{"id":207555,"date":"2024-05-10T14:02:02","date_gmt":"2024-05-10T06:02:02","guid":{"rendered":"https:\/\/docs.pingcode.com\/ask\/ask-ask\/207555.html"},"modified":"2024-05-10T14:02:06","modified_gmt":"2024-05-10T06:02:06","slug":"%e4%bc%81%e4%b8%9a%e8%af%a5%e5%a6%82%e4%bd%95%e5%bb%ba%e7%ab%8b-kpi-%e7%bb%a9%e6%95%88%e8%80%83%e6%a0%b8%e4%bd%93%e7%b3%bb","status":"publish","type":"post","link":"https:\/\/docs.pingcode.com\/ask\/207555.html","title":{"rendered":"\u4f01\u4e1a\u8be5\u5982\u4f55\u5efa\u7acb KPI \u7ee9\u6548\u8003\u6838\u4f53\u7cfb"},"content":{"rendered":"

\"\u4f01\u4e1a\u8be5\u5982\u4f55\u5efa\u7acb<\/p>\n

\u4f01\u4e1a\u5efa\u7acbKPI\uff08\u5173\u952e\u7ee9\u6548\u6307\u6807\uff09\u7ee9\u6548\u8003\u6838\u4f53\u7cfb\u7684\u76ee\u7684\u5728\u4e8e\u8861\u91cf\u5458\u5de5\u3001\u56e2\u961f\u6216\u7ec4\u7ec7\u5728\u8fbe\u5230\u9884\u5b9a\u76ee\u6807\u4e0a\u7684\u8868\u73b0\u3002\u6709\u6548\u7684KPI\u4f53\u7cfb\u5e94\u8be5\u5177\u5907\u660e\u6670\u53ef\u5ea6\u91cf\u3001\u4e0e\u4f01\u4e1a\u6218\u7565\u7d27\u5bc6\u76f8\u5173\u3001\u80fd\u591f\u6fc0\u52b1\u5458\u5de5\u548c\u56e2\u961f<\/strong>\u7b49\u7279\u70b9\u3002\u5176\u4e2d\uff0c\u4e0e\u4f01\u4e1a\u6218\u7565\u7d27\u5bc6\u76f8\u5173<\/strong>\u662f\u81f3\u5173\u91cd\u8981\u7684\u4e00\u73af\uff0c\u5b83\u786e\u4fdd\u4e86\u7ee9\u6548\u7ba1\u7406\u7684\u6bcf\u4e2a\u73af\u8282\u90fd\u80fd\u652f\u6491\u4f01\u4e1a\u7684\u6700\u7ec8\u76ee\u6807\u548c\u613f\u666f\u3002\u8fd9\u610f\u5473\u7740\uff0c\u4f01\u4e1a\u5728\u5236\u5b9aKPI\u65f6\uff0c\u9700\u5148\u6e05\u6670\u81ea\u5df1\u7684\u6218\u7565\u76ee\u6807\uff0c\u7136\u540e\u9006\u5411\u5de5\u7a0b\u5730\u8bbe\u7acb\u6bcf\u4e2a\u90e8\u95e8\u3001\u56e2\u961f\u4e43\u81f3\u4e2a\u4eba\u7684\u7ee9\u6548\u6307\u6807\uff0c\u4ee5\u786e\u4fdd\u6240\u6709\u52aa\u529b\u90fd\u671d\u7740\u540c\u4e00\u65b9\u5411\u63a8\u8fdb\u3002<\/p>\n<\/p>\n

\u4e00\u3001\u5b9a\u4e49\u4f01\u4e1a\u6218\u7565\u76ee\u6807<\/h3>\n<\/p>\n

\u5728\u5efa\u7acbKPI\u7ee9\u6548\u8003\u6838\u4f53\u7cfb\u524d\uff0c\u9996\u8981\u4efb\u52a1\u662f\u660e\u786e\u4f01\u4e1a\u7684\u957f\u671f\u548c\u77ed\u671f\u6218\u7565\u76ee\u6807\u3002\u8fd9\u4e00\u6b65\u9aa4\u4e0d\u4ec5\u8981\u6c42\u9886\u5bfc\u5c42\u6709\u6e05\u6670\u7684\u5546\u4e1a\u89c6\u91ce\uff0c\u8fd8\u9700\u8981\u5c06\u8fd9\u4e9b\u76ee\u6807\u4f20\u8fbe\u7ed9\u6240\u6709\u5458\u5de5\u3002<\/p>\n<\/p>\n

    \n
  1. \u957f\u671f\u6218\u7565\u89c4\u5212\u901a\u5e38\u6d89\u53ca\u5230\u4f01\u4e1a\u672a\u6765\u4e94\u5e74\u751a\u81f3\u66f4\u957f\u65f6\u95f4\u7684\u76ee\u6807\u8bbe\u5b9a\u3002\u8fd9\u4e9b\u76ee\u6807\u5e94\u4ee5\u4f01\u4e1a\u613f\u666f\u4e3a\u57fa\u7840\uff0c\u56f4\u7ed5\u5e02\u573a\u6269\u5f20\u3001\u54c1\u724c\u5efa\u8bbe\u3001\u6280\u672f\u521b\u65b0\u7b49\u65b9\u9762\u5236\u5b9a\u3002<\/li>\n
  2. \u77ed\u671f\u6218\u7565\u76ee\u6807\u5219\u66f4\u52a0\u5177\u4f53\uff0c\u901a\u5e38\u5305\u62ec\u5e74\u5ea6\u4e1a\u7ee9\u76ee\u6807\u3001\u4ea7\u54c1\u5f00\u53d1\u8ba1\u5212\u3001\u5e02\u573a\u8425\u9500\u7b56\u7565\u7b49\u3002\u77ed\u671f\u76ee\u6807\u5e94\u5f53\u652f\u6301\u957f\u671f\u6218\u7565\u7684\u5b9e\u73b0\uff0c\u5e76\u53ef\u7528\u4f5cKPI\u4f53\u7cfb\u5efa\u7acb\u7684\u57fa\u7840\u3002<\/li>\n<\/ol>\n

    \u4e8c\u3001\u5236\u5b9a\u4e0e\u6218\u7565\u76f8\u5173\u7684KPI<\/h3>\n<\/p>\n

    \u6839\u636e\u660e\u786e\u7684\u4f01\u4e1a\u6218\u7565\u76ee\u6807\uff0c\u63a5\u4e0b\u6765\u7684\u6b65\u9aa4\u662f\u5c06\u8fd9\u4e9b\u76ee\u6807\u5206\u89e3\u4e3a\u91cf\u5316\u7684\u5173\u952e\u7ee9\u6548\u6307\u6807\u3002\u8fd9\u4e00\u8fc7\u7a0b\u9700\u8981\u8003\u8651\u76ee\u6807\u7684\u5177\u4f53\u5b9e\u73b0\u8def\u5f84\u548c\u8861\u91cf\u6210\u679c\u7684\u6807\u51c6\u3002<\/p>\n<\/p>\n

      \n
    1. \u9ad8\u5c42\u7ba1\u7406\u8005\u548c\u90e8\u95e8\u8d1f\u8d23\u4eba\u5e94\u5171\u540c\u53c2\u4e0eKPI\u7684\u5236\u5b9a\uff0c\u786e\u4fdd\u6bcf\u4e2a\u6307\u6807\u90fd\u4e0e\u4f01\u4e1a\u7684\u603b\u4f53\u6218\u7565\u4fdd\u6301\u4e00\u81f4\uff0c\u5e76\u5bf9\u6bcf\u4e2a\u90e8\u95e8\u6216\u56e2\u961f\u7684\u5de5\u4f5c\u4ea7\u751f\u6307\u5bfc\u610f\u4e49\u3002<\/li>\n
    2. \u5236\u5b9aKPI\u65f6\uff0c\u5e94\u4ee5SMART\u51c6\u5219\uff08\u5177\u4f53Specific\u3001\u53ef\u6d4b\u91cfMeasurable\u3001\u53ef\u8fbe\u5230Achievable\u3001\u76f8\u5173\u6027Relevant\u3001\u65f6\u9650\u6027Time-bound\uff09\u4e3a\u6307\u5bfc\u539f\u5219\uff0c\u786e\u4fdd\u6bcf\u4e2aKPI\u90fd\u662f\u53ef\u884c\u3001\u53ef\u6d4b\u91cf\u4e14\u6709\u660e\u786e\u671f\u9650\u7684\u3002<\/li>\n<\/ol>\n

      \u4e09\u3001\u6784\u5efa\u53cd\u9988\u548c\u6c9f\u901a\u673a\u5236<\/h3>\n<\/p>\n

      \u6709\u6548\u7684\u53cd\u9988\u548c\u6c9f\u901a\u673a\u5236\u5bf9\u7ee9\u6548\u8003\u6838\u4f53\u7cfb\u7684\u6210\u529f\u81f3\u5173\u91cd\u8981\u3002\u5b83\u4e0d\u4ec5\u53ef\u4ee5\u5e2e\u52a9\u5458\u5de5\u4e86\u89e3\u4ed6\u4eec\u7684\u8868\u73b0\u5982\u4f55\uff0c\u4e5f\u4e3a\u4ed6\u4eec\u63d0\u4f9b\u4e86\u6539\u8fdb\u7684\u673a\u4f1a\u3002<\/p>\n<\/p>\n

        \n
      1. \u5b9a\u671f\u7684\u7ee9\u6548\u8bc4\u4f30\u4f1a\u8bae\u662f\u4e00\u4e2a\u6709\u6548\u7684\u6c9f\u901a\u5e73\u53f0\uff0c\u5176\u4e2d\u4e0d\u4ec5\u5e94\u5305\u62ec\u5bf9\u8fc7\u53bb\u7ee9\u6548\u7684\u56de\u987e\uff0c\u4e5f\u5e94\u8ba8\u8bba\u672a\u6765\u7684\u76ee\u6807\u548c\u6539\u8fdb\u65b9\u6848\u3002<\/li>\n
      2. \u5b9e\u65f6\u53cd\u9988\u662f\u9f13\u52b1\u548c\u6fc0\u52b1\u5458\u5de5\u7684\u91cd\u8981\u624b\u6bb5\u3002\u9886\u5bfc\u8005\u548c\u7ecf\u7406\u5e94\u5f53\u5b66\u4f1a\u5982\u4f55\u5728\u65e5\u5e38\u5de5\u4f5c\u4e2d\u4e3a\u5458\u5de5\u63d0\u4f9b\u53ca\u65f6\u3001\u5177\u4f53\u548c\u5efa\u8bbe\u6027\u7684\u53cd\u9988\u3002<\/li>\n<\/ol>\n

        \u56db\u3001\u5b9e\u65bd\u57f9\u8bad\u548c\u53d1\u5c55\u8ba1\u5212<\/h3>\n<\/p>\n

        KPI\u4e0d\u4ec5\u662f\u8861\u91cf\u7ee9\u6548\u7684\u5de5\u5177\uff0c\u4e5f\u662f\u53d1\u73b0\u5458\u5de5\u53d1\u5c55\u6f5c\u529b\u548c\u9700\u6c42\u7684\u9014\u5f84\u3002\u56e0\u6b64\uff0c\u4f01\u4e1a\u5e94\u8be5\u7ed3\u5408\u7ee9\u6548\u8003\u6838\u7ed3\u679c\uff0c\u4e3a\u5458\u5de5\u63d0\u4f9b\u76f8\u5e94\u7684\u57f9\u8bad\u548c\u53d1\u5c55\u673a\u4f1a\u3002<\/p>\n<\/p>\n

          \n
        1. \u57fa\u4e8eKPI\u7ed3\u679c\u7684\u4e2a\u4eba\u53d1\u5c55\u8ba1\u5212\u5e94\u5305\u62ec\u4e13\u4e1a\u6280\u80fd\u57f9\u8bad\u3001\u9886\u5bfc\u529b\u53d1\u5c55\u548c\u804c\u4e1a\u89c4\u5212\u7b49\u65b9\u9762\u3002\u8fd9\u4e9b\u8ba1\u5212\u5e94\u5f53\u65e8\u5728\u5e2e\u52a9\u5458\u5de5\u63d0\u5347\u73b0\u6709\u80fd\u529b\u6216\u53d1\u5c55\u65b0\u7684\u6280\u80fd\u3002<\/li>\n
        2. \u4f01\u4e1a\u5e94\u9f13\u52b1\u5458\u5de5\u53c2\u4e0e\u57f9\u8bad\u548c\u53d1\u5c55\u9879\u76ee\uff0c\u5e76\u4e3a\u4ed6\u4eec\u63d0\u4f9b\u5fc5\u8981\u7684\u8d44\u6e90\u548c\u652f\u6301\u3002\u8fd9\u4e0d\u4ec5\u80fd\u63d0\u5347\u5458\u5de5\u7684\u5de5\u4f5c\u8868\u73b0\uff0c\u4e5f\u6709\u52a9\u4e8e\u4f01\u4e1a\u57f9\u80b2\u672a\u6765\u7684\u9886\u5bfc\u8005\u3002<\/li>\n<\/ol>\n

          \u4e94\u3001\u6301\u7eed\u4f18\u5316\u548c\u8c03\u6574<\/h3>\n<\/p>\n

          \u5efa\u7acbKPI\u7ee9\u6548\u8003\u6838\u4f53\u7cfb\u4e0d\u662f\u4e00\u52b3\u6c38\u9038\u7684\u5de5\u4f5c\uff0c\u968f\u7740\u4f01\u4e1a\u73af\u5883\u548c\u6218\u7565\u76ee\u6807\u7684\u53d8\u5316\uff0c\u4f53\u7cfb\u672c\u8eab\u4e5f\u9700\u8981\u4e0d\u65ad\u5730\u8fdb\u884c\u4f18\u5316\u548c\u8c03\u6574\u3002<\/p>\n<\/p>\n

            \n
          1. \u5b9a\u671f\u8bc4\u4f30KPI\u4f53\u7cfb\u7684\u6709\u6548\u6027\uff0c\u5e76\u6839\u636e\u5b9e\u9645\u60c5\u51b5\u8fdb\u884c\u8c03\u6574\u3002\u8fd9\u53ef\u80fd\u6d89\u53ca\u5230\u4fee\u6539\u6216\u5220\u9664\u67d0\u4e9b\u4e0d\u518d\u9002\u7528\u7684\u6307\u6807\uff0c\u6216\u662f\u589e\u52a0\u65b0\u7684\u6307\u6807\u4ee5\u53cd\u6620\u4f01\u4e1a\u6218\u7565\u7684\u8c03\u6574\u3002<\/li>\n
          2. \u9f13\u52b1\u5f00\u653e\u7684\u53cd\u9988\u6587\u5316\uff0c\u8ba9\u5458\u5de5\u53c2\u4e0e\u5230KPI\u4f53\u7cfb\u7684\u4f18\u5316\u8fc7\u7a0b\u4e2d\u6765\u3002\u4ed6\u4eec\u7684\u5b9e\u9645\u5de5\u4f5c\u7ecf\u9a8c\u548c\u89c2\u70b9\u53ef\u4ee5\u4e3a\u4f53\u7cfb\u7684\u6539\u8fdb\u63d0\u4f9b\u5b9d\u8d35\u7684\u6d1e\u5bdf\u3002<\/li>\n<\/ol>\n

            \u6784\u5efa\u548c\u5b9e\u65bd\u4e00\u4e2a\u6709\u6548\u7684KPI\u7ee9\u6548\u8003\u6838\u4f53\u7cfb\u9700\u8981\u65f6\u95f4\u548c\u6301\u7eed\u7684\u52aa\u529b\u3002\u5173\u952e\u5728\u4e8e\u786e\u4fdd\u4f53\u7cfb\u4e0e\u4f01\u4e1a\u7684\u6218\u7565\u76ee\u6807\u7d27\u5bc6\u76f8\u8fde\uff0c\u5e76\u80fd\u591f\u7075\u6d3b\u5730\u9002\u5e94\u53d8\u5316\u3002\u901a\u8fc7\u660e\u786e\u7684\u76ee\u6807\u8bbe\u5b9a\u3001\u5408\u7406\u7684KPI\u5236\u5b9a\u3001\u6709\u6548\u7684\u6c9f\u901a\u4e0e\u53cd\u9988\u673a\u5236\u4ee5\u53ca\u6301\u7eed\u7684\u57f9\u8bad\u548c\u53d1\u5c55\u652f\u6301\uff0c\u4f01\u4e1a\u53ef\u4ee5\u5efa\u7acb\u4e00\u4e2a\u65e2\u4fc3\u8fdb\u5458\u5de5\u4e2a\u4eba\u6210\u957f\uff0c\u53c8\u652f\u6301\u4f01\u4e1a\u6218\u7565\u5b9e\u73b0\u7684\u7ee9\u6548\u8003\u6838\u4f53\u7cfb\u3002<\/p>\n<\/p>\n

            \u76f8\u5173\u95ee\u7b54FAQs\uff1a<\/strong><\/h2>\n

            1. \u4e3a\u4ec0\u4e48\u4f01\u4e1a\u9700\u8981\u5efa\u7acbKPI\u7ee9\u6548\u8003\u6838\u4f53\u7cfb\uff1f<\/strong><\/p>\n

            \u4f01\u4e1a\u5efa\u7acbKPI\u7ee9\u6548\u8003\u6838\u4f53\u7cfb\u53ef\u4ee5\u5e2e\u52a9\u7ba1\u7406\u5c42\u8bc4\u4f30\u548c\u76d1\u63a7\u7ec4\u7ec7\u7684\u6574\u4f53\u7ee9\u6548\uff0c\u786e\u4fdd\u6574\u4e2a\u56e2\u961f\u7684\u5de5\u4f5c\u4e0e\u7ec4\u7ec7\u6218\u7565\u76ee\u6807\u4fdd\u6301\u4e00\u81f4\u3002\u901a\u8fc7\u8bbe\u5b9a\u660e\u786e\u7684KPI\u6307\u6807\uff0c\u53ef\u4ee5\u4fc3\u4f7f\u5458\u5de5\u660e\u786e\u5de5\u4f5c\u91cd\u70b9\uff0c\u5e76\u63d0\u9ad8\u5de5\u4f5c\u6548\u7387\u548c\u7ee9\u6548\u3002\u6b64\u5916\uff0c\u5efa\u7acb\u5408\u7406\u7684\u7ee9\u6548\u8003\u6838\u4f53\u7cfb\u4e5f\u53ef\u4ee5\u6fc0\u52b1\u5458\u5de5\u7684\u79ef\u6781\u6027\uff0c\u589e\u5f3a\u56e2\u961f\u5408\u4f5c\uff0c\u4fc3\u8fdb\u4e2a\u4eba\u53d1\u5c55\u548c\u7ec4\u7ec7\u7684\u957f\u671f\u53d1\u5c55\u3002<\/p>\n

            2. \u5982\u4f55\u5efa\u7acb\u4e00\u4e2a\u6709\u6548\u7684KPI\u7ee9\u6548\u8003\u6838\u4f53\u7cfb\uff1f<\/strong><\/p>\n

            \u9996\u5148\uff0c\u4f01\u4e1a\u9700\u8981\u5b9a\u4e49\u660e\u786e\u7684\u7ec4\u7ec7\u6218\u7565\u76ee\u6807\u548c\u90e8\u95e8\u76ee\u6807\uff0c\u7136\u540e\u5c06\u5176\u4e0e\u4e2a\u4eba\u7684\u5de5\u4f5c\u76ee\u6807\u548cKPI\u6307\u6807\u76f8\u5bf9\u5e94\u3002\u5176\u6b21\uff0c\u9700\u8981\u8bbe\u5b9a\u5408\u7406\u7684KPI\u6307\u6807\u548c\u8861\u91cf\u65b9\u6cd5\uff0c\u786e\u4fdd\u5176\u5177\u6709\u53ef\u8861\u91cf\u6027\u548c\u53ef\u64cd\u4f5c\u6027\u3002\u540c\u65f6\uff0c\u9700\u8981\u8fdb\u884c\u5b9a\u671f\u7684\u7ee9\u6548\u8bc4\u4f30\u548c\u53cd\u9988\uff0c\u53ca\u65f6\u8c03\u6574\u548c\u6539\u8fdbKPI\u6307\u6807\uff0c\u4fdd\u6301\u5176\u6709\u6548\u6027\u548c\u9002\u5e94\u6027\u3002\u6700\u540e\uff0c\u8981\u786e\u4fdd\u7ee9\u6548\u8003\u6838\u4f53\u7cfb\u7684\u516c\u6b63\u548c\u900f\u660e\uff0c\u907f\u514d\u4e3b\u89c2\u6027\u8bc4\u4ef7\u548c\u4efb\u610f\u6027\u51b3\u7b56\u3002<\/p>\n

            3. \u5efa\u7acbKPI\u7ee9\u6548\u8003\u6838\u4f53\u7cfb\u53ef\u80fd\u9762\u4e34\u7684\u6311\u6218\u6709\u54ea\u4e9b\uff1f\u5982\u4f55\u5e94\u5bf9\u8fd9\u4e9b\u6311\u6218\uff1f<\/strong><\/p>\n

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