{"id":27449,"date":"2023-04-28T20:31:05","date_gmt":"2023-04-28T12:31:05","guid":{"rendered":"https:\/\/docs.pingcode.com\/?p=27449"},"modified":"2023-07-31T01:33:54","modified_gmt":"2023-07-30T17:33:54","slug":"it%e8%bf%90%e7%bb%b4%e7%ae%a1%e7%90%86%e8%bd%af%e4%bb%b6%e6%9c%89%e5%93%aa%e4%ba%9b","status":"publish","type":"post","link":"https:\/\/docs.pingcode.com\/ask\/27449.html","title":{"rendered":"it\u8fd0\u7ef4\u7ba1\u7406\u8f6f\u4ef6\u6709\u54ea\u4e9b"},"content":{"rendered":"<blockquote class=\"wp-block-quote\">\n<p>it\u8fd0\u7ef4\u7ba1\u7406\u8f6f\u4ef6\u6709\uff1a1\u3001Puppet\uff1b2\u3001SaltStackSalt\uff1b3\u3001Ansible\uff1b4\u3001ServiceHot\uff1b5\u3001ServiceNow\uff1b6\u3001\u590d\u5174ITSM\uff1b7\u3001ServiceWise\u3002Puppet\u662f\u65e9\u671f\u7684Linux\u81ea\u52a8\u5316\u8fd0\u7ef4\u5de5\u5177\uff0c\u662f\u4e00\u79cdLINUX\u3001WINDOWS\u3001UNIX\u5e73\u53f0\u7684\u96c6\u4e2d\u914d\u7f6e\u7ba1\u7406\u7cfb\u7edf\u3002<\/p>\n<\/blockquote>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img fetchpriority=\"high\" alt=\"\" class=\"wp-image-27452\" decoding=\"async\" height=\"576\" sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"https:\/\/cdn-docs.pingcode.com\/wp-content\/uploads\/2023\/04\/10-3-1024x576.png?x-oss-process=image\/auto-orient,1\/format,webp\" srcset=\"https:\/\/cdn-docs.pingcode.com\/wp-content\/uploads\/2023\/04\/10-3-1024x576.png?x-oss-process=image\/auto-orient,1\/format,webp 1024w, https:\/\/cdn-docs.pingcode.com\/wp-content\/uploads\/2023\/04\/10-3-300x169.png 300w, https:\/\/cdn-docs.pingcode.com\/wp-content\/uploads\/2023\/04\/10-3-768x432.png 768w, https:\/\/cdn-docs.pingcode.com\/wp-content\/uploads\/2023\/04\/10-3-270x152.png 270w, https:\/\/cdn-docs.pingcode.com\/wp-content\/uploads\/2023\/04\/10-3-1536x865.png 1536w, https:\/\/cdn-docs.pingcode.com\/wp-content\/uploads\/2023\/04\/10-3.png 1993w\" width=\"1024\"\/><\/figure>\n<\/div>\n<h2 class=\"wp-block-heading\">1\u3001Puppet<\/h2>\n<p>Puppet\u662f\u65e9\u671f\u7684Linux\u81ea\u52a8\u5316\u8fd0\u7ef4\u5de5\u5177\uff0c\u662f\u4e00\u79cdLINUX\u3001WINDOWS\u3001UNIX\u5e73\u53f0\u7684\u96c6\u4e2d\u914d\u7f6e\u7ba1\u7406\u7cfb\u7edf\uff0c\u5230\u73b0\u5728\u5df2\u7ecf\u975e\u5e38\u6210\u719f\uff0c\u53ef\u4ee5\u6279\u91cf\u7ba1\u7406\u8fdc\u7a0b\u670d\u52a1\u5668\uff0c\u6a21\u5757\u4e30\u5bcc\uff0c\u914d\u7f6e\u590d\u6742\uff0c\u57fa\u4e8eRuby\u8bed\u8a00\u7f16\u5199\u3002\u662f\u6700\u5178\u578b\u7684C\/S\u7ed3\u6784\uff0c\u9700\u8981\u5b89\u88c5\u670d\u52a1\u7aef\u548c\u5ba2\u6237\u7aef \u3002<\/p>\n<p>Puppet\u91c7\u7528C\/S\u661f\u72b6\u7684\u7ed3\u6784\uff0c\u6240\u6709\u7684\u5ba2\u6237\u7aef\u548c\u4e00\u4e2a\u6216\u8005\u591a\u4e2a\u670d\u52a1\u5668\u4ea4\u4e92\uff0c\u6bcf\u4e2a\u5ba2\u6237\u7aef\u5468\u671f\u5730\uff08\u9ed8\u8ba4\u534a\u4e2a\u5c0f\u65f6\uff09\u5411\u670d\u52a1\u5668\u53d1\u9001\u8bf7\u6c42\uff0c\u83b7\u5f97\u6700\u65b0\u7684\u914d\u7f6e\u4fe1\u606f\uff0c\u4fdd\u8bc1\u548c\u914d\u7f6e\u4fe1\u606f\u540c\u6b65\u3002<\/p>\n<p>\u6bcf\u4e2aPuppet\u5ba2\u6237\u7aef\u5468\u671f\u5730\u8fde\u63a5\u4e00\u6b21\u670d\u52a1\u5668\uff0c\u4e0b\u8f7d\u6700\u65b0\u7684\u914d\u7f6e\u6587\u4ef6\uff0c\u5e76\u4e14\u4e25\u683c\u6309\u7167\u914d\u7f6e\u6587\u4ef6\u6765\u914d\u7f6e\u5ba2\u6237\u7aef\u3002\u914d\u7f6e\u5b8c\u6210\u540e\uff0cPuppet\u5ba2\u6237\u7aef\u53ef\u4ee5\u53cd\u9988\u7ed9\u670d\u52a1\u5668\u7aef\u4e00\u4e2a\u6d88\u606f\uff0c\u5982\u679c\u51fa\u9519\u4e5f\u4f1a\u7ed9\u670d\u52a1\u5668\u7aef\u53cd\u9988\u4e00\u4e2a\u6d88\u606f\u3002Puppet\u9002\u7528\u4e8e\u670d\u52a1\u5668\u7ba1\u7406\u7684\u6574\u4e2a\u8fc7\u7a0b\uff0c\u6bd4\u5982\u521d\u59cb\u5b89\u88c5\u3001\u914d\u7f6e\u3001\u66f4\u65b0\u7b49\u3002<\/p>\n<h2 class=\"wp-block-heading\">2\u3001SaltStack Salt<\/h2>\n<p>SaltStack Salt\u662f\u4e00\u79cd\u57fa\u4e8ePython\u8bed\u8a00\u7684\u81ea\u52a8\u5316\u914d\u7f6e\u7ba1\u7406\u548c\u8fdc\u7a0b\u6267\u884c\u7cfb\u7edf\uff0c\u53ef\u4ee5\u5e2e\u52a9\u7ba1\u7406\u5458\u8fdb\u884c\u670d\u52a1\u5668\u548c\u7f51\u7edc\u8bbe\u5907\u7684\u90e8\u7f72\u3001\u914d\u7f6e\u548c\u7ba1\u7406\u3002SaltStack Salt\u53ef\u4ee5\u652f\u6301\u6570\u4ee5\u4e07\u8ba1\u7684\u670d\u52a1\u5668\u7684\u7ba1\u7406\uff0c\u540c\u65f6\u4e5f\u5177\u6709\u5206\u5e03\u5f0f\u67b6\u6784\u548c\u6269\u5c55\u6027\uff0c\u5e76\u63d0\u4f9b\u4e86\u5f3a\u5927\u7684API\u548cCLI\u5de5\u5177\u3002<\/p>\n<p>SaltStack Salt\u548cPuppet\u4e00\u6837\uff0c\u4e5f\u662fC\/S\u6a21\u5f0f\uff0c\u9700\u8981\u5b89\u88c5\u670d\u52a1\u7aef\u548c\u5ba2\u6237\u7aef\uff0c\u57fa\u4e8ePython\u7f16\u5199\uff0c\u52a0\u5165\u4e86MQ\u6d88\u606f\u540c\u6b65\uff0c\u53ef\u4ee5\u4f7f\u6267\u884c\u547d\u4ee4\u548c\u6267\u884c\u7ed3\u679c\u9ad8\u6548\u8fd4\u56de\uff0c\u4f46\u5176\u6267\u884c\u8fc7\u7a0b\u9700\u8981\u7b49\u5f85\u5ba2\u6237\u7aef\u5168\u90e8\u8fd4\u56de\uff0c\u5982\u679c\u5ba2\u6237\u7aef\u6ca1\u6709\u53ca\u65f6\u8fd4\u56de\u6216\u8005\u6ca1\u6709\u54cd\u5e94\u7684\u8bdd\uff0c\u53ef\u80fd\u4f1a\u5bfc\u81f4\u90e8\u5206\u673a\u5668\u6ca1\u6709\u6267\u884c\u7ed3\u679c\u3002<\/p>\n<h2 class=\"wp-block-heading\">3\u3001Ansible<\/h2>\n<p>ansible\u662f\u65b0\u51fa\u73b0\u7684\u81ea\u52a8\u5316\u8fd0\u7ef4\u5de5\u5177\uff0c\u57fa\u4e8ePython\u5f00\u53d1\uff0c\u96c6\u5408\u4e86\u4f17\u591a\u8fd0\u7ef4\u5de5\u5177\uff08puppet\u3001cfengine\u3001chef\u3001func\u3001fabric\uff09\u7684\u4f18\u70b9\uff0c\u5b9e\u73b0\u4e86\u6279\u91cf\u7cfb\u7edf\u914d\u7f6e\u3001\u6279\u91cf\u7a0b\u5e8f\u90e8\u7f72\u3001\u6279\u91cf\u8fd0\u884c\u547d\u4ee4\u7b49\u529f\u80fd\u3002Ansible\u67b6\u6784\u76f8\u5bf9\u6bd4\u8f83\u7b80\u5355\uff0c\u4ec5\u9700\u901a\u8fc7SSH\u8fde\u63a5\u5ba2\u6237\u673a\u6267\u884c\u4efb\u52a1\u5373\u53ef\u3002<\/p>\n<p>Ansible\u548cSaltStack\u4e00\u6837\u662f\u57fa\u4e8ePython\u5f00\u53d1\uff0cAnsible\u53ea\u9700\u8981\u5728\u4e00\u53f0\u666e\u901a\u7684\u670d\u52a1\u5668\u4e0a\u8fd0\u884c\u5373\u53ef\uff0c\u4e0d\u9700\u8981\u5728\u5ba2\u6237\u7aef\u670d\u52a1\u5668\u4e0a\u5b89\u88c5\u5ba2\u6237\u7aef\u3002\u56e0\u4e3aAnsible\u57fa\u4e8eSSH\u8fdc\u7a0b\u7ba1\u7406\uff0c\u800cLinux\u670d\u52a1\u5668\u5927\u90e8\u5206\u90fd\u79bb\u4e0d\u5f00SSH\uff0c\u6240\u4ee5Ansible\u4e0d\u9700\u8981\u4e3a\u914d\u7f6e\u6dfb\u52a0\u989d\u5916\u7684\u652f\u6301\u3002<\/p>\n<p>Ansible\u5b89\u88c5\u4f7f\u7528\u90fd\u5f88\u7b80\u5355\uff0c\u800c\u4e14\u57fa\u4e8e\u4e0a\u5343\u4e2a\u63d2\u4ef6\u548c\u6a21\u5757\uff0c\u5b9e\u73b0\u5404\u79cd\u8f6f\u4ef6\u3001\u5e73\u53f0\u3001\u7248\u672c\u7684\u7ba1\u7406\uff0c\u652f\u6301\u865a\u62df\u5bb9\u5668\u591a\u5c42\u7ea7\u7684\u90e8\u7f72\u3002\u6709\u65f6\u5019\u4f1a\u89c9\u5f97Ansible\u6bd4SaltStack\u6267\u884c\u6548\u7387\u6162\uff0c\u5176\u5b9e\u5e76\u4e0d\u662f\u8f6f\u4ef6\u672c\u8eab\u7684\u95ee\u9898\uff0c\u4e8c\u662f\u7531\u4e8eSSH\u670d\u52a1\u6162\uff0c\u53ef\u4ee5\u901a\u8fc7\u4f18\u5316SSH\u8fde\u63a5\u901f\u5ea6\u548c\u4f7f\u7528Ansible\u52a0\u901f\u6a21\u5757\u63d0\u9ad8\u6548\u7387\u3002<\/p>\n<h2 class=\"wp-block-heading\">4\u3001ServiceHot<\/h2>\n<p>ServiceHot ITSM\u7cfb\u7edf\u4e3a\u7528\u6237\u63d0\u4f9b\u4e00\u4f53\u5316IT\u8fd0\u7ef4\u7ba1\u7406\u89e3\u51b3\u65b9\u6848\uff0c\u5e73\u53f0\u6301\u7eed\u8fed\u4ee3\u521b\u65b0\u4e0d\u6b62\uff0c\u5b8c\u6210\u56fd\u4ea7\u5316\u9002\u914d\uff0c\u5f00\u7bb1\u5373\u7528\u3001\u6309\u9700\u7ec4\u5408\u3002\u4f9d\u6258ServiceHot\u5e73\u53f0\u4e09\u5927\u7ba1\u7406\u5957\u4ef6\uff1a\u670d\u52a1\u6d41\u7a0b\u7ba1\u7406\u3001\u670d\u52a1\u652f\u6491\u7ba1\u7406\u3001\u65e5\u5e38\u5de5\u4f5c\u7ba1\u7406\u548cIT\u670d\u52a1\u7ba1\u7406\u5b9e\u8df5\uff0c\u5e2e\u52a9\u4f01\u4e1a\u89c4\u5212IT\u6218\u7565\uff0c\u6253\u9020\u4ee5\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u7684IT\u670d\u52a1\u7ba1\u7406\u4f53\u7cfb\uff1b \u5168\u9762\u5b9e\u73b0\u6d41\u7a0b\u81ea\u52a8\u5316\u3001\u667a\u80fd\u5316\uff0c\u63a8\u52a8\u4f01\u4e1aIT\u8fd0\u7ef4\u7ba1\u7406\u548c\u6570\u5b57\u5316\u8f6c\u578b\u3002<\/p>\n<h2 class=\"wp-block-heading\">5\u3001ServiceNow<\/h2>\n<p>ServiceNow \u662f\u4e00\u4e2a\u57fa\u4e8e\u4e91\u7684\u5e73\u53f0\uff0c\u4e3b\u8981\u6839\u636e ITIL \u539f\u5219\u4e3a\u5de5\u4f5c\u6d41\u548c\u6d41\u7a0b\u81ea\u52a8\u5316\u800c\u5f00\u53d1\u3002\u81ea\u52a8\u6267\u884c\u4efb\u4f55\u64cd\u4f5c\u5e76\u5c06\u5176\u8fde\u63a5\u5230ServiceNow\u3002\u5c06\u624b\u52a8\u4efb\u52a1\u548c\u65e5\u5e38\u5de5\u4f5c\u8f6c\u6362\u4e3a\u6570\u5b57\u5316\u5de5\u4f5c\u6d41\u7a0b\u3002\u4f7f\u7528RPA\u5b9e\u73b0\u73b0\u4ee3\u5316\uff0c\u5e76\u5728\u4f01\u4e1a\u8303\u56f4\u5185\u96c6\u6210\u73b0\u4ee3\u5316\u5de5\u5177\uff0c\u4ee5\u63d0\u9ad8\u4ea7\u51fa\u548c\u4e1a\u52a1\u6210\u679c\u3002<\/p>\n<h2 class=\"wp-block-heading\">6\u3001\u590d\u5174ITSM<\/h2>\n<p>\u590d\u5174ITSM\u670d\u52a1\u7ba1\u7406\u7cfb\u7edf\uff0c\u662f\u5b8c\u5168\u57fa\u4e8eITIL\u67b6\u6784\u7684ITSM(IT\u670d\u52a1\u7ba1\u7406)\u8f6f\u4ef6\uff0c\u5168\u9762\u96c6\u6210\u4e86\u4e8b\u4ef6\u7ba1\u7406\u3001\u95ee\u9898\u7ba1\u7406\u3001\u53d8\u66f4\u7ba1\u7406\u3001\u8d44\u4ea7\u7ba1\u7406\u3001IT<a href=\"https:\/\/docs.pingcode.com\/blog\/project-management\/23316.html\" target=\"_blank\">\u9879\u76ee\u7ba1\u7406<\/a>\u3001\u77e5\u8bc6\u5e93\u3001\u91c7\u8d2d\u4e0e\u5408\u540c\u7ba1\u7406\u7b49\u529f\u80fd\u6a21\u5757\u3002\u5e76\u63d0\u4f9b\u4e86\u7075\u6d3b\u7684\u6d41\u7a0b\u548c\u8868\u5355\u8bbe\u8ba1\u5de5\u5177\uff0c\u5e2e\u52a9\u4f01\u4e1a\u6839\u636e\u81ea\u8eab\u7279\u70b9\u5b9a\u5236\u5404\u79cd\u4e1a\u52a1\u6d41\u7a0b\uff0c\u4ece\u800c\u5f7b\u5e95\u6539\u53d8\u9519\u7efc\u65e0\u5e8f\u7684IT\u670d\u52a1\u73b0\u72b6\uff0c\u63d0\u9ad8IT\u56e2\u961f\u7684\u751f\u4ea7\u6548\u7387\uff0c\u6539\u5584\u7ec8\u7aef\u7528\u6237\u7684\u6ee1\u610f\u5ea6\u3002<\/p>\n<h2 class=\"wp-block-heading\">7\u3001ServiceWise<\/h2>\n<p>ServiceWise\u52a9\u60a8\u5236\u5b9a\u548c\u91cf\u5316\u4f01\u4e1a\u4e1a\u52a1\u9700\u6c42\u7684\u670d\u52a1\u7b49\u7ea7\u534f\u8bae\uff0c\u6709\u6548\u4fdd\u8bc1\u670d\u52a1\u8d28\u91cf\u7ba1\u7406 \u5ba2\u6237\u671f\u671b \u3001\u91cf\u5316 \u5ba2\u6237\u9700\u6c42 \u3001\u63d0\u5347 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