6\u5728\u9700\u8981\u65f6\u53ef\u4ee5\u6b63\u5e38\u5de5\u4f5c\u7684\u6982\u7387\u3002\u6362\u53e5\u8bdd\u8bf4\uff0c\u5c31\u662f\u8f6f\u4ef6\u6b63\u5e38\u8fd0\u884c\u7684\u65f6\u95f4\u5360\u5b83\u5e94\u8be5\u8fd0\u884c\u603b\u65f6\u95f4\u7684\u6bd4\u4f8b\u3002\u9ad8\u7ea7\u7684\u53ef\u7528\u6027\u529f\u80fd\u4f7f\u5f97\u8f6f\u4ef6\u5373\u4f7f\u5728\u51fa\u73b0\u95ee\u9898\u65f6\u4e5f\u80fd\u7ee7\u7eed\u8fd0\u884c\uff0c\u8fd9\u901a\u5e38\u901a\u8fc7\u9694\u79bb\u51fa\u95ee\u9898\u7684\u90e8\u5206\u5e76\u4ee5\u8f83\u4f4e\u7684\u6027\u80fd\u7ee7\u7eed\u8fd0\u884c\u6765\u5b9e\u73b0\u3002\u800c\u90a3\u4e9b\u80fd\u529b\u8f83\u5dee\u7684\u7cfb\u7edf\u53ef\u80fd\u4f1a\u76f4\u63a5\u5d29\u6e83\uff0c\u5b8c\u5168\u5931\u53bb\u8fd0\u884c\u80fd\u529b\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u8f6f\u4ef6\u7684\u53ef\u7ef4\u62a4\u6027<\/h4>\n\n\n\n<p>\u8f6f\u4ef6\u7684\u53ef\u7ef4\u62a4\u6027\u662f\u6307\u4fee\u590d\u6216\u670d\u52a1\u8f6f\u4ef6\u7cfb\u7edf\u7684\u96be\u6613\u7a0b\u5ea6\u548c\u901f\u5ea6\u3002\u53ef\u670d\u52a1\u6027\u548c\u53ef\u7528\u6027\u662f\u6210\u53cd\u6bd4\u7684\uff1a\u5982\u679c\u4fee\u590d\u901f\u5ea6\u53d8\u5feb\uff0c\u90a3\u4e48\u8f6f\u4ef6\u53ef\u7528\u7684\u65f6\u95f4\u5c31\u4f1a\u589e\u957f\u3002\u5728\u8003\u8651\u8f6f\u4ef6\u5f00\u53d1\u7684\u53ef\u7ef4\u62a4\u6027\u65f6\uff0c\u4f1a\u8003\u8651\u5230\u51fa\u73b0\u95ee\u9898\u65f6\u7684\u8bca\u65ad\u65b9\u6cd5\u3002\u6bd4\u5982\uff0c\u6709\u4e9b\u8f6f\u4ef6\u7cfb\u7edf\u8bbe\u8ba1\u6210\u5728\u51fa\u73b0\u95ee\u9898\u65f6\u80fd\u81ea\u52a8\u8054\u7cfb\u670d\u52a1\u4e2d\u5fc3\u3002\u8be5\u6307\u6807\u7684\u76ee\u7684\u662f\u5728\u5c3d\u53ef\u80fd\u4e0d\u5e72\u6270\u6b63\u5e38\u670d\u52a1\u7684\u60c5\u51b5\u4e0b\uff0c\u786e\u4fdd\u53ca\u65f6\u6b63\u786e\u7684\u7ef4\u4fee\u5de5\u4f5c\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3.\u7f3a\u9677\u6307\u6807<\/h3>\n\n\n\n<p>\u8f6f\u4ef6\u7f3a\u9677\u662f\u5f00\u53d1\u4eba\u5458\u9762\u4e34\u7684\u4e3b\u8981\u95ee\u9898\u4e4b\u4e00\uff0c\u56e0\u4e3a\u5b83\u4eec\u5bfc\u81f4\u5b9e\u9645\u7ed3\u679c\u548c\u9884\u671f\u4e4b\u95f4\u51fa\u73b0\u504f\u5dee\u3002\u56e0\u6b64\uff0c\u6d4b\u8bd5\u4eba\u5458\u9700\u8981\u8ffd\u8e2a\u5e76\u5c3d\u53ef\u80fd\u591a\u5730\u6d88\u9664\u8fd9\u4e9b\u7f3a\u9677\u3002\u4e3a\u4e86\u8fbe\u5230\u9ad8\u8d28\u91cf\u7684\u8f6f\u4ef6\u8981\u6c42\uff0c\u5f00\u53d1\u4eba\u5458\u4f9d\u8d56\u4e8e\u4e00\u7cfb\u5217\u6307\u6807\u6765\u8bc4\u4ef7\u4ed6\u4eec\u5728\u5904\u7406\u8fd9\u4e9b\u504f\u5dee\u548c\u9519\u8bef\u65f6\u7684\u8868\u73b0\uff1a<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u4ee3\u7801\u7f3a\u9677\u68c0\u6d4b\u7387<\/h4>\n\n\n\n<p>\u8fd9\u4e5f\u88ab\u79f0\u4e3a\u4ee3\u7801\u7f3a\u9677\u68c0\u6d4b\u6548\u7387\uff0c\u7528\u6765\u8861\u91cf\u6d4b\u8bd5\u56e2\u961f\u53d1\u73b0\u7f3a\u9677\u7684\u6548\u7387\u3002\u5b83\u901a\u8fc7\u6bd4\u8f83\u8f6f\u4ef6\u53d1\u5e03\u524d\u53d1\u73b0\u7684\u7f3a\u9677\u6570\u4e0e\u603b\u7f3a\u9677\u6570\uff08\u5305\u62ec\u5ba2\u6237\u5728\u53d1\u5e03\u540e\u53d1\u73b0\u7684\uff09\u6765\u8ba1\u7b97\u3002\u4ee3\u7801\u7f3a\u9677\u68c0\u6d4b\u7387\uff08DDP\uff09\u7684\u8ba1\u7b97\u516c\u5f0f\u662f\uff1a<\/p>\n\n\n\n<p>DDP = [(\u8f6f\u4ef6\u53d1\u5e03\u524d\u53d1\u73b0\u7684\u7f3a\u9677\u6570) \/ (\u5185\u90e8\u6d4b\u8bd5\u53d1\u73b0\u7684\u7f3a\u9677\u6570 + \u5ba2\u6237\u53d1\u5e03\u540e\u53d1\u73b0\u7684\u7f3a\u9677\u6570)] x 100\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2586\" height=\"604\" src=\"https:\/\/cdn-docs.pingcode.com\/wp-content\/uploads\/2024\/04\/image-35.png\" alt=\"\" class=\"wp-image-93009\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center\"><em>\u56fe\u7247\u622a\u53d6\u81ea\uff1a<a href=\"https:\/\/pingcode.com?utm_source=Docs&amp;utm_medium=%E8%BD%AF%E4%BB%B6%E7%A0%94%E5%8F%91%E7%9A%84%E9%87%8F%E5%8C%96%EF%BC%9A%E8%BD%AF%E4%BB%B6%E7%A0%94%E5%8F%91%E5%9B%A2%E9%98%9F%E7%9A%84%E6%A0%B8%E5%BF%83%E8%80%83%E6%A0%B8KPI%E6%8C%87%E6%A0%87&amp;utm_campaign=%E7%A0%94%E5%8F%91KPI\">PingCode<\/a><\/em><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u6f0f\u6d1e<\/h4>\n\n\n\n<p>\u6f0f\u6d1e\u662f\u8861\u91cf\u8f6f\u4ef6\u7cfb\u7edf\u4e2d\u5b58\u5728\u7684\u3001\u5bb9\u6613\u88ab\u6076\u610f\u653b\u51fb\u8005\u5229\u7528\u7684\u5f31\u70b9\u7a0b\u5ea6\u7684\u6027\u80fd\u6307\u6807\u3002\u6f0f\u6d1e\u8d8a\u591a\uff0c\u610f\u5473\u7740SaaS\u5b89\u5168\u95ee\u9898\u8d8a\u4e25\u91cd\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u5b9e\u9645\u5b89\u5168\u4e8b\u4ef6<\/h4>\n\n\n\n<p>\u8fd9\u4e2a\u6307\u6807\u8bb0\u5f55\u7684\u662f\u8bd5\u56fe\u672a\u7ecf\u6388\u6743\u8bbf\u95ee\u3001\u62ab\u9732\u3001\u4f7f\u7528\u3001\u4fee\u6539\u6216\u7834\u574f\u8f6f\u4ef6\u7cfb\u7edf\u4e2d\u4fe1\u606f\u7684\u5c1d\u8bd5\u6b21\u6570\u3002\u5b89\u5168\u4e8b\u4ef6\u53ef\u80fd\u5bfc\u81f4\u7528\u6237\u8d26\u6237\u906d\u5230\u5165\u4fb5\u3001\u670d\u52a1\u4e2d\u65ad\u3001\u6570\u636e\u88ab\u76d7\u7b49\u95ee\u9898\u3002\u8fd9\u4e2a\u5ea6\u91cf\u6807\u51c6\u5f88\u91cd\u8981\uff0c\u56e0\u4e3a\u5b83\u53ef\u4ee5\u5e2e\u52a9\u8bc4\u4f30\u8f6f\u4ef6\u7a0b\u5e8f\u7684\u5b89\u5168\u6027\uff0c\u5e76\u63d0\u4f9b\u53ef\u80fd\u7684\u89e3\u51b3\u63aa\u65bd\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u53d1\u73b0\u7f3a\u9677\u7684\u5e73\u5747\u65f6\u95f4<\/h4>\n\n\n\n<p>\u8fd9\u8868\u793a\u4ece\u7cfb\u7edf\u8f6f\u4ef6\u51fa\u73b0\u6545\u969c\u5230\u88ab<a href=\"https:\/\/docs.pingcode.com\/blog\/devops\/20813.html\" target=\"_blank\">DevOps<\/a>\u56e2\u961f\u53d1\u73b0\u6240\u9700\u7684\u5e73\u5747\u65f6\u95f4\uff0c\u4e5f\u5c31\u662f\u95ee\u9898\u53d1\u751f\u548c\u88ab\u53d1\u73b0\u4e4b\u95f4\u7684\u65f6\u95f4\u3002\u5bf9\u4e8e\u8f6f\u4ef6\u5f00\u53d1\u4eba\u5458\u6765\u8bf4\uff0c\u51cf\u5c11\u8fd9\u4e2a\u65f6\u95f4\u975e\u5e38\u5173\u952e\uff0c\u56e0\u4e3a\u66f4\u957f\u7684\u53d1\u73b0\u65f6\u95f4\u53ef\u80fd\u5bfc\u81f4\u66f4\u957f\u7684\u7cfb\u7edf\u505c\u673a\u65f6\u95f4\uff0c\u8fdb\u800c\u5f71\u54cd\u5230\u5176\u4ed6\u5546\u4e1a\u6307\u6807\uff0c\u6bd4\u5982\u5ba2\u6237\u6ee1\u610f\u5ea6\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1251\" height=\"614\" src=\"https:\/\/cdn-docs.pingcode.com\/wp-content\/uploads\/2024\/04\/image-44.png\" alt=\"\" class=\"wp-image-93018\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center\"><em>\u56fe\u7247\u622a\u53d6\u81ea\uff1a<a href=\"https:\/\/pingcode.com?utm_source=Docs&amp;utm_medium=%E8%BD%AF%E4%BB%B6%E7%A0%94%E5%8F%91%E7%9A%84%E9%87%8F%E5%8C%96%EF%BC%9A%E8%BD%AF%E4%BB%B6%E7%A0%94%E5%8F%91%E5%9B%A2%E9%98%9F%E7%9A%84%E6%A0%B8%E5%BF%83%E8%80%83%E6%A0%B8KPI%E6%8C%87%E6%A0%87&amp;utm_campaign=%E7%A0%94%E5%8F%91KPI\">PingCode<\/a><\/em><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u4fee\u590d\u5e73\u5747\u7528\u65f6<\/h4>\n\n\n\n<p>\u4fee\u590d\u5e73\u5747\u7528\u65f6\uff08MTTR\uff09\u662f\u8861\u91cf\u8f6f\u4ef6\u6027\u80fd\u7684\u4e00\u4e2a\u91cd\u8981\u6307\u6807\u3002\u8fd9\u4e2a\u6307\u6807\u6d89\u53ca\u4ece\u53d1\u73b0\u8f6f\u4ef6\u5b89\u5168\u6f0f\u6d1e\u5230\u63a8\u51fa\u4fee\u590d\u65b9\u6848\u6240\u9700\u7684\u65f6\u95f4\u957f\u5ea6\u3002MTTR\u503c\u8f83\u4f4e\u8868\u793a\u5f00\u53d1\u56e2\u961f\u5728\u89e3\u51b3\u8f6f\u4ef6\u5b89\u5168\u95ee\u9898\uff08\u6bd4\u5982bug\uff09\u65b9\u9762\u53d8\u5f97\u66f4\u52a0\u9ad8\u6548\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1261\" height=\"621\" src=\"https:\/\/cdn-docs.pingcode.com\/wp-content\/uploads\/2024\/04\/image-43.png\" alt=\"\" class=\"wp-image-93017\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center\"><em>\u56fe\u7247\u622a\u53d6\u81ea\uff1a<a href=\"https:\/\/pingcode.com?utm_source=Docs&amp;utm_medium=%E8%BD%AF%E4%BB%B6%E7%A0%94%E5%8F%91%E7%9A%84%E9%87%8F%E5%8C%96%EF%BC%9A%E8%BD%AF%E4%BB%B6%E7%A0%94%E5%8F%91%E5%9B%A2%E9%98%9F%E7%9A%84%E6%A0%B8%E5%BF%83%E8%80%83%E6%A0%B8KPI%E6%8C%87%E6%A0%87&amp;utm_campaign=%E7%A0%94%E5%8F%91KPI\">PingCode<\/a><\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4.\u53ef\u7528\u6027\u548c\u7528\u6237\u4f53\u9a8c\u6307\u6807<\/h3>\n\n\n\n<p>\u8fd9\u662f\u4e00\u7ec4\u5173\u952e\u6307\u6807\uff0c\u7528\u6765\u8bc4\u4f30\u7528\u6237\u5bf9\u4ea7\u54c1\u7684\u6ee1\u610f\u7a0b\u5ea6\u3002\u867d\u7136\u8fd9\u4e9b\u6307\u6807\u56e0\u4e3a\u5176\u4e3b\u89c2\u6027\u548c\u4f9d\u8d56\u4e8e\u7528\u6237\u613f\u610f\u63d0\u4f9b\u53cd\u9988\u7684\u7a0b\u5ea6\u800c\u96be\u4ee5\u51c6\u786e\u8861\u91cf\uff0c\u4f46\u5b83\u4eec\u80fd\u591f\u63d0\u4f9b\u6709\u529b\u7684\u89c1\u89e3\uff0c\u5e2e\u52a9\u4e86\u89e3\u8f6f\u4ef6\u662f\u5426\u8fbe\u5230\u4e86\u7528\u6237\u7684\u671f\u671b\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u51c0\u63a8\u8350\u5f97\u5206\uff08NPS\uff09<\/h4>\n\n\n\n<p>\u8fd9\u4e2a\u6307\u6807\u8861\u91cf\u7528\u6237\u613f\u610f\u5c06\u8f6f\u4ef6\u4ea7\u54c1\u6216\u670d\u52a1\u63a8\u8350\u7ed9\u5176\u4ed6\u4eba\u7684\u7a0b\u5ea6\u3002NPS\u6709\u52a9\u4e8e\u4e86\u89e3\u7528\u6237\u7684\u5fe0\u8bda\u5ea6\u548c\u6ee1\u610f\u5ea6\uff0c\u5bf9\u5efa\u7acb\u957f\u671f\u5173\u7cfb\u975e\u5e38\u5173\u952e\u3002NPS\u503c\u4ecb\u4e8e-100\u5230+100\u4e4b\u95f4\uff0c\u53ef\u4ee5\u901a\u8fc7NPS\u8c03\u67e5\u5de5\u5177\u6765\u6709\u6548\u5730\u6536\u96c6\u8fd9\u4e9b\u6570\u636e\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u5ba2\u6237\u6ee1\u610f\u5ea6\u5f97\u5206\uff08CSAT\uff09<\/h4>\n\n\n\n<p>\u8fd9\u662f\u4e00\u4e2a\u7528\u6765\u8bc4\u4ef7\u7528\u6237\u6ee1\u610f\u5ea6\u7684\u8f6f\u4ef6\u5f00\u53d1\u5173\u952e\u7ee9\u6548\u6307\u6807\u3002\u7528\u6237\u6839\u636e\u4ed6\u4eec\u7684\u4f53\u9a8c\u7ed9\u8f6f\u4ef6\u6253\u5206\uff0c\u5206\u6570\u8303\u56f4\u4ece1\u52305\u3002\u8fd9\u4e2a\u6307\u6807\u6bd4\u8f83\u5bb9\u6613\u6d4b\u91cf\uff0c\u4f46\u9700\u8981\u5411\u7528\u6237\u53d1\u9001\u6ee1\u610f\u5ea6\u8c03\u67e5\u3002\u8fd9\u6837\u7684\u8bc4\u4f30\u80fd\u591f\u63d0\u4f9b\u7528\u6237\u5bf9\u8f6f\u4ef6\u7684\u6574\u4f53\u611f\u53d7\uff0c\u5e2e\u52a9\u53d1\u73b0\u5e76\u89e3\u51b3\u6f5c\u5728\u7684\u95ee\u9898\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u5ba2\u6237\u52aa\u529b\u5f97\u5206\uff08CES\uff09<\/h4>\n\n\n\n<p>\u8fd9\u662f\u53e6\u4e00\u4e2a\u8bc4\u4f30\u8f6f\u4ef6\u53ef\u7528\u6027\u548c\u7528\u6237\u4f53\u9a8c\u7684\u6307\u6807\uff0c\u5b83\u8861\u91cf\u7528\u6237\u5728\u4f7f\u7528\u8f6f\u4ef6\u4e0e\u4e1a\u52a1\u4e92\u52a8\uff08\u5982\u5b8c\u6210\u4ea4\u6613\u6216\u63d0\u4ea4\u652f\u6301\u95ee\u9898\u7b49\uff09\u7684\u96be\u6613\u7a0b\u5ea6\u3002\u4f01\u4e1a\u5229\u7528\u5ba2\u6237\u52aa\u529b\u5f97\u5206\u4f5c\u4e3a\u4e00\u79cd\u53ef\u7528\u6027\u6307\u6807\uff0c\u6765\u8bc4\u4f30\u5b8c\u6210\u4efb\u52a1\u6216\u63d0\u4ea4\u652f\u6301\u95ee\u9898\u65f6\u7528\u6237\u7684\u4e92\u52a8\u4fbf\u5229\u6027\u3002CES\u7684\u8bc4\u5206\u8303\u56f4\u662f1\u52307\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u907f\u514d\u8fc7\u5ea6\u7ba1\u7406\u7684KPI\u548c\u5efa\u8bae<\/h2>\n\n\n\n<p>\u8bbe\u7acbKPI\u5e76\u52aa\u529b\u8fbe\u6210\u5b83\u4eec\u4f1a\u7ed9\u8f6f\u4ef6\u5f00\u53d1\u56e2\u961f\u5e26\u6765\u989d\u5916\u7684\u538b\u529b\u3002\u8fc7\u5ea6\u7ba1\u7406\u5f00\u53d1\u4eba\u5458\u53ef\u80fd\u4f1a\u521b\u9020\u51fa\u4e00\u4e2a\u4e0d\u5229\u4e8e\u56e2\u961f\u6210\u957f\u7684\u73af\u5883\u3002\u4ee5\u4e0b\u662f\u4e00\u4e9b\u5efa\u8bae\uff0c\u53ef\u4ee5\u5e2e\u52a9\u907f\u514d\u8fd9\u79cd\u60c5\u51b5\uff1a<\/p>\n\n\n\n<ul>\n<li>\u5c3d\u91cf\u51cf\u5c11\u5728\u5f00\u53d1\u8fc7\u7a0b\u4e2d\u7684\u5e72\u9884<\/li>\n\n\n\n<li>\u7ba1\u7406\u5173\u952e\u7ee9\u6548\u6307\u6807\uff0c\u800c\u4e0d\u662f\u6bcf\u4e2a\u5c0f\u4efb\u52a1<\/li>\n\n\n\n<li>\u4fe1\u4efb\u4f60\u7684\u56e2\u961f<\/li>\n\n\n\n<li>\u9f13\u52b1\u5f00\u53d1\u4eba\u5458\u72ec\u7acb\u505a\u51b3\u7b56<\/li>\n\n\n\n<li>\u5b9a\u671f\u8d4b\u4e88\u56e2\u961f\u6210\u5458\u6bd4\u4f60\u611f\u89c9\u8212\u9002\u7684\u66f4\u591a\u8d23\u4efb<\/li>\n<\/ul>\n\n\n\n<p>\u8f6f\u4ef6\u5f00\u53d1\u7684KPI\u5bf9\u4e8e\u6574\u4e2a\u7f16\u7a0b\u8fc7\u7a0b\u81f3\u5173\u91cd\u8981\uff0c\u56e0\u4e3a\u5b83\u4eec\u5e2e\u52a9\u7ba1\u7406\u5c42\u8bc4\u4f30\u548c\u6392\u5e8f\u76ee\u6807\u53ca\u56e2\u961f\u76ee\u6807\u3002\u8fd9\u4e9b\u6307\u6807\u5206\u4e3a\u56db\u4e2a\u4e3b\u8981\u7c7b\u522b\uff1a\u5f00\u53d1\u56e2\u961f\u7684\u751f\u4ea7\u529b\u3001\u8f6f\u4ef6\u6027\u80fd\u3001\u7f3a\u9677\u7ba1\u7406\u3001\u4ee5\u53ca\u53ef\u7528\u6027\u548c\u7528\u6237\u4f53\u9a8c\u3002\u8fd9\u4e9b\u7c7b\u522b\u6839\u636e\u5176\u5173\u6ce8\u7684\u7279\u5b9a\u9886\u57df\u5206\u7c7b\uff0c\u6bcf\u4e00\u7c7b\u90fd\u63d0\u4f9b\u4e86\u9879\u76ee\u6574\u4f53\u72b6\u51b5\u7684\u91cd\u8981\u89c6\u89d2\u3002\u5bf9\u6240\u6709\u76f8\u5173\u65b9\u6765\u8bf4\uff0c\u4e86\u89e3\u5404\u79cdKPI\u3001\u5b83\u4eec\u7684\u5e94\u7528\u4ee5\u53ca\u8ba1\u7b97\u65b9\u6cd5\u662f\u975e\u5e38\u5173\u952e\u7684\u3002<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"\u54c8\u4f5b\u5546\u5b66\u9662\u7684\u7814\u7a76\u53d1\u73b0\uff0c\u8bbe\u5b9a\u4e86\u660e\u786e\u76ee\u6807\u7684\u5b66\u751f\uff0c\u5176\u4e2d3%\u7684\u4eba\u7684\u6536\u5165\u6bd4\u5176\u4ed697%\u7684\u4eba\u603b\u548c\u8fd8\u8981\u591a\u5341\u500d\u3002\u540c\u6837\uff0c\u5728\u8f6f\u4ef6\u5de5\u7a0b 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