{"id":84878,"date":"2024-03-29T17:51:30","date_gmt":"2024-03-29T09:51:30","guid":{"rendered":"https:\/\/docs.pingcode.com\/?p=84878"},"modified":"2024-03-29T17:51:30","modified_gmt":"2024-03-29T09:51:30","slug":"%e5%a6%82%e4%bd%95%e5%88%a9%e7%94%a8kpi%e6%8e%a8%e5%8a%a8%e4%bc%81%e4%b8%9a%e7%a4%be%e4%bc%9a%e8%b4%a3%e4%bb%bb","status":"publish","type":"post","link":"https:\/\/docs.pingcode.com\/ask\/84878.html","title":{"rendered":"\u5982\u4f55\u5229\u7528KPI\u63a8\u52a8\u4f01\u4e1a\u793e\u4f1a\u8d23\u4efb"},"content":{"rendered":"<p style=\"text-align:center;\" ><img decoding=\"async\" src=\"https:\/\/cdn-docs.pingcode.com\/wp-content\/uploads\/2024\/03\/uploading_imagesimage_35_2-3.png?x-oss-process=image\/auto-orient,1\/format,webp\" alt=\"\u5982\u4f55\u5229\u7528KPI\u63a8\u52a8\u4f01\u4e1a\u793e\u4f1a\u8d23\u4efb\" \/><\/p>\n<p>\u4f01\u4e1a\u793e\u4f1a\u8d23\u4efb\uff08CSR\uff09\u662f\u6307\u4f01\u4e1a\u5728\u8ffd\u6c42\u7ecf\u6d4e\u5229\u6da6\u7684\u540c\u65f6\uff0c\u4e5f\u8003\u8651\u5230\u5bf9\u793e\u4f1a\u3001\u73af\u5883\u7684\u8d1f\u9762\u5f71\u54cd\uff0c\u5e76\u79ef\u6781\u91c7\u53d6\u63aa\u65bd\u6539\u5584\u8fd9\u4e9b\u5f71\u54cd\u3002<strong>\u5229\u7528\u5173\u952e\u4e1a\u7ee9\u6307\u6807\uff08KPIs\uff09\u3001\u5236\u5b9a\u53ef\u91cf\u5316\u76ee\u6807\u3001\u8bbe\u7acb\u900f\u660e\u8bc4\u4ef7\u4f53\u7cfb<\/strong> \u662f\u63a8\u52a8\u4f01\u4e1a\u793e\u4f1a\u8d23\u4efb\u7684\u6709\u6548\u624b\u6bb5\u3002\u901a\u8fc7\u5c06KPIs\u4e0eCSR\u6d3b\u52a8\u7d27\u5bc6\u7ed3\u5408\uff0c\u4f01\u4e1a\u53ef\u4ee5\u786e\u4fdd\u5176\u793e\u4f1a\u8d23\u4efb\u76ee\u6807\u5177\u6709\u53ef\u8ffd\u8e2a\u6027\u3001\u53ef\u8861\u91cf\u6027\uff0c\u5e76\u901a\u8fc7\u6301\u7eed\u7684\u6027\u80fd\u8bc4\u4f30\u4fc3\u8fdb\u6574\u4f53\u7684\u8d23\u4efb\u7ba1\u7406\u3002<\/p>\n<p>\u5728\u5229\u7528KPI\u63a8\u52a8CSR\u7684\u8fc7\u7a0b\u4e2d\uff0c<strong>\u7ec4\u7ec7\u9996\u5148\u9700\u8981\u786e\u5b9a\u4e0e\u5176\u4e1a\u52a1\u6218\u7565\u548c\u4ef7\u503c\u89c2\u76f8\u7b26\u5408\u7684CSR\u76ee\u6807\uff0c\u5e76\u786e\u4fdd\u8fd9\u4e9b\u76ee\u6807\u7684\u53ef\u8861\u91cf\u6027<\/strong>\u3002\u8fd9\u53ef\u4ee5\u5305\u62ec\u51cf\u5c11\u78b3\u6392\u653e\u3001\u63d0\u9ad8\u80fd\u6548\u3001\u589e\u5f3a\u5458\u5de5\u6ee1\u610f\u5ea6\u3001\u63d0\u5347\u793e\u533a\u6295\u5165\u7b49\u3002\u968f\u540e\uff0c\u6839\u636e\u8fd9\u4e9b\u76ee\u6807\u5236\u5b9a\u51fa\u660e\u786e\u7684KPIs\uff0c\u8fd9\u4e9bKPIs\u5e94\u5f53\u80fd\u591f\u53cd\u6620\u51fa\u4f01\u4e1a\u5728\u793e\u4f1a\u8d23\u4efb\u65b9\u9762\u7684\u8fdb\u5c55\uff0c\u5e76\u4f5c\u4e3a\u6539\u8fdb\u548c\u51b3\u7b56\u7684\u4f9d\u636e\u3002<\/p>\n<h2><strong>\u4e00\u3001\u8bbe\u7acbCSR\u76f8\u5173\u7684KPIs<\/strong><\/h2>\n<p>\u8bbe\u5b9a\u4e0eCSR\u76f8\u5173\u7684KPIs\u662f\u786e\u4fdd\u4f01\u4e1a\u793e\u4f1a\u8d23\u4efb\u5f97\u5230\u6709\u6548\u6267\u884c\u7684\u7b2c\u4e00\u6b65\u3002\u8fd9\u4e9bKPIs\u5e94\u5f53\u4e0e\u4f01\u4e1a\u7684\u957f\u671f\u6218\u7565\u3001\u6838\u5fc3\u4ef7\u503c\u89c2\u4ee5\u53ca\u5229\u76ca\u76f8\u5173\u8005\u7684\u671f\u671b\u76f8\u534f\u8c03\u3002<\/p>\n<p><strong>1. \u786e\u5b9aCSR\u9886\u57df\u7684\u5173\u952e\u65b9\u9762\uff1a<\/strong><\/p>\n<p>\u4f01\u4e1a\u5e94\u8be5\u8bc6\u522b\u51fa\u548c\u5176\u4e1a\u52a1\u6700\u4e3a\u76f8\u5173\u7684CSR\u9886\u57df\u3002\u9488\u5bf9\u4e0d\u540c\u7684\u884c\u4e1a\uff0c\u91cd\u70b9\u9886\u57df\u53ef\u80fd\u6709\u6240\u4e0d\u540c\uff0c\u4f8b\u5982\u5236\u9020\u4e1a\u53ef\u80fd\u66f4\u5173\u6ce8\u73af\u5883\u4fdd\u62a4\u548c\u80fd\u6e90\u7ba1\u7406\uff0c\u800c\u670d\u52a1\u4e1a\u5219\u53ef\u80fd\u4fa7\u91cd\u4e8e\u793e\u4f1a\u6295\u5165\u548c\u5458\u5de5\u5173\u6000\u3002<\/p>\n<p>2. \u5236\u5b9a\u5177\u4f53\u3001\u53ef\u91cf\u5316\u7684KPIs\uff1a<\/p>\n<p>\u4e3a\u6240\u786e\u5b9a\u7684CSR\u9886\u57df\u8bbe\u5b9a\u5177\u4f53\u7684\u91cf\u5316\u6307\u6807\u3002\u8fd9\u4e9b\u6307\u6807\u9700\u8981\u5177\u5907<a href=\"https:\/\/docs.pingcode.com\/blog\/more\/32999.html\" target=\"_blank\">SMART\u539f\u5219<\/a>\uff0c\u5373\u5177\u4f53(Specific)\u3001\u53ef\u6d4b\u91cf(Measurable)\u3001\u53ef\u8fbe\u5230(Achievable)\u3001\u76f8\u5173\u6027(Relevant)\u548c\u65f6\u9650\u6027(Time-bound)\u3002<\/p>\n<h2><strong>\u4e8c\u3001\u5236\u5b9a\u6218\u7565\u4e0e\u5b9e\u65bd\u8ba1\u5212<\/strong><\/h2>\n<p>\u786e\u7acb\u4e86\u660e\u786e\u7684KPIs\u540e\uff0c\u4f01\u4e1a\u9700\u8981\u901a\u8fc7\u5177\u4f53\u7684\u7b56\u7565\u548c\u884c\u52a8\u8ba1\u5212\u5c06\u8fd9\u4e9bKPIs\u843d\u5230\u5b9e\u5904\u3002<\/p>\n<p>1. <strong>\u5236\u5b9a\u6e05\u6670\u7684\u8d23\u4efb\u94fe\uff1a<\/strong><\/p>\n<p>\u4e3a\u4e86\u4fdd\u8bc1\u5404\u4e2aKPI\u5f97\u5230\u6709\u6548\u8ddf\u8fdb\uff0c\u4f01\u4e1a\u9700\u5efa\u7acb\u4e00\u5957\u8d23\u4efb\u5f52\u5c5e\u4f53\u7cfb\uff0c\u786e\u4fdd\u6240\u6709\u90e8\u95e8\u548c\u5458\u5de5\u90fd\u6e05\u695a\u4ed6\u4eec\u5728\u63a8\u52a8CSR\u4e0a\u7684\u804c\u8d23\u3002<\/p>\n<p>2. \u5236\u5b9a\u5b9e\u65bd\u8ba1\u5212\uff1a<\/p>\n<p>\u4f9d\u636e\u65e2\u5b9a\u7684KPIs\uff0c\u5236\u5b9a\u5177\u4f53\u7684\u884c\u52a8\u6b65\u9aa4\u3001\u65f6\u95f4\u8868\u548c\u9884\u7b97\uff0c\u8fd9\u6709\u52a9\u4e8e\u786e\u4fdd\u5404\u9879\u63aa\u65bd\u7684\u53ef\u6267\u884c\u6027\u548c\u6709\u6548\u6027\u3002<\/p>\n<h2><strong>\u4e09\u3001\u76d1\u63a7\u4e0e\u8bc4\u4f30<\/strong><\/h2>\n<p>\u5bf9\u4e8eCSR\u7684\u63a8\u8fdb\u60c5\u51b5\u8fdb\u884c\u76d1\u63a7\u548c\u8bc4\u4f30\uff0c\u662f\u7406\u89e3\u4f01\u4e1a\u5728\u793e\u4f1a\u8d23\u4efb\u65b9\u9762\u8868\u73b0\u7684\u5173\u952e\u73af\u8282\u3002<\/p>\n<p>1. <strong>\u6301\u7eed\u7684\u8ddf\u8e2a\u4e0e\u76d1\u6d4b\uff1a<\/strong><\/p>\n<p>\u901a\u8fc7\u5b9a\u671f\u7684\u6570\u636e\u6536\u96c6\u548c\u5206\u6790\uff0c\u786e\u4fdd\u5404\u9879CSR KPIs\u6b63\u6309\u8ba1\u5212\u63a8\u8fdb\uff0c\u5e76\u53ca\u65f6\u8c03\u6574\u7b56\u7565\u4ee5\u5e94\u5bf9\u53ef\u80fd\u51fa\u73b0\u7684\u969c\u788d\u3002<\/p>\n<p>2. \u5b9a\u671f\u8bc4\u4ef7\u4e0e\u62a5\u544a\uff1a<\/p>\n<p>\u4f01\u4e1a\u5e94\u5b9a\u671f\u5bf9CSR\u6d3b\u52a8\u7684\u6210\u6548\u8fdb\u884c\u8bc4\u4f30\uff0c\u5e76\u5411\u5185\u5916\u90e8\u5229\u76ca\u76f8\u5173\u8005\u62a5\u544a\uff0c\u8fd9\u6709\u52a9\u4e8e\u4fdd\u6301\u900f\u660e\u5ea6\u5e76\u589e\u52a0\u5229\u76ca\u76f8\u5173\u8005\u7684\u4fe1\u4efb\u3002<\/p>\n<h2><strong>\u56db\u3001\u6c9f\u901a\u4e0e\u5229\u76ca\u76f8\u5173\u8005\u53c2\u4e0e<\/strong><\/h2>\n<p>\u4f01\u4e1a\u5728\u63a8\u52a8CSR\u65f6\uff0c\u9700\u8981\u4e0e\u5458\u5de5\u3001\u5ba2\u6237\u3001\u4f9b\u5e94\u5546\u3001\u793e\u533a\u548c\u5176\u4ed6\u5229\u76ca\u76f8\u5173\u8005\u6709\u6548\u6c9f\u901a\u3002<\/p>\n<p>1. <strong>\u589e\u5f3a\u5185\u90e8\u6c9f\u901a\uff1a<\/strong><\/p>\n<p>\u786e\u4fdd\u6240\u6709\u5458\u5de5\u90fd\u660e\u767d\u4f01\u4e1a\u5728CSR\u4e0a\u7684\u7acb\u573a\u548c\u76ee\u6807\uff0c\u4ee5\u53ca\u4ed6\u4eec\u4e2a\u4eba\u5982\u4f55\u80fd\u901a\u8fc7\u65e5\u5e38\u5de5\u4f5c\u5bf9\u8fd9\u4e9b\u76ee\u6807\u4f5c\u51fa\u8d21\u732e\u3002<\/p>\n<p>2. \u5229\u76ca\u76f8\u5173\u8005\u7684\u5916\u90e8\u6c9f\u901a\uff1a<\/p>\n<p>\u901a\u8fc7\u62a5\u544a\u3001\u65b0\u95fb\u901a\u8baf\u3001\u793e\u4f1a\u5a92\u4f53\u7b49\u624b\u6bb5\uff0c\u4e0e\u5916\u90e8\u5229\u76ca\u76f8\u5173\u8005\u5c31\u4f01\u4e1a\u7684CSR\u6d3b\u52a8\u8fdb\u884c\u6c9f\u901a\uff0c\u53d6\u5f97\u4ed6\u4eec\u7684\u652f\u6301\u548c\u53c2\u4e0e\u3002<\/p>\n<h2><strong>\u4e94\u3001\u6574\u5408\u4e0e\u6301\u7eed\u6539\u8fdb<\/strong><\/h2>\n<p>\u57fa\u4e8e\u8bc4\u4f30\u7ed3\u679c\uff0c\u4f01\u4e1a\u5e94\u5c06CSR\u7684\u5b9e\u8df5\u6574\u5408\u5230\u5176\u65e5\u5e38\u8fd0\u8425\u4e4b\u4e2d\uff0c\u5e76\u4e0d\u65ad\u6c42\u53d6\u6539\u8fdb\u3002<\/p>\n<p>1. <strong>\u53cd\u9988\u5230\u51b3\u7b56\u8fc7\u7a0b\uff1a<\/strong><\/p>\n<p>\u5b9e\u65f6\u5c06CSR\u7684\u7ee9\u6548\u53cd\u9988\u5230\u4f01\u4e1a\u51b3\u7b56\u8fc7\u7a0b\u4e2d\uff0c\u786e\u4fdd\u5404\u9879\u51b3\u7b56\u90fd\u80fd\u53cd\u6620\u5bf9\u793e\u4f1a\u8d23\u4efb\u7684\u627f\u8bfa\u3002<\/p>\n<p>2. \u4fc3\u8fdb\u6301\u7eed\u6539\u8fdb\uff1a<\/p>\n<p>\u57fa\u4e8e\u76d1\u6d4b\u3001\u8bc4\u4f30\u548c\u53cd\u9988\u7684\u7ed3\u679c\uff0c\u4e0d\u65ad\u8c03\u6574\u548c\u4f18\u5316CSR\u6218\u7565\u4ee5\u53ca\u76f8\u5173\u7684KPIs\u3002<\/p>\n<p>\u901a\u8fc7\u7ec6\u81f4\u7684\u6b65\u9aa4\uff0c\u4f01\u4e1a\u53ef\u5c06CSR\u4e0eKPI\u7d27\u5bc6\u7ed3\u5408\uff0c\u786e\u4fdd\u793e\u4f1a\u8d23\u4efb\u5f97\u4ee5\u6709\u6548\u63a8\u8fdb\u548c\u5b9e\u73b0\u3002\u8fd9\u4e0d\u4f46\u63d0\u9ad8\u4e86\u4f01\u4e1a\u7684\u5f62\u8c61\u548c\u58f0\u8a89\uff0c\u8fd8\u80fd\u4fc3\u8fdb\u4f01\u4e1a\u7684\u53ef\u6301\u7eed\u53d1\u5c55\uff0c\u5728\u8ffd\u6c42\u7ecf\u6d4e\u589e\u957f\u7684\u540c\u65f6\uff0c\u4e3a\u793e\u4f1a\u548c\u73af\u5883\u505a\u51fa\u79ef\u6781\u8d21\u732e\u3002<\/p>\n<h2><strong>\u76f8\u5173\u95ee\u7b54FAQs\uff1a<\/strong><\/h2>\n<p><strong>1. 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