{"id":72782,"date":"2024-02-21T14:08:28","date_gmt":"2024-02-21T06:08:28","guid":{"rendered":"https:\/\/docs.pingcode.com\/?p=72782"},"modified":"2024-02-21T14:08:42","modified_gmt":"2024-02-21T06:08:42","slug":"%e5%a6%82%e4%bd%95%e6%90%ad%e5%bb%ba%e4%b8%80%e5%a5%97%e5%ae%8c%e6%95%b4%e7%9a%84%e6%95%b0%e6%8d%ae%e6%8c%87%e6%a0%87%e4%bd%93%e7%b3%bb","status":"publish","type":"post","link":"https:\/\/docs.pingcode.com\/ask\/72782.html","title":{"rendered":"\u5982\u4f55\u642d\u5efa\u4e00\u5957\u5b8c\u6574\u7684\u6570\u636e\u6307\u6807\u4f53\u7cfb"},"content":{"rendered":"<p style=\"text-align:center;\" ><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-72783\" src=\"https:\/\/cdn-docs.pingcode.com\/wp-content\/uploads\/2024\/02\/img-9zHeh6uygAgqo4G76Nms9stA.png?x-oss-process=image\/auto-orient,1\/format,webp\" width=\"600\" height=\"342\" alt=\"\u5982\u4f55\u642d\u5efa\u4e00\u5957\u5b8c\u6574\u7684\u6570\u636e\u6307\u6807\u4f53\u7cfb\" \/><\/p>\n<p>### <strong>\u5982\u4f55\u642d\u5efa\u4e00\u5957\u5b8c\u6574\u7684\u6570\u636e\u6307\u6807\u4f53\u7cfb<\/strong><\/p>\n<p>\u5728\u6784\u5efa\u4e00\u5957<strong>\u5b8c\u6574\u7684\u6570\u636e\u6307\u6807\u4f53\u7cfb<\/strong>\u65f6\uff0c\u5173\u952e\u5728\u4e8e<strong>\u7406\u89e3\u4e1a\u52a1\u76ee\u6807\u3001\u786e\u5b9a\u5173\u952e\u7ee9\u6548\u6307\u6807(KPI)\u3001\u786e\u4fdd\u6570\u636e\u8d28\u91cf\u548c\u53ef\u8bbf\u95ee\u6027\u3001\u4ee5\u53ca\u5efa\u7acb\u5b9a\u671f\u5ba1\u67e5\u673a\u5236<\/strong>\u3002\u9996\u5148\uff0c\u8981\u6df1\u5165\u7406\u89e3\u4e1a\u52a1\u76ee\u6807\uff0c\u8fd9\u662f\u6784\u5efa\u6307\u6807\u4f53\u7cfb\u7684\u57fa\u7840\u3002\u63a5\u7740\uff0c\u6839\u636e\u4e1a\u52a1\u76ee\u6807\u786e\u5b9a\u80fd\u591f\u53cd\u6620\u4e1a\u52a1\u8fdb\u5c55\u548c\u6210\u679c\u7684\u5173\u952e\u7ee9\u6548\u6307\u6807(KPI)\u3002\u6b64\u5916\uff0c\u4fdd\u8bc1\u6570\u636e\u7684\u8d28\u91cf\u548c\u53ef\u8bbf\u95ee\u6027\u5bf9\u4e8e\u786e\u4fdd\u6307\u6807\u4f53\u7cfb\u6709\u6548\u8fd0\u884c\u81f3\u5173\u91cd\u8981\u3002\u6700\u540e\uff0c\u5efa\u7acb\u4e00\u4e2a\u5b9a\u671f\u5ba1\u67e5\u548c\u8c03\u6574\u6307\u6807\u4f53\u7cfb\u7684\u673a\u5236\uff0c\u4ee5\u786e\u4fdd\u5176\u6301\u7eed\u9002\u5e94\u4e1a\u52a1\u53d1\u5c55\u3002<\/p>\n<p>\u5728\u8fd9\u5176\u4e2d\uff0c<strong>\u7406\u89e3\u4e1a\u52a1\u76ee\u6807<\/strong>\u5c24\u4e3a\u91cd\u8981\uff0c\u56e0\u4e3a\u6240\u6709\u7684\u6570\u636e\u6307\u6807\u90fd\u5e94\u8be5\u670d\u52a1\u4e8e\u4f01\u4e1a\u7684\u6574\u4f53\u76ee\u6807\u548c\u6218\u7565\u3002\u8fd9\u610f\u5473\u7740\uff0c\u6bcf\u4e00\u4e2a\u6307\u6807\u90fd\u5e94\u8be5\u80fd\u591f\u76f4\u63a5\u6216\u95f4\u63a5\u5730\u5e2e\u52a9\u8861\u91cf\u4e1a\u52a1\u76ee\u6807\u7684\u5b9e\u73b0\u7a0b\u5ea6\u3002\u8fd9\u4e0d\u4ec5\u6709\u52a9\u4e8e\u786e\u4fdd\u8d44\u6e90\u7684\u6709\u6548\u5229\u7528\uff0c\u8fd8\u80fd\u4fc3\u8fdb\u56e2\u961f\u6210\u5458\u4e4b\u95f4\u7684\u6c9f\u901a\u548c\u534f\u4f5c\uff0c\u56e0\u4e3a\u6bcf\u4e2a\u4eba\u90fd\u6e05\u695a\u81ea\u5df1\u7684\u5de5\u4f5c\u662f\u5982\u4f55\u4fc3\u8fdb\u6574\u4f53\u76ee\u6807\u5b9e\u73b0\u7684\u3002<\/p>\n<p>#### <strong>\u4e00\u3001\u7406\u89e3\u4e1a\u52a1\u76ee\u6807<\/strong><\/p>\n<p>\u5728\u642d\u5efa\u6570\u636e\u6307\u6807\u4f53\u7cfb\u4e4b\u524d\uff0c\u9996\u5148\u9700\u8981\u6df1\u5165\u7406\u89e3\u4e1a\u52a1\u76ee\u6807\u3002\u8fd9\u5305\u62ec\u4e86\u89e3\u516c\u53f8\u7684\u957f\u671f\u613f\u666f\u3001\u5e74\u5ea6\u76ee\u6807\u4ee5\u53ca\u5404\u4e2a\u90e8\u95e8\u7684\u5177\u4f53\u76ee\u6807\u3002\u53ea\u6709\u6e05\u6670\u5730\u77e5\u9053\u516c\u53f8\u60f3\u8981\u8fbe\u5230\u7684\u76ee\u7684\uff0c\u624d\u80fd\u8bbe\u8ba1\u51fa\u771f\u6b63\u6709\u52a9\u4e8e\u63a8\u52a8\u4e1a\u52a1\u53d1\u5c55\u7684\u6570\u636e\u6307\u6807\u3002<\/p>\n<p>&#8211; <strong>\u4e1a\u52a1\u76ee\u6807\u4e0e\u6570\u636e\u6307\u6807\u7684\u5bf9\u9f50<\/strong>\uff1a\u8981\u786e\u4fdd\u6bcf\u4e2a\u6570\u636e\u6307\u6807\u90fd\u80fd\u53cd\u6620\u4e1a\u52a1\u6218\u7565\u7684\u67d0\u4e2a\u65b9\u9762\uff0c\u65e0\u8bba\u662f\u589e\u52a0\u6536\u5165\u3001\u63d0\u9ad8\u5ba2\u6237\u6ee1\u610f\u5ea6\u8fd8\u662f\u63d0\u5347\u4ea7\u54c1\u8d28\u91cf\u3002<\/p>\n<p>&#8211; <strong>\u76ee\u6807\u7684<a href=\"https:\/\/docs.pingcode.com\/blog\/more\/32999.html\" target=\"_blank\">SMART\u539f\u5219<\/a><\/strong>\uff1a\u5728\u786e\u5b9a\u4e1a\u52a1\u76ee\u6807\u65f6\uff0c\u5e94\u9075\u5faaSMART\u539f\u5219\uff0c\u5373\u5177\u4f53\uff08Specific\uff09\u3001\u53ef\u8861\u91cf\uff08Measurable\uff09\u3001\u53ef\u5b9e\u73b0\uff08Achievable\uff09\u3001\u76f8\u5173\u6027\uff08Relevant\uff09\u548c\u65f6\u9650\u6027\uff08Time-bound\uff09\u3002<\/p>\n<p>#### <strong>\u4e8c\u3001\u786e\u5b9a\u5173\u952e\u7ee9\u6548\u6307\u6807(KPI)<\/strong><\/p>\n<p>\u5173\u952e\u7ee9\u6548\u6307\u6807(KPI)\u662f\u8861\u91cf\u4e1a\u52a1\u6210\u529f\u7684\u5173\u952e\u6570\u636e\u70b9\u3002\u9009\u62e9\u6b63\u786e\u7684KPI\u5bf9\u4e8e\u8ddf\u8e2a\u8fdb\u5ea6\u548c\u6307\u5bfc\u51b3\u7b56\u81f3\u5173\u91cd\u8981\u3002<\/p>\n<p>&#8211; <strong>\u9009\u62e9KPI<\/strong>\uff1a\u5e94\u9009\u62e9\u90a3\u4e9b\u6700\u80fd\u53cd\u6620\u4e1a\u52a1\u76ee\u6807\u548c\u6218\u7565\u8fdb\u5c55\u7684\u6307\u6807\u3002\u4f8b\u5982\uff0c\u5982\u679c\u4e1a\u52a1\u76ee\u6807\u662f\u589e\u52a0\u5e02\u573a\u4efd\u989d\uff0c\u90a3\u4e48\u5e02\u573a\u4efd\u989d\u7684\u589e\u957f\u7387\u5c31\u662f\u4e00\u4e2a\u5173\u952e\u6307\u6807\u3002<\/p>\n<p>&#8211; <strong>KPI\u7684\u591a\u6837\u6027<\/strong>\uff1a\u9700\u8981\u4ece\u4e0d\u540c\u7684\u89d2\u5ea6\u6765\u8861\u91cf\u4e1a\u52a1\u8868\u73b0\uff0c\u5305\u62ec\u8d22\u52a1\u6307\u6807\u3001\u5ba2\u6237\u6ee1\u610f\u5ea6\u6307\u6807\u3001\u8fd0\u8425\u6548\u7387\u6307\u6807\u7b49\u3002<\/p>\n<p>#### <strong>\u4e09\u3001\u786e\u4fdd\u6570\u636e\u8d28\u91cf\u548c\u53ef\u8bbf\u95ee\u6027<\/strong><\/p>\n<p>\u6570\u636e\u8d28\u91cf\u662f\u6570\u636e\u6307\u6807\u4f53\u7cfb\u6210\u529f\u7684\u57fa\u77f3\u3002\u6ca1\u6709\u51c6\u786e\u548c\u53ef\u9760\u7684\u6570\u636e\uff0c\u4efb\u4f55\u6307\u6807\u90fd\u5931\u53bb\u4e86\u610f\u4e49\u3002<\/p>\n<p>&#8211; <strong>\u6570\u636e\u6536\u96c6\u548c\u7ba1\u7406<\/strong>\uff1a\u786e\u4fdd\u6709\u4e00\u4e2a\u7cfb\u7edf\u5316\u7684\u65b9\u6cd5\u6765\u6536\u96c6\u3001\u5b58\u50a8\u548c\u7ba1\u7406\u6570\u636e\u3002\u8fd9\u5305\u62ec\u6570\u636e\u7684\u6e05\u6d17\u3001\u9a8c\u8bc1\u548c\u66f4\u65b0\u3002<\/p>\n<p>&#8211; <strong>\u6570\u636e\u53ef\u8bbf\u95ee\u6027<\/strong>\uff1a\u786e\u4fdd\u5173\u952e\u51b3\u7b56\u8005\u53ef\u4ee5\u8f7b\u677e\u8bbf\u95ee\u9700\u8981\u7684\u6570\u636e\u3002\u8fd9\u53ef\u80fd\u9700\u8981\u6295\u8d44\u4e8e\u6570\u636e\u4ed3\u5e93\u6216\u5546\u4e1a\u667a\u80fd(BI)\u5de5\u5177\u3002<\/p>\n<p>#### <strong>\u56db\u3001\u5efa\u7acb\u5b9a\u671f\u5ba1\u67e5\u673a\u5236<\/strong><\/p>\n<p>\u6570\u636e\u6307\u6807\u4f53\u7cfb\u4e0d\u662f\u4e00\u6210\u4e0d\u53d8\u7684\u3002\u968f\u7740\u4e1a\u52a1\u7684\u53d1\u5c55\u548c\u5e02\u573a\u73af\u5883\u7684\u53d8\u5316\uff0c\u9700\u8981\u5b9a\u671f\u5ba1\u67e5\u548c\u8c03\u6574\u6307\u6807\u4f53\u7cfb\u3002<\/p>\n<p>&#8211; <strong>\u5b9a\u671f\u5ba1\u67e5\u4f1a\u8bae<\/strong>\uff1a\u5b9a\u671f\u7ec4\u7ec7\u4f1a\u8bae\uff0c\u56de\u987e\u6307\u6807\u7684\u8868\u73b0\uff0c\u8ba8\u8bba\u662f\u5426\u9700\u8981\u8c03\u6574\u6307\u6807\u4ee5\u66f4\u597d\u5730\u652f\u6301\u4e1a\u52a1\u76ee\u6807\u3002<\/p>\n<p>&#8211; 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