{"id":84424,"date":"2024-03-29T14:57:21","date_gmt":"2024-03-29T06:57:21","guid":{"rendered":"https:\/\/docs.pingcode.com\/?p=84424"},"modified":"2024-03-29T14:57:21","modified_gmt":"2024-03-29T06:57:21","slug":"%e8%af%a5%e6%80%8e%e4%b9%88%e7%bb%99%e7%a8%8b%e5%ba%8f%e5%91%98%e5%ae%9a-kpi","status":"publish","type":"post","link":"https:\/\/docs.pingcode.com\/ask\/84424.html","title":{"rendered":"\u8be5\u600e\u4e48\u7ed9\u7a0b\u5e8f\u5458\u5b9a KPI"},"content":{"rendered":"

\"\u8be5\u600e\u4e48\u7ed9\u7a0b\u5e8f\u5458\u5b9a<\/p>\n

\u8981\u7ed9\u7a0b\u5e8f\u5458\u5b9aKPI\uff0c\u5173\u952e\u5728\u4e8e\u786e\u7acb\u8861\u91cf\u6548\u7387\u548c\u8d28\u91cf\u7684\u53ef\u91cf\u5316\u6307\u6807\u3001\u63d0\u5347\u56e2\u961f\u6c9f\u901a\u4e0e\u534f\u4f5c\u3001\u4fdd\u969c\u9879\u76ee\u6309\u65f6\u5b8c\u6210\u3001\u9f13\u52b1\u6280\u672f\u521b\u65b0\u548c\u4e2a\u4eba\u53d1\u5c55\u3002\u5177\u4f53\u505a\u6cd5\u5305\u62ec\uff1a\u5236\u5b9a\u660e\u786e\u7684\u9879\u76ee\u76ee\u6807\u3001\u8ffd\u8e2a\u4ee3\u7801\u63d0\u4ea4\u91cf\u548c\u8d28\u91cf\u3001\u8003\u8651\u9519\u8bef\u548c\u6545\u969c\u89e3\u51b3\u65f6\u95f4\u3001\u5173\u6ce8\u4ea7\u54c1\u6295\u653e\u5e02\u573a\u7684\u65f6\u95f4\u3001\u4ee5\u53ca\u6280\u672f\u521b\u65b0\u548c\u5b66\u4e60\u6210\u957f\u7684\u6fc0\u52b1\u3002<\/strong> \u5176\u4e2d\uff0c\u5236\u5b9a\u660e\u786e\u7684\u9879\u76ee\u76ee\u6807\u5bf9\u4e8e\u6307\u5bfc\u7a0b\u5e8f\u5458\u7684\u5de5\u4f5c\u5c24\u4e3a\u91cd\u8981\uff0c\u5b83\u5e94\u4e0e\u516c\u53f8\u7684\u6574\u4f53\u6218\u7565\u7d27\u5bc6\u76f8\u8fde\uff0c\u786e\u4fdd\u6bcf\u4e00\u4e2a\u7f16\u7801\u4efb\u52a1\u90fd\u670d\u52a1\u4e8e\u6700\u7ec8\u7684\u5546\u4e1a\u76ee\u6807\uff0c\u8fdb\u800c\u8f6c\u5316\u4e3a\u5207\u5b9e\u53ef\u884c\u7684KPIs\u3002<\/p>\n

\u4e00\u3001\u5236\u5b9a\u660e\u786e\u7684\u9879\u76ee\u76ee\u6807<\/strong><\/h2>\n

\u660e\u786e\u7684\u9879\u76ee\u76ee\u6807\u662f\u8861\u91cf\u7a0b\u5e8f\u5458\u6548\u7387\u548c\u8d28\u91cf\u7684\u57fa\u7840\u3002<\/strong> \u5e94\u9996\u5148\u68b3\u7406\u548c\u660e\u786e\u9879\u76ee\u7684\u9700\u6c42\u4efb\u52a1\uff0c\u5e76\u8f6c\u5316\u4e3a\u5177\u4f53\u53ef\u91cf\u5316\u7684\u76ee\u6807\u3002\u4f8b\u5982\uff0c\u53ef\u4ee5\u901a\u8fc7\u8bbe\u5b9a\u671f\u671b\u7684\u529f\u80fd\u70b9\u5b8c\u6210\u6570\u3001\u4ee3\u7801\u90e8\u7f72\u7684\u9891\u6b21\u7b49\u6765\u91cf\u5316\u76ee\u6807\u3002\u6b64\u5916\uff0c\u8981\u786e\u4fdd\u76ee\u6807\u7684SMART\u539f\u5219<\/a>\uff08\u5177\u4f53\u3001\u53ef\u8861\u91cf\u3001\u53ef\u5b9e\u73b0\u3001\u76f8\u5173\u3001\u65f6\u9650\uff09\u5f97\u4ee5\u6ee1\u8db3\u3002\u5728\u6b64\u57fa\u7840\u4e0a\uff0c\u4e3a\u7a0b\u5e8f\u5458\u8bbe\u7f6e\u4e2a\u4eba\u7684KPI\u4f1a\u66f4\u52a0\u6709\u6548\u3002<\/p>\n

– \u9879\u76ee\u9700\u6c42\u660e\u786e\u5316<\/p>\n

\u7a0b\u5e8f\u5458\u7684\u5de5\u4f5c\u96be\u4ee5\u5ea6\u91cf\uff0c\u4e3b\u8981\u5728\u4e8e\u9700\u6c42\u7684\u4e0d\u786e\u5b9a\u6027\u3002\u56e0\u6b64\uff0c\u5728\u9879\u76ee\u542f\u52a8\u524d\uff0c\u9700\u8981\u4e0e\u9879\u76ee\u7ba1\u7406<\/a>\u56e2\u961f\u548c\u4e1a\u52a1\u90e8\u95e8\u5bc6\u5207\u5408\u4f5c\uff0c\u660e\u786e\u9879\u76ee\u7684\u9700\u6c42\u8303\u56f4\u3001\u4f18\u5148\u7ea7\u548c\u9884\u671f\u6210\u679c\u3002<\/p>\n

– \u4efb\u52a1\u76ee\u6807\u7ec6\u5206<\/p>\n

\u9879\u76ee\u7684\u5b8f\u89c2\u76ee\u6807\u9700\u8981\u5206\u89e3\u6210\u5177\u4f53\u7684\u7f16\u7801\u4efb\u52a1\uff0c\u4e3a\u6bcf\u4e00\u9879\u4efb\u52a1\u5236\u5b9a\u65f6\u95f4\u70b9\u548c\u5b8c\u6210\u6807\u51c6\uff0c\u8fd9\u6837\u7a0b\u5e8f\u5458\u5728\u8fdb\u884c\u65e5\u5e38\u5de5\u4f5c\u65f6\uff0c\u5c31\u80fd\u660e\u786e\u5404\u81ea\u7684\u8d23\u4efb\u548c\u65b9\u5411\u3002<\/p>\n

\u4e8c\u3001\u8ffd\u8e2a\u4ee3\u7801\u63d0\u4ea4\u91cf\u548c\u8d28\u91cf<\/strong><\/h2>\n

\u4ee3\u7801\u63d0\u4ea4\u91cf\u548c\u8d28\u91cf\u662f\u53cd\u6620\u7a0b\u5e8f\u5458\u5de5\u4f5c\u6210\u679c\u7684\u76f4\u89c2\u6307\u6807\u3002<\/strong> \u5e94\u5efa\u7acb\u4ee3\u7801\u5ba1\u67e5<\/a>\u673a\u5236\u548c\u81ea\u52a8\u5316\u6d4b\u8bd5\u6d41\u7a0b\uff0c\u786e\u4fdd\u6bcf\u6b21\u63d0\u4ea4\u7684\u4ee3\u7801\u7b26\u5408\u8d28\u91cf\u6807\u51c6\uff0c\u5e76\u4e14\u4ee5\u89c4\u5b9a\u7684\u63d0\u4ea4\u9891\u6b21\u6765\u8861\u91cf\u5de5\u4f5c\u91cf\u3002\u4e0d\u4ec5\u8981\u5173\u6ce8\u4ee3\u7801\u7684\u6570\u91cf\uff0c\u66f4\u8981\u5173\u6ce8\u4ee3\u7801\u7684\u8d28\u91cf\uff0c\u5305\u62ec\u4ee3\u7801\u7684\u53ef\u8bfb\u6027\u3001\u53ef\u7ef4\u62a4\u6027\u548c\u6027\u80fd\u6548\u7387\u3002<\/p>\n

– \u4ee3\u7801\u5ba1\u67e5<\/p>\n

\u901a\u8fc7\u4ee3\u7801\u5ba1\u67e5\u53ef\u4ee5\u8bc6\u522b\u4ee3\u7801\u4e2d\u7684\u6f5c\u5728\u95ee\u9898\uff0c\u63d0\u5347\u4ee3\u7801\u8d28\u91cf\uff0c\u964d\u4f4e\u7ef4\u62a4\u6210\u672c\u3002\u5ba1\u67e5\u8fc7\u7a0b\u5e94\u9f13\u52b1\u56e2\u961f\u95f4\u7684\u4ea4\u6d41\u4e0e\u5408\u4f5c\uff0c\u4ee5\u4fc3\u8fdb\u5171\u540c\u63d0\u9ad8\u3002<\/p>\n

– \u81ea\u52a8\u5316\u6d4b\u8bd5<\/p>\n

\u5f15\u5165\u81ea\u52a8\u5316\u6d4b\u8bd5\uff0c\u53ef\u4ee5\u5728\u77ed\u65f6\u95f4\u5185\u9ad8\u6548\u5730\u53d1\u73b0\u5e76\u89e3\u51b3\u4ee3\u7801\u7f3a\u9677\uff0c\u51cf\u5c11\u4eba\u5de5\u6d4b\u8bd5\u7684\u5de5\u4f5c\u91cf\uff0c\u4fdd\u8bc1\u529f\u80fd\u7684\u7a33\u5b9a\u6027\u548c\u53ef\u9760\u6027\u3002<\/p>\n

\u4e09\u3001\u8003\u8651\u9519\u8bef\u548c\u6545\u969c\u89e3\u51b3\u65f6\u95f4<\/strong><\/h2>\n

\u5feb\u901f\u9ad8\u6548\u5730\u89e3\u51b3\u8f6f\u4ef6\u9519\u8bef\u548c\u6545\u969c\u5bf9\u7a0b\u5e8f\u5458\u800c\u8a00\u662f\u4e00\u9879\u91cd\u8981\u80fd\u529b\u3002<\/strong> \u56e0\u6b64\uff0c\u5e94\u628a\u95ee\u9898\u89e3\u51b3\u7684\u54cd\u5e94\u65f6\u95f4\u548c\u4fee\u590d\u65f6\u95f4\u4f5c\u4e3aKPI\u7684\u4e00\u90e8\u5206\u3002\u5efa\u7acb\u9519\u8bef\u8ddf\u8e2a\u7cfb\u7edf\u548c\u670d\u52a1\u6c34\u5e73\u534f\u8bae\uff08SLAs\uff09\u80fd\u591f\u5e2e\u52a9\u56e2\u961f\u66f4\u597d\u5730\u54cd\u5e94\u548c\u5904\u7406\u95ee\u9898\u3002<\/p>\n

– \u9519\u8bef\u8ddf\u8e2a\u548cSLAs<\/p>\n

\u660e\u786e\u9519\u8bef\u5904\u7406\u7684\u4f18\u5148\u7ea7\uff0c\u5e76\u8bbe\u5b9a\u76f8\u5e94\u7684\u670d\u52a1\u6c34\u5e73\u6807\u51c6\u3002\u901a\u8fc7\u9519\u8bef\u8ddf\u8e2a\u7cfb\u7edf\uff0c\u53ef\u4ee5\u8ffd\u8e2a\u7a0b\u5e8f\u5458\u5728\u95ee\u9898\u5b9a\u4f4d\u548c\u89e3\u51b3\u4e0a\u7684\u8868\u73b0\uff0c\u4ee5\u53ca\u5176\u5bf9\u6574\u4f53\u9879\u76ee\u8fdb\u5ea6\u7684\u5f71\u54cd\u3002<\/p>\n

– \u95ee\u9898\u89e3\u51b3\u6548\u7387\u63d0\u5347<\/p>\n

\u9f13\u52b1\u56e2\u961f\u5206\u4eab\u6700\u4f73\u5b9e\u8df5\uff0c\u52a0\u901f\u95ee\u9898\u89e3\u51b3\u6d41\u7a0b\uff0c\u5e76\u9488\u5bf9\u590d\u6742\u6216\u53cd\u590d\u51fa\u73b0\u7684\u95ee\u9898\u8fdb\u884c\u6839\u672c\u539f\u56e0\u5206\u6790\uff0c\u4ece\u800c\u63d0\u5347\u95ee\u9898\u5904\u7406\u6548\u7387\u3002<\/p>\n

\u56db\u3001\u5173\u6ce8\u4ea7\u54c1\u6295\u653e\u5e02\u573a\u7684\u65f6\u95f4<\/strong><\/h2>\n

\u4ea7\u54c1\u4e0a\u5e02\u65f6\u95f4\uff08Time to Market, TTM\uff09\u662f\u8861\u91cf\u9879\u76ee\u7ba1\u7406\u6548\u7387\u7684\u5173\u952e\u6307\u6807\u3002<\/strong> \u7f29\u77ed\u4ea7\u54c1\u4ece\u6784\u601d\u5230\u4e0a\u5e02\u7684\u5468\u671f\u4e0d\u4ec5\u53ef\u4ee5\u63d0\u5347\u5e02\u573a\u7ade\u4e89\u529b\uff0c\u4e5f\u80fd\u4f53\u73b0\u51fa\u7a0b\u5e8f\u5458\u5bf9\u4e8e\u9879\u76ee\u5b8c\u6210\u7684\u8d21\u732e\u3002<\/p>\n

– \u9879\u76ee\u7ba1\u7406\u4f18\u5316<\/p>\n

\u5e94\u7528\u654f\u6377\u5f00\u53d1<\/a>\u65b9\u6cd5\u548c\u6301\u7eed\u96c6\u6210\/\u6301\u7eed\u90e8\u7f72(CI\/CD<\/a>)\u5b9e\u8df5\uff0c\u80fd\u591f\u63d0\u9ad8\u4ea7\u54c1\u5f00\u53d1\u7684\u7075\u6d3b\u6027\u548c\u6548\u7387\uff0c\u51cf\u5c11\u7b49\u5f85\u548c\u8fd4\u5de5\u65f6\u95f4\u3002<\/p>\n

– \u6548\u7387\u8bc4\u4f30\u548c\u6539\u8fdb<\/p>\n

\u5b9a\u671f\u8bc4\u4f30\u5f00\u53d1\u6d41\u7a0b\u4e2d\u7684\u74f6\u9888\u95ee\u9898\uff0c\u5e76\u901a\u8fc7\u4f18\u5316\u5de5\u5177\u3001\u6539\u8fdb\u6d41\u7a0b\u7b49\u65b9\u6cd5\u52a0\u4ee5\u89e3\u51b3\uff0c\u8fd9\u6837\u53ef\u4ee5\u786e\u4fdd\u5f00\u53d1\u5468\u671f\u88ab\u4e0d\u65ad\u538b\u7f29\uff0c\u4ea7\u54c1\u80fd\u4ee5\u6700\u5feb\u7684\u901f\u5ea6\u6295\u653e\u5e02\u573a\u3002<\/p>\n

\u4e94\u3001\u6280\u672f\u521b\u65b0\u548c\u5b66\u4e60\u6210\u957f\u7684\u6fc0\u52b1<\/strong><\/h2>\n

\u5bf9\u4e8e\u7a0b\u5e8f\u5458\u800c\u8a00\uff0c\u6301\u7eed\u7684\u6280\u672f\u5b66\u4e60\u548c\u521b\u65b0\u662f\u804c\u4e1a\u53d1\u5c55\u7684\u91cd\u8981\u7ec4\u6210\u90e8\u5206\u3002<\/strong> \u56e0\u6b64\uff0c\u5c06\u6280\u672f\u5b66\u4e60\u548c\u521b\u65b0\u80fd\u529b\u7eb3\u5165KPI\uff0c\u9f13\u52b1\u7a0b\u5e8f\u5458\u6295\u8eab\u4e8e\u65b0\u6280\u672f\u7684\u5b66\u4e60\u548c\u63a2\u7d22\uff0c\u5bf9\u4e8e\u4fdd\u6301\u56e2\u961f\u7684\u7ade\u4e89\u529b\u81f3\u5173\u91cd\u8981\u3002<\/p>\n

– \u6280\u672f\u5b66\u4e60\u8ba1\u5212<\/p>\n

\u5efa\u7acb\u6280\u672f\u5b66\u4e60\u8ba1\u5212\uff0c\u5e76\u9f13\u52b1\u7a0b\u5e8f\u5458\u53c2\u4e0e\u5230\u76f8\u5173\u57f9\u8bad\u548c\u7814\u8ba8\u4f1a\u4e2d\u53bb\uff0c\u8fd9\u6837\u6709\u52a9\u4e8e\u63d0\u5347\u5176\u6280\u672f\u80fd\u529b\u548c\u56e2\u961f\u6574\u4f53\u6c34\u5e73\u3002<\/p>\n

– \u521b\u65b0\u9879\u76ee\u5956\u52b1<\/p>\n

\u8bbe\u7acb\u521b\u65b0\u5956\u52b1\u673a\u5236\uff0c\u6fc0\u52b1\u7a0b\u5e8f\u5458\u5728\u65e5\u5e38\u5de5\u4f5c\u4e2d\u5c1d\u8bd5\u65b0\u65b9\u6cd5\u6216\u5de5\u5177\uff0c\u5c06\u79c1\u4e0b\u7684\u6280\u672f\u63a2\u7d22\u8f6c\u5316\u4e3a\u5b9e\u5b9e\u5728\u5728\u7684\u9879\u76ee\u6210\u679c\u3002<\/p>\n

\u603b\u7ed3\u6765\u8bf4\uff0c\u4e3a\u7a0b\u5e8f\u5458\u5b9a\u5236 KPI \u9700\u8981\u8003\u8651\u5230\u7a0b\u5e8f\u5458\u7684\u5de5\u4f5c\u7279\u6027\uff0c\u5e76\u786e\u4fdd\u8fd9\u4e9b\u6307\u6807\u4e0e\u516c\u53f8\u7684\u957f\u8fdc\u76ee\u6807\u76f8\u4e00\u81f4\u3002KPI \u7684\u8bbe\u5b9a\u5e94\u5f53\u9f13\u52b1\u7a0b\u5e8f\u5458\u63d0\u5347\u5de5\u4f5c\u6548\u7387\u3001\u4fdd\u6301\u5de5\u4f5c\u8d28\u91cf\u3001\u5feb\u901f\u89e3\u51b3\u95ee\u9898\uff0c\u5e76\u4e14\u6fc0\u53d1\u4ed6\u4eec\u5bf9\u6280\u672f\u521b\u65b0\u548c\u81ea\u6211\u53d1\u5c55\u7684\u79ef\u6781\u6027\u3002\u901a\u8fc7\u8fd9\u6837\u7684\u65b9\u6cd5\uff0cKPI \u4e0d\u4ec5\u4ec5\u662f\u4e00\u4e2a\u8003\u6838\u5de5\u5177\uff0c\u66f4\u662f\u63a8\u52a8\u56e2\u961f\u6210\u957f\u548c\u5b9e\u73b0\u516c\u53f8\u6218\u7565\u76ee\u6807\u7684\u91cd\u8981\u9a71\u52a8\u529b\u3002<\/p>\n

\u76f8\u5173\u95ee\u7b54FAQs\uff1a<\/strong><\/h2>\n

\u5982\u4f55\u5236\u5b9a\u7a0b\u5e8f\u5458\u7684KPI\uff1f<\/strong><\/p>\n

\u7a0b\u5e8f\u5458\u7684KPI\u5e94\u5305\u62ec\u54ea\u4e9b\u65b9\u9762\uff1f<\/strong><\/p>\n

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